Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: May 4, 2026
CV axles bad, intense shuddering during acceleration and between 25-55mph. Severe enough to shake side to side in my lane on occasion. Serious safety concern and seems to be a ubiquitous issue.
Incident date: May 4, 2026
I own a 2026 Toyota Corolla Cross XLE with very low mileage. The windshield cracked unexpectedly and Toyota replaced the windshield under manufacturer warranty on February 9, 2026. Shortly after the replacement, the windshield cracked again. The vehicle currently has only a few thousand miles (3315 mileage) I am concerned there may be a defect involving the windshield, vehicle structure, frame st... Read more
Incident date: Feb 1, 2026
I have went to the dealership where I bought the car More than a month and a half ago and requested the recall to be addressed. However Since then I been following and dealer is neglecting my request and keeps telling me they dont know if the order is delivered or not and now today he told me its on backorder. Keep in mind he had told me he had ordered it a month and a half ago.
Incident date: Aug 21, 2025
The vehicle cannot be shifted into neutral if the vehicle runs out of gas. There is no way to shift to neutral and roll it to the side of the road. The vehicle ran out of gas on the interstate, automatically braked and could not be moved out of the middle of the interstate. To make matters worse, this was in a construction zone.
Incident date: May 8, 2026
The primary front trunk (frunk) latch mechanism fails to unlatch on the first attempt, requiring multiple actuations to open. When I brought the vehicle to the manufacturer's official service center to have the defective safety latch inspected and repaired, they confirmed the behavior but refused to fix the underlying hardware. Instead, the service center officially documented on my repair invoice... Read more
Incident date: May 6, 2026
I scheduled an appointment Genes Chrysler Jeep Dodge RAM service department in Fairbanks, AK on February 13, 2026 to perform all recalls on my vehicle. This appointment was made almost a month out to ensure I had the day off to be able to drop off my vehicle and have them keep it for the remainder of the day. The service department informed me before closing time around 1700 that my vehicle was re... Read more
TOYOTA
FJ CRUISER
(2013) - UNKNOWN OR OTHER
May 8, 2026
Incident date: May 8, 2026
The Hood latch is broke and I am unable to get into the hood without tremendous effort.
Incident date: May 1, 2024
Hello: I own a 2007 Lexus IS250. My vehicle has had an ongoing engine misfire issue and has run extremely rough. In addition, my SRS light and there is an issue with the driver's side knee air bag inflator connector. Finally, my dashboard, front and rear door panels have been sticky and melted over time when it is hot and there is no reason why this is occurring. The dashboard and door panels be... Read more
Crash
Incident date: May 8, 2026
Upon purchase of used vehicle the remote start does not work with the Key FOB. only received one key fob and it is the original. new battery put in and no changes. It will lock/unlock, open rear hatch, will also open rear hatch on approachign but remote start will not work. ensured all the doors were locked and have been in close range. the red light on the key fob will not light up when you t... Read more
Incident date: May 1, 2026
this recall still hasn’t been resolved. why hasn’t the manufacturer found a fix for this problem I have owned the vehicle for 4 years they should have known about this and fixed it by now. NHTSA recall number: 25V-893 Hyundai recall number: 290
Incident date: Jun 2, 2024
On Tuesday, May 5 2026 upon entering the vehicle, my wife closed the drivers door at which time the rear windshield exploded. The vehicle is scheduled for an appointment on Monday, May 11, 2026 at Porterville Ford for inspection. Approximately 50% of the glass came out, both inside and outside the vehicle. If my children were there, they would have been covered in broken tiny pieces of glass. ... Read more
Incident date: Apr 26, 2026
The rearview camera started glitching last April or May (of 2025). We became aware of the recall around October, 2025-when i googled the problem and then we got a letter stating the parts are not available and that they would let us know when they become available. Its been almost 7 months since the letter and 12 months since my problem started...and still no parts or letter. I am very frustrat... Read more
Incident date: Apr 16, 2026
When vehicle was pitched Feb of 2023 VW Atlas crosssport. The screen would go black and when I called Harnish VW of Puyallup in WA. They said they were aware of the issue and there was no fix. Recently saw online that VW was aware of this issue and that it could cause further damage to the vehicle and there is still no fix. My screen still goes out (black screen) and nobody has been able to fix it... Read more
Incident date: Mar 30, 2026
On March 26, 2026, my vehicle received the rear suspension toe link replacement under Ford/NHTSA Recall 26S08 (26V101000). Within approximately 5 weeks, all four rear tires were completely destroyed by misalignment caused by Ford’s non-adjustable replacement parts. On approximately May 2, 2026 — during the first rain after the recall service — my vehicle hydroplaned and skidded uncontrollabl... Read more
Incident date: May 7, 2026
The "shift tower" typically refers to the external mechanism on top of the transmission where the shifter cables connect. Problems with this part, which is a broken internal pin, result in a shifter that moves freely without engaging any gears. The gear become in operatable when driving down the highway, which is a hazard on the road. There were no warning light just not ale to change gears.
Incident date: Aug 19, 2025
The panoramic sunroof shade in my vehicle failed unexpectedly in August 2025 when I pressed the factory roof/shade retract button during normal operation. The sunshade fabric ripped and detached, causing it to hang down across the rear visibility area and partially obstruct the driver’s view through the rear of the vehicle. This created a safety hazard by reducing visibility while driving and cr... Read more
Incident date: Apr 29, 2026
The SOS Module failed three times and was replaced three times under warranty. The failure mode is a battery that cannot be ordered due to manufacturer issues. The failed module limits crash reporting. I have attached the three work orders for this vehicle.
Incident date: Apr 25, 2026
Passengers are stuck in vehicle due to failure of doors opening from either inside, outside or both.
POLESTAR
POLESTAR 2
(2023) - UNKNOWN OR OTHER
May 8, 2026
Incident date: Mar 10, 2026
There has not been an actual incident, door lock actuator stopped working prematurely.
VOLKSWAGEN
JETTA
(2023) - UNKNOWN OR OTHER
May 8, 2026
Incident date: Apr 4, 2024
My engine is blown at 70,000 miles and I got there 45,000 miles and I had a car for 18 months
Incident date: May 5, 2026
The contact owns a 2024 Hyundai Tuscon. The contact stated that while driving 55 MPH the vehicle rear of a second vehicle during the failure the no safety features had activated including the airbag, collision avoidance features. During the incident the vehicle collided with the same vehicle twice although the brake pedal was pressed. During incident the driver sustained neck, shoulder and back in... Read more
Crash
1 injured
Incident date: May 5, 2026
Loud Static/Screeching Noise: A major, widely reported issue is sudden, extremely loud static, often described as max-volume screeching from all speakers. It often triggers during hot weather or when the car heats up. This is dangerous because it is extremely loud even if you have the volume on your radio completely off. Causes your ears to bleed as some say. After looking into it more. I realiz... Read more
Incident date: Mar 20, 2026
Exiting the interstate waiting to turn right and behind one car that was able 10 feet in front of me, the car suddenly slammed on the brakes hard enough to make me think I was hit by another car. There was nothing close by.
Incident date: Apr 27, 2026
Intermittently I will receive a dashboard message reading “shift to park” after I park the vehicle and do shift to park. This is a known issue with this vehicle across several years identified as “a known issue caused by a faulty switch in the shifter assembly failing to detect when the car is in Park”. GM has identified and found a solution to this problem by replacing the entire shifter ... Read more
Incident date: May 8, 2026
While driving the ABS light came on causing the abs lock to turn off increasing instability to cars performance.
CHEVROLET
TRAILBLAZER
(2021) - UNKNOWN OR OTHER
May 8, 2026
Incident date: Jul 1, 2024
I have a paid in full 2018 Ford Escape 1.5L Eco Boost. I am just over the 150k mile mark and out of the blue I was left stranded on the side of a completely dark highway at 4:30AM after working a shift. The car alerted me out of no where with no indication of an issue arising that the engine was overheating and to pull over immediately. The coolant was completley empty even tho I had an oil change... Read more
Incident date: Dec 1, 2025
Upon taking my 2021 Rav4 Hybrid in for the rear traction motor cable corrosion recall (25TD01) on 5/7/2026, I was told there are no parts, no estimated arrival time, and therefore not even a rough estimate for a timeframe of repair. I was told that no one would inspect or evaluate the part in question to indicate if the car was safe to drive. I expressed my extreme concern given the recall include... Read more
Incident date: Apr 28, 2026
To Whom It May Concern, I am writing to formally address a serious issue regarding my recent service experience at Freeway Honda and the unfair handling of my case by American Honda concerning my Honda Civic (VIN: [XXX] ). On January 2, 2024, I brought my vehicle to Freeway Honda due to recurring air conditioning issues. My service advisor, Erick Zermeno, informed me that the system had three le... Read more
Incident date: May 7, 2026
Noticed noise. Took to dealer. Dealer confirmed bad front pinion/bearing and need front differential. Will be very dangerous if not fixed! Dealer has had this issue before and online forums state big issues
Incident date: Mar 1, 2026
The issue involves the vehicle’s drivetrain and hybrid/electronic control system, where the car suddenly jerked forward in stop-and-go traffic on the freeway as if it had been struck from behind. Immediately following this event, the vehicle would not accelerate beyond approximately 40 mph, indicating a loss of normal power. This created a significant safety risk, as the sudden jerking could hav... Read more
Incident date: May 1, 2026
The panoramic sunroof shade disconnected from the clips that holds it in place to allow it to be opened and closed. It is now rolled up in the car so the sunroof is always exposed and cannot be reconnected without a full replacement according to the dealership. It can impact visibility in bright sunlight.
Incident date: Nov 24, 2025
The battery zapped out in December of 2024 in the wintertime and left me stranded. Subaru towed it the next morning and replace for free only bc I mentioned the previous law suit but the battery issue is the same
Incident date: Apr 27, 2026
While I was driving on the freeway, I heard what sounded like a gunshot. I slowed down and exited the nearest exit. After checking my vehicle windows and seeing no damage, I got out of my car and noticed the front sunroof panel glass had shattered. I am not sure how this can happen.
Incident date: May 7, 2026
The transmissions down shifts extremely hard, causing an abrupt wheel speed reduction. It starts doing this after you have driven the vehicle about 15 minutes....before that it operates correctly but once you hit 15 minutes of drive time, it is neck jolting! Driver and Passenger Mirrors have a mind of their own. They will be in position, you start backing out of a spot and they start moving unti... Read more
Incident date: May 7, 2026
On 3 separate occasions, I have been at a stop light where the auto stop kicks in. When I release my foot from brake, it should auto start. Instead, it stalls out. This is a huge safety issue and has caused cars behind me to get angry and honk. If someone wasn't paying attention, this could cause collision easily. The battery seems fine, and even if it wasn't, shouldn't the battery life be conside... Read more
Incident date: May 1, 2026
Experiencing problems similar to recall 23V-43. Audio popping/crackling, radio unavailable, screen display issues- screen does not come on resulting in no rear camera, display says “network connection lost” while driving. Vehicle has been inspected by Hondo of Hot Springs Arkansas multiple times for radio/screen display issues.
Incident date: Dec 4, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle appears to have experienced a failure or malfunction involving the electrical power system, charging system, 12 volt battery system, vehicle communication modules, or related components. Based on the recent Land Rover recall I found online, I am concerned that the DC to DC converter or re... Read more
Incident date: Jul 12, 2025
On 4/3/2026 heading to [XXX] on I 95 (outside of [XXX] ) traveling with traffic (3-4 lanes) I was in the middle lane going approx 74mph when on 5 separate but in close approximation (estimated within 20 mi) times, my car which was on cruise control, suddenly threw up warnings to pull over, shook my steering wheel, yanked my car toward the left lane (with traffic flowing the same way as I was) an... Read more
HYUNDAI
SANTA FE SPORT
(2018) - UNKNOWN OR OTHER
May 7, 2026
Incident date: Mar 28, 2026
Replaced battery 3 times. Believe this car has the parasitic battery issue. Attached on of the bills. Looking for the other 2.
Incident date: Dec 24, 2024
The SOS module has failed. THIS MEANS AUTOMATIC NOTIFICATION OF A CRASH OR SIGNIFICANT MECHANICAL FAILURE IS NOT FUNCTIONAL. THE MODLE HAS A BATTERY THAT FAILS IS IS NOT AVAILABLE. THE ONLY SOLUTION IS REPLACEMENT OF THE MODULE AT A COST OF $600 TO $800.
TESLA
CYBERTRUCK
(2024) - UNKNOWN OR OTHER
May 7, 2026
Incident date: May 1, 2026
I am reporting a systemic safety fraud involving three critical points:1. INHERENT DEFECT & CRASH LINK: This vehicle has a pathological history of 6 transmission fluid changes starting from 308 miles and multiple alignment failures. There is strong suspicion of inherent defects in both the POWERTRAIN and REAR DRIVETRAIN/STEERING systems. These defects likely contributed to the previous owner's 5-s... Read more
Incident date: May 31, 2025
12/2020 First the TPS sensor failed at 1,000 miles and almost caused an accident. Would not go over 25mph, was shifting hard, and the service engine light was on. Verified and replaced at dealership. Second, the rear view camera stopped working while backing up and almost caused an accident - no back windows - major safety issue. Replaced by me as they have no replacement for it even though it... Read more
Incident date: Apr 29, 2026
Frame is rusted to the point of failure
Incident date: May 3, 2026
Telematics (OnStar) Module Dealership has checked it, the telmatic module is bad. And the dealership i went to Dossit big 4 in Tupelo MS told me this has been a problem with this truck. And are wanting me to pay $645 to fix it. After they just did some recalls and updated the software. This was working before then.
Incident date: May 4, 2026
At highway speeds there is a vibration. Had at the dealership for road test, balance, and alignment. Did not fix the problem. Discovered that many more are having the same issue.
Incident date: May 3, 2026
When driving the Front windshield spontaneous cracked. There was a loud cracking noise, prior to the AC and vent being turned on. The crack is formed from the driver side bottom edge of the window shield and across horrizontally three feet towards passenger side same crack ending upwards slightly diagonally. There is NO Evidence of impact, crack line is smooth to touch from the outside windshi... Read more
Incident date: May 2, 2026
Regarding a recall I was told the remedy would be available by now vin number Zasfaknn9j7b75385
Incident date: Aug 1, 2025
The panoramic moonroof on the 2025 Toyota Sequoia spontaneously shattered while the vehicle was stationary. Nothing hit the moonroof. Was told by the dealership that it was caused by a pressure imbalance and although this is a know issue Toyota will not cover it as corporate doesn't see it as a issue. Was lucky the screen as deployed as it caught the glass from hitting the driver.
HONDA
ACCORD HYBRID
(2019) - UNKNOWN OR OTHER
May 7, 2026
Incident date: Mar 12, 2026
On April 22nd my camera worked on my car but did not prompt warnings - I was in a parking lot and was backing up and tapped the car behind me. It is then that I noticed no beeping on getting close to the car. No damage to either car fortunately as they stated I was going ever so slow. On April 23rd got it in to the Hyndai dealership service department and there was another vehicle in there fo... Read more
Incident date: May 7, 2026
I am getting the 'SHIFT TO PARK' error message when I put the vehicle in park. When I looked up the error this is what I got... but I don't see a recall for my vehicle. The "Shift to Park" message in GMC Acadias (2017–2019, primarily) is a common, known issue caused by a faulty microswitch in the shifter assembly that fails to recognize when the car is in Park. This defect prevents the engine ... Read more