Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 112,682 complaints — component: UNKNOWN OR OTHER
Incident date: Dec 1, 2025
I parked my Tesla vehicle in a friend’s driveway. When I returned and opened the driver’s door, I entered the vehicle and attempted to put it into Drive. At that point, the vehicle display went completely blank and the vehicle became inoperable. I then attempted to open the door from inside the vehicle, but the door would not open and I was unable to exit the car. I was effectively locked ins... Read more
Incident date: Jan 12, 2026
This is a 2024 Ford Maverick Hybrid with about 12000 miles. After leaving it in the garage for 4 days, I am not able to start the car at all. Upon checking the Ford APP, it shows that it's in battery saving mode, which is unbelievable for a car under such condition. Looking at online forum, seems like a common issue as well.
Incident date: Jun 20, 2024
The auto-idle feature on this vehicle stalls out the engine on a regular basis, causing risk of accident from surrounding traffic. When breaks applied for red light, stop sign, traffic, etc., the auto-idle feature first engages and powers down the engine, however upon releasing the breaks, the engine stalls out, shifts into neutral, and the battery light comes on. I then have to get it into park... Read more
Incident date: Jan 12, 2026
My vehicle was parked inside my garage and turned off when the rear back window (rear windshield) suddenly shattered without warning. There was no impact, accident, or object involved. The glass was factory-installed with no prior damage. This spontaneous failure is a safety concern and may indicate a manufacturing or design defect because I looked it up and there are other cases of the same situ... Read more
Incident date: Dec 31, 1969
Backup camera became blurry. Then it froze. Now it backup image froze and remains on screen when vehicle is put in drive. Dealer and Ford says not under recall or the 15 year warranty program even though vehicle is in the year of the warranty. Yes dealer knows. A [XXX] is now driving vehicle under learners permit. Yes ford dealer inspected and said was foggy lens. Had ford check their OASIS syst... Read more
Incident date: Nov 14, 2025
CRUISE controldoesnt work due to design defect dirt getting in and stopping the function.
Incident date: Oct 30, 2025
I am submitting this complaint regarding my leased Jeep Wrangler 4xe, which has been affected by two recalls: Recall 68C: My vehicle was not drivable for over 60 days while awaiting a repair under this recall. For 60+ days this recall was a fire risk, left me unable to charge my vehicle, and I was advised to park away from structures or other vehicles. This caused a significant and unreasonable l... Read more
Incident date: Aug 15, 2025
I AM THE ORIGINAL OWNER OF THIS 2014 HYUNDAI TUCSON. IN AUGUST 2025 I NOTICED THAT THE REAR PASSENGER DOOR LOCKS SEIZED. THIS MEANT THE DOOR COULD NOT BE OPENED FROM THE INSIDE, OUTSIDE OR REMOTELY. THIS PRESENTED A SERIOUS SAFETY HAZARD IN THE EVENT OF A COLLISION , OVERTURN , FIRE OR FLOOD. nO PASSENGER COULD EXIT, AND NO RESCUER COULD OPEN THE DOOR. I NOTIFIED HYUNDAI CUSTOMER SERVICE AND THEY... Read more
TOYOTA
SIENNA HYBRID
(2025) — UNKNOWN OR OTHER
Jan 12, 2026
Incident date: Jan 9, 2026
I am writing regarding my 2025 Toyota Sienna, purchased in June 2025, which is currently subject to Safety Recall Interim Notice 25TB12 concerning unsafe second-row seat welds that could result in serious injury or death. I appreciate the professionalism and concern shown by Sparks Toyota in acknowledging the seriousness of this recall and providing a loaner vehicle while my Sienna is deemed unsa... Read more
Incident date: Jan 10, 2026
While driving through Columbia, SC on Jan 10th at 11am the sunroof suddenly shattered. The temp was 80 degrees and it was sunny. Traffic was moderate. There was what sounded like a large explosion and then I heard what sounded like pebbles running down my car. It was very startling to say the least. I thought it was a truck tire that had exploded but I kept hearing the pebbles sound. So as soon as... Read more
Incident date: Dec 31, 1969
We have received 2 recalls. - the window pillar sheared off while driving - the rear camera stopped working These recalls are have been active for some time & have yet to be resolved. I replaced one of windshield pillars & am seeking reimbursement The rear camera we had replaced thru our vehicle warranty & am seeking reimbursement for our copay
Incident date: Jan 5, 2026
RECALL 25V-437 REMEDY INADEQUATE - ONGOING ENGINE FAILURE VIN: [your VIN] Recall: 25V-437 (Engine Bearing) Recall completion date: [DATE] Dealer: [Dealer name, city] ISSUE: Vehicle continues in limp mode with "take to dealer" warning after recall 25V-437 was marked complete. CODES BEFORE RECALL: P0012 (cam timing), P0196 (oil temp sensor), P0507 (idle control), P161F (immobilizer) DEALER ACTIO... Read more
Incident date: Jan 10, 2026
When it is raining I cannot see using the backup camera. Rain drops on the camera lens make it so that I can only see light, i.e. the drops of rain obscure everything. Basically it is like not having a backup camera at all.
Incident date: Dec 29, 2025
i purchased this vehicle from Northwest Chevrolet in McKenna, Wa on [XXX] and they did not disclose to me that there were open recalls prior to my purchase. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 11, 2026
The back window spontaneously shattered while the vehicle was idling in the driveway. It appears to have cracked aound the edges and left a softball sized hole in the window.
Incident date: Dec 16, 2025
My back windshield shattered and when I went to the dealership they said there was a recall on the back windshield but I never received any notification about this recall
Incident date: Jan 5, 2026
Unknown electrical issue in the cold. Saw posts online about people getting "High voltage system" errors and after a few days in the cold it happened to me. Dealership couldn't find the issue and simply cleared the error codes telling me to come back in if it happens again. Huge issue, as it limits the range to protect the system from further issues but doesn't give me enough range to even drive h... Read more
Incident date: Jan 2, 2026
Attempted to remote start several and car didn't start. Previous remote starts worked every time. Entered car and when I closed door back window blow out.
Incident date: Dec 31, 1969
My park to shift to park warning keeps coming on. It was replaced under warranty once and came on again comes and goes and dealership is not replace it again saying it isn’t tripping a code so it won’t get covered under the parts warranty.
Incident date: Nov 25, 2025
Transmission bearings failed
Incident date: Dec 24, 2025
To Whom It May Concern, I had a horrible experience with my 2020 Kia Sorento and I can't seem to get anyone to respond to me. This very upsetting. My VIN number is [XXX] , my vehicle only had 75,000 miles on it. I kept up with all maintenance, oil changes, checking oil on a regular basis, checking all fluids, including antifreeze, brake fluid as well. I was driving on a clear day, no snow, no rain... Read more
Fire
Incident date: May 20, 2025
I experienced shuttering when accelerating, leaving Treasure Island garage. I got on the freeway and drove 11 miles. I experienced shuttering again after waiting at a red light. I experienced final shuttering after reaching another red light. Had it towed to the dealership and was told that the transmission was no longer operational. Truck was 5.5 years old with a little over 60k miles. I was on... Read more
Incident date: Jan 2, 2026
- My 20218 C-HR has a hard jerk noise when accelerating from a stop sign. Transmission of the car is malfunctioning, took the car to Toyota Fort Worth and the diagnosed the issue to be a noise coming from the transmission. - Car can suddenly stop while driving it on the freeway, this can cause a serious accident and to myself and others. - There is a TSB related to K71, meaning that the manufac... Read more
Incident date: Sep 30, 2025
It has been months this recall has been out. I have a 2022 leaf on a car note for a year now. I barely get 50-60 miles per full charge. My car is basically useless if I cannot fast charge it which I haven’t been able to because of this recall that has had no remedy for months. I am paying for a car I can’t use to its full potential. Now I’ve noticed when my car is on 60% or less and I’m dr... Read more
Incident date: Jan 10, 2026
While driving in Arizona on I 10 at normal speeds, the sunroof glass exploded. No overpasses. No ice. No big trucks close by. The interior cover was closed at the time. Mileage at the time was 6600 approximately. Car was purchased new last summer in Utah. Could not figure out what happened at first until we stopped the car at an exit. Glass was bulged up with the middle missing.
Incident date: Dec 2, 2024
I want to report the dealership, Hill GMC, in Newtown Square PA and the salesman, Vince Pace, that special ordered this vehicle for me in December of 2023 knowing full well that these cars had an engine problem. It was deceitful and cunning. I purchased a GMC 2024 Yukon Denali for $102,000 I am a senior citizen and I was taken full advantage of in this fraudulent sale.
Incident date: Jan 8, 2026
Vehicle was parked overnight and woke up and the rear glass shattered. This is highly dangerous. There are tons of glass shards everywhere
FOREST RIVER
GEORGETOWN
(2024) — UNKNOWN OR OTHER
Jan 11, 2026
Incident date: Jan 11, 2026
Component: Interior trim – driver-side sofa/dinette slide Georgetown 2024 5 Series 36B5 Complaint Description: The driver-side sofa/dinette slide trim in my 2024 Georgetown 5 Series 36B5 has detached and fallen into the coach interior on two separate occasions, creating a serious safety hazard. The first incident occurred while the vehicle was stationary. The trim fell inside the coach and n... Read more
Incident date: Jan 1, 2026
The reverse camera is consistently not connected and shows a pink, gray, or distorted image when in reverse. A few months ago, it would intermittently do this and then resolve itself. I mentioned this at the Nissan service center during our maintenance check up and because it couldn't be replicated, they would charge me just to complete a diagnostic report. I declined especially since it fixed its... Read more
JEEP
GRAND CHEROKEE L
(2021) — UNKNOWN OR OTHER
Jan 11, 2026
Incident date: Jan 11, 2026
Backing out of the driveway after an evening of heavy rain, water started to leak from several places. Passengers side sun visor Rear passenger mic I am fearful this water leaking will cause unseen damage to side curtain air bags and electrical overhead components. This could also cause a serious distraction for the operator and cause an accident.
DODGE
GRAND CARAVAN
(2019) — UNKNOWN OR OTHER
Jan 11, 2026
Incident date: Jan 11, 2026
My family and I were getting ready to leave the house and the passenger sliding door stopped working and is stuck in the locked position.
Incident date: Jan 11, 2026
I was driving and both screens went completely black. Vehicle was charged to over 80%. I could not see speed or any other vehicle information on either screen. After about 5 seconds the screen above the steering wheel started to load back up and then the other screen followed.
Incident date: Nov 1, 2025
I am submitting this complaint regarding a confirmed safety recall on my 2022 Kia K5 LX that has not been repaired and currently has no available remedy, despite being acknowledged by Kia. This unresolved recall places me, my passengers, and other motorists at ongoing risk. I rely on this vehicle for daily transportation, and continuing to operate it under these conditions creates a constant safe... Read more
Incident date: Jan 11, 2026
Sunroof bracket broke off when opening
Incident date: Feb 10, 2025
They have a recall on the catalytic converters for the 1.6 engines but not the 2.0. I have had to have mine replaced two times in a year. There is definitely a problem. The second time it almost caught fire due to glowing red cause it got so hot. The same problem is happening to the 2.0 engines just like the 1.6 engines, but nothing is being done.
Incident date: Dec 28, 2025
It was a windy day I was driving to work I was only driving max 14 mph and there were leaves flying due to the wind and without any warning the phantom break came on and my car just randomly stopped. It was in my neighborhood at 1830. It left me traumatized for few minutes because there was no need for the car to randomly stop like it did. The outcome could have been an injury if I was on the free... Read more
JEEP
GRAND CHEROKEE
(2019) — UNKNOWN OR OTHER
Jan 11, 2026
Incident date: Dec 31, 1969
94b - 3rd complaint 14 Months with no fix. Car actively malfunctions since Jan 2025 e.g. disabled esc. Federally non complaint. Unsafe. It has now been a year since my vehicle started experiencing symptoms. FCA US LLC refuses to communicate with me. Took to dealer 12/16 and now the part is available after a year of nothing available and needs to be ordered supposedly. A month later and I have... Read more
Incident date: Jan 8, 2026
Description of the Safety Problem: In the early morning hours of January 8, while driving my Hyundai vehicle, I ran off the road into a ditch. I was extremely disoriented and activated the vehicle’s built-in Blue Link SOS emergency assistance system for help. I successfully connected with a Blue Link operator and repeatedly told her that I did not know where I was and that I was scared and nee... Read more
Crash
1 injured
Incident date: Oct 1, 2025
The manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. I received a letter regarding a safety recall dated October, 2025. We are now in January of 2026. I am unable to see, safely, and,without the recalled backup camera feature working, to operate the car safely, when backing up the vehicle.
Incident date: Jul 15, 2024
Leather dash is coming unglued near windshield and retracting towards front of dash. This is exposing a white underliner near the windshield and causing a severe glare on windshield. This condition significantly reduces visibility which is a high risk safety concern I have researched and several other Explorer owners have this same condition
Incident date: Jan 10, 2026
Experiencing intermittent propulsion system failure with multiple simultaneous warning messages on 2017 Chevrolet Volt at approximately 59,000 miles. WARNINGS DISPLAYED: - "Propulsion Power Reduced" message - "Check Tire Pressure Monitoring System" (false alert - all tires properly inflated and recently replaced) - Multiple dashboard warning lights including exclamation point indicators - Vehicl... Read more
Incident date: Jan 9, 2026
My horn continues to short out. It has happened five or more times in two years. (I purchased this car in 2023 and the day I purchased it, I was driving home and found out that the horn had lost sound, I called the dealership and they told me to bring it up the next day. When I brought it up the next day it started working again and they couldn't figure out what was wrong. I then went back home an... Read more
Incident date: Jan 8, 2026
My vehicle was parked in the driveway in front of my house and had not been driven for several days. I walked outside and noticed the engine fan was running so I opened the driver‘s door and noticed white smoke coming from the glove box compartment. I opened the glove box and noted a small fire which within a matter of approximately five minutes had turned into a full-blown fire throughout the v... Read more
Fire
CHEVROLET
ALL-WEATHER FLOOR LINER
(9999) — UNKNOWN OR OTHER
Jan 10, 2026
Incident date: Jan 10, 2026
To: NHTSA (National Highway Traffic Safety Administration) Subject: Federal Safety & Equipment Complaint: Illegal Modification and Plate Obscuration - Upland, CA Reporting Detail: I am filing an anonymous report regarding two vehicles violating Federal Motor Vehicle Safety Standards (FMVSS) and engaging in hazardous operation in Upland, CA. Active Location for Inspection: A White Ford Super Duty (... Read more
Incident date: Jan 4, 2026
When I turned my car on, the airbag system (SRS) Problem light was on. I was worried if it was an airbag problem, or sensor problem, so I brought the vehicle in for inspection at two locations. The first location was an independent service center, in which I was told it was a sensor problem. They weren't available to repair or needed an appointment to thoroughly check the problem. Therefore, I mad... Read more
TOYOTA
CROWN SIGNIA
(2025) — UNKNOWN OR OTHER
Jan 10, 2026
Incident date: Oct 10, 2024
One of the USB-C charging ports caved into the dashboard only several months after purchasing the car, resulting an oddly hole on the dashboard and non functional charging port.
Incident date: Oct 30, 2025
The interior of the front trunk (Frunk) does not have an emergency release button or the hardware to support it. In the event that a child or person is inside the front trunk with the hood closed, that person cannot escape the enclosed area without having an outside person finding a key or tool to open the front trunk. Also, there is no light in the front trunk so it is completely dark when closed... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2018) — UNKNOWN OR OTHER
Jan 10, 2026
Incident date: Dec 19, 2025
On 12/19/2025 camera view was foggy, it did clear up after a few days. On 01/08/2026 camera system fault turned on and will not clear. There is no back up camera and is not on recall
Incident date: Jan 10, 2026
Good afternoon, I am writing regarding the recall affecting my BMW 2021 530i, VIN [XXX] . While I understand the importance of safety recalls, this issue has had a direct and measurable impact on the market value of my vehicle. Due to the recall, I have received reduced trade-in and resale offers, with dealers explicitly citing the recall as a reason for depreciation. This loss in value persists... Read more