Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: May 1, 2026

Recall number 19S03 repaired prior to my purchase. Driver door latch has disassembled

Incident date: Aug 5, 2026

My 2022 Ram 1500 with the 5.7L HEMI eTorque system illuminated the check-engine light at approximately 88,000 miles with diagnostic codes P0AEE and P0BD4 relating to the motor-generator/inverter temperature sensing system. An authorized Ram dealership diagnosed a failed Motor Generator Unit (MGU) and stated that the MGU requires replacement. I was advised that continued operation could eventually ... Read more

Incident date: Jun 27, 2026

The moonroof of my car exploded on my panoramic sunroof. It was a hot summer day and I had the AC on. I opened the panoramic sunshade and as soon as it was fully open the moonroof glass upfront exploded. My family and I were very shaken, showered in glass and I almost swerved into a car that was passing me to the left. My wife had a minor cut on her arm that initially looked worse than it was. My ... Read more

2 injured

Incident date: Jun 25, 2026

Mid June 2026 infotainment update was over the air software update. Update caused infotainment failures: looping screen resets, unable to play audio, disruption to screen during safety features such as back up cam, unable to accomplish directions, CarPlay no longer consistent feature. None of these listed problems were present before over the air software update.

Incident date: Sep 2, 2026

On [XXX], my 2022 Ford Bronco Sport was stationary under my residential carport. I was seated in the front passenger seat with the passenger door open. I reached across and depressed the brake pedal with my hand and pressed the engine Start/Stop button. I did NOT touch or move the rotary gear selector before starting the vehicle. Immediately after the vehicle started, it unexpectedly began movin... Read more

Incident date: Sep 1, 2026

Stolen car

Incident date: Aug 12, 2026

The problem with this model is the CVT Trasmission thats in the vehicle when put into drive mode it stalls to change gears and want change gears for about 5 min then it kicks in to go it does that very often i have took it to the dealership and spent tremendous mount of money the transmission are crapy and stalls the car when put into drive mode please help im not the only one experiencing this is... Read more

Incident date: Apr 10, 2026

One of the rear sensor batteries randomly stopped working. All the features stopped working and would light up the whole dashboard, including TPMS, automatic braking, cruise control, etc. Did not feel safe while driving due to all of the safety features not working. Had it checked out by an independent auto body shop and fixed. No warning lights of the specific problem, just said there was a... Read more

Incident date: Jun 18, 2026

My 2019 Toyota Camry is experiencing repeated door lock actuator failures that I believe create a serious safety hazard. The affected component is the door lock actuator, which controls the electronic locking and unlocking of the door, and the failed components are available for inspection upon request. The problem began with intermittent failures where a door would not lock or unlock from the ins... Read more

Incident date: Jul 21, 2026

While traveling I lost assisted steering to my vehicle, this was while traveling at a low speed, and while cornering. This mechanical failure caused my vehicle to travel off the road causing personal damages. I've since learned of manufacture recalls that describe this situation. I've experienced it once prior while in traffic. other than towing it home I've no contact with any insurance or other ... Read more

Crash Fire

Incident date: Aug 2, 2026

False DOT‑marked emergency warning triangle sold on Amazon, non‑compliant with FMVSS No.125. This emergency reflective warning triangle is printed with a DOT certification mark, which means the product itself should meet the full stability and wind‑resistance requirements of Federal Motor Vehicle Safety Standard 125 at the factory. However, the base of this triangle has no built‑in qualifi... Read more

Incident date: Aug 31, 2026

Passenger sliding doors will not open the power door actuators have failed no way to manually open them it’s available on request, safety of other at risk is incase of an accident there’s no way to open the doors it’s a safety hazard, problem was confirmed by dealer although it would cost me 3,800 to have them fix both sliding doors Ferario dodge in big flats NY tech confirmed that the manuf... Read more

Incident date: Jun 15, 2022

The manufacturer, American Honda, issued a 10-year extended warranty (TSB 19-091) for defective, leaking A/C condensers on the 2017 Honda CR-V. Authorized Honda dealerships (specifically Napleton Honda and Victory Honda) are systematically misdiagnosing consumer vehicles to evade this warranty. Dealership service departments are blaming vehicle system failures on peripheral components (such as "r... Read more

Incident date: Jun 11, 2026

Frame and structural integrity/towable RV. 7/15/2024 — First Warranty Repair (Frame): Blue Compass found broken seal-plate welds on the frame; welds repaired, bolts replaced. 30 ft of roof membrane, which had pulled loose and "ballooned" in transit, was fully replaced. 6/2026 — Recurrence: Roof membrane pulled loose again during travel. Mobile tech (Mike's RV Repair, GA) performed a tempora... Read more

Incident date: Sep 1, 2026

vehicle has a reoccurring no throttle response issue on turns only, not in a traction/stability loss scenario. not during any abnormal body roll scenario's . has happened many times with no related codes present. the vehicle now has 13k miles but first started around 2k miles. the issues typically happens when driving at normal speeds, if the throttle is let off then throttle is depressed again... Read more

Incident date: Aug 29, 2026

Description of Defect: The central MIB3 infotainment touchscreen on my 2022 Volkswagen Tiguan has suffered a complete blackout and is entirely unresponsive. This system has already been repaired and replaced over three once under warranty for infotainment failures over three years ago. The issue has returned, causing a total loss of the backup camera, and safety menus controls. Safety Risk Involve... Read more

Incident date: Aug 28, 2026

I bought this vehicle late June 2026 and it is currently September 1 2026 and last week I encountered a check engine light. Its already having coolant issues. Way too early for something like this. Only 64,000 miles.

Incident date: Jul 16, 2025

What is considered the “infotainment center” is what Honda is calling “ghosting”. It randomly selects things or doesn’t work. It makes it impossible to use maps via this device taking out the safe option to use directions. It is also highly distracting while driving as it could be randomly calling someone and you’re desperately trying to make it hang up while it’s also not responding... Read more

Incident date: Aug 29, 2026

When making a right turn with the turn signal on, as you complete the turn and straighten the steering wheel the left turn signal turns on as the right turn signal turns off. This is intermittent and occurs when turning from a complete stop or a turn while moving. This is very unsafe as it looks like your making a quick left after completing your right turn to the driver behind you. This has happe... Read more

Incident date: Aug 21, 2026

An authorized Chevrolet dealer diagnosed an electrical problem on my 2019 Chevrolet Cruze and found that the HVAC case/condensate drain was disconnected. The dealer determined that condensate water had been draining into the passenger compartment instead of outside the vehicle. According to the dealer's written diagnosis, the water soaked the body wiring harness and damaged the Body Control Modul... Read more

Incident date: Aug 28, 2026

The vehicle consistently will not kneel when parking. This all started after a software update in Feb/2026. Rivian is stating there is nothing wrong and the vehicle is behaving as expected. The vehicle needs to properly kneel so that my passenger can safely exit/enter the vehicle. The problem happens every time I park in my driveway.

Incident date: Feb 10, 2023

The vehicle was involved in a collision on January 26, 2023. I am not claiming that the computer malfunction caused that collision. After the collision, while I continued operating the vehicle, problems developed with the vehicle’s computer, electronic control system, and instrument cluster. The instrument display could become dark or unavailable, and a CHECK ENGINE warning was present. This pre... Read more

Incident date: Aug 17, 2026

Genesis sent out a map update. When it was updated, it stayed in the buffering. Mode, I cannot use my display. Phone does not work map, does not work. Navigation does not work. The dashboard speed limit does not work. Everything is in the buffering mode. Spoke to Genesis corporation complaint manager several times it's been over three weeks And they have no resolution to this problem. Never even... Read more

Incident date: Aug 1, 2026

I have been experiencing a gas smell issue with my Toyota Highlander near the rear of the car by gas cap area upon putting in gas and driving. The smell starts typically when it’s a hot day outside and I only usually get half a tank worth of gas. After getting gas and driving about 15-30 mins. Is when the smell of gas starts. I recently took my car it to the local Toyota dealership and they chec... Read more

Incident date: Jan 5, 2024

In early 2024 we noticed a binding on the bedroom slide, we took it in for service at Happy Daze in Ripon and the repair shop fixed the slide issue. After our next camping trip a month or so after the repair, we noticed a crack on the outside driver side of the front of the trailer above and below the bedroom slide. We had noticed a gap in the front bedroom cabinets in which we had attributed to n... Read more

Incident date: Aug 31, 2026

i was driving on XXX south to grab some Mexican food for dinner. on the way at one point i smelled something burning like an oil smell. but didnt see anything and suspected it was the old car in front of me. and my f150 was running fine. when i got out at the restaurant i did not see or smell anything around the truck. i went in to find they were closing at 9:00pm and it was 8:40ish. so i left te... Read more

Fire

Incident date: Sep 1, 2026

We have a recall for our car. The recall is 18532A. In this recall it states that if there are drivability issues with this car they are to replace the canister purge valve. We have complained of these exact issues which include complete loss of power while driving and they have refused to replace the CPV. They are attempting to get us to agree to running diagnostics and will only replace the part... Read more

Incident date: Sep 1, 2026

My passenger rear door is completely broken and unsafe. While I am driving down the road, the car suddenly thinks the door is wide open (ajar) because the window won't roll up all the way. It triggers the car alarm to blast violently while I am actively driving, which is terrifying and distracting. When parked, the car won't lock, leaving it totally unsecured. I have paid Tesla $500 over three sep... Read more

Incident date: May 30, 2026

Client left the road and the vehicle hit a tree by the roadside. The vehicle caught fire and client was incapacitated and unable to operate the door handle from the inside or unlock the doors. Bystanders attempted to open all four doors from the outside, but they were all locked. Bystanders noted that the handles themselves were functional and believe it was an electrical issue keeping the door... Read more

Crash Fire 1 injured

Incident date: Aug 11, 2026

I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so i put the parking brake on. There was no warning lights or messages or other symptoms prio... Read more

Incident date: Aug 28, 2026

My pilot is suffering from the known safety defect where the engine stalls and force shifts into neutral during Auto Idle Stop. The dealership advisor handed me Service bulletin 23-010 admitting my vehicle matches the exact failure criteria. However, they are refusing to cover the failed starter motor under the warranty extension, even though Honda’s own technical documents state that the starte... Read more

Incident date: Sep 1, 2026

I’ve replaced my blend door actuator 2 times since owning this car in the past year and it’s gone out again. It clicks under the driver’s side constantly until I turn on the temperature control. And when it doesn’t click it blows out hot air on the drivers side and cold air on the passenger side with ac on and cold air on drivers side with heat on and that’s when I know I need to replace... Read more

Incident date: Aug 10, 2026

The car started giving warnings on the dash "SHIFT TO PARK" even though the shifter is in park. When it happens you can not shut the car off fully causing the battery to drain, you also can not lock the vehicle. The car only has 19K miles on it and GM refuses to fix because the car is out of the standard warranty period by six months.

Incident date: Sep 1, 2026

The vehicle's "Engine Maintenance Required" dashboard message illuminated due to a total failure of the Engine Coolant Bypass Valve, throwing Diagnostic Trouble Code (DTC) P268115. A certified Toyota dealership diagnostic inspection confirmed that an internal seal leak allowed pressurized engine coolant to short out the valve's electrical circuit, rendering the component completely inoperable. Th... Read more

Incident date: Aug 22, 2026

I recently was driving and my headlights went out, then smoke appeared on the passenger side of my car and immediately caught fire and my car was completely burned down.

Fire

Incident date: Jul 1, 2026

I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out to see if jeep can help with this problem Thank you [XXX] [XXX] INFORMATION R... Read more

Incident date: Jul 14, 2026

The factory white paint on my 2016 Honda HR-V is severely peeling, and delaminating from the vehicle body panels. The paint failure has exposed bare metal beneath, resulting in rapid corrosion and rust formation. Large flakes of paint have detached while driving at highway speeds, creating a dangerous flying debris hazard for vehicles behind me and distracting other drivers.My local authorized Hon... Read more

Incident date: Aug 27, 2026

I recently pulled over to help a woman driving a 2026 GMC Terrain who had run out of gas in the middle of XXX in Virginia. Obviously, the first priority was to get the vehicle out of the travel lanes and onto the shoulder. I tried to figure out how to put the Terrain into neutral so we could move it, only to discover that **the vehicle cannot be shifted into neutral if it is not running.** Since ... Read more

Incident date: Sep 1, 2026

my shifter linkage bushing broke on my 2019 fusion when i went to put car in reverse leaving me stuck in the middle of a road. This is a known issue but the recall isn’t for later year fusions even though it has the same failure and defective bushing.

Incident date: Sep 1, 2026

Incident date: Aug 1, 2026

Rear passenger door fails to latch properly. The door falls open on left turn.Warnings are unclear or non-existant

Incident date: Aug 14, 2026

The vehicle is a Cadillac Lyriq. Following an over the air software update pushed by the manufacturer, the vehicle began displaying a high voltage system error message and lost the ability to DC fast charge. The high voltage components themselves are reported to be functional, the issue appears to be caused entirely by the software update rather than a hardware failure. The vehicle has been at an... Read more

Incident date: Sep 1, 2026

My Model Y has an intermittent HVAC issue that occurs only when there are more than 4 occupants in the vehicle. I first reported this while the car was still under warranty, at just over 46,000 miles. We had changed the filter as we thought it was resolved. The issue reappeared, and I scheduled a service call within 10 days. Because the fault is sporadic and couldn't be reproduced on demand, the... Read more

Incident date: Sep 1, 2026

My climate control system and airbags malfunction. This seems to be related to the UConnect system. My vehicle is available for inspection as needed. It has not been to a dealer for inspection yet, but an appointment is scheduled. The warning lamp that comes on as the climate control systems fails tells me the airbag system has failed.

Incident date: Sep 1, 2025

According to Toyota service department in Bozeman front pump or input bearing failed causing whine noise with transmission

Incident date: Jul 28, 2026

was driving down the highway in heavy traffic going 70 mph and Sunroof exploded. Glass rained down on me while driving. The glass was actually risen like it had exploded upward, which is why I do not think a rock or anything else hit my vehicle.

Incident date: Aug 31, 2026

When I was at the set of lights my vehicle put itself in park and refused to go back in drive. The dashboard started to flash "shift to park" cars were honking at us people we screaming because we weren't driving when the light turned green. But my car refused to go back into drive. I had to shut it off and turn it back on. I had all my kids (5) in the car. I brought it to the dealership and t... Read more

Incident date: Aug 18, 2026

"Steering Assist is Reduced, Drive With Care" showed up on the dashboard. The temperature gauge dropped to dead cold. Once the car was parked and cut off, the fan still kept running for 5 minutes. From my research it seems these are the signs of a thermostat being stuck open. It also seems this is a very common problem with this car, according to the internet. This vehicle has around 70K miles. Th... Read more

Incident date: Aug 30, 2026

On XXX, at approximately 5pm EST, my wife stopped our 2026 Chevrolet Equinox EV after backing out of the garage and put the vehicle in park. After exiting the driver's seat, she was outside the open driver's door, had both feet on the ground and cleared the door enough that she was preparing to close it, when the vehicle began moving with no one in the driver's seat. The vehicle traveled down our ... Read more

Crash 1 injured

Incident date: Oct 2, 2025

Engine failure Transmission failure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog