Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: May 4, 2026

This is a follow up to my previous complaint. 11729106. I brought my Honda Pilot to my local dealer. They confirmed there is a problem with the keyless start system on my Honda. I ended up paying around $1000 to have it repaired. I have great concern that this could have caused a fatality. I park my car in the garage at home, and the car started by itself. I have pets and children.

Incident date: May 6, 2026

The transmission went out while driving. Also the trunk leaks when it rains

Incident date: May 6, 2026

Have been getting “engine malfunction power reduced” already had it repaired once. Not sure what is causing this since it was just “repaired “. New battery in place. Also has accident icons on dashboard

Incident date: Apr 30, 2026

Started to leave for a trip with our 2010 Keystone Cougar 27ft 5th Wheel, got about a block away and the trailer overhang portion was started to come down on the back of our truck so drove back home and unhooked the trailer. Discovered that we have a flex frame issue, broken welds in the overhang portion. Total failure of the pin box while towing! Posed significant road hazard if we had continu... Read more

Incident date: May 6, 2026

There was a failure of a rear camera to detect the proximity of a closed garage door when in reverse in a driveway. The result was hitting the garage door and damaging the garage door as a result. This could be dangerous as there was no warning on the backup camera screen and no audible warning. This was a very expensive repair given the garage door was a unique color and design.

Crash

Incident date: May 6, 2026

From time to time the driver's door does not latch completely so the door is only partially closing. Dealer was able to duplicate the problem but will not replace (estimated cost for new door latch is just under $800.) at their expense. It appears that others have had the same problem. When driving the car air rushes into the vehicle as the door is not fully shut. I worry that this problem could b... Read more

Incident date: May 1, 2026

I bought a new Subaru Impreza and there is a cam carrier leak that was reported last time I took it for service at the dealership two weeks ago. There are only 41k miles on the car, and there were no warning lights/messages. Upon my research, this is a common problem with Subarus due to the sealant that they use with a very high cost to fix (I was quoted $4.5k), not mentioning the time it takes as... Read more

Incident date: Apr 8, 2026

The ICCU went bad. I am not able to charge it at my house, because it causes the breaker to trip. It does successfully charge at a charging station. But then I learned the power could also go at any point and leave me stranded. The local Hyundai dealer (Burns Hyundai) cannot even look at my car for a month. I discovered that Hyundai has known about this issue for four years and doesn't have a real... Read more

Incident date: Aug 24, 2025

The emergency steering will engage at random times. The car makes a loud noise, a light on the dashboard illuminates, and the car will try to drive into another lane. This happens at least once a week, and it has never happened when there was another car around, so I wasn't about to get into a collision. It has happened when there is construction and the lane markers are unclear, when the road is ... Read more

Incident date: May 1, 2026

Rear camera is intermittent. Many times as im utilizing it the camera will fail leaving me a blank screen or distorted. This is a safety issue because it occurs during a vehicle movement. A warning sign appears after the fact to have it serviced by a dealer.

Incident date: May 6, 2026

UNKNOWN. The rubber seals and plastics that hold my windhield in place are all cracking and fading significantly faster than they should be. The windshield has started leaking due to the fact that ford has not ensured that the peices were up protected

Incident date: Jul 4, 2023

I am reporting a persistent and dangerous "sticky steering" defect in my 2024 Mazda CX-90. While driving at various speeds, the steering wheel exhibits sudden, momentary resistance and physical binding, requiring increased manual force to overcome. In several instances, the vehicle veers into other lanes and, if not corrected, would enter into the median/other lanes of traffic. This vehicle has be... Read more

Incident date: May 5, 2026

In February, on my car that I had had for six months with less than 3500 miles on it, I was driving and got a “driver assist warning“ on my car and I no longer have the ability to apply gas to the car. Thankfully, I was able to pull over safely. I restarted the car and everything was fine. I called the dealership and they said it is probably a bad sensor and I made an appointment to bring in m... Read more

Incident date: Apr 16, 2026

I was driving home from work and I came upon a red light as I was slowing down the car started jilting as I went to take off I started jilting again but then smoothed out. The check engine light, ABS brake light and speed traction off light came on.They just all popped on. At the next light it did the same thing , it started to shutter and loss of power on taking off. It was sputtery at the same t... Read more

Incident date: May 5, 2026

AC has failed. It’s a common issue with this year make and model. Evaporator Core

Incident date: May 3, 2026

My car burns oil very fast. I am putting in more than 5 quarts of oil in between oil changes. I have replaced the flex pipe, the catalytic converter two times, and both the upstream and downstream oxygen sensors. The catalytic converter now needs to be replaced again after only 7 months after being installed. The car keeps getting P0420 codes. I found out this last converter was bad while on the h... Read more

Incident date: May 4, 2026

Vehicle stopped acceleration at highway speeds on way to work in narrow highway stopping traffic and semitrucks narrowly missing collision. Dealership states the transmission cvt was leaking and therefore caused the issue that costly repairs are unaffordable for me. Bought used from private party a month before the incident now leaving me no funds to repair and no transportation to return to work.

Incident date: Jul 14, 2025

ABS ETC Traction control Torque management in power train and ABS I have tried to fix everything with no resolve I just drove to and from Oklahoma and the jeep is unsafe to drive

Incident date: Jul 16, 2025

Our 2019 BMW X3 M40i shows "EMERGENCY CALL SYSTEM MALFUNCTION" which means the "SOS" system, which is crucial for post-collision response, fails. Erhardt BMW in Bloomfield Hills, Michigan confirmed water leakage due to defective sealing around the roof-mounted shark fin antenna damaged the Telematics Control Box (TCB) and now requires replacement. The estimated cost is $3,600. Some quick resear... Read more

Incident date: May 6, 2026

Driving on highway. Selected another route on map, but the screen lagged in response. Screen then went dark, shut off electronics on dashboard and infotainment, and AC turned off; seems like car also slowed down. Able to pull over and wait for everything to restart. Safety put at risk: sudden change in environment causing attention to shift to safely getting off road incase car shut off entirely.... Read more

Incident date: Feb 1, 2026

I received this recall notice in October 2025. I contacted [XXX] in Marion, Ohio to take care of the recall. I was told at that time that they did not have the parts to do the recall. So, I called back January 28, 2026 and was told the part was not available. I then called in March and inquired and was told the same thing. So, I phoned again on April 27 and was told that I would have to make... Read more

Incident date: Apr 26, 2026

Faulty Radiator Inlet Hose, upper radiator hose failure, outlined in PIT6494A. This is the third time that the light on the dashboard has come on for failure, the first time they "Fixed it" the second time they said it was the Battery, it was NOT!! This time they are saying what it really is, The Radiator Hose FAILURE, since the vehicle is only 3 years old but over the 36k mile WARRANTY, they will... Read more

Incident date: Oct 15, 2025

The microphone for hands-free calling in the vehicle is not installed properly. It is well known that at the factory where they made these Prologues, they accidentally left the plastic on the microphone, and also did not click it into its place. The microphone is currently floating somewhere in my ceiling, sealed in a plastic wrapper. Whenever I try to use hands-free calling, nobody can ever hear ... Read more

Incident date: May 6, 2026

My vehicle was parked in the parking lot at my job and the back window shattered out of no where

Incident date: Apr 2, 2026

I was traveling with my family on the Ohio Turnpike. We were traveling west in our 2023 GMC Yukon Denali when we lost all propulsion and the engine seized. There was no warning lights or other symptoms prior to this incident on May 3, 2026. In fact, I had the vehicle in for the prescribed recall to test the engine for the known defect earlier in 2026. The vehicle passed that test and was g... Read more

Incident date: Jul 17, 2025

am writing to formally request assistance regarding my Kia vehicle which I purchased used at approximately 38,000 miles. Shortly after purchase, the vehicle became undrivable and has since required repeated repairs without resolution. To date, the vehicle has been presented for repair on six separate occasions for the same issue and has remained out of service for a significant period of time. Bas... Read more

Incident date: May 6, 2026

Thank god nothing has happened but almost. I bought my car brand new and 2 weeks into having it I have been having issues with the infotainment system. Its very distracting. Sometimes it distracts me so much that I swerve while driving trying to stop it. It also is interfering with my experience listening to music. Something needs to be done as im not the only one having this experience.

Incident date: Apr 19, 2026

The rear bunk end door on this 2017 Jayco Jay Feather X17Z hybrid travel trailer does not fully latch or lock while traveling at highway speeds due to a known widespread manufacturing defect. Jayco factory installed canvas retainer strips with no pre-drilled holes and no washers causing the plastic retainer strip to crack and fail. This caused the entire rear bunk end frame to shift out of alignme... Read more

Incident date: Apr 8, 2026

All of my braking/abs lights intermittently go on and off. My 2019 Honda HRV runs fine but when dealer looked at it they said it was the VSA and to replace would be over $4k. Dealer said eventually my vehicle may shut down if not taken care of. I am wondering if this is a common problem and if will be a recall?

Incident date: Mar 18, 2026

Rear hatch randomly opens. Hatch button sometimes works, usually not.

Incident date: May 6, 2026

I was driving on the interstate heading to work and suddenly heard an intense loud pop like a gunshot. My sunroof shattered right on top of me and all over the inside of my car. Thankfully I was able to safely pull off to the shoulder but it could've caused a serious incident.

Incident date: Apr 13, 2026

I would like to report a potential safety issue regarding Tesla Full Self-Driving (FSD), specifically version 14.3.2. Following any driver intervention (such as braking or steering override), the system presents a prompt asking “Why did you intervene?” with selectable options (e.g., Navigation, Discomfort, Preference, Critical) or voice input. In my experience, this prompt does not automatic... Read more

Incident date: Nov 20, 2024

At red light, foot on break, car in drive. Light turns green, I go to drive off. Car puts itself in neutral, dash says “shift to park”, I try to press to put it in drive, it won’t shift to “D”. I put it in park. Turned the vehicle off, car wouldn’t restart. Kept trying, wouldn’t start. Held my finger on the push to start for ~1 minute, it did not want to start at all. It was spittin... Read more

Incident date: Apr 6, 2026

A power steering assist fault warning popped up on my vehicle after starting my car. It’s now extremely difficult to turn the wheel. There was no previous indication that there was an issue with the power steering.

Incident date: Dec 25, 2024

I received notice from Mazda about a recall on the infotainment system. The notice required me to provide as much proof of claim as possible. I provided proof from the dealership where the system was replaced. I was within filing time guidelines. Mazda administrator sent notice that my claim was denied with no reason as to why. Claim # XXX VIN [XXX] I am requesting the full amount of parts and l... Read more

Incident date: Aug 28, 2025

My car was recently in a high speed crash with a curb. The axle broke immediately and no airbags deployed followed my the entire engine compartment catching fire.

Crash Fire

Incident date: May 5, 2026

While in motion at about 25-30 miles per hours, slightly stepping on the brake to slow down, the car just… wouldn’t, I was forced to swerve, preventing damage to cars ahead, I went over a curb

Crash 1 injured

Incident date: May 2, 2026

I have a 2019 Nissan Leaf with a recall for the fast charging port stating that I should not use it as it might cause a fire. I purchased the vehicle new and need that fast charging capability. The recall came out on Sep 19 2024 and there is still no fix available. Is there a lemon law I can take advantage of here? I paid a lot of money for this vehicle with the idea that I could take it on long t... Read more

Incident date: May 2, 2026

2017 Honda CRV Touring with VIN [XXX] . My son and daughter drove the car and all of a sudden all the lights started going off( it looks like Christmas lights). We got it scanned multiple times from different places where they have the scanner. It was showing P0304 Misfire #4 cylinder and U0401-68 ecm failure. We took it to the dealer and they found out the same code fuel injector needs to be r... Read more

Incident date: Jan 15, 2024

I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car. If we had not been calm during the incident, not only our lives but the lives of everyone around us could have been affected. There were no warnings about this and whe... Read more

2 injured

Incident date: May 5, 2026

going down highway (60mph) a sudden rear wheels lock up jerking the steering wheel out of my hand sudden down shift causing me to be put in the median...wrench symbol pops up trucks in limp mode... no 1-6 gear light or light to show if i am in P.R.N.D.M.1.2. Truck won't start back up until it wants too if you cut it off in limp mode (factory reset) unhooking negative battery cable dosent work. C... Read more

Incident date: Apr 14, 2026

Recall from last July not having a remedy to fix yet

Incident date: Feb 2, 2026

I was driving my 2020 grand Cherokee limited 4x4 and it started to snow heavily so i was driving down this slight hill with a turn. I was not doing no more 15 miles per hour. My warning lights for service 4x4 and my traction control light where on. I then proceeded to slide and i could not stop and i slid into a utility pole then a tree. The air bags did not deploy.. I tried to back my vehicle up ... Read more

Crash

Incident date: Mar 17, 2026

sunroof - broken wind deflector arms

Incident date: May 5, 2026

While flat towing my 2022 Ford F‑350 behind a motorhome using Ford’s Neutral Tow Mode procedure, the vehicle suffered a catastrophic transmission failure. The Ford dealer documented this clearly on the service invoice: “HAPPENED WHILE THE VEHICLE WAS FLAT TOWED.” After the tow, the truck had severe slipping, delayed engagement, high RPM with no movement, and a wrench light. The dealer conf... Read more

Incident date: Apr 25, 2026

Ford has acknowledged the defect (recall 26S28). · my truck experienced the dangerous downshift and wheel lockup. · Ford has no fix available until June 30th, leaving me without a safe vehicle. · Ford is refusing to provide a loaner or rental. The wheel locked on me and causing the vehicle to be uncontrollable, in wet condition. Causes a near fatal accident. I do have a dash Camera recording to... Read more

Incident date: Jan 7, 2026

My 2022 GMC Sierra 2500HD was previously repaired under GM safety recall N232426400 / NHTSA recall 24V060 for the power-unlatching tailgate switch, which can fail from water intrusion. The recall repair was completed and the recall now shows as closed. Recently, the same tailgate switch problem occurred again. The dealer diagnosed water intrusion/corrosion affecting the tailgate release switch ci... Read more

Incident date: Apr 29, 2026

No incident - back up camera issue. Glitches often, then goes black and does not work. Have also received error messages indicating "Camera is unavailable. Please contact your dealership." Has happened a few times in the past but is now happening more often

Incident date: Jan 19, 2024

My 2014 Ford F150 truck went into “limp mode” last week. A wrench showed up on my dashboard, my speedometer didn’t function, and it sounded like the transmission was “winding up” if I tried to accelerate. After hitting “ok” to remove the wrench and restarting the truck a couple of times, my check engine light illuminated. I was driving at about 40 MPH when this occurred and it was a ... Read more

Incident date: May 5, 2026

I own a 2020 Honda Odyssey and I am currently having a safety issue with the power tailgate. Upon inspection by my Honda dealership, my vehicle requires a new power tailgate control unit and floor harness and my roof rail and clips need to be re-sealed and replaced. It was discovered that due to the break in seal the connectors corroded due to a water leak.In April of 2026 I received multiple war... Read more

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Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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