Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Jun 12, 2026
I feel Tesla has introduced two safety issues with a recent version of software relating to the "Full Self Driving (Supervised)" feature. Issue #1. When disengaging the Full Self Driving ("FSD") software, Tesla positions a dialog box over the main center display screen. The box takes up a fairly large portion of space. The purpose of the box is to provide feedback on the reason for disengaging FS... Read more
Incident date: May 8, 2026
Backup camera failed to turn on.
Incident date: Jun 12, 2026
I took my vehicle to a land rover dealership based upon 2 service bulletins issued by the manufacturer N768, sfcc_apr2022_17 and NHTSA item number 10211119. The Land Rover dealership refused to service the vehicle for those bulletins. I have a heart condition with 20% ejection factor. Since the telematics do not work in the event of a medical emergency my vehicle cannot be located for first respon... Read more
Incident date: Jun 12, 2026
This car has turned off on me randomly 3 times. I have taken it twice now to the dealership and each time they have found “nothing wrong with the car”. All of the recalls and maintenance on the car have continuously been done. The most recent recall was already done on it 2 days ago. The information on here that it hasn’t been done is false. The first time the car turned off was at a red lig... Read more
Incident date: Jun 6, 2026
Was traveling to head towards the beach and all of a sudden the whole dash starts glitching then goes out for about 10-25 seconds then cuts back on like the car is powering back on. I thought maybe it had something to do with my daughter touching the radio. Well I continue to travel get down the road about another 45mins and it does it again. So I decide to turn the radio off, turn off the A/C, ca... Read more
Incident date: Jun 5, 2026
I own a 2018 BMW K1600B motorcycle. At highway speeds above approximately 65 mph, the rear of the motorcycle feels unstable and moves side to side, creating an unsafe riding condition. The motorcycle does not feel planted on the road and requires constant rider correction to maintain a straight path. I have verified tire pressures are correct and have tested different suspension settings, rider an... Read more
Incident date: Jun 25, 2025
For months in 2025 the car fan would continue to run for several minutes after the engine was turned off. I took the car in a two times to diagnose and couldn’t replicate . I sent video of the fan running even after short trips and in cold weather. Finally after catastrophic cooling system failure was the faulty fan module diagnosed. It was a safety issue because cooling failure causes car to ... Read more
Incident date: Jun 12, 2026
Vehicle: 2022 Kia Forte LXS I am filing this complaint regarding a complete air conditioning system failure on my 2022 Kia Forte LXS, which is fully covered under Kia's 5-year/60,000-mile bumper-to-bumper warranty. The vehicle has been driven under 60,000 miles and has no accident history. The AC system failed completely. I brought the vehicle to an authorized Kia dealership for diagnosis and re... Read more
Incident date: May 25, 2026
The rear AC evaporator located behind the paneling in the rear of the vehicle was leaking AC freon r-1234yf. This was diagnosed after a weeks long troubleshooting by my mechanic trying to find the leak in the rear AC lines causing the vehicle to fail the vacuum test. After he showed me the part and where the cracks were, he suggested I report this as a safety issue since the coolant was leaking in... Read more
Incident date: Jun 9, 2026
I recently got my transmission replaced for my 2006 Ford Freestyle in December 2025. Yet, I am having transmission issues on my car now. Bates Ford was the dealership who replaced my transmission, but I feel as if where they got my replaced transmission from was not honest about the product it sold to me. Please help!
Incident date: Jan 1, 2025
As I was driving in to my driveway slowly, and applying the brake my 2023 Ford F-150 accerated and lunged forward.
Crash
Incident date: May 18, 2026
Spitzer Ford in [XXX] sold me a new 2025 Ford Mustang Mach E with an open recall. I purchased the vehicle on xxx and this recall had been open and active since 1/26/26. 2 days after buying the vehicle xxx the dealership started calling me about an open recall that needed fixed. I was told by the dealership that they could not list the car as sold with Ford until the recall had been adjusted and th... Read more
Incident date: May 18, 2026
Description On your vehicle, it may be possible to experience a noisy, partially inoperable, or completely inoperable heating ventilating and air conditioning HVAC blower Motor. Safety Risk An inoperable or partially inoperable HVAC blower Motor may affect windshield defrost and defogging capability, which can decrease visibility under certain driving conditions, increasing the risk of a crash.... Read more
Incident date: Oct 27, 2025
The panoramic sunroof has a shade, which is not closing. This causes a lot of sunlight to enter the vehicle which might be harmful to your skin and causes headaches. The repair is very expensive and there is no other way around it. I seen many owners raising concerns about the same issue happening to them, on youtube, reddit, google and other websites. This is an issue on the same model from a... Read more
Incident date: Jun 10, 2026
2026 Bronco SportDescription Your vehicle may display a blank instrument panel cluster ipc screen upon startup. This may occur when the vehicle is restarted within a specific time interval after turning the vehicle off. Safety Risk A blank ipc screen will prevent the driver from seeing critical vehicle information such as the speedometer, warning lights, and warning messages. The inability to s... Read more
Incident date: May 17, 2026
I was driving my Tesla Cybertruck on the highway when I experienced unexpected steering movements from side to side. I attempted to maintain control of the vehicle and slow down. The vehicle ultimately left its intended path and collided with the median. I do not know the cause of the incident. At the time of the accident, I believe a Tesla driver-assistance feature may have been engaged, but I a... Read more
Crash
2 injured
Incident date: May 19, 2026
Vehicle: 2024 Toyota Tundra Double Cab | VIN: [XXX] | Mileage: ~19,200 No crash or injury has occurred. This report concerns an unresolved safety defect. My Tundra intermittently fails to accelerate when the gas pedal is pressed from a slow roll (3-18 mph). The engine revs but the vehicle does not move for 1-2+ seconds before the driveline abruptly engages. This occurs at intersections and during... Read more
Incident date: Jun 11, 2024
Back up camera cuts off at random times when backing or is not available at all. There is a recall our 2015 Tranist Connect for this issues but no recall issued on the 2014 model year. We basically cannot safely back up in this van.
Incident date: Jun 2, 2026
The Around View Monitor (AVM) system failed. The rear backup camera image no longer functions properly due to a failed AVM control unit. The vehicle is a 2023 Nissan Pathfinder Platinum equipped with Nissan’s camera-based surround view and backup camera system. The vehicle has been diagnosed by an authorized Nissan dealership, and the failed component remains installed in the vehicle and is avai... Read more
JEEP
GRAND CHEROKEE L
(2023) - UNKNOWN OR OTHER
Jun 12, 2026
Incident date: Jun 12, 2026
2025 Honda Odyssey has completely shut down at a traffic light and stop signs. This has now happened multiple times. When waiting at a red light the car fails to restart the car when I take my foot off the brake and I get a message “to continue to drive depress brake pedal and push switch” . The red battery light comes on and the car puts it self in park. The car fails to turn on or turn all t... Read more
TOYOTA
HIGHLANDER
(2019) - UNKNOWN OR OTHER
Jun 12, 2026
Incident date: Jun 4, 2026
Odometer rollback and was not aware until yesterday.
Incident date: Jun 11, 2026
Vehicle Year/Make/Model: 2023 Chrysler Pacifica Plug-In HybridVIN Number: [XXX] Current Mileage: 51,607 miles Incident Summary: While attempting to bring the vehicle to a complete stop in front of a Subway restaurant in Old Town, the vehicle failed to decelerate upon braking. Instead, it lunged forward unexpectedly without driver input and collided with the building structure. The check engine... Read more
Crash
VOLKSWAGEN
TIGUAN
(2019) - UNKNOWN OR OTHER
Jun 12, 2026
Incident date: May 4, 2026
I'm writing to report a serious safety issue with my 2020 Range Rover Velar's power tailgate. While I was inside the cargo area, the tailgate began closing on its own/unexpectedly. On a separate occasion, it closed on my [XXX] son while he was in the cargo area-I had to push him out of the way to prevent him from being crushed. Shortly after these incidents, the tailgate/latch actuator stopped fun... Read more
Incident date: Nov 25, 2025
The Hydraulic Clutch Actuator has caused functional driving issues and caused my vehicle to go into limp mode. I was never informed of the recall issue prior to purchase, and the recall was marked as complete, when it was not. The fix for KIA NIRO Recall SC276 was incomplete in January 2024, and I purchased my vehicle in April 2024. My issues started in November 2025, and the incomplete recall i... Read more
Incident date: Dec 31, 1969
The turn signal stalk on my 2023 Ford F-150 Lightning intermittently requires excessive force to manually cancel after turns and lane changes. The stalk self-cancels normally roughly 50% of the time, but when the steering wheel does not rotate far enough to trigger automatic cancellation the driver must manually return the stalk to center. The condition is most reliably reproduced when the cabin h... Read more
Incident date: Nov 1, 2024
The air conditioning drain tube clogged and leaked into the air bag control module and caused an entire electrical failure in my car with air bag sensors, braking, windows rolling down, doors locking and unlocking automatically while driving, etc as well as the carpet getting mold.
Incident date: Jun 9, 2026
The component that is failing is the Radio. The radio consistently turns off when using it and power cycles itself back on which creates a concern when I am using the phone or the Maps feature. I had the same issue with a 2019 Volkswagen Passat, that I previously owned and I now see that there are known issues with other Volkswagen vehicles for the same thing, but there is no recall on my vehicle.... Read more
CADILLAC
ESCALADE ESV
(2020) - UNKNOWN OR OTHER
Jun 12, 2026
Incident date: Jun 11, 2026
Rear glass exploded over night as vehicle was parked.
CHEVROLET
SILVERADO 1500
(2020) - UNKNOWN OR OTHER
Jun 12, 2026
Incident date: Feb 1, 2023
while running in expressway, van lost it's power and went to parking mode while driving x 3, have to turn on and off the engine in order to restart in the middle of expressway. this put myself, 2 toddlers, and other family member in the car to get hit by the vehicle that is with us especially in the express way, and could have resulted to death at worst. Luckily able to take to the dealer and the... Read more
NISSAN
PATHFINDER
(2025) - UNKNOWN OR OTHER
Jun 12, 2026
Incident date: Jun 11, 2026
Subaru AC component cascading failures, starting 25,000 miles, light driving. July 2023 AC blowing hot. Recharged with dye. Subaru Dealer said no leak found. July 2024 AC expansion valve leaking and was replaced $500. (This failure would have directly effected the evaporator.) July 2025 AC system needed to be recharged. December 2025 evaporator replaced $1,680. March 2026 Compressor replaced $1,75... Read more
Incident date: Jul 24, 2023
**Incident / vehicle info:** - **Year / Make / Model:** 2026 / GMC / Yukon (Elevation) - **Date incident began:** ~mid-March 2026 - **Odometer / mileage:** under 1,000 - **Component:** Back Over Prevention: Rearview Camera (and/or Electrical System / Visibility) - **Crash? Fire? Injuries? Deaths?** No / No / No / No - **Vehicle still owned:** Yes - **Dealer or manufacturer contacted?** Yes — ser... Read more
Incident date: Jun 2, 2026
Brand new 2026 Forester's factory amplifier system completely failed within a week from purchasing at approximately 570 miles, disabling hands-free communication. California law strictly requires drivers to use phones in a hands-free manner. Drivers are prohibited from holding or physically touching their phone for any reason while operating a vehicle.
FORD
EXPEDITION
(2025) - UNKNOWN OR OTHER
Jun 11, 2026
Incident date: Nov 30, 2025
Been getting humming/droning sound while driving. I had my mechanic check it but he said there’s no issue with tires or wheel bearings. It is really annoying to hear that kind of sound while driving
Incident date: Jun 4, 2026
Stellantis FCA should be required to extend paint warranty due to bubbling on hood and hinges. There is a known issue but needs to expand out to layer model years. My vehicle has never been in an accident and if was a few months newer Stellantis would’ve covered an 8200$ repair. Hood hinge paint replacement
NISSAN
PATHFINDER
(2025) - UNKNOWN OR OTHER
Jun 11, 2026
Incident date: May 9, 2025
Nothing happened
Incident date: Jun 10, 2026
My interior door handles have chrome-plated stickers. They have started to bubble and peel to the point where my wife sliced her finger requiring an ER visit and stiches. I've seen on Reddit that other vehicle owners have had the same issues. I noticed on June 9th, 2026 Ford issued a recall for its For Expedition, for a similar issue but with its center console, not the door handles. I believe ... Read more
1 injured
Incident date: Apr 30, 2026
On [XXX] the electrical system on the 2024 Dodge Hornet R/T malfunctioned and all warning lights were simultaneously flashing on the screen and all driver safety warnings malfunctioned. There was loss of Power Steering Assist while driving the car as well as an Electronic Parking Brake malfunction.. It is unknown what other specific electronic safety functions failed as well but the complete sy... Read more
Incident date: Jun 11, 2026
The data screen for navigation has gone blank several times. A few times previously but 3 times in the past 2 days. The speedometer is viable but not the radio or navigation. Adaptive cruise control has occasionally alerted that it is not available & shuts off on its own. An alert yesterday stated power steering needs to be serviced but nothing is wrong. The car has turned off as I started to pull... Read more
Incident date: May 1, 2026
Component or System: The brake system, specifically what appears to be a false ABS activation or IEB (Integrated Electronic Brake) system malfunction. The component is available for inspection upon request. Safety Risk: While braking at speeds between 25-40 mph, typically on dry pavement and more frequently on downhill grades, the brake pedal exhibits a chugging sensation, erratic stopping behavio... Read more
Incident date: Jun 11, 2026
As I was driving, I heard a sliding sound and something bumping every time I braked. It was hard to tell where it was coming from, but It sounded like it was above the sunroof shade. When I stopped, I pushed the open button to open the shade and a large metal piece that goes between the sunroof glass pieces came crashing down. At the same time, the shade unhooked and snapped back into the headl... Read more
TOYOTA
HIGHLANDER
(2023) - UNKNOWN OR OTHER
Jun 11, 2026
Incident date: Jun 11, 2026
Preston Automotive Group sold me a used truck that had a replaced odometer and offered and sold as if the vehicles odometer reflected correct mileage. When I brought to their attention they said this is not illegal and should not be a problem and offered no remedy!
Incident date: Jun 7, 2026
I need to file a complaint because there is no fix available for this and the recall has been in place for almost 9 months - i have been unable to rent or sell or use this vehicle with the open recall that there's no fix in place for. I heard that Stellantis (FCS USA) had said that these vehicles that were outfitted for private use were not under the recall anymore, but i'm not seeing any informa... Read more
Incident date: Jun 3, 2026
At low and moderate speeds, engine intermittently and slightly stalls? A rapid alarm sounds and no signal lights up on dashboard. This is corrected by tapping on the gas. This has been an ongoing issue since 2022. The last date this occcured 6/5/2026 mileage 32149 7:15pm traveling at 30 mph driving into direct sunlight signs: fast rapid alarm went on no light or visual alert on dashboard sli... Read more
Incident date: Mar 18, 2026
started with a broken key, the security system passlock lll+ left me stranded in winter. I got it working temporarily after finding the other part of the key. put it in ignition and then the other half to get it started but didn't always start. apparently this is common on Chevy vehicles.
Incident date: May 11, 2026
1. Component/System: HVAC evaporator core. Total loss of climate control. Vehicle is a 2018 model. Prior to this, it had the known AC condenser defect covered under TSB 19-091. The condenser was repaired under warranty, but the AC loop continued to have underlying issues. Failed evaporator available for inspection. For the 2018 Honda Civic specifically, there are over 600+ total consumer complaint... Read more
NISSAN
PATHFINDER
(2025) - UNKNOWN OR OTHER
Jun 11, 2026
Incident date: Jun 10, 2026
The vehicle was taken to College Chevrolet for body work. . When the vehicle was at the body shop, the shop informed me that a turbo light was on but I am unsure when it appeared because it wasn't on when I took it to the dealer. The brake assist light was on; I noticed this about May 20, 2026. I parked the vehicle. The vehicle was driven to the body shop on June 1. The body work was completed on ... Read more
Fire
Incident date: Nov 10, 2025
Backup camera malfunctions. Goes black and picture is fuzzy, jumpy and distorted.
Incident date: Nov 21, 2025
My transmission failed the week I got it it was inspected by the dealership and I was told that they could not do anything about it I’ve been calling them for a whole year I’ve made notes and complaints I’ve contacted my lender they contacted the dealership to trade me in a new car and was told no I have been out of thousands of dollars paying every month I’ve been ubering I’ve been late... Read more
FORD
EXPEDITION
(2025) - UNKNOWN OR OTHER
Jun 11, 2026
Incident date: Nov 30, 2025
The rear air conditioning refrigerant lines on a 2019 Toyota Highlander SE failed due to excessive rust/corrosion, causing the A/C system to leak refrigerant and stop holding a charge. The failure affected the rear A/C lines that run to the rear of the vehicle. The problem was first diagnosed by an independent repair shop and then confirmed by a Toyota dealer. The Toyota dealer documented that th... Read more
Incident date: Jun 11, 2026
I own a 2017 Subaru Forester with approximately 55,324 miles. The vehicle has experienced repeated rear wheel bearing failures at relatively low mileage. On October 1, 2024, at 48,877 miles, the passenger-side rear wheel hub assembly, including the wheel bearing, was replaced by a Subaru dealership. Subaru provided goodwill assistance for that repair. At approximately 55,324 miles, both rear whe... Read more