Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
GMC
SIERRA 1500
(2024) - UNKNOWN OR OTHER
May 4, 2026
Incident date: Sep 1, 2025
Trailer Brake Module recall was completed. Now getting random error messages and lights advising trailer disconnected, etc. even without a trailer being hooked to the truck.
Incident date: May 4, 2026
In May 2025 the vehicle randomly, and without warning, the instruments, gauges, and displays switched to Italian, changed to Metric, and we got the update and FCW Off light stuck on. Numerous other settings had been reset. Took to dealer and had to pay for the fix - they noted a STAR bulletin on my invoice. Then this past weekend (May 2, 2026) it happened again. At least this time it didn't go Ita... Read more
Incident date: May 3, 2026
Purchased this vehicle used from dealership after reviewing the carfax and receiving reassurance from dealer that airbags were never deployed. 4 days after purchase passenger window needed to be reset into the track and upon removing plastic around front pillars, discovered vehicle had airbags cut out of it. Also found other SRS components of vehicle tampered with or non functional.
Incident date: Apr 29, 2026
I own a 2021 Nissan Leaf with an open safety recall (NHTSA Recall 25V-655, Nissan Recall R25C8) issued on September 30, 2025. The recall involves a battery defect that creates a safety risk during DC fast charging (Level 3). As a result, I am unable to use public fast-charging networks such as EVgo. The recall currently has no remedy available and has been unresolved for over 7 months. I do not... Read more
GOODYEAR
WRANGLER SRA
(9999) - UNKNOWN OR OTHER
May 3, 2026
Incident date: Mar 28, 2026
Car jerks and temp gadgets jumps too high. Message reads high coolant temperature.
Incident date: May 2, 2026
The Auto Idle Stop feature caused the engine to shut down twice, both times at a stoplight
Incident date: Apr 8, 2026
The dashboard cover has come unglued from the part of near the front windshield. It first bubbled up then became unglued and rolled up. There’s white material underneath that appears to have swollen up like wet cork board. Also, this part of the dashboard is no longer flush like the parts to right and left of the distressed area. Additionally, the exposed white part reflects in my line of sight ... Read more
Incident date: May 3, 2026
I am filing this complaint regarding a recurring and dangerous safety issue with my 2021 Subaru Forester. The auto stop/start feature intermittently fails to restart the engine after it shuts off when stopped. When this occurs, multiple dashboard warning lights come on, an alarm sounds, and the vehicle requires putting the transmission into "Park" and shutting it down completely before it will st... Read more
Incident date: May 3, 2026
Dear NHTSA, I am writing to formally report a dangerous design oversight and safety hazard regarding the trunk lid support mechanism on the Nissan Altima. On [Date of Incident], while the vehicle was parked, a gust of wind caused the trunk lid to slam shut unexpectedly. The metal door latch struck me directly in the frontal region of the skull, resulting in an injury that required medical monitor... Read more
1 injured
Incident date: Apr 29, 2026
While driving on frewway in HOV lane next to tall concrete center barrier, side collision mitigation system suddenly began to aggressively and continuously jerk steering right and left. After about 10-20 seconds this caused loss of control, with vehicle turning around 180 degrees and, during the spin, impacting the center concrete wall, causing deployment of all airbags. Traffic was very heavy, an... Read more
Crash
Incident date: May 3, 2026
I opened the drivers door, got in, closed the door and the back windshield shattered.
GRAND DESIGN
SOLITUDE
(2021) - UNKNOWN OR OTHER
May 3, 2026
Incident date: May 1, 2026
Frame flex from broken welds on the pin box to the frame. It’s a very wide know thing across many GD models that used this same frame / pin box. I have pictures showing the angle of the pin box once weights applied, it’s a safety issue and there’s tons of people online having the same issue.
Incident date: Oct 20, 2025
Safety Issue: Defective interior cabin camera causes Tesla Full Self-Driving (FSD) to disengage abruptly and without adequate warning at freeway speeds. I am a [XXX] driver. I purchased FSD capability with this vehicle in December 2018. In October 2025, I had the FSD hardware upgrade (HW2.5 to HW3) installed at Tesla's Encinitas, CA service center (B.A.R. License [XXX] ). Within days, FSD would ... Read more
Incident date: May 3, 2026
Back driver side passager window just shattered and glass went everywhere.
JEEP
GRAND CHEROKEE
(2019) - UNKNOWN OR OTHER
May 3, 2026
Incident date: Dec 17, 2024
The vehicle experienced failure of the Anti-lock Braking System (ABS), including illumination of ABS and traction control warning lights. The failure was confirmed by a dealership, which identified an internal ABS module failure and wheel speed sensor issues. These components are available for inspection upon request. This issue is associated with Safety Recall 94B, which addresses defects within... Read more
Incident date: Mar 28, 2026
I am filing a safety complaint regarding my 2017 Ford Explorer XLT with the 3.5L V6 engine due to a known internal water pump design defect. The water pump is located internally and driven by the timing chain. When it fails, coolant can leak directly into the engine crankcase and mix with motor oil instead of leaking externally where it would be easier to detect. This creates a serious safety haza... Read more
Incident date: May 2, 2026
During normal driving, the vehicle unexpectedly powered off and all functions locked up. A warning message appeared stating that the transmission was not in park. After restarting the vehicle, I was able to continue, but the vehicle has been lagging and exhibiting signs that it may stall again
Incident date: Mar 10, 2026
A metallic clinking/rattling noise developed from the engine/transmission area while the vehicle was running. The issue was diagnosed as a failed flexplate. The flexplate is a critical component that connects the engine to the transmission. Continued operation with a failed flexplate can lead to further mechanical failure and could result in loss of propulsion or inability to move the vehicle, cr... Read more
FORD
EXPEDITION
(2017) - UNKNOWN OR OTHER
May 3, 2026
Incident date: May 2, 2026
vehicle unknowingly loses power and shuts off while driving. A wrench appears on dash with check manual message.
Incident date: Apr 28, 2026
Subject: Safety Concern with Video Evidence (4/28/2026) I am reporting a serious safety concern involving Full Self-Driving (Supervised) on my 2026 Tesla Model Y. Date/Time: April 28, 2026 at approximately 12:48–12:50 PM Location: Soledad Canyon Rd at Golden Oak Rd / Golden Triangle Rd, Santa Clarita, CA While operating in FSD (Supervised), my vehicle approached an active railroad crossing wi... Read more
Incident date: Apr 30, 2026
A repeated clicking sound in the door locks which is probably pointing toward a failing door lock actuator when I unlock the car or when I open any door or trunk. Then I get a "Child Safety Lock Failure" message on my dash.
Incident date: May 2, 2026
The 2026 Hyundai Tucson Hybrid does not have an option to turn off the beeping notification “Consider Taking a Break”. It is consistent and alarming when it does go off. It is very distracting and therefore dangerous as it goes off abruptly multiple times a day while I am driving. It is available for inspection and the dealership has attempted to find a solution but unable to. There is no warn... Read more
Incident date: May 2, 2026
The radiator for the car gets fully clogged with debris very easily. There is no screen mesh to protect the radiator from all the debris. The radiator then becomes clogged with debris in the fins and stops cooling correctly. This is not a serviceable item that an owner could accomplish. This should not have to be brought to the Tesla repair centers and be charged for a design flaw that will cause ... Read more
Incident date: Apr 22, 2026
The glass of the front movable sun roof shattered. The glass shattered while driving on hwy 89 in Wyoming with no traffic or no identifiable reason for the event. While some glass was saved most of it blew out when is shattered. The problem has not been reproduced or confirmed by the dealer. The dealer blames a flying rock or other object impacting the glass even though no vehicles or source o... Read more
Incident date: Apr 30, 2026
I have a 2023 Honda Pilot AWD Elite with approximately 46,000 miles. It has an engine idol feature that's suppose to restart the engine after idoling. I was in a parking lot waiting to enter into traffic when the engine completey shut down. I was able to restart the engine at the time. Again the same day I was at a stop light, the car was idoling and when the light turned green, I took my foot off... Read more
HARLEY-DAVIDSON
RA1250S
(2021) - UNKNOWN OR OTHER
May 2, 2026
Incident date: Oct 1, 2025
The Harley pan America has 2 electrical issues causing safety concerns. The right hand control module fails randomly causing the bike to continue running when turning off. The charging system randomly drops voltage causing the motorcycle to go into a limp mode while driving limiting speed to 55 and reduced throttle input which causes safety concerns while driving down the road. Harley Davidson is ... Read more
VOLKSWAGEN
ATLAS
(2019) - UNKNOWN OR OTHER
May 2, 2026
Incident date: Mar 31, 2023
Bad steering rack for 2019 Atlas VW. No recall announced but multiple vehicles having similar issues nationwide. Car has always had a small vibration in the steering and over time it has steadily gotten worst. I recently added new tires and an alignment. the problem is mechanical in nature and presents an extreme safety risk to the vehicle. The vehicle has been looked at multiple times in the past... Read more
Incident date: Apr 27, 2026
another case of a 2018 cx-5 cracked cylinder head. 70k miles and regularly maintienced. no warning other than oil showing on the ground. took it in to mazda dealership and they came back after looking at it and declared it was a cracked cylinder head priced at 6.8k. after looking it up it appears to be a casting issue that has affected many mazdas but mazda corp. will not take fault.
Incident date: Apr 23, 2026
Vehicle E-Clutch system malfunctioning. When riding the e-clutch warning lights will flicker and cause the bike to jult uncontrollably for about 3 seconds. It happens at random, no one situation is the same, it could be in the middle of a turn, it could be at a stop light, it could be getting up to speed, etc. This has happened over 10 times while riding and after taking it to the dealership they ... Read more
Incident date: May 2, 2026
I was driving my vehicle on multiple occasions in which the car started to alarm and say, "Check charging system" at which point the car stopped all together. Also, when the cruise control is engaged, it will turn off automatically. It doesn't matter the speed the cruise control is set at, it will turn off.
Incident date: May 1, 2026
The camera system has failed. The screen is black and there is an exclamation point and a camera on the screen.
Incident date: Apr 25, 2026
I am filing a safety complaint regarding my vehicle following service performed at a Kia dealership. My vehicle was returned to me on April 25, 2026, after being at the dealership for approximately one week. When it was returned, it had missing bolts/screws that were not missing prior to the service visit and were not related to the reason I originally brought the vehicle in. The missing compone... Read more
Incident date: Jan 1, 2025
There is already an SIB 513316 out on similar defects. Sloshing noises/water in pax compartment due to rain water intrusion that has caused damage in electronic modules in the trunk due to a defective drainage system--holes are not large enough. Failure of control units located in damaged area--which are no longer functioning such as convertible rooftop will not fuction, radio system, check engi... Read more
Incident date: May 1, 2026
All of my service lights light up on the dashboard. A few times now, my car has stopped or the gas pedal doesn’t want to work in the middle of the road when the car was already running.
Incident date: Apr 20, 2026
Supplemental restraint system problem warning light on
FORD
EXPEDITION
(2019) - UNKNOWN OR OTHER
May 1, 2026
Incident date: May 1, 2026
Backup camera is provides a distorted image more than 80% of the time. This is a known issue for 2018 Ford expeditions but it has not been reported as a problem for 2019’s. I am telling you that it is a problem that I am experiencing it. It is the same as the prior year issue. It affects all Ford SUVs in that era. Fixing it is a temporary solution - it is a known issue that they are frequentl... Read more
Incident date: Apr 30, 2026
When vehicle was in Reverse parked in garage with garage door open, I removed my seatbelt and opened the door to exit vehicle believing it was actually in Park. The vehicle rolled backwards at idle speed as I tried to get back in to apply the foot brake. The open drivers door collided with the garage wall and stopped the vehicle before I could stop it with the brakes. A body shop manager doing an... Read more
Crash
1 injured
Incident date: May 1, 2026
While driving my truck under normal conditions and using the turn signals as expected, I noticed an issue after parking in my driveway. The turn signals began activating automatically without any driver input, alternating from left to right approximately every 5 seconds. The behavior stopped once I manually engaged the turn signal lever. My truck is one year old - Video Link [XXX] INFORMATION... Read more
Incident date: Apr 29, 2026
I took my car in for oil change to Infiniti dealer (Infiniti of Nashua) on 4/29/26 and was told by dealer that the rear subframe is rusted and my car is not safe to drive, with a repair estimate of $13,184 to replace rear subframe with all hardware. Actually, I had oil change and 4 wheel alignment done at the same Infiniti dealer less than a year back on 6/25/25. At that visit, the only recommende... Read more
Incident date: May 1, 2026
Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable
Incident date: Apr 17, 2026
On 4/17/26 McDonalds Hyundai of [XXX] , dealership performed an ECU update for THETA II Emissions logic improvement (Hyundai campaign number 9C2). Ever since that time the vehicle has been lurching during acceleration. This happens particularly when the vehicle has been sitting for several hours. I reported this to the dealership on 4/28/26 (Scott, service manager) and to Hyundai on 4/29/26 (Hyund... Read more
FORD
BRONCO SPORT
(2021) - UNKNOWN OR OTHER
May 1, 2026
Incident date: Apr 30, 2026
In January of 2026, I took my 2021 Ford bronco sport Outer Banks to the dealership because my car had a wrench light come on and it went into limp mode. Supposedly it was fixed and now it is April 2026 and my car went into limp mode again, it would not shift in the park and would not start and now the dealership is telling me that there’s transmission issues but from what I’ve read, there is c... Read more
Incident date: Apr 17, 2026
The panoramic sunroof glass suddenly shattered while the vehicle was being driven on the interstate, with no visible impact, object strike, or prior damage observed. The component involved is the sunroof glass panel, and it has already been removed and replaced through insurance repairs, so it is not available for inspection (however, pictures are available upon request). The incident created a lo... Read more
2 injured
Incident date: Jan 23, 2026
All of my driver warnings keep coming on, I have brought it back to the dealership mechanics three times already they said the code was showing a spark plug. I have had that changed out and the car is still doing the same thing. When accelerating or even while driving it will die I have to pull over turn the car off and restart it and it still cuts out and dies. There have been times that it would... Read more
Incident date: Jan 1, 2026
The vehicle is a Jeep Wrangler 4xe with approximately 43,000 miles experiencing a recurring electrical system malfunction involving the Body Control Module (BCM) and LIN communication network. The vehicle is currently at the dealership and is available for inspection upon request. The failure involves multiple electrical circuits and communication loss between modules, confirmed by dealership dia... Read more
Incident date: May 1, 2026
It’s a safety risk with this car. The converter burns super fast, causing issues that seem like it’s related to transmission or alternator.
Incident date: Jan 9, 2026
Vehicle developed clunking noise in the steering. Was told it was coupler issue. The dealership, Nlorthbay Hyundai, in Petaluma, California, was negligent in the replacement, creating a grinding metal on metal noise, and damaged the steering column as well. The Dealership refused failed to correct the damage and attempted to defraud me over $3,000 for an entirely new steering column, and refuse t... Read more
Incident date: Apr 28, 2026
Two nights ago I was at Domino’s Pizza. I put my car in reverse and the car died and the steering wheel locked up like the power steering was giving out I was able to start the car again, but still with no power steering assist and drove the car home about a mile away, but every time I slowed down or came to a stop sign or a stoplight, the car would die, and the battery light would flash on the ... Read more
Incident date: Apr 23, 2026
Rpm slighting rising at low mph and it hesitates/jerks a bit
Incident date: Apr 1, 2026
I am writing to formally report that the manufacturer of my vehicle is refusing to repair a safety issue covered under an active recall. My vehicle is subject to Manufacturer Recall Number SC356. I brought my vehicle to an authorized dealership for inspection and repair as instructed.However, after evaluating the vehicle, the manufacturer/dealer informed me that the issue cannot be repaired. I a... Read more