Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Oct 1, 2025
Radio/Infotainment system popped up a over-the-air In-Vehicle Messaging (IVM) alert for SiriusXM advertisement. This in-motion ad force them to take their eyes off the road just to hit "Dismiss" resulting in missing a critical navigation turn in an unfamiliar location. This seems to happen every few months. The vendor does not offer a way to make these driver interruptions stop. I later called th... Read more
Incident date: Jun 1, 2026
Since i've had my truck the passenger seat vibrates excessively while driving; the oil alert comes on even when there is oil, current oil change; seems to not have power, shifts hard. What's interesting is that these items come up when I searched on recalls. this truck is not driven hard... mehanic cant figure out what is causing the oil alert, the passenger seat shaking excessively.. and there... Read more
Incident date: May 21, 2026
The moonroof exploded, shattered glass, shards, and glass dust fell all over me (head, face, arms, chest, back, legs) and throughout my car. There was no road debris, nor did anything hit my vehicle to cause the moonroof to shatter. Temperature outside was mid 70’s, I was driving in a predominately shaded area when the incident happened around 7:50am.
Incident date: Jun 6, 2026
The gear shift sometimes does read that it’s in park
Incident date: Jun 6, 2026
This vehicle has chronic clicking when turning , when taken to a mechnanic i was informed the CV Axles both were torn and that it was a common issue for the 22 ford mavericks and they issue replacements for free. However when it comes to this they don’t cover it. The issue is still present and left untreated could be a dangerous issue.
Incident date: Oct 8, 2025
Moonroof spontaneously exploded while driving; shards of glass fell all over me (head, face, arms, back, legs), and throughout the vehicle. Nothing hit my vehicle, no road debris.
Incident date: Apr 27, 2026
While driving my 2019 Honda Accord Hybrid at highway speed, the engine suddenly suffered catastrophic failure. The engine block ruptured, leaving a large visible hole with internal engine components exposed. Oil was expelled into the engine bay and ignited/burned briefly. This occurred without prior warning at highway speed and created a sudden loss-of-propulsion hazard. The vehicle has approxima... Read more
Fire
Incident date: Mar 17, 2026
My car has following issues recently. 1. Tire pressure monitoring system failed for all four tires. 2. Electrical door lock systems failed. All these symptoms match the BCM recall for the model and year of my car. But my VIN is not included with the recall. I believe Ford did not include all impacted car in this recall.
Incident date: Apr 1, 2024
While driving today I came to a stop sign, stopped. Proceeded to go and the Forward collision camera and surround camera kicked on and played a tone with nothing in front of me. Then as I proceeded to get up to speed the cameras and surround would not shut off. Or allow me to exit the screen. The camera finally shut off after about 10-15 minutes of driving at highway speeds. This is not the first ... Read more
Incident date: May 1, 2026
Jan 2026 I was driving into my workplace that is an inclined driveway. Released pressure from gas pedal and telluride began accelerating despite release of gas pedal. I ended up going through the building and lots of damage to both vehicle and building. After it was repaired there were two more instances this happened once while in a parking lot and at a slow speed. Vehicle has been at dealership ... Read more
Crash
Incident date: May 15, 2026
I had a engine replaced 1600 miles ago delarsship advised it was ok to drive gave me a vechicle back with abs light tracation control light on along with a exuast leak
Incident date: Jan 9, 2026
Complete clutch failure at 39,000 miles. Unable to shift or safely restart vehicle once stopped. Clutch Hydraulic line came completely apart. Ford part number MB3Z-7A512-A. Failure verified by independent SAE certified mechanic. Note: Clutch and Brakes feed from the same reservoir, so loss of clutch hydraulic fluid also impacts entire braking system.
VOLKSWAGEN
TIGUAN
(2022) - UNKNOWN OR OTHER
Jun 5, 2026
Incident date: Feb 3, 2026
Unknown... Car Took off on its own Finally stop Turn car off Would not restart Try again it started Then it not want to move Trying to get it again Damn it car
Crash
Incident date: Jan 22, 2026
Navigation screen flickers and goes black and then reboots and comes back on while driving. Extremely distracting and dangerous. Dealer kept car for ten days and replaced the screen but problem persists. Happens almost every time I drive. Might be triggered by uneven road surface but difficult to tell. Much online chatter about the issue. Dealer acted like they’d never heard of it before.
FORD
BRONCO SPORT
(2021) - UNKNOWN OR OTHER
Jun 5, 2026
Incident date: Jun 5, 2026
Rear tailgate opening and closing repeatedly on its own. Background: Arrived home from work yesterday evening, Jun 4, 2026. Parked my truck in the driveway. It was a hot sunny day. Turned the vehicle off, exited the vehicle, and locked the doors. Upon walking around behind my vehicle, the tailgate was opening and closing repeatedly. I attempted to manually close it to see if it would stop, I... Read more
Incident date: Jun 5, 2026
I am writing to report a severe, escalating safety defect regarding the "ghost touching" / phantom input malfunction of the infotainment head unit on my Subaru Outback. This electronic defect has escalated from a minor distraction into a severe hazard that directly compromises the operational safety features of the vehicle, putting myself and my children at imminent risk of a crash. When this prob... Read more
CHEVROLET
SILVERADO 1500
(2024) - UNKNOWN OR OTHER
Jun 5, 2026
Incident date: Jun 1, 2026
I contacted chapman ford in phila to have the recall corrected and it has been almost 2 yrs and no parts or follow up. They told me for months that the parts were backordered. My trim is loose and the rubber around my windshield almost gone. I also contacted ford main and was told an advisor would follow up and they did not.
Incident date: Jun 4, 2026
I am a full-time power wheelchair user with Multiple Sclerosis and rely on this 2024 Chrysler Pacifica wheelchair-accessible van as my primary means of transportation. Since purchase, the vehicle has repeatedly experienced dangerous loss-of-power events while being driven. Immediately before the failure occurs, warning beeps sound and multiple warning lights illuminate, including Check Engine, ET... Read more
Incident date: Mar 1, 2026
The auto idle stop (AIS) system is not working. When it stops the car at a red light, it fails to restart the car. I have to shift back into park and restart the car. That is a potentially dangerous situation.
Incident date: May 1, 2026
Oil Change and Check Engine Light continuously appear. Have gotten oil changes during the prescribed timings and still after being within the timeframe of the oil change the sensor appears. The car has stalled while driving due to this and have on multiple occasions have had to buy oil to add to the vehicle even after getting a oil change at a dealership.
Incident date: Nov 8, 2025
Shortly after a recall repair was completed, I experienced a sudden loss of motive power while driving approximately 45 mph on a public roadway. At the time of the incident, the vehicle had approximately half a tank of gasoline remaining. I observed the high-voltage battery gauge reach approximately 1% state of charge. Immediately after the battery gauge reached that level, the vehicle suddenly lo... Read more
Incident date: Jun 4, 2026
This vehicle stalls while on the road and it also stops driving, and the vehicle remains stationary. It's random and I never know when it will happen. There was a recall issued for this very problem in 2019. When I type in Mt Vin # it says no recalls on this vehicle. I feel this vehicle meets the same safety issues as the recall. I've contacted Chrysler with no progress.
Incident date: Jun 3, 2026
When turning off the vehicle the key gets stuck in the ignition. I have to keep turning the vehicle several times and keep moving the shifter to get it to release at least 4 to six times before the key comes out. This happens daily. It started in May and continues to be a daily happening.
Incident date: Jun 5, 2026
My vehicle is a 2022 Dodge Durango, and suddenly, about a month ago, the driverside day-time running light stopped working. This seemed strange because it's an LED light and they generally last the majority of the vehicle's life, but certainly longer than four years. Then I started to notice other Durangos locally with the same problem, all with the driver's side daytime running light only. I've c... Read more
Incident date: Apr 1, 2026
When first purchased the vehicle I would fuel up car with gas and was given 520 miles. Now it only allows me to have 425 Miles of gas. I can drive slow at 30 mph and it will literally take 10 miles while only driving 1 mile distance. I can’t accelerate without it draining the gas. Also Ac is malfunctioning. Blows hot air on passenger side. Every now and then driving assist , the parking assist ... Read more
EVENFLO
REVOLVE360 EXTEND
(9999) - UNKNOWN OR OTHER
Jun 5, 2026
Incident date: May 6, 2026
My name is Ms. [XXX] I filing a complaint against Honolulu Ford (Dealer) and Ford Motor Company for not informing me of a major recall and failure to set an appointment to repair the major recall, so I wrote a letter of complaint to Ford Motor Company XXX and a follow up XXX, XXX and XXX. As a loyal Ford customer since 1998, I respectfully request an update regarding Case #XXX and the status of m... Read more
Incident date: Dec 5, 2024
My car had around 52,930 miles on it when the transmission suddenly went out and left me stranded in [XXX]. I always took my car to the North Hollywood Toyota dealership regularly, twice a year since I bought the car for regular service maintenance. When I was quoted nearly $7,000 to replace the transmission, I sold the car. Why would a 2018 Japanese car with such low mileage and in great conditi... Read more
MERCEDES-BENZ
EQE 350 4MATIC
(2023) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: Sep 1, 2024
Not sure if this is a safety issue at this point but there is a rattling noise around the steering column when you drive over any bumps and hoping this will not lead to any safety issues.
Incident date: Jun 4, 2026
My 2023 Dodge Charger SXT with approximately 26,000 miles has experienced multiple incidents where, while turning into traffic or accelerating from a stop, the vehicle loses the ability to continue driving and displays a message instructing me to shift into Park and then Drive. The electronic shifter becomes unresponsive, steering is affected, and I am left stranded in active traffic until I can r... Read more
Incident date: May 30, 2026
My passenger interior door panel structure on my 2020 Dodge Charger Scat Pack is expanding and separating. The warping plastic lip is shifting into the window channel and could impede the proper deployment path of the side-impact curtain or door airbags. This is a known issue with these vehicles and something needs to be done
TOYOTA
HIGHLANDER
(2020) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: Jun 4, 2026
I have brought in my jeep to the dealership for Issues while driving on the freeway going around 70 75 mph the dealership did some maintenance repairs on Tuesday, June 2 of 2026 since then I have noticed when I’m driving around 70 mph the vehicle vehicle hesitate like it and shifting and loses acceleration feels like I’m driving on ice and vehicle isn’t controllable feels like it’s hesitat... Read more
Incident date: May 29, 2026
Started making a clicking noise after crossing a railroad track and then all of a sudden jerked and stopped going forward. I’ve only had the car for a year and never been in an accident.
Incident date: Jun 4, 2026
The vehicle’s auto stop-start randomly does not start the engine when releasing the brake. The vehicle is temporarily disabled on the roadway and it puts itself into Park. The vehicle requires intervention to restart the engine and the delay takes several seconds and poses a safety risk by blocking the roadway.
NISSAN
PATHFINDER
(2015) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: May 30, 2026
All wheel drive coupler is failing a third time. There is no safety warning. Difficulty accelerating especially when turning.
Incident date: May 30, 2026
Coolant intrusion into the engine, coolant flowing into the cylinders. Resulting in major dangerous stuttering, jerking, and dangerous loss of power in middle of freeway with fast moving traffic around vehicle. Ford KNOWN ISSUE!
Incident date: Sep 30, 2023
2026 Chevrolet Silverado 1500 Crew Cab RST with the RST select package. The "Chrome-Like" trim inside and outside reflective the sunlight badly and depending on travel direction and Sun position, horrible reflection appears and momentary blinds you. It is very comparable to having the sunlight reflect off a mirror and into the driver's face. There are two different areas of "chrome-like" trim i... Read more
Incident date: Jun 4, 2026
I own a 2018 Jeep Wrangler that my 19 year old son drives for college. While driving, the vehicle jerked and became sluggish. There were no warning lights illuminated. I became aware that the front brake rotors had overheated again. I had the front right brake caliber and brake line changed back in 2024 and the issue has recurred this year. I had a local mechanic change the front brake pads and ro... Read more
Incident date: May 21, 2026
I was told there was a known issue with the electrical system with the front bumper harness and wiring harness need to be replaced due to water damage & Vehicle's horn keeps on going out and has to be replace
Incident date: May 24, 2026
I am writing to formally request reconsideration of Hyundai’s denial of assistance for the transmission failure in my 2021 Hyundai Palisade. I purchased this vehicle with the expectation that Hyundai vehicles are built to provide dependable transportation and that major components such as the transmission would last well beyond the current mileage and age of the vehicle. Unfortunately, I have e... Read more
Incident date: May 9, 2026
A dangerous recall was announced almost a year ago and there is still no remedy for it. I've pasted the details below. Jul 16,2025 Manufacturer Recall Number25S76 NHTSA Recall Number25V467 Recall StatusRecall Incomplete, remedy not yet available Summary ON YOUR VEHICLE THERE IS A POSSIBILITY THAT A FUEL INJECTOR MAY CRACK, WHICH MAY RESULT IN FUEL ACCUMULATING ON THE TOP OF THE ENGINE. Safety Ri... Read more
JEEP
GRAND CHEROKEE
(2025) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: Jun 3, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: I only have 34,200 miles on my 2022 Buick Encore GX and when I put my car in park, I get a warning message on the dashboard telling me "Shift to Park" but I am already in park and my car won't shut off. Why at 34,000 miles? 2. How was your safety or the safety of others put at risk? Ans... Read more
Incident date: Jun 4, 2026
My 2017 Honda Pilot Touring has experienced ongoing electrical and battery-related issues for several years and has been in and out of authorized Honda dealerships numerous times. The vehicle has been serviced repeatedly at both Fowler Honda in [XXX], and Pensacola Honda in [XXX]. Due to the inability to diagnose the problem, the issue was escalated by Pensacola Honda to American Honda’s technic... Read more
Incident date: Jun 4, 2026
Transmission, and I did requested an inspection and they are trying to charge me $10,000 USD to fix it. A failed transmission in a car can put you and other people at risk because it affects your ability to control the vehicle's speed and movement. I took my car to one of my trusted mechanic and he confirmed that transmission was on failure because the humming noise of it and because transmissio... Read more
Incident date: Apr 3, 2026
While stopped at a traffic light, the engine shut off without warning and would not restart after releasing the brake. Vehicle required shifting back into Park to restart. Documented in dealer repair order #XXX dated XXX. Vehicle also experienced random infotainment shutoff and inoperable wipers with no driver input across multiple repair visits. These recurring electrical failures pose a safety r... Read more
FORD
EXPEDITION
(2022) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: May 14, 2025
The electric seems to be faulty- so far the vehicle stops& fails to restart- the dealership changed the battery once but it continues to happen.
Incident date: May 15, 2026
When car is shifted to park it doesn't let the car turn off. There is a message to shift the car to park when it is in park
Incident date: May 5, 2026
My issue is with Sirius XM advertisements popping up on the screen while I'm driving, it is very distracting and seems unsafe especially when I'm using navigation apps on my screen trying to navigate the city. The message on the screen does have a phone number that says "Limited-time SiriusXM offer available through 6/30. Call 866-635-2495 for info/vehicle msg opt-out" but when I called the number... Read more
Incident date: Jun 4, 2026
The cam carriers for my vehicle are leaking oil. This is an incredible common, seemingly almost guaranteed, issue with these vehicles from Subaru at the 75-90k mile mark. The carrier are dripping oil, so worse than seeping, but not pouring. This runs the risk of the engine bleeding oil fast and running dry without checking oil levels every week or so and carrying extra emergency oil. This is a hug... Read more
LINCOLN
MKZ HYBRID
(2012) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: May 30, 2026
Beginning on 04/17/2026, my vehicle began displaying multiple safety-related dashboard warnings simultaneously, accompanied by audible alerts. The warnings included the Forward Collision Safety System, Blind-Spot Monitoring, Electronic Parking Brake (EPB), Stability and Traction Control, Lane Keep Assist, and AUTO HOLD — all activating at the same time. These warnings reappeared on several occas... Read more
KIA
SORENTO PHEV
(2022) - UNKNOWN OR OTHER
Jun 4, 2026
Incident date: May 30, 2026
The ABS module is not working. Part # 68052421AF is part of a recall # C4B but not for my truck. The VIN states it's been reprogrammed. What can I do?