Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
Incident date: Mar 13, 2026
The Jaguar dealership of Chantilly, VA provided me with a rental car from Enterprise Car Rental. The rental car was provided on the 9th of March 2026. I drove the vehicle to my residence in [XXX] . I parked the vehicle in my driveway. The vehicle in question is a 2024 Nissan Rogue in which the back windshield spontaneously shattered without any warning or notification. The vehicle was secured... Read more
GMC
SIERRA 1500
(2024) — UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Mar 17, 2026
While driving 65mph in my 2024 GMC Sierra Denali Ultimate on Interstate 270 in Hilliard, Ohio my chrome grill deflector just flew off and hit my windshield. It then went over my truck and almost caused a major accident with the cars and semi-trucks behind me. I was lucky to maintain control of my own vehicle! It appears to me that the mounting fractured and it looks like manufacturing defect. Loo... Read more
GMC
SIERRA 1500
(2021) — UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Mar 17, 2026
When my android auto does not connect, it essentially disables the whole infotainment system which is incredibly distracting and dangerous while driving. I am requesting that this be fixed so that I can still use some of the infotainment system but they are redusing to to do anything to fix the issue. The dealer has advised that they are unable to fix the issue because it is software related but y... Read more
FORD
TRANSIT CONNECT
(2014) — UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Mar 19, 2025
The backup camera flips the image upside down and has static throughout the image. Occasionally it blinks out completely. This began happening on an occasional basis over the past few years, but in the past year it has been consistently upside down all the time.
Incident date: Aug 1, 2025
I purchased a used 2021 Passport the end of May 2025. While driving, the 'collision mitigation braking system' or CMBS would activate the braking system and would intermittently just brake, causing panic for not only myself, but I'm sure drivers behind me for suddenly braking with no imminent threat in from of me. This happened multiple times without receiving any warning or notifications, just ... Read more
Incident date: Mar 13, 2026
*Question 1 The top part of the Fender Flare on rear driver side was not properly welded/glued to bottom part of Fender Flare. It peeled off and flew while driving down the highway. *Question 2 The top fender flew off while i was driving. It could have hit another car behind. I also don't feel safe having the other fenders on my vehicle. If one's faulty, i have concerns the others will also com... Read more
Incident date: Apr 1, 2022
The paint is chipping and cracking and just falling off. It started on the hood now it’s going to around the windows seals and part of the roof.
Incident date: Mar 2, 2026
Hello, so I have had my vehicle in the shop for over 2 weeks due to a failure toner wheel and even though there is a extention recall for my vehicle there not covering it even after telling fca and the dealer about the issues. There saying they won't be able to reimburse me even though I just bought the truck through carvana about 5 months ago and haven't even driven it over 4k miles.
Incident date: Jan 9, 2026
Purchased NEW 2026 GMC Terrain Elevation, and it came with NO User Manual. I was told by the dealership (Al Serra GMC in Grand Blanc Michigan that i could either purchase one for $50.00+ dollars, PLUS TAX & $25.00 SHIPPING, or d/l it via the infotainment system in the car, WHICH DID NOT WORK! Talk about [XXX] A VIETNAM VET!!! We are both [XXX] old & need a manual, so bought a reproduction of the... Read more
Incident date: Mar 19, 2026
Sat in driver seat, closed driver seat door, and the rear window shattered. There was no impact or other incident to the glass.
Incident date: Mar 19, 2026
I am reporting a serious safety defect involving unintended acceleration in my 2024 Mazda plug-in hybrid vehicle. On multiple occasions, the vehicle has suddenly accelerated without input from me, creating dangerous situations where I nearly lost control and risked a collision. This issue has occurred at least four times since January 2026. I previously brought the vehicle to an authorized Mazda d... Read more
Incident date: Mar 18, 2026
The vehicle experienced a sudden failure of the 12V battery while on the road. The car stopped completely and became inoperable. At the time of failure, there were no tail lights or proper warning indicators working, which created a very dangerous situation, especially in traffic. I was stuck on the road for about one hour waiting for a tow truck. During that time, other vehicles were honking and ... Read more
CHEVROLET
SILVERADO 1500
(2016) — UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Nov 11, 2025
I was a front seat passenger in a 2016 Chevrolet Silverado 1500 and was properly wearing my seatbelt at the time of the incident. The vehicle struck a deer, and during the collision, the passenger seatbelt failed to properly restrain me. I was thrown forward and struck the windshield. The seatbelt did not appear to lock or tighten as expected during impact. It is unknown whether the seatbelt pret... Read more
Crash
2 injured
Incident date: Mar 19, 2026
NHTSA 26V-038 indicates potential issue with vehicles that may not meet the rear visibility requirements specified in FMVSS No. 111, paragraphs S6.2.1, which may increase the risk of a crash with a person during a backing event.. Recall Status indicates "Recall Incomplete, remedy not yet available". It has been over 30 days (1/23/26 to 3/19/26) since this safety recall was filed. This is the 3rd u... Read more
Incident date: Feb 19, 2026
My front windshield is leaking from the top of the window. I can see little trails of dried drips on the inside of my windshield. I feel it could possibly be a safety issue of being loose. It has not been confirmed by a dealer, service center, police, insurance company, or anyone yet. Just found it about a month ago. Trying to see if a recall before I contact a glass company to repair.
Incident date: Dec 31, 1969
The dashboard of our 2011 Lexus IS has begun to "melt," for lack of better words. We have owned the car since 2011 and it has approximately 162000 miles now. The problem has arisen over the last two years or so and is a known issue for cars of that period. Lexus claims they had an enhanced warranty program for this issue, but we were never contacted and the issue was not an issue then, but clea... Read more
Incident date: May 2, 2022
Approximately 3 years ago we noticed water accumulating in the rear light. They refer to it as a race track light bar. Went to dealer who said not covered under warranty, and it would be $1,455 to replace. I did not have the money at that time to replace it. So we kept draining the water, as I noticed the light getting dimmer. I charged the $1455 and replaced it. 1/8/23. I did find that there wer... Read more
Incident date: Feb 28, 2026
I have owned the car less than a month and 3 times I have had all of the warning lights come on out of nowhere. The first time the car also lost power. I bought a new battery and after driving the lights disappeared. It has happened 2 more times since then. It is very alarming and could cause an accident.
Incident date: Mar 18, 2026
About 3 hours into a 4 hour drive (while the car was only months old, with just 1800 miles), the sound switched from playing the radio at a normal volume to suddenly extraordinarily loud crackle, static, popping noises. The noise continued at this indescribably high volume for about one minute while I tried anything to help -- I tried adjusting the volume knob, unplugging my phone (which was plugg... Read more
1 injured
Incident date: Mar 19, 2026
Auto start-stop feauture turned on at complete stop at traffic light. When light turned green and pressed the gas pedal to accelerate, engine did not turn back on. It had put vehicle into neutral and would not allow vehicle to shift into any other gear. Had to shut off engine and turn on vehicle an additional 3 times to get the engine to start again and into drive. This has happened twice befor... Read more
Incident date: Jan 7, 2026
On Star module failure with severe backorder on parts
Incident date: Mar 2, 2026
While driving the car the car will suddenly stop working, it will be unable to accelerate. When this happens a multitude of alerts display on the screen. The car is very dangerous to drive and I’m concerned someone may die if this car is not recalled for safety.
Incident date: Mar 17, 2026
On three occasions when I have started the truck, there is a deafening sound from the speaker system that sounds like a pop with glass shattering. Then it had a loud static sound that can't be silenced and the volume button does nothing. After turning the truck off for 5-10 minutes the problem resolves, though it does continue for several minutes after turning the truck off.
JEEP
GRAND WAGONEER
(2025) — UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Aug 7, 2025
Rear climate control system fails to provide cooled air to the second and third rows during normal vehicle operation. Front vents produce cold air while rear vents blow warm to hot air despite temperature settings at minimum, high fan speed, and recirculation enabled. The condition has been present since vehicle delivery and has persisted despite three repair attempts by an authorized dealership.... Read more
Incident date: Jul 1, 2024
Starting about a year and a half ago, my backup camera would either say “camera is unavailable, contact dealership” or be upside down or some sort of distorted image. Sometimes the camera works. It poses a risk to me and others.sometimes the camera will cut out and go black after I have started backing up with it. No other warning lights have come on. Other ford edges have been recalled for t... Read more
Incident date: Mar 19, 2026
On March 19, 2026 around 830AM EST, the vehicle turned off while I was driving around ~40mph. I lost all power while on a busy street and I was unable to move the car to the side of the road. The car would not shift into drive or neutral, and therefore remained in the middle of the road until a tow truck had to flatbed it to the Cadillac dealership. The L87 recall on this vehicle was performed in... Read more
Incident date: Mar 1, 2026
Good afternoon, I am an owner of a 2002 Lincoln Nautilus. I wanted to report an electrical/battery issue with the vehicle that started a year and a half ago. In the past year and a half I have had 2 battery replacements with the most recent one being changed end of December of 2025 and in early March the battery went again so it's not even 3 months that it lasted. The battery completely dies a... Read more
Incident date: Mar 18, 2026
I hear a crackling or a popping sound coming from the windshield area as I’m driving. It is irregular and going over bumps seems to trigger it but yesterday as I was driving on a smooth highway with no vehicles nearby I heard a deafeningly loud crack sound. Then I noticed a tiny crack in the windshield. The sound was so loud that I considered it a potential accident inducing distraction as it re... Read more
FORD
EXPEDITION
(2023) — UNKNOWN OR OTHER
Mar 19, 2026
Incident date: Mar 8, 2026
The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters trying to decide who is going to cover the random exploding panoramic sunroof. If government environme... Read more
1 injured
Incident date: Nov 1, 2025
I have my vehicle at the dealership to check a ticking noise from the 5.7L engine in my truck. I was told that there are broken exhaust bolts causing the noise. I see online that this is a common issue and that there is a recall for this issue, but my vehicle is not included in the recall list. I feel that the recall should cover my vehicle as well. Since it is the same issue of the current recall... Read more
Incident date: Mar 17, 2026
Hello, my name is [XXX] , and I had a recall performed on my 2016 Ram Eco Truck 3.0L (FCA US Recall ID 66A) at Dewey Dodge Chrysler Jeep in [XXX] , following a recall notice dated June 28, 2023. On March 17, 2026, while driving on the interstate, I experienced a sudden and severe loss of engine power, which nearly resulted in an accident; the dashboard displayed a "Service Electronic Throttle Cont... Read more
Incident date: Feb 22, 2026
I believe the issue is related to something connected to the AC system or a component underneath the hood. The exact part that malfunctioned has not been confirmed. The vehicle is available for inspection upon request. My safety and the safety of others were put at risk because some kind of leak or fumes were being sent into the car through the AC vents, causing myself and others in the vehicle t... Read more
Incident date: Mar 13, 2026
I had a safety recall for the ABS brake module which was taken in. I was told twice one time the part they did not know when it would arrive. I kept calling. It was very hard to get a hold of the dealership Chrysler Dodge ram country and Fort Stockton, Texas. Called again last Friday conveniently. The part had been incorrectly ordered and that day it was available. They were going to have a tech r... Read more
Incident date: Mar 15, 2026
While driving, the steering wheel suddenly became stiff and difficult to turn, making it hard to control the vehicle. This happened unexpectedly and created a serious safety risk, as I could have lost control and caused an accident. At the same time, the braking response did not feel normal, which made the situation even more dangerous. This issue has occurred despite previous repair attempts, a... Read more
Incident date: Mar 18, 2026
consuming oil a quart every 2-3 weeks sonata hyundai in 2000 miles 3 quarts of oil were used. what happens when the motor locks up from be extremely low on oil. Possible accident! I cannot expect my wife to be checking the oil level every time she drives.
Incident date: Mar 13, 2026
I am writing to formally report an issue regarding Safety Recall 24S02 on my 2019 Ford Explorer, which is incorrectly shown as completed by Cornerstone Ford in Elk River, Minnesota. This recall involves the exterior A‑pillar trim on 2011–2019 Ford Explorer vehicles and is a documented Ford safety campaign (24S02 / 24V031). According to Ford’s records and Cornerstone Ford’s reporting, Reca... Read more
Incident date: Mar 1, 2025
The driver side door latch is defective. I’ve often been locked in or out of my vehicle. Obviously the main door on the vehicle. Many times i have to climb over the center console to exit my vehicle. What if I’m in an accident or my car catches fire, I can’t get out. Leaving me trapped. Or if I’m in danger and need to get in my car but I’m locked out. Often since latch doesn’t function... Read more
Incident date: Mar 4, 2026
Our car paint started peeling out of no where and very bad. I just found out that it is a manufacturing issue with the bonding of the paint.
Incident date: Mar 14, 2026
I am reporting a vehicle fire involving my 2008 BMW X3, which had an active safety recall for the Positive Crankcase Ventilation (PCV) valve heater (Recall Campaign No. 22V-119). This recall identifies a risk of short circuiting, overheating, and potential fire. On February 27, 2026, I contacted BMW after discovering multiple active recalls on my vehicle. I specifically asked whether the vehicle ... Read more
Fire
GMC
SIERRA 1500
(2026) — UNKNOWN OR OTHER
Mar 18, 2026
Incident date: Mar 14, 2026
I had this truck as brand new for approximately 24 hours when it had a major failure. It had 450 miles on it at time of purchase, but was sold as new. While driving at 45MPH it had a check engine light, service power steering message, lost power steering, lane departure system failure, and reduced power amongst several other lights on the dash. I limped the truck into a gas station parking lot. Af... Read more
Incident date: May 1, 2021
Power Steering and stabilitrack keeps popping off on my dashboard. Took it to service at Chevy dealer but they couldn’t seems to find any problem even when they see the issue.
Incident date: Aug 25, 2025
rear camera doesn't work--also theres a problem with the rack and pinion
Incident date: Feb 21, 2026
I am reporting a safety defect involving my Mazda CX-90 with approximately 1,400 miles. The vehicle emits strong chemical fumes into the passenger cabin during normal operation. I first noticed it the night I purchased the vehicle when I was driving it home. The fumes occur both with and without the HVAC system in use. Once present, the odor lingers inside the cabin for an extended period, even a... Read more
Incident date: Mar 11, 2026
I WAS GOING UP A STEEP NARROW ROAD, A BIG TRUCK WAS COMING DOWN SO I STOPPED AND HONKED SO HE WOULD BACK UP. WHEN HE DID, I WAS UNABLE TO MOVE MY SUV. IT FROOZE ENTIRELY, WOULDNT GO UP, WOULDNT GO IN REVERSE, JUST STAYED ON BUT WOULD NOT MOVE. AFTER SEVERAL ATTEMPTS I WAS ABLE TO GO BACK A LITTLE AND MOVE TO A SIDE AND THEN I WAS ABLE TO DRIVE UP THE ROAD. THIS WAS THE 2ND TIME THIS HAS HAPPENED... Read more
Incident date: Mar 18, 2026
There is a foot and brake pedal clearance that is a safety issue. The driver side lower heat vent impinges on the driver right foot when when hitting the brake. Looking on the internet this is a known issue that Ford refuses to fix. Customers are modifying or removing the heat vent for their safety. Here is a link of several complaints and customers solutions. [XXX] This is not limited to larg... Read more
Incident date: Nov 1, 2023
I have a 2019 Ford Flex. In 2023 the backup camera stopped working. The screen is blue. This creates a problem when backing up, especially in store parking lots or pulling out of my garage. Unable to view what is behind the vehicle and risk of damage or injury to what is behind me. Dealer inspected and said camera needed to be replaced. We had it replaced in Nov. 2023. Recall received in J... Read more
Incident date: Mar 1, 2026
the car has a grinding that i am not sure where it is coming from, it maybe coming from the wheel and it also has a battery problem
Incident date: Mar 9, 2026
Going home from work, At highway traffic light intersection and car began to shake, sputter.. Engine and Oil light briefly came on before car stalled and shut off. In panic put gear into park, turned ignition button, car started and was able to put into drive and proceed. Not long after, on a main road, waiting for turn light, stalled, lost power again. Did not have any acceleration or power. Car... Read more