Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
Incident date: Mar 24, 2026
Air conditioning system is faulty. Purchased a new Volkswagen Tiguan in 2023. The blower motor was faulty in 2024 and was replaced in 2025 the A/C began making noises again and stopped working off and on in September 2025 and now the unit does not work at all.
Incident date: Mar 3, 2026
Trim around back window is kept on with sticky tape and it comes off on highway driving. Poses a safety risk
Incident date: Feb 14, 2026
Component/System Failure: The turbocharger system failed, specifically the wastegate arm, resulting in loss of boost and reduced engine performance. The failed component should be available for inspection upon request through the servicing dealership. Safety Risk: The failure caused a sudden loss of engine power while driving, placing me and others at risk, especially in traffic situations where ... Read more
VOLKSWAGEN
TIGUAN
(2022) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Mar 25, 2026
The high-pressure fuel pump (HPFP) failed internally while I was driving at night, causing the vehicle to suddenly stall and shut off completely while my children were in the vehicle. This resulted in an immediate loss of power and created a dangerous situation in traffic. The failure caused metal debris to spread throughout the entire fuel system, and the dealership confirmed that the system req... Read more
Incident date: Feb 2, 2026
My car started shutting down while driving. After the engine started seizing the key wouldn't turn in my ignition. Took car to dealership immediately on 10, 2026. Took again in 2024 for recall and other repairs. Found out after requesting previous service incidents they failed to do recall repairs and never notified me of it, or to come back. I've requested current diagnostic report several times ... Read more
Incident date: Nov 30, 2025
The backup camera on my Transit does not work. When in reverse the screen turns blue or says camera not available. It has shown the image upside down a few times, but it never works for more than a few seconds. I just bought this vehicle in November, and it has been doing this the entire time it has been in my possession.
Incident date: Dec 23, 2025
2025 Chevrolet Blazer EV AWD purchased 5/23/25 (under 3,100 miles) The vehicle's Telematics Control Module (TCM) has failed, disabling the built-in navigation system, OnStar services, remote start, and My Chevrolet app connectivity. The dealership confirmed the TCM needs replacement and the part is on backorder with no ETA. This is a known issue affecting this model. I am reporting this as a saf... Read more
Incident date: Mar 23, 2026
The back up/rear view camera display a blank or distorted image while in reverse and has reduced and distorted my view of what is behind in not one, but on both my 2015 Fords which have been recalled. I have come close on several occasions to having an accident. I got a letter from Ford confirming both cars are in a recall in October of 2025. We are now 6 months later and the service department ... Read more
Incident date: Mar 5, 2026
On [XXX], while driving my 2021 Ram ProMaster 2500 at highway speed in Florida, the van suddenly lost all power and came to a near stop, then re-engaged. Vehicles were in front and behind me, creating an immediate risk of serious collision, injury, or death. I pulled over ~30 minutes, restarted, but it could not exceed 20 mph while RPMs were high. AutoZone confirmed limp mode and advised a dealer.... Read more
FORD
EXPEDITION
(2017) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Sep 19, 2025
Vehicle is subject to NHTSA Recall 25V572 (Ford 25S89) for rear view camera failure. The camera intermittently displays a blank or distorted image when in reverse, or shows a “camera unavailable” message. This is a known safety defect acknowledged by the manufacturer. Remedy has not been available for over 6 months, leaving the vehicle with an unresolved safety issue affecting rear visibility... Read more
Incident date: Mar 19, 2026
The sliding portion of the panoramic sunroof spontaneously shattered with an explosive sound and force without provocation or impact damage occurring. We were driving at 5-10 MPH through our apartment complex, but it would have been more dangerous had we been driving at a higher rate of speed on a street or highway. My husband suffered some light scratches on his left arm, but no other injuries th... Read more
HONDA
CLARITY PLUG-IN HYBRID
(2018) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Mar 18, 2026
As soon as I got to work and put it in park I got a message on the dashboard saying “Engine Temperature Too Hot. Do Not Drive. Allow Engine To Cool”. No other warning signs were shown before this. I looked up on google what maybe it meant and to my findings it mentioned gasket and all I noticed recent complaints and claims filed with 2018 Honda accords for a known issue with these Honda accord... Read more
Incident date: Mar 14, 2026
Incident Date，March 07, 2026] Current Mileage, 31625 miles I am reporting a catastrophic structural failure of a safety-critical suspension component on my Tesla Model Y. Upon inspection, I discovered that one of the bolts securing the driver-side lower control arm has completely detached and fallen off. A second bolt is approximately 50% loose. This has caused a significant safety hazard... Read more
Incident date: Mar 25, 2026
I am writing to report a serious safety concern involving my 2024 Chevrolet Silverado that resulted in a child being locked inside the vehicle with the key fob present inside the car. On March 25 2026, after parking and turning off the vehicle, I exited the driver’s seat with my key fob inside my purse, which remained in the front of the vehicle. I then walked around to remove my daughter from ... Read more
Incident date: Feb 26, 2026
The panoramic sunroof gets stuck in the open position and also the motor makes a clicking sound. It is not opened all the way hardly at all, maybe 5 times a year if that. The problem is all over the internet and the dealerships routinely denies any knowledge of it and wants anywhere from 7k to more to fix the entire roof. This is very unprofessional and should not be swept under the rug. Repor... Read more
Incident date: Feb 2, 2026
I am contacting you regarding my 2025 Ram 1500 with an open safety recall (Manufacturer Recall #03D, NHTSA #26V-059). Case Number [XXX] This recall has been active since February 2, 2026, and my dealer has informed me that parts are still not available. It has now been over a month with no clear timeline for repair. I need clarification on the following: I keep calling the manufacture they told... Read more
TOYOTA
HIGHLANDER
(2024) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Mar 1, 2026
The brand new from the factory transmission that got replaced at a dealership to “fix” the initial recall stalled and went into limp mode while driving at under 50,000 miles.
Incident date: Mar 25, 2026
The warning light is saying engine power reduced having to do with the DEF system
Incident date: Mar 10, 2026
Power Transfer Unit stopped working. Brakes locked up and car would not move. Is not drive-able at this time. Currently at a dealership awaiting part, of which there is NO ETA on. I was just entering a roundabout when the part failed, and I could have been hit as the vehicle fully stopped and could not be moved. There was a grinding noise and no warning prior of this part failing. The problem was ... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Mar 24, 2026
1. My safety system/camera system is no longer working properly. The screen displays either a black/blank screen, an inverted (upside down) image, or an image that appears to be zoomed in to a very small viewing area. The alerts (beeping) does not function consistently when backing up. The horn does not always work. At times the entire electrical display including the sound system will reset witho... Read more
Incident date: Mar 23, 2026
The digital dash cluster will randomly blank out while driving. After it sits for aboutba few hrs parked, it will turn back on just to repeat it down the road again. I tried bring it up with the dealership a few times and I was told they aren't able to replicate the issue and it's within factory spec. This is extremely dangerous since this creates issues of not knowing how fast the vehicle is go... Read more
Incident date: Mar 25, 2026
Cascading air conditioning system failures in my 2018 Subaru Forester. The failures occurred in the following sequence: 1. Expansion Valve Failure – The AC expansion valve failed, requiring repair. 2. Evaporator Core Failure – Shortly thereafter, the evaporator core failed, causing complete loss of air conditioning and requiring a second very costly repair. 3. AC Compressor Failure – Then th... Read more
Incident date: Apr 1, 2024
My truck only has 26000 miles and the transmission started acting very funny, shifting erratically, then it was stuck in 5th gear limp mode. There is some kind of bushing that comes loose in these 10 speed transmissions. It cost me $7597.48. And $150.00 towing.
TOYOTA
HIGHLANDER
(2017) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Mar 7, 2026
I just traded for this car! I am a [XXX] male! After I had already signed the Paperwork Then and only then I was told there was only one key FOB! Living in a remote area of the mountains I would have Never bought the car if I had known this! Not having a back up key is like not having a spare tire! It could actually be life threatening for a [XXX] ! I was told I could get a Fob online and any loc... Read more
Incident date: Jul 29, 2025
My 2025 GMC Yukon's infotainment system has repeatedly failed. The huge center screen frequently goes black upon starting the car. Once the screen goes black you are unable to control literally dozens of the vehicle's features including but not limited to climate controls, safety features, heated/ventilated seats, gps, lane assist, the radio, no backup camera, etc. When the screen blacks out, the ... Read more
Incident date: Jan 12, 2026
Infotainment system freezing, screen shaking, touch screen not working, disconnecting from android auto, unable to connect to phone.
GMC
SIERRA 1500
(2020) — UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Feb 27, 2026
Without any warning, on March 15, 2026, I turned out of a parking lot onto a major road and I noticed it wouldn't accelerate above 20 mph, so I pulled off the road. I tried again and my vehicle still failed to accelerate. And on my third attempt, my vehicle decelerated and was about to completely stall. I managed to turn into a parking lot and avoid getting rear ended. However, this could have... Read more
Incident date: Mar 15, 2026
Car was off and parked and randomly caught on fire. Completely totaling the car
Fire
Incident date: Dec 17, 2025
I received a recall notice in October 2025 for the back up camera on my car. As of now, there is still no remedy. This puts me and others at risk of potential injury. I have waited patiently and still no solution. Can you help me?
FORD
EXPEDITION
(2018) — UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Mar 20, 2026
REAR WINDOW OF 2019 ACURA RDX SHATTERED SPONTANEOUSLY WITHOUT MANIPULATION.
Incident date: May 1, 2025
The Instrument panel that shows the Tire Pressure, Speed, Oil, Mileage etc. goes blank black then comes back on. Its been happening for a year and I did contacted Chevy about it. I waited for them to contact me back but they never did. I have taken it for the oil changes at the dealer but its usually on. I explain to the Chevy Dealer service about it over the phone, they told me it would co... Read more
Incident date: Mar 1, 2026
Vehicle has 78000 miles on it and has started to stutter/struggle to find gears between what I believe to be 3rd and 5th gear. It generally happens between 25-40 mph. This has consistently happened whether the vehicle is cold or warm. This, according to many forums I’ve seen, is a common issue with this model of vehicle and transmission. It was brought into my local ford dealership on 2/17/2026 ... Read more
TOYOTA
RAV4 PRIME
(2023) — UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Sep 15, 2025
13.2 inch console display went blank on 9/15/25; remedy not available for over 6 months now; they still do not have a definite schedule to give me; toyota says to wait for another letter that should have been sent out months ago. Not sure if litigation is appropriate for this case.
GMC
SIERRA 1500
(2023) — UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Feb 6, 2026
I was driving on the highway at about 80 miles per hour and all of the sudden, a piece of the front grill detached and flew off, hitting the top of the of the roof.
Incident date: Oct 1, 2025
While driving down the highway at about 60 mph, the vehicle made a loud noise like a gunshot, and the sunroof exploded. Fragments of glass fell from the sunroof onto the backseat and floor board and large chunks of glass fell after. There was not any indication that the sunroof was damaged prior to failure and there were no other cars around that could have caused a rock or other debris to fly up ... Read more
Incident date: Mar 1, 2025
On March 18, 2026, while driving a leased Honda Prologue in rush-hour traffic on a major highway in [XXX] , the vehicle suddenly shut down and would not restart for approximately two minutes. The incident occurred without any warning messages, alerts, or notifications and created an extremely dangerous situation. At the time of the incident, traffic had been stop-and-go for approximately three mi... Read more
Incident date: Oct 1, 2025
We are experiencing 2 problems. The primary issue is both front axle. CV joints are clicking and making poppy noises when you turn either right or left. secondary issue, the car is having is the. Reverse collision warning problem. It is engaging and breaking the vehicle. When there is nothing behind it, it happens constantly. And we've had to turn the feature off on the vehicle's information hea... Read more
CHEVROLET
SILVERADO 2500
(2024) — UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Mar 18, 2026
Digital Display & information screen goes black, you can't see anything at all. I had an issue with my Trax not to long after I purchased it had to take it back to dealership told service manager about it, nothing was done about the display. With the display out you couldn't read any warnings at all not even temperature and blown my engine. My Trax didn't have regular gages. The dealership had fre... Read more
Incident date: Mar 17, 2026
While driving at any time, the speedometer will instantly drop and the car feels like it's about to shut itself off. After a diagnostic with a mechanic, they stated this was the crankshaft issue; similar to a recall for other 2016 jeep compass. My vin is not currently associated with this recall notice, however based on these safety defects, it seems it should be considered under the recall
Incident date: Dec 27, 2025
Air conditioning has never worked. It was purchased in the winter. As weather warmed, we noticed the air conditioning was never cold. Dropped it off at the dealership. Their first comment before looking at the vehicle was that a rock probably hit it and broke the air conditioning. After inspection they said it was a rock so it isn’t a warranty item. Seems suspicious. Possibly warranty fraud to t... Read more
CHEVROLET
SILVERADO 1500
(2022) — UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Mar 24, 2026
In August 2025, I had taken the van for a drive to charge things up, got home, put it in park and parked it in my driveway, which has a mild slope. ~ 30 seconds - 1 minute after me leaving the vehicle, it rolled backward out of the driveway, across a busy street and 1/4 into my neighbors yard. I was mortified, there is usually a lot of people walking their dogs, kids etc...and cars going by. The v... Read more
Incident date: Sep 30, 2025
The service 4WD light is on in this vehicle. Upon taking it to my personal mechanic to fix the issue, it was determined that the code was associated with a recall. This recall did not include my VIN number but is a safety recall on other vehicles. When calling Jeep/Chrysler to determine my next steps, i was advised to bring the vehicle to a dealer as they could not accept anything from my personal... Read more
Incident date: Mar 12, 2026
The vehicle displays inaccurate fuel level and miles-to-empty information, creating a safety risk because the driver cannot reliably determine how much fuel is actually available or how far the vehicle can be driven. The infotainment system also freezes and CarPlay frequently becomes unusable. There was also a key recognition / “key not detected” malfunction. These issues have occurred in a ne... Read more
Incident date: Jan 1, 2024
I am writing to file a formal safety complaint against Tesla, Inc. regarding a software update failure that has disabled legally required vehicle functions on my Tesla for over two years. For more than 26 months, my vehicle has been unable to complete a software update through Tesla's over-the-air (OTA) update system. As a direct result of this failure, my vehicle's display screen does not functi... Read more
Incident date: Aug 30, 2025
While driving on the highway, I heard a loud pop that made me flinch and swerve. After parking I noticed the glass in the sunroof had exploded upward like a volcano, leaving a large hole. Fortunately the shade was closed, or glass would have come into the car while I was driving.
Incident date: Mar 24, 2026
When moving forward at very slow speed, the steering wheel bounces as if it had been hit by something and we hear a loud "thunk". The whole front end of the car vibrates. This has also happened once while completely stopped at a traffic signal. This has been happening for several months, and we know that others have reported the same problem, but the dealer is unresponsive. We are worried ... Read more
Incident date: May 1, 2025
My car failed to connect/stay connected to a charger. When a successful charge started, within 5 minutes , my dash lit up with warning messages to stop moving the car. Place car in park. Battery needs to be replaced. My car was in park at the time. Then the charging session ended and wouldn't reconnect. My car wouldn't start either. Leaving me stranded at the charging station . I called for tow... Read more
Incident date: Dec 22, 2025
Due to the design of the grill located at the front end of the 2025 toyota grand highlander the vehicle poses vulnerability for multiple debris items to fly up into exposed air conditioning condensor. The damage caused by the debris is not covered by the warranty because it is considered an outside occurrence. However the design creates the vulnerability for the ac to become damaged. It is also s... Read more
Incident date: Mar 17, 2026
I was driving on the highway going approximately 75mph, everything was 100% normal. All of a sudden, and at once, my steering wheel started to shake, the car lost power/acceleration and speed quickly dropped. The engine was making loud noises. We pulled over, called my mechanic I've had for 35yrs. We were able to get the car to the garage driving very slowly, it wouldn't go above maybe 30mph. My m... Read more
Incident date: Mar 4, 2026
I'm reporting a rearview camera issue in my Hyundai Santa Fe 2020. The camera image was previously static/distorted and has now completely stopped working. When the vehicle is placed in reverse, no image is displayed. This creates a safety risk, as the rearview camera is essential for visibility and preventing accidents while backing up. I am aware there has been a recall for similar rearview came... Read more