Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Jun 1, 2026

Air conditioner , leak due to faulty ORings . Resulting in no cold air and a severe leak refrigerate leak.

Incident date: Mar 18, 2026

Description When your vehicle is in reverse gear, the vehicles exterior sounder backup alarm may only produce an intermittent warning sound or may be inoperative and produce no warning sound. Safety Risk A backup alarm that does not emit sound may fail to alert pedestrians or other road users of a reversing vehicle, increasing the risk of a crash or injury. Remedy Parts are available to repai... Read more

Incident date: Jun 5, 2026

Throttle body failed, throwing code P1226

Incident date: Feb 1, 2026

The tailgate opens unexpectedly, it can be inspected but it is in for repairs on 6/15/26. There was luggage in the back and it could have fallen out on the freeway. The problem has not been repeated by the dealer, but it has occurred several times in the past. The vehicle had not been inspected by others. There was no warning that the tailgate opened. They start to occur randomly several mo... Read more

Incident date: May 19, 2026

While driving down the highway at night my front grill deflector broke off hitting my windshield and flying into the road. Thankfully there was no one behind me but it scared me quite a bit and could have caused me or someone else to crash

Incident date: Jun 14, 2026

Went to start the jeep and the entire dash cluster was out. I had just gotten it serviced 2 days before it went out and there was no warning or indication that the cluster panel was damaged. Due to this issue I’m unable to see any speed, gas levels, signaling, oil level and any other signal indicators from the dash. This is extremely problematic and renders the vehicle unsafe to drive. It was in... Read more

Incident date: Mar 5, 2026

I was informed by my mechanic that my vehicle has extensive rust and corrosion on the vehicle frame.I understand there was a recall on this issue by Toyota but did not include this model year. This issue affects not only driver safety but also resale value.

Incident date: Dec 31, 1969

Electrical System/Climate Control/Energy Management DESCRIPTION OF PROBLEM: On XXX, I exited my 2024 Mercedes-Benz EQB 250+ at a parking lot in [XXX] to briefly enter a business. I left the vehicle running in Park and I took the key fob with me and left the climate control (AC) active. Three occupants remained inside the car: my wife, son, and dog. Without any warning, alert, or notification to t... Read more

Incident date: Jun 14, 2026

There was no accident the radio/backup camera shuts down completely on the inside of the car when the car is too hot inside

Incident date: Sep 3, 2025

I was a making a left hand turn at a stoplight. The light turned yellow, and as I was in the intersection, I pressed the gas pedal to complete the turn. The pedal went to the floor, but the car did not accelerate. It barely rolled forward. I had to slam on the brake so I would not roll into the intersection, and turn. I reeased the pedal, and tried again, and the vehicle did accelerate. This fail... Read more

Incident date: Jun 14, 2026

I am writing to report a serious safety defect regarding my 2024 Hyundai Palisade. While driving at approximately 6 mph, the vehicle went over a bump in the road. Immediately after hitting this bump, the vehicle began violently shaking and steering out of control. This shaking did not stop or diminish on its own. I immediately attempted to apply the brakes, but the brake pedal became extremely har... Read more

Incident date: Oct 20, 2025

Our 2024 Toyota Crown Platinum has been experiencing random loss of power or torque when merging into traffic from a complete stop. The vehicle will be working fine; then, while attempting to accelerate from a complete stop, there is no torque or ability to accelerate up to posted speed. Not sure if it is an engine or transmission issue…but it represents a significant safety concern when it ha... Read more

Incident date: Jun 1, 2026

Chrome trim around the window power buttons de-laminate and have a sharp edge. I cut my finger on it.

1 injured

Incident date: Jun 13, 2026

Component/Issue Description: Following a recent over-the-air (OTA) software update to the vehicle's Full Self-Driving system, a dangerous user interface defect was introduced. Immediately upon an FSD disengagement—the critical transition window where the operator must resume manual driving control—the center touchscreen populates a mandatory, invasive feedback popup menu. This menu causes a se... Read more

Incident date: Apr 1, 2026

Incident date: Jun 1, 2026

For about 2 years now my 2016 Escape would periodically show a distorted image in the camera when reversing. It was infrequent and would often correct itself before I was done reversing or if I just stopped and put it into park and then reversed again. I received the recall notification when it came out and have been waiting for the update on when parts are available. For about 5 months now the is... Read more

Incident date: May 28, 2026

At around 60,000 miles my infotainment system started acting strange. The backup camera wouldn’t engage intermittently. After doing that for a couple months, it stopped working completely and is just a black screen. Several times randomly it has come on briefly to display the Welcome to VW message but will do nothing more than that. I have no back up display.

Incident date: Jun 13, 2026

My Check Engine Light came on, I took my car to the dealership that I have using for eight years with less than 38k miles on it and I was told by the service technician who gave the diagnose as, there was coolant in the cylinder where the spark plug #3 is housed. He stated that the car is misfiring and I was told I needed to get an new engine replace to correct the problem. I was given a Service... Read more

Incident date: Jun 3, 2025

unknown, vehicle started to leak a fluid, took vehicle to mechanic shop they said frame rotted to the point they would not let me drive it home had to have it towed and now without transportation. the almost identical frames on other toyota vehicles were recalled for exactly the same problem. i dont understand why toyota will stand behind some of their vehicles and take care of some of the toyota ... Read more

Incident date: Jun 13, 2026

On XXX, at approximately 2:20 PM, while driving about 30 mph on a suburban road in [XXX], a red battery warning light appeared on the main instrument cluster. I pulled over and contacted Hyundai support. When I attempted to resume driving, the vehicle accelerated sluggishly with noticeably reduced power. I pulled over a second time and parked with the vehicle still powered on. While I was on the p... Read more

Incident date: Jun 13, 2026

The vehicle stooped running while driving and will not start, available for inspection upon request. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Incident date: Jun 13, 2026

I am submitting this complaint to report a safety-related incident involving the moonroof glass on my 2013 Toyota Avalon. Vehicle Information: - Make: Toyota Avalon, 2013 - VIN: [XXX] - Mileage at time of incident: Approximately 120,000 miles While driving under normal road conditions, the moonroof glass on my 2013 Toyota Avalon suddenly shattered without warning and collapsed downward into the... Read more

Incident date: Jul 1, 2024

The random ghost punches on the infotainment screen cause distractions while driving. It beeps and blares music without anyone touching it. Sometimes the screen goes dark and makes it hard to reset maintenance issues etc. Also, the car has braked really hard when getting on an off ramp from the interstate. Nothing in the road and lines clearly marked.

Incident date: Jun 5, 2026

To Whom It May Concern, I am writing to express my concern regarding the windshield quality on my Honda CR-V. I recently purchased this vehicle and have already experienced three separate chips in the windshield caused by small rocks during normal driving conditions. I have owned several vehicles over the years including Honda SUV, and have encountered similar road conditions without experiencin... Read more

Incident date: Nov 1, 2025

The turbo charger. The vehicle is currently at the dealership where it was made known that many other similar vehicles are experiencing this issue with no cause. The vehicle has been inspected by the dealer. This issues occurred 1 week ago. All the warning lights came up out of no where. Took it to two different places where they confirmed it was code P0299.

Incident date: May 10, 2026

Fuel tank may fail or charcoal canister within. Causing you not to be able to fill up the car and if it overflows it’ll spill. Coolant will also miraculously evaporate, even while car is sitting due to [XXX] water pump. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jun 10, 2026

After a couple days of rain my 12V battery died, when I went to replace it I found the removable carpet in the trunk area was saturated with water throughout and was growing mildew and what appeared to be mold. The old battery was replaced and disposed of. My safety was not at risk as the car was parked. This problem has not been reproduced or confirmed by a dealer. No components were inspected. ... Read more

Incident date: Jun 10, 2026

Known issue with sunroof drains clogging and leaking into vehicle. Could Possibly cause electrical damage. The rear drains are clogged and are not accessible without removing interior trim/headliner to clear. A consumer should not have to spend $500+ to have sunroof drain lines cleared. Unknowingly, Back floor board was full of water and car was parked for multiple days. Upon opening the door, the... Read more

Incident date: Jun 7, 2026

For a couple of weeks we have been having issues with our 2018 Honda Odyssey's back right door. When you go to open it, something happens where it makes it shut after fully opening. Our resolution for the time was to just push on the door harder and it would continue to slide open. Today, on XXX I was going to put my [XXX] son in his carseat, which is located mid van right side. He snuck infront o... Read more

1 injured

Incident date: Jun 3, 2026

I used the jack for the first time of buying the vehicle new. I jacked the vehicle up to put the spare on and the scissor jack folded up and the car dropped. So I looked up if there was a recall on it and there isn't but there is on other vehicles. Note: the car was on level hard surface ground and I placed the jack in the correct location.

Incident date: May 13, 2026

A/C System completely failed. During a diagnostic they found three components with refrigerant leaks. 1) Compressor Shaft Seal 2) A/C Condenser 3) Evaporator Core A certified Honda Service center completed the diagnostic. The issue first appeared in late 2025. During the winter I rarely use Air Conditioning but now in Spring/Summer it does not cool at all. Honda knows there is an issue with ... Read more

Incident date: Jun 13, 2026

I am submitting a safety complaint regarding a set of Lionhart Lionclaw ATX2 tires purchased through Walmart and installed by a professional tire shop. After installation, the vehicle developed a persistent vibration at driving speeds. The vehicle was inspected by Discount Tire, which performed road-force testing and documented high road-force measurements on all four tires: 39 lbs, 46 lbs, 44 lb... Read more

Incident date: Jun 13, 2026

Backup camera is completely black when it is dark outside, making it worthless. It is fine during daylight hours. The local Honda dealer acknowledged that there is a problem, but stated that Honda has no solution for it at this time.

Incident date: Jun 12, 2026

Prior to paying cash for this vehicle, I had the dealership connect it to an obd-11 scanner to ensure that there weren't any codes. (I wasn't aware at the time that if the codes were cleared prior to the test drive and before the vehicle was drove a certain amount of miles nothing would show up ) The truck seemed to be in ok condition. Before even making it 10 miles off the lot to my home the sale... Read more

Incident date: Jun 13, 2026

Consumer haveing coolant intrusion into cylinder 3 due to a defect on a 2017 ford escape titanium eco boost 2.0

Incident date: Apr 17, 2026

The vehicle is not charging this have happened multiple time since owning this vehicle

Incident date: Apr 17, 2026

Hood latch release cable snapped and I can no longer open hood.

Incident date: Jan 4, 2020

I received a recall notice for my car in Oct 2025 that the rear-view mirror may go blank while using it. This has happened on several occasions while I am driving in reverse and using the review view camera for guidance- it either goes blank or reverts to my entertainment screen while in use. I contacted Palmetto FORD in June 2026 to get this recall fixed but they stated the parts are still no... Read more

Incident date: Apr 27, 2026

EPS steering rack locks up and causes jerking in steering wheel. This is a known recall on 2022 models but happening on older models as well. There is a clicking noise and a feeling of a stuck steering wheel. My Vehicle has less than 50k miles on it and has only been to Honda for inspections and this was missed. Dealership has even confirmed and charging a hefty repair fee. If these are not caugh... Read more

Incident date: Jun 13, 2026

The warning "Travel Assist" chimes and lights up on dashboard repeatedly. It is a defective warning, signifying nothing. The dealer said the repair requires a new steering wheel, an extremely expensive yet uncertain remedy.

Incident date: Jun 10, 2026

I was only in the car for about 4 minutes then came to a stop light. Once the light had turned green I pressured down on the gas, my car rolled for a second then died on me, causing it to go into accessory mode. Instantly three lights came on: the check engine light, battery light, and low oil light. The car would take at least 5 seconds to turn back on then would fall back into accessory mode ran... Read more

Incident date: May 3, 2026

Overview Over approximately six months, I reported persistent drivability concerns to Hyundai on Perryville — specifically hesitation, engine trembling, power loss on acceleration, and eventually a flashing check engine light, particularly when the engine was cold. Despite multiple dealership visits and over $1,500 in out-of-pocket expenses, the root cause was not identified until my fifth visit... Read more

Incident date: May 3, 2026

Unresolved recalls with no remedy available 6+ months. One is sudden loss of power and a new one just listed as risk of fire. Contacted Jeep costumer service and Stellantis. Neither party offered solutions. Just continue waiting for remedy.

Incident date: May 24, 2026

My display screen (infotainment) that has almost all the setting to my car on it has been glitching every single time I drive my car. It has what is being described as "ghost touch". It will just flick back and forth between all different settings to my car, turn on and off the radio and go between stations, set destinations on my maps, submitting incidents on my maps, calling my contacts, request... Read more

Incident date: Jun 4, 2026

I own a 2025 Toyota Land Cruiser 250 that I purchased in February 2025. Every time it rains, my car develops a strong musty, mildew-like smell inside the cabin. It usually fades after a few days of dry weather. This has been happening since I first got the car. It’s very annoying thing to happen on a new vehicle.

Incident date: May 20, 2026

Vehicle shuts off with with the start/stop feature. then will not restart the motor after taking foot off the brake causing a dead vehicle in the road with no warning. Then its a scramble to get it to restart and its difficult to start. this happens at random and seems like honda refuses to fix.

Incident date: Jun 9, 2026

Passenger rear window would not go up, we got it fixed. We also have a second 2021 ford escape with the same problem.

Incident date: Jun 1, 2026

I am driving a 2015 Ford Expedition that utilizes the 6R80 transmission. I am actively experiencing the severe, dangerous highway downshifting failure described in Ford's F-150 safety recall. The truck is throwing codes P0705, P0706, and P0707. My car will go into limp-mode and lose acceleration while driving, light up the wrench and stop displaying the gear and idle high and accelerate at half t... Read more

Incident date: May 9, 2026

Rear passenger window failed two different times, we have gotten it fixed. Now today the rear driver window will not go up or move.

Incident date: May 14, 2026

Driving towards direct light/sunlight is damn near impossible with this vehicle die to the extreme amount of glare from the dashboard. It makes me worried especially now that summer is approaching, feels like it can be catastrophic. Rear brake assist is horrible on more than one occasion the car will stop as if it has just been hit by a semi. Leaving the vehicle unable to proceed in reverse(one... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog