Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints

137,559 Reported Crashes

55,854 Reported Fires

8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 112,682 complaints — component: UNKNOWN OR OTHER

Incident date: Jan 8, 2026

The vehicle poses a fire risk not allowing the vehicle to be parked under structures and the vehicle cannot be charged even though it is a plug-in hybrid vehicle. There is an active recall and this is not the first one. The fix for the recall is a software update that can shut off the high voltage battery if an issue is encountered which leaves the vehicle in limp mode, which is dangerous when tra... Read more

Incident date: Jan 14, 2026

This car was in a BBB binding Arbitration and Hyundai was told to fix: speed control malfunction, speed linit not posting to hub arbitrary fan engagement. The Dealership ALM West had the car 2 weeks and the car sat on their lot. They said we are unable to duplicate the problem. Now in addition I showed them the cracked windshield and they were not responsible. I had an insurance complaint I took i... Read more

Incident date: Jan 15, 2026

My 2024 Jeep Wagoneer Series 2 frequently stalls while coming out of idle, such as at traffic lights. This is not the auto stop-start feature and happens whether or not auto stop-start is deactivated. Usually, after being by stopped, as I am getting ready to start moving again, the vehicle will slightly rev or try to lurch forward before stalling out. This turns the engine off, throws the car in... Read more

Incident date: Jul 18, 2023

The problem with this vehicle is what I believe to be the transmission. When the car accelerates there is a delayed effect. The car jerks or unexpectedly accelerates while driving. Our safety has been compromised because of this issue. It’s random when these things happen. I’ve taken it the to dealership and they have said they found nothing wrong. There are no lights that come up.

Incident date: Dec 2, 2025

To Whom It May Concern, I am submitting this complaint regarding my **2024 Chevrolet Blazer** and the handling of my case by GM, GM Financial, and affiliated dealerships. In **sub-zero temperatures**, the heating system in my vehicle completely failed while I was transporting my **newborn child**, creating a serious safety concern. I immediately sought assistance at **Moran Chevrolet**, where I wa... Read more

Incident date: Jan 14, 2026

There is NO mechanism to unlock the rear passenger doors in case of electrical failure. No Emergency mechanical door opening in case of emergency. Passengers will NOT be able to get out of the LOCKED vehicle during an emergency (i.e. crash, battery fire, submerged in water, etc). This is an EXTREMELY IMMINENT DANGER for small kids who are sitting in car seats, since it will take even longer to rel... Read more

Incident date: Jan 13, 2026

My 2020 gmc sierra has had poor gas mileage problems i have taken it to gm a few times with them not able to dind anything wrong through diagnostic. A couple years later my horrible gas mileage came back and service ecs and stabilitrack message came back on and disappeared. I spoke to another shop and they advised me its the dfm lifter issues that everyone has been talking about. So the shop pe... Read more

Incident date: Nov 13, 2025

I purchased a 2022 Honda Accord Sport 2.0 in 2023 with less than 100 miles at the time of purchase. To this day it has 15,005 miles, I comply with recommended maintenence, however the car has been trying to kill me. I purchased Honda Care along with numerous other extended warranties. Mind you I paid for the ENTIRE car in cash. While driving, the car randomly slams on the breaks when no one is on ... Read more

Incident date: Dec 10, 2025

12/10/25 took wife’s vehicle to church, came home, at 11:22pm a loud noise from outside brought us out of bed, ran to door, wife asked if I smelled something, went outside and seen the glow from in front of garage, I ran to the garage and saw truck burning from engine bay, hooked up water hose, didn’t faze it, took fire department 20 minutes to show, truck has not been driven since 12/6/25, I ... Read more

Fire

Incident date: Aug 1, 2025

Service engine light has been lit up and it says “emissions system problem”. I have had it tested at the shop and it states code P219A (air-fuel ratio variation of cylinder [bank 1, rear bank) which I am told has a warranty extension from Honda for 10 years or 150k miles. I am told my VIN does not quality. If other 2019 Odyssey’s have the same issue and qualify, why doesn’t mine? The fuel ... Read more

Incident date: Jan 13, 2026

Power tailgate stopped working. Warning indicator indicated Power Tailgate failure. Dealer found water to be leaking onto tailgate unit from driver’s side roof rail. Recommended replacing and programming new PTG unit and resealing water leak. Repair cost was $1,311.51

Incident date: Jan 13, 2026

My cameras are not working sometimes. I received a recall notification on my app regarding backup camera. I did a software update at the dealer audi of queens on 1/6/26. Cameras were working fine for a week, but now I started having issues again.

Incident date: Dec 16, 2025

Driver side active headrest deployed while driving the vehicle causing safety concern and head/neck injury and pain.

1 injured

Incident date: Nov 20, 2025

We have a water leak that was coming in both windows and onto the floor. Since reported it the car will slow down while driving because of codes issues about the doors are not closed and it is. I feel it's due to the water leak that is coming into the car. Took the car to a Chevrolet Dealer in Columbia South Carolina and they said it was coming from the roof weather stripping. They said it wasn't... Read more

Incident date: Jan 9, 2026

chassis/frame was recalled on warranty that Toyota did not inform me of and they refused to do anything about it. They said two regular mail letters were sent out to me. I have never received them. The framing of my vehicle is so bad that an accident was waiting to happen when I took my vehicle foreign oil exchange. I asked them to look at the muffler because it was hanging and that’s when they ... Read more

Incident date: Jan 14, 2026

2020 Chevy Blazer thermostat isn't operating correctly.

Incident date: Dec 5, 2025

The rear view mirror shakes when driving on bumpy roads or uneven roads. The rear part of the car shimmies. The vehicle is available for inspection.I believe it’s a safety issue Yes, the issue has been confirmed by dealership Unknown if the rear view mirror has been inspected by the manufacturer The issues were noticed a few days after purchasing the vehicle.

Incident date: Jan 1, 2026

While driving my new Honda CR-V, the vehicle suddenly caught fire without any accident, collision, or external cause. Warning lights appeared and smoke/fire followed shortly after. The incident was extremely dangerous and resulted in a total loss of the vehicle. No physical injury occurred, but this was a serious safety failure. The vehicle was well within the manufacturer warranty period.

Fire

Incident date: Jan 14, 2026

I just purchased the vehicle there was an open recall that was never taken care of. I took it to the dealership and the front exhaust pipe is cracked and leaking which was the original recall

Incident date: May 25, 2025

The car has a burning rubber order when driven intermittently, with smoke coming from the vents. This has been evaluated by Porsche Silver Spring 3 times June, October, November of 2025. June dealer unable to reproduce, October they reproduced it and replaced a heater. The problem has persisted but in November and December they dealer has been unable to reproduce on their test drive.

Incident date: Jan 1, 2026

Purchased a used 2008 Lexus LS460 and within about two hours the vehicle abruptly and completely shut down while driving in traffic, with no warning and no practical ability to predict the failure or safely pull off the road. Near collisions were narrowly avoided only because other drivers swerved or slammed on brakes. At the time of purchase there were no warning lights illuminated, but immediate... Read more

Incident date: Jan 13, 2026

My 2019 Toyota CHR has only 82,000 mileage, and already required by the dealer to change the transmission which costs a lot

Incident date: Jan 7, 2026

My rear window exploded while parked and powered off. Absolutely NOTHING hit it in any way. I was just reaching for the handle to get out of the car when it happened. Please note I’ve only owned this vehicle for two weeks now. This happened one week after purchase. Warranty did not cover rear glass. I paid out of pocket for replacement. (I have receipts) I have found that in the 2 weeks of own... Read more

Incident date: May 30, 2025

While driving at freeway speed under clear weather conditions with no traffic or debris, the panoramic glass roof on my 2024 Mercedes-Benz AMG EQE SUV suddenly shattered without warning. There was no impact or external cause. The glass appeared to explode from the inside out and fell into the vehicle, creating a serious safety hazard. The dealer denied warranty coverage and stated it was not a man... Read more

Incident date: Aug 8, 2025

UNKNOWN what failed because it burned to the ground. August 8, 2025 The Jeep was running and driving normal. I pulled over into Robert Louis Stevenson Park parking area to let my kids (ages 3 and 4) out for a potty break. I left the vehicle running since it was hot and the AC was on. As I was getting my first child out smoke started pouring out of the passenger side wheel well and hood, coming... Read more

Fire

Incident date: Jan 9, 2026

Back window glass spontaneously exploded. there was only a temperature difference of around 20 degrees, nothing crazy and the back window exploided out

Incident date: Jan 14, 2026

Sometime between 9pm on January 13th and 8:45am on January 14th, the rear glass of my 2020 Acura RDX shattered inside our closed, insulated garage. No cause could be found inside or around the garage and I googled and found out the rear defroster grid causes stress on the class and is actually quite common. I also have a video but it’s too large to upload.

Incident date: Jan 13, 2026

I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued t... Read more

Incident date: Sep 1, 2025

Roof racks have deteriorated due to sun exposure and have cracked where the contact the top and started leaking. The paint on the roof and hood had also failed. I had to have the top and hood repainted prior to having it ceramic coated. The roof racks leaking have damaged the headliner in the cargo area. I have tried to reseal them with a silicone sealant since removing them or replacing them is t... Read more

Incident date: Dec 8, 2025

Acura TSB 25-033 details how dealerships or independent shops should update the infotainment unit (a11). When followed correctly, the update causes the infotainment unit to fail. This leaves the vehicle with no hands-free safety and GPS functions, in addition to no radio. Acura cannot replace the radio unit, rendering hands-free safety features useless.

Incident date: Jan 12, 2026

Radiator has had a leak twice in the past three months. This has cause me to have to get it fully replaced at my own cost. This is a design flaw and is at no part my fault.

Incident date: Jan 13, 2026

While driving down the road I heard a loud explosion that sounded like a gunshot hit my read window. This caused me to jerk the car and almost hit the driving car next to me. I pulled over and realized that my sunroof had suddenly exploded and shattered onto the shade located in the ceiling.

Incident date: Jan 1, 2021

The radio turns volume up and down on its own and changes the radio station. When turning the volume up and up with the knob, the volume erratically increases

Incident date: Jan 7, 2026

Sunroof exploded while driving on the interstate. A loud noise and glass was everywhere inside the truck on my passenger and I. The distraction caused me to slam on brakes injuring my foot in which I’m out of work for 4 weeks

1 injured

Incident date: Jan 10, 2026

This problem is seemingly widespread from one google search! The infotainment system screen will randomly start doing “ghost touches,” tapping random areas of the screen which is distracting but also clicking on things that shouldn’t be casually clicked like emergency calling or calling a random number! The screen would end my navigation, mute the speaker, go back, switch to a different app,... Read more

Incident date: Jan 14, 2026

My truck locks up the back tires at 7 mph. No warning lights come on and the only indication it is going to happen is when shifting from park to reverse it bangs extremely hard.

Incident date: Dec 2, 2025

The sunroof shattered suddenly while driving. There was no external impact to the vehicle.

Incident date: Jan 12, 2026

Back windshield spontaneously shattered while parked with no damage or external forces that could of caused this.

Incident date: Jan 5, 2026

Low oil pressure indication light came on and then off. Vehicle taken to Jeep, they informed us that the 2.4L engine was consuming oil which led to internal damage to engine. Service associate claims Jeep had a recall on this specific problem with this specific engine.

Incident date: Jan 12, 2026

While driving in traffIc on the freeway, my car began to shake, like driving was a struggle. Then, the car stalled and stopped working, with the display still lit and the car still in Drive. Traffic was moving at about 15 miles per hour. I had to hold the brakes to prevent my car from rolling backwards into the cars behind me. I shifted the car into Park. I turned the car off and back on, and it j... Read more

Incident date: Jan 8, 2025

I am writing to formally express my concern regarding the paint on my 2017 Kia, which has begun peeling and coming off prematurely. I have raised this issue multiple times with my local Kia dealership and inquired about possible warranty coverage or repair options, as paint deterioration of this nature should not be occurring. I have also become aware of numerous similar complaints from other Kia... Read more

Incident date: Jan 13, 2026

This compliant is based on the manufactures unwillingness to provide a rental car despite the fact the car is in the shop now for over a week. They have stated in writing that they will not provide a rental car or alternative transportation until the repair for NHTSA recall number 25V-766 or 78C is determined. This leads me without a usable vehicle for an unknown period of time and their refusal t... Read more

Incident date: Jan 13, 2026

The infotainment display continues to flicker after the B4C safety recall was completed at the dealer. This is quite distracting while driving

Incident date: Oct 4, 2024

problem since day 1. Instrument cluster goes dark frequently. no speedometer or gauges are illuminated. may stay dark for long periods of time and other times it is shorter periods. sometimes smacking it will bring it back up. sometimes not. cluster changed 2 times by dealer. problem continues. code read problem with harness connector showed up once but they cleared it and it hasn't come back. pan... Read more

Incident date: Jan 8, 2026

The In-Cabin Camera system is having non stop issues. I have had this car since 2024 and have never experienced issues with this system like I have for the past month or so. I don't know if this is because of the latest update that was done on 11-26-25 or not.The system constantly goes off telling me to keep my eyes on the road when I am staring at the car in front of my while I am driving. It din... Read more

Incident date: Nov 3, 2025

I am filing this complaint regarding a safety-related windshield defect on my 2025 Lincoln Corsair Grand Touring. My vehicle is included in Lincoln/Ford recall 25C60 (NHTSA 25V730), which involves windshields manufactured with air bubbles in the laminate layer that can impair visibility and violate FMVSS 205 – Glazing Materials. Although my windshield does not show the “large air bubbles” d... Read more

Incident date: Jan 12, 2025

I was driving and hit a small bump in the road and my back glass exploded it was so loud I almost wrecked my car. I called nissan and they told me to bring it in and they would replace it they did it with no questions so it raised a red flag then I googled and found it is happening to alot of owners of nissan rouge 2022-2025. I bought this as a forever car and I feel they will not keep replacing i... Read more

Incident date: Jun 2, 2025

The paint, there was a recall in the last but my vehicle isn’t apart of it but I have a silver 2018 Hyundai Elantra and my paint is just peeling like crazy! It’s peeling all of the good the roof and now starting in the back of the trunk where the rear window is located. It is starting to rust on the hood.

Incident date: Dec 18, 2025

The transmission on our 2021 Subaru Ascent is slipping and failing to accelerate, RPMs reving, and every issue indicator notification light is on. We took the car to our mechanic, then to the Subaru dealership service dept for diagnosis. A full transmission replacement is required plus associated repairs for a cost of $14,543.98. Service estimate attached. This repair is more than 2/3 of the val... Read more

Incident date: Aug 5, 2025

Loss of engine power, engine noise. I am submitting this complaint regarding Ford Motor Company’s handling of an active safety recall affecting my vehicle and its failure to complete recall-related repairs after directing me to a dealership for evaluation. I previously filed a complaint with NHTSA regarding this safety issue. Following that complaint, Ford Motor Company contacted me and instruc... Read more

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