Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: May 31, 2026
The front subframe and transmission crossmember on my 2015 Ford Transit have experienced severe, premature structural corrosion, resulting in the metal rotting completely through. The subframe is structurally compromised, brittle, and actively cracking.Safety Risk and Imminent Hazard:The subframe is the load-bearing structural skeleton holding the vehicle's engine, steering assembly, transmission,... Read more
Crash
Incident date: Jan 1, 2026
I have had 2 different instances where my vehicle stops in the middle of a busy intersection or traffic and have no warning what so ever. Vehicle just shuts off and I am not able to turn back on to move out of the way. First time I got it repaired it was related to the fuel pump and now I am waiting to hear back from my mechanic to see what the issue is but so far it is an indication of the fuel p... Read more
MERCEDES-BENZ
E 350 4MATIC
(2024) - UNKNOWN OR OTHER
Jun 2, 2026
Incident date: Jun 1, 2026
Came out to parked car, rear window was shattered with no damage to the rear area of the car. it was spontaneous without any apparent contact
Incident date: Jun 1, 2026
Driving on freeway, at speed limit. All was clear. The sunroof spontaneously exploded. Nothing struck it, it just exploded on its own.
Incident date: Feb 2, 2026
I have been put off every month for over a year to have this fixed. It is a safety risk. Not only does the recall state the trim can come off and cause a crash, the rubber around both sides also keep coming loose and flapping on my windshield which causes interference with my view of the road. I am not sure why a safety recall was issued in 2024 but has still not been able to be resolved by 202... Read more
Incident date: Jan 2, 2023
Coolant empty, found overheating. Coolant refilled. No noticeable leaks. Mechanic found failure of thermostat. Replaced and car found to be overheating again. Coolant leaking into hood covering engine components.
Incident date: May 29, 2026
I pressed button to open back hatch. It started raising and then all of a sudden it closed down and almost knocked me out. My head is very sore where it hit me. I had not pressed button to close it. It just closed on it's own without warning. This happened once before right after I bought the car. I just thought it was a fluke, so i did not report it at that time. I have not taken it anywhere to ... Read more
Incident date: May 14, 2026
Was driving down the hwy with the sunroof open tucked inside the headliner when a loud sound startled me and when I shut the sunroof glass rained down All over me
Incident date: May 28, 2026
Vehicle was taken to dealership for turning off while driving. While at the dealership the truck developed a windshield leak. Land rover discovery has a known issue with the windshield leaking. Windshield was replaced in 2021; I was not the owner at that time. In December 2025 the dealer discovered the leak and did not repair it knowing that these vehicles are known for water leaking and causi... Read more
Incident date: Dec 1, 2025
The fuel gauge in my 2015 Taurus/Interceptor is showing inaccurate fuel levels; it will show there is less fuel in the tank than there actually is, causing me to think I am possibly going to run out of fuel. Example: I will fill the fuel tank when the gauge reads 3/4, which should be around 5 gallons of fuel used. The amount of fuel being put in the tank is significantly less than what the fuel ga... Read more
Incident date: Sep 17, 2025
The Navigation screen bounces back and forth. It's been reset twice and it just goes back to bouncing around. This is a real issue that needs to be recalled and fixed immediately.
Incident date: Jan 2, 2023
The vehicle's infotainment system, specifically when utilizing Android Auto, is subject to recurrent, unprompted UI freezes and interface crashes while the vehicle is in motion. These malfunctions are induced by a persistent server-side enterprise management policy ('DISABLED_BY_ADMIN_POLICY') applied to the connected mobile device. The resulting software-induced failures cause the vehicle's displ... Read more
Incident date: Apr 14, 2025
The clear coat has completely failed on mainly the hood and roof of the entire vehicle. Each of the sides have lost a good amount of shine too but there hood and roof are a compete different color compared to the rest of the Tahoe. The paint is the pewter/grey so it is extremely noticeable and very much an eyesore.
Incident date: May 31, 2026
The A pillar piece has been on recall since 2024. I have been trying to get this fixed for almost 2 years and Stevens Ford in Milford has been telling me the pieces are on back order since then. The piece became loose recently when driving on highway and I called them (Ford dealer) to notify them. They said they were still waiting on parts and were not going to have them until August. I called For... Read more
JEEP
GRAND CHEROKEE L
(2022) - UNKNOWN OR OTHER
Jun 1, 2026
Incident date: May 20, 2026
Sunroof exploded outwards. On a sunny afternoon while driving on highway. No other vehicles around.
Incident date: Sep 9, 2025
There is a cover over the bar that divides the sunroof that has come off. This is only held on with two-sided tape. It will not stay in place. After investigating this on-line, it is recommended not to move the shade without this cover in place - the bar (without the cover) could damage the fabric on the shade. This bar fell while my children were sitting the in back seat, while they were not ... Read more
Incident date: May 24, 2026
In 2024 I started having problems with my battery replaced it 3 times last time with a Mazda battery per Mazda advice. The car started to jerk while driving took it back to Mazda said it could be fuel injectors. They cleaned them and problem persists. Took it back they cleaned purve valve and then I broke down while leaving on [XXX] . Called service dept called police since it was in the middle ... Read more
GMC
SIERRA 2500
(2021) - UNKNOWN OR OTHER
Jun 1, 2026
Incident date: Apr 12, 2026
The satellite radio reception in my brand new Kia Telluride X Pro is terrible. It is constantly cutting out. This creates a significant distraction for the driver. Satellite radio reception problems are a well-documented and widely reported issue with the 2027 Kia Telluride. ## The Root Cause: Antenna Design The core issue appears to be a fundamental design change in the 2027 Telluride. Unlike... Read more
Incident date: Feb 17, 2026
2019 Silverado experienced sudden engine failure while driving, creating a safety hazard. Had taken vehicle to Serpentine in Tallmadge Ohio for brake repair as well as a ticking sound a couple of times within the past 2 years. Each time the complaint regarding the noise it made was not addressed or documented as they said it was the brakes. While driving the truck, it started clanking and banging,... Read more
Incident date: May 26, 2026
Recall R25C8 has restricted my vehicle from Level 3 charging since October 2025. The manufacturer has left me with a vehicle that cannot perform basic long-distance transit for over half a year. This is our only vehicle and makes long distance traveling to visit family impossible without renting a car.
Incident date: Oct 24, 2025
On 05/30/2026 at approximately 15H24, my Tesla Cybertruck was parked and stopped at approx. [XXX] of Target). No one was seated in the driver seat. A passenger entered the vehicle and sat in the front passenger seat to play music. Shortly after the passenger sat down, the vehicle suddenly and unexpectedly moved forward on its own and rear-ended the vehicle parked directly in front of it and caus... Read more
Crash
Incident date: May 20, 2026
My windshield wipers aren’t working properly and it causes me to not be able to see while driving which cause me to hit a curb and damage my front fender and my trunk makes a nose when I drive like it wants to pop open my car flashes warnings and then no sign of issues
Incident date: May 11, 2026
Honda put the CR-V lidar censor behind the logo emblem on the front grill. The logo is easy to remove, and the censors are being stolen at alarming rates. They're utterly unprotected, and cost over $2000 to fix/replace. It is a huge design flaw and it's unfair that they've saddled car owners with no ability to prevent theft, and huge replacement fees if a theft occurs. I just had the logo emblem s... Read more
Incident date: May 4, 2026
All symptoms of a 2nd iccu failure. Pop noise heard. Warning lights came on 12v drained, vehicle towed to nearest dealer.
CHEVROLET
SILVERADO 1500
(2020) - UNKNOWN OR OTHER
Jun 1, 2026
Incident date: Jun 19, 2023
2021 Ram 1500, rear window leaked after it rained. (Common problem with these trucks, even a class action law suit because of this issue). Leak was bad enough to cause severe electrical damage, truck will not start. There is an extended warranty related to this issue BUT according to Ram my truck does not qualify…..
Incident date: Mar 30, 2026
The vehicle was found to have severe, pre-existing structural and frame damage that compromises its overall crashworthiness and structural integrity. This includes improper prior repairs that mask structural deficiencies. The vehicle is currently available for inspection upon request. Operating a vehicle with unaddressed structural frame damage and substandard prior repairs poses an immediate safe... Read more
Incident date: May 29, 2026
The air conditioning has failed, even after spending $8k to replace everything it still blows hot air intermittently. Also, there is a gearbox fault detection warning that has presented itself which i believe affects the cars ability to hold still at a stop. Nothing but problems with this car, and auto nation Ft. Lauderdale jaguar has no clue how to fix any of it although i have spent so much mon... Read more
Incident date: Mar 15, 2026
Our '22 Audi Q5 experienced a spontaneous sunroof implosion while driving on the highway. Temperature would not have been a considering factor here, nor did anything hit the sunroof but it exploded and showered the occupants with glass - both pebble-sized pieces and small shards. The curtain was open at the time and glass went everywhere. Thankfully, the driver had the good sense to pull over i... Read more
GMC
SIERRA 1500
(2026) - UNKNOWN OR OTHER
Jun 1, 2026
Incident date: May 22, 2026
Vehicle is having erratic downshifting at highway speeds causing it to drop gears and brake harshly then violently accelerate. The transmission was already replaced by the dealer in 2025. Dealer is reporting they cannot get the vehicle to duplicate the issue but this has posed a great safety risk of injury for my family.
Incident date: Jun 2, 2025
Car has over 290,000 miles, sole owner of car. Just learned the odometer will freeze at 299,999 miles based on issue known by Toyota for a few models. Odometer freeze was not disclosed even though Toyota has selectively repaired some cars odometers at no charge to customers or split costs with customers. Odometer freeze makes safe maintenance of car more difficult. Toyota apparently added a 9 year... Read more
TOYOTA
COROLLA MATRIX
(2004) - UNKNOWN OR OTHER
Jun 1, 2026
Incident date: May 26, 2026
Vehicle: 2016 Subaru Outback Recall Number: WUJ95 – Front Exhaust Pipe Bellows Crack I incurred repair expenses to address a condition that was later covered by Subaru Recall WUJ95. At the time of the repair, I was unaware that the vehicle was subject to this recall because I never received any recall notification from Subaru. The affected component was the front exhaust pipe bellows assembly ... Read more
Incident date: Sep 3, 2022
Both battery continue to drain. The dealer has replace the batteries five times. My car has been at the dealer repeatedly. Most recent incident the vehicle has been with the dealer since April 10, 2026. As of today June 1, 2026 it still remains at the dealer. They have not been able to tell the cause of the drain. It also my understanding there us another grand wagoneer at the dealer with the same... Read more
Incident date: Apr 15, 2026
Rear convertible top window is separating from the convertible top from regular use and could detach and create a safety problem. This is a well known problem on these cars and Buick did not issue a recall and would not fix it. There was nothing in the owners manual about any preventative actions required.
JEEP
GRAND WAGONEER
(2024) - UNKNOWN OR OTHER
Jun 1, 2026
Incident date: May 1, 2025
The gear shifter was stuck in the folded down position. Pushing the button to raise it back up did nothing.
Incident date: Apr 1, 2026
The auto idle stop on this specific vehicle has left me stopped in traffic numerous times. If left on, it frequently will cause the car to turn off when attempting to start from a stop at a intersection, causing a back up or near collision in some instances. It takes 5 - 10 seconds minimum to recognize what has happened, shift to park (if the vehicles allows, which sometimes does not), and resta... Read more
Incident date: May 26, 2026
Good morning, Out of nowhere my dashboard lit up after 5+ years of having no issues with the vehicle. I believe there are a total of 5 safety features that are linked to the ADAS camera in this MDX but i am not 100%, it may be 4 safety features. I am not here to whine about a repair on a 6 year old vehicle but this particular issue has become extremely common with this vehicle. I believe (along ... Read more
Incident date: Apr 23, 2026
When driving with or without the cruise the word BRAKE appears and the van taps it breaks automatically even when there is no reason to do so. There is no vehicle in front or anything on the road to be detected. It occasionally happens when there is a vehicle in the oncoming lane, but happens more often when there are no other vehicles close enough to be detected or cause me to need to slow down. ... Read more
Incident date: Jun 1, 2026
On XXX at approximately 12:30–1:00 PM, I was backing my Tesla Model Y out of my garage. While reversing, I felt unusual vibrations coming from the vehicle. After backing out, I shifted the car into Drive and attempted to make a left turn. At that point, the vehicle would not turn, and it began producing significant noise and vibration. I exited the vehicle to inspect it for any obvious issues, ... Read more
GMC
SIERRA 1500
(2021) - UNKNOWN OR OTHER
Jun 1, 2026
Incident date: Mar 29, 2026
Early this year I traveled to Mobile AL. While I was driving my car made this sound and it lost acceleration but no warning light appeared on my dashboard. My car eventually lost power and I had to get a tow. I went to a repair shop and they explained to me that it was the turbo that’s why I lost acceleration they said a lot of equinox with turbos are having this problem but it only goes out ar... Read more
Incident date: Feb 19, 2026
Loose weatherstripping two yrs and a half into ownership. Risk of water damage that can rust and damage electrical. Many complaints online about the roof rails needing to be replaced. Honda hasn’t issue a recall even though is a well known faulty design.
Incident date: Apr 11, 2026
Recall has not been remedied, and it has been over six months.I was told it would be remedied by june or ford would be held accountable for compensating for repairs on the.Recall. #25SA9/25v695 The recall addresses the camera for backing up witch is still not functioning in a safety risk.
TOYOTA
HIGHLANDER
(2019) - UNKNOWN OR OTHER
May 31, 2026
Incident date: May 25, 2026
My vehicle will not start so I jumped my battery when my car cut on I had a bunch of lights flashing my engine light my power steering light the miles per hour on my dash was flashing will not let me put my car into drive or reverse and when I did get it into drive my steering wheel was completely locked. After a few minutes. The vehicle will cut off again. All of this happened out of nowhere.I I ... Read more
JEEP
GRAND CHEROKEE
(2022) - UNKNOWN OR OTHER
May 31, 2026
Incident date: May 31, 2026
Backup camera doesn’t work.
Incident date: Mar 29, 2026
brake lights completely out and almost caused a major accident
HYUNDAI
TUCSON PLUG-IN HYBRID
(2023) - UNKNOWN OR OTHER
May 31, 2026
Incident date: May 29, 2026
Driver door lock function not working properly. Door will not unlock using the push button or key fob function. Sometimes I have to open driver door through the back passenger door or getting in through the passenger door. While inside, driver door will not unlock and have to unlock door by rolling window down and opening from outside. Sometimes the door stays locked, door latch stays locked and c... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) - UNKNOWN OR OTHER
May 31, 2026
Incident date: Dec 1, 2021
The pearl white paint on the 2014 Kia Sorento has delaminated and is coming off in large sections all over the car.
Incident date: May 19, 2026
The HV battery cooling fan on the 2009 Toyota Camry Hybrid has no protective filter and no cleaning or inspection interval in Toyota’s published Scheduled Maintenance Guide. Toyota acknowledged this exact problem in TSB T-SB-0087-13 (July 2013) for 2012–2016 Camry HV vehicles, stating the cooling fan ‘may exhibit an excessive buildup of dust, lint, or other debris that can reduce the efficie... Read more
Incident date: May 28, 2026
Vehicle brought in for Recall 20UF (fuel tank suction pump fire risk) on 04/15/2026. Upon pickup after approximately one week of dealer service, a strong chemical odor was present in the cabin that did not exist prior to service. Odor persists despite cabin air filter replacement with activated charcoal filter, professional carpet shampooing, and extended airing out over several weeks. Dealer dism... Read more
TOYOTA
HIGHLANDER
(2021) - UNKNOWN OR OTHER
May 31, 2026
Incident date: Apr 1, 2021
Got vechile 3 months ago. On going issues with coolant,overheating, pull over light coming on. Vechile has been in the shop 4 times for the same reason. Thermostat changed twice. Mechanic said common problem with fors escape.
VOLKSWAGEN
GOLF
(2018) - UNKNOWN OR OTHER
May 31, 2026
Incident date: Apr 15, 2026
The paint is peeling on the pearl white color. This is a known issue and it is large sections that could cause a hazard while driving