Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: May 15, 2026
our car eats a ton of oil and the piston rings failed, we owe a lot on it and I'm told there is no help for this issue even though there used to be because we are outside the guidelines in terms of mileage and purchase date. our car has 156k its a 2012 MDX. VIN [XXX] . Just checking with everyone everywhere to make sure I've exhausted all resources as it will take 13,000 to fix and we owe 12,000. ... Read more
GMC
SIERRA 1500
(2023) - UNKNOWN OR OTHER
May 21, 2026
Incident date: May 20, 2026
While driving on the freeway, I heard a loud explosive sound and pulled over to inspect my car. I found the panoramic sunroof glass shattered, but there were no signs of impact or objects hitting the vehicle. Mike Calvert Toyota inspected the car and denied warranty coverage, claiming impact damage despite no evidence. They advised us to contact insurance, but we believe this is spontaneous shatte... Read more
TOYOTA
RAV4 HYBRID
(2022) - UNKNOWN OR OTHER
May 21, 2026
Incident date: Apr 15, 2026
my vehicle has had a recall since November 2024 For the HCU/ABS module that falsely reads pressure in the primary circuit may illuminate the brake lights (up to 4.5 mph), disable the ABS and Electronic Stability Control (ESC), and allow the vehicle to start and shift out of park without the brake pedal being depressed. Well back in November 2025 i had to pay for towing twice and have it in service... Read more
Incident date: Oct 1, 2025
We recently bought a used 2025 Subaru forester with 5000 miles on odometer from a dealer. Subsequently we are experiencing respiratory irritation. We question if the car had been in a flood or some other accident that compromised the a/c system. We wonder if the dealer concealed something or has not reported the problem. We suspect black mold may be in the a/c system.
Incident date: Apr 20, 2026
UNKNOWN On just a regular day the vehicle stop showing on the screen the camera to back up , and glitching . The whole screen went out slowly by slowly . One day the screen lights up and you can see camera to warn you on cars and the next it doesn’t show anything on screen and it turns black . You can’t even read the temperature either because the screen blacks out or starts glitching really... Read more
Incident date: May 20, 2026
While driving, the sunroof glass of the vehicle exploded/shattered with no known trigger, force or debris striking the glass. At the time no risk to myself as the sunroof shade was closed. I am in the process of getting this inspected and repaired.
Incident date: May 20, 2026
The infotainment/radio system in this 2021 Jeep Renegade has been malfunctioning for nearly two years. The dealership repeatedly states that no replacement parts are available and no repair can currently be performed. The system intermittently fails, freezes, reboots, or goes blank. When this occurs, the rear backup camera becomes unavailable or nonfunctional, creating a significant safety concern... Read more
Incident date: Aug 26, 2024
Driving SB on I-35 in Texas, going 70 MPH, no trucks or other cars passing, or following behind and the sunroof glass exploded. Nothing hit it. The screen was closed, so no glass fell down into the vehicle interior.
Incident date: May 13, 2026
THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95
Incident date: May 17, 2026
I was driving on the highway at 70 mph approximately with my young daughter in the backseat. All of a sudden, the front display on my Hyundai Ioniq 9 went completely black and said "no signal." I lost all dashboard information about my speed, gas gauge, horsepower etc. The only thing I could do was see how fast I was going because I was on google maps and my audiovisual screen in the center was s... Read more
Incident date: Apr 23, 2026
Got oil changed and they found frame is rusted out. Called Toyota corp and they said they sent a notice to have it looked at on 04/12/2020 but we never received anything. This truck has always been garaged and we bought it new and has only 78148 miles. They refused to do anything.
CHEVROLET
SILVERADO 2500
(2019) - UNKNOWN OR OTHER
May 21, 2026
Incident date: Jan 25, 2026
These are the Dealers notes: ~INSPECTION ONLY HAS NEW PART NUMBER. This is the current SKU installed in my vehicle: 28113693 89661-02K41 Does this Part ECM require remedy?
Incident date: May 21, 2026
We brought the car to the dealer yesterday (where we bought it in Jan 2021), to have the air conditioning fixed. They told us they found rust on the frame and that it would not pass inspection again. It had been inspected there in February, 2026. At that time, we told them about a vibration and they said it was ice build up. But yesterday, they told us the linkage in the driveshaft needs to be r... Read more
Incident date: Mar 19, 2026
I received a recall notice on 3/19/2026 which stated my 2023 Palisade failed to meet safety standards due to "ejection mitigation." I called Hyundai directly for information after the dealership I purchased the car from had no information for me. Hyundai's customer service representative told me the third row was not safe for occupants and that I should not use it because in a roll over it could ... Read more
Incident date: May 21, 2024
Recall 91VH causes some cars to break carnet modules and other modules. If you google the issues, you will find that Recall 91VH (5.4.3) causes multiple cars to break. We should not have to appeal and plead with VW on a 2 year old vehicle to get it fixed. This puts saftey at risk as it causes multiple malfunctions and warning lamps to appear. The dealer says to replace the module, but VW denies th... Read more
Incident date: May 18, 2026
My 2022 Honda Accord Infotainment have what is being referred to as "Ghost Touches" the screen very erratically switches between settings in the system, clear programmed data, and adjust the radio and volume without being touched. This has been a major distraction while driving and pose has huge safety risk for myself and put others at risks for accidents. I have had several near misses because of... Read more
Incident date: Apr 21, 2026
Attached is a photo of the lower driver-side knee bolster/under-dash panel after it detached while I was driving. The panel dropped directly into the pedal area and interfered with normal foot access to the brake and accelerator pedals. Given that no broken attachment points or damaged clips were reportedly identified, I am requesting a formal review of both the safety concern and the handling of... Read more
Incident date: Apr 21, 2026
OnStar Super Cruise, while using super cruise the vehicle tried to change lanes with another vehicle in the other lane. I had to fiscally override the super cruise to prevent an accident. This happened on three separate occasions.
Incident date: May 19, 2026
Clicking/ticking noise coming from the top of the B-pillar (driver’s side). consistent ticking or clicking sound that sounds like it’s coming from behind the trim near the seatbelt anchor or roofline area. It’s not just a little vibration — it’s a loud tick or click; not a vibration sound. it seems like it might be inside the B-pillar or at the headliner edge where it meets the pillar
Incident date: May 18, 2026
I have had two safety issues with this vehicle where there were system failures that did not record DTC codes. And an additional failure that does not record codes and cannot be duplicated. After leasing the vehicle for seventeen months, and during repair for an unrelated non-safety issue, it was discovered that the steering wheel airbag had a loose connection. No warning appeared at any time on t... Read more
Crash
TOYOTA
CAMRY HYBRID
(2026) - UNKNOWN OR OTHER
May 20, 2026
Incident date: Apr 21, 2026
I have had “safety system restraints service is required “ as a warning four different times. Took my car in to a Tesla Service Center all 4 times & each time the repair only lasts about 6 months & it comes up again. For the 5th time I am going to the Tesla Service Center in Little Rock, AR. This time I will have to pay because my warranty is up. It is not fair & I want some remuneration or a ... Read more
Incident date: May 13, 2026
The vehicle has experienced premature factory paint and clear coat delamination across the main roof panel structure. This is not cosmetic weathering; it is a latent factory application defect where the clear coat chemically failed to bond to the substrate. The resulting delamination has left raw structural metal exposed, leading to rapid substrate oxidation and structural degradation of the roof ... Read more
Incident date: May 7, 2026
Driving at 70 mph down a clear stretch of highway, no cars in front, panoramic sunroof spontaneously exploded. Not under an overpass, no flying debris. Temperature was 54 degrees F. on a sunny day. The vehicles behind me pulled back as my sunroof showered them. Wife and daughter in vehicle, fortunately, the panoramic shade was closed, so no debris impacted anyone. As it’s visible on the pictures... Read more
Incident date: Apr 3, 2016
There is considerable rust to the point that the subframe has been structurally compromised. I also contacted Audi USA regarding this issue, but they advised that they could not provide any assistance and closed my case. I was instructed to have the vehicle inspected and see what the dealer could do. I have videos and photos documenting the compromised subframe which many Audi Q5 owners have been ... Read more
Incident date: Aug 15, 2023
The infotainment screen blacks out completely and sporadically, but as of recent, almost daily. Sometimes for about 3-5 minutes. When this happens, the rearview backup camera is completely disabled, creating a blind-spot safety hazard, violating Federal Motor Vehicle Safety Standard 111. This issue directly impacts back over prevention and driver visibility. I have multiple videos of this occurri... Read more
Incident date: May 17, 2026
* See list below for specifics - yes vehicle is available at mechanics location * 6 lane intersection - vehicle and myself were in center lane blocking traffic - made 911 call requesting officer since I was blocking traffic * See below for detailed description * No at this particular time, it is at the mechanic's shop for further investigation - shop was closed by the time the tow truck carried th... Read more
Incident date: May 20, 2026
Complaint Regarding 2018 Honda HR-V AWD – Air Conditioning Failure, Odometer Malfunction, and Prior Fuel Pump Replacement. I am filing a complaint regarding my 2018 Honda HR-V AWD due to ongoing mechanical and electrical issues that appear to affect many Honda HR-V owners. The primary issue is the air conditioning system, which has not been functioning consistently. The A/C repeatedly fails to... Read more
Incident date: May 6, 2026
I am submitting a safety complaint regarding the rear visibility system on my Tesla Cybertruck. The physical rear view mirror does not provide any usable visibility of the roadway behind the vehicle. The design of the rear window and cargo area blocks the view, which makes the mirror ineffective for its intended safety function. Because the physical mirror cannot be used, the driver must rely on ... Read more
TESLA
CYBERTRUCK
(2024) - UNKNOWN OR OTHER
May 20, 2026
Incident date: May 20, 2026
The A! Sign comes on to immediately stop because the van will shut off.
Incident date: May 5, 2026
Had new vehicle for 1 week and it broke down in a parking lot and would not start on 5/10/26. It was towed and dealership, found it to be a faulty feel injector system that was replaced. Picked it up from the dealership on 5/13/26 and I lost the ability to accelerate while on the interstate. It was towed back to the dealership who had to reach out to V. W headquarters to determine the problem. It ... Read more
HYUNDAI
VELOSTER N
(2022) - UNKNOWN OR OTHER
May 20, 2026
Incident date: May 8, 2026
Screen does not work, diagnosed as an internal failure of infotainment system radio unit. Rear camera does not work posing a safety issue
Incident date: May 13, 2026
Rear sunroof glass imploded spontaneously and shattered while driving
Incident date: May 11, 2026
Confirmed transfer case broken by independent auto technician., No warning lamps detected
Incident date: May 6, 2026
Volvo had an over the air update for all cars with the Google UI. Recently my speakers and other electrical components have been having issues. I took the car to the dealership for evaluation since it's under warranty. The dealer said the issue is a known software issue that started a couple months ago. The only software change my vehicle has had has been the OTA update. Now Volvo is charging to f... Read more
Incident date: May 13, 2026
Still no remedy for the engine recall. Vehicle gives me issues. Currently will not start, can not move the vehicle away from my driveway. Has bunch of electrical errors.
BRIDGESTONE
TURANZA QUIET TRACK ALL SEASON
(9999) - UNKNOWN OR OTHER
May 20, 2026
Incident date: May 18, 2026
The vehicle experienced hesitation, delayed acceleration, and multiple warning lights while driving. The loss of power was severe enough that the driver became afraid to make left turns across traffic because the vehicle would not accelerate quickly or consistently when needed. This created a significant safety risk, as the driver could not reliably judge whether the vehicle would clear an interse... Read more
Incident date: Jan 17, 2026
Driving east bound hwy 410 about 35mph and slowing due to red light. I heard a very loud popping sound. I thought it was my water bottle I left in the console, but the noise did not come from there. Came to a stop and heard what sounded like ice cracking, I glanced in the back and could see the window on passenger side in very back was shattered . When light turned green I pulled into Target parki... Read more
JEEP
GRAND CHEROKEE
(2017) - UNKNOWN OR OTHER
May 20, 2026
Incident date: Jan 15, 2022
Replace Heater Control Valve - Diagnostic code P2681 indicates an internal electrical failure within the heater control valve assembly, a condition commonly seen on Toyota vehicles. Testing showed the electrical portion of the valve is open and no longer maintaining proper circuit continuity, requiring replacement of the heater control valve assembly.
Incident date: Dec 31, 2025
UNKNOWN. I have NOT had an incident. I own a 2024 Toyota Sequoia SUV that uses the same engine as the hundreds of thousands of Tundra trucks that Toyota has already recalled. They've recalled over 250,000 Tundras because they say "machining debris" may cause a problem that eventually destroys the engine's main bearing, resulting in loss of power. [XXX] My problem is, they are NOT recalling the... Read more
ALFA ROMEO
STELVIO
(2021) - UNKNOWN OR OTHER
May 20, 2026
Incident date: May 18, 2026
The ABS/traction warning lights came on. On April 29,2026, I took it to Beck and Masten Group 1 Kia inTomball, Texas and they diagnosed as HECU failure. The repair cost $2377.16. KIA corporate denied reimbursement. Lights were resolved after HECU replacement. There was no accident/injury/fire. mileage was 60400. I wanted to note and document as a potential safety trend.
Incident date: Apr 29, 2026
Transmission problems and my car is still under 100000 and it’s a 2013 ford focus
Incident date: May 20, 2026
I’ve had to replace a total of two times my transmission, including the heater cooler, condenser antifreeze, coolant equipment The radiator tire rods. I have a document multiple documents that will show everything that has been done to my car because of all these malfunctioning parts inside of the car I’ve asked myself so many times why is my car not on recall two transmissions in less than fi... Read more
Incident date: May 18, 2026
After highway driving for 50 miles, stopped for a red light. Engine died but all lights stayed on. Sat 5 minutes with dead engine and when I tried again, the car started. Drove 1 mile to next light and it happened again. Went to Auto Zone (it was a Sunday and dealerships were closed) and they tested the battery which was 100%. Two days later, drove car for 10 minutes then parked for errand; 15 min... Read more
Incident date: Mar 18, 2026
Service advance track 4 weel drive doesn’t work and I don’t have control on the weels
Incident date: Apr 11, 2026
Car lost power while in motion at 60mph, no warning lights or notifications on ford pass. After pulling off road car would only crank but never start. Fluids were leaking from undercarriage near transmission, but unsure what fluid it was.
Incident date: Mar 20, 2026
The chrome tips on the window switch fell off and jammed itself in the switch, in the on position for the passenger window. These exact parts are already on recall for different Ford models but it is the same part number being used.
Incident date: Dec 11, 2025
When accelerating, started hearing a whining noise. Took to mechanic, said it was the transmission. Called Toyota and they had us bring it in for diagnostics. Also said we needed a new transmission. Quoted at over 13K - could fail at any time. This should not be happening in a 2019 vehicle and seems to be a known issue that Toyota is not doing anything to address.
Incident date: Apr 22, 2026
I am reporting a safety-related driver visibility concern involving a 2025 Honda Pilot. I also observed substantially similar behavior on a 2026 Honda CR-V loaner vehicle and another Honda Pilot provided by Koons Honda. The issue involves the front driver and passenger windows and their interaction with the outer window seals/belt moldings. During rainy, snowy, foggy, or wet conditions, lowering a... Read more
Incident date: Apr 1, 2026
While driving the vehicle information system (speedometer, tach, fuel, etc.) goes dark for several minutes. It comes back then it goes out again.