Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
VOLKSWAGEN
ID.4
(2021) — UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Mar 13, 2026
A persistent humming/whining noise occurs at highway speeds (around 60–70 mph). The noise has been present for more than two years and has continued through multiple major repairs. The sound appears to come from the drivetrain area and raises concerns about a potential driveline or mechanical failure at speed. The issue has been reproduced and confirmed by multiple authorized dealerships. The v... Read more
Incident date: Mar 25, 2026
An explosion bursted out on my panoramic glass rooftop while I was driving at normal subdivisional speed at 25 - 30 mpg. The rooftop shattered spontaneously without impact. Took the vehicle to Toyota dealership where bought from. The advisor in service thought it is weird as the edges of the big hole on rooftop are convex. However they decided it shall hit by other objects Showed to insurance ... Read more
MERCEDES-BENZ
EQB 300 4MATIC
(2023) — UNKNOWN OR OTHER
Mar 27, 2026
Incident date: Sep 30, 2024
I was driving on the freewayin the night time on several occasions and the Emissions light and check engine light comes on and the car lost speed and would not accelerate. I had to put my hazards on to exit the freeway slowly to pull over turn the car off, sometimes this corrects the problems. but this has happened on several occasions. the vehicle is now at the dealer being diagnostic, they end u... Read more
Incident date: Mar 25, 2026
Yesterday March 25th 2026 I went to work and parked my 2017 Toyota RAV4 and about 30minutes later it was on fire in the parking lot. The fire happened around the battery area
Fire
Incident date: Feb 21, 2026
Radio makes a very loud static noise with in 30 minutes of driving the car. The radio is off when this noise starts from the back speakers and the noise will move all the way to the front of the car. It stays on for 15-20 minutes and may quit on its own, or until I cut the car off. I cannot control the volume on this static/noise. It is very loud . Is there any recall on this issue with the 2017... Read more
Incident date: Nov 12, 2025
As I was driving,making a right turn and with out warning my steering wheel before excessively hard to control, turn. Because of the sudden wheel tightening as I was making this right turn I almost collided with a vehicle in next lane on highway. My brakes were in good standing but I had to really step down on my brakes to gain control of the steering wheel. I put in the shop and got a multi point... Read more
Incident date: Oct 25, 2025
Door Latches freeze in cold temps and prevent my doors from latching closed. I held an extended warranty on my vehicle and reported to my local dealership, but they would not repair since I could not replicate the issue after the fact. The newer models of my vehicle have this listed as a recall item, but they fail to recognize that the same thing is happening to my vehicle.
Incident date: Sep 4, 2025
I live in Lake Charles Louisiana. I have a 2016 Tahoe LTZ my transmission went out .
Incident date: Mar 26, 2026
My 2019 ford edge has a powertrain malfunction and it states to seek the dealership immediately! The suv is swaying badly and the auto start/stop components scares me whenever restarts and there is a burning smell- its nearly causing me to lose control once it restarts.. please help im affraid to drive it. This is my only means of transportation and i am dissabled.
Incident date: Mar 16, 2026
On [XXX], at approximately 4:10 PM, I was at the McDonald’s drive-through located at [XXX] and [XXX] in Springfield, Missouri. I was stopped at the final service window. As I pulled away from the window, I approached a 90-degree left turn heading south. I removed my foot from the accelerator pedal to allow the truck to coast slowly around the corner, as the area is heavily pedestrian and require... Read more
Incident date: Mar 25, 2026
Vehicle: 2025 Toyota 4Runner Summary of Issue: The rear tailgate cannot be opened if the rear window is even slightly lowered. This appears to be an intentional design feature; however, it creates a real-world safety concern. Description of Safety Concern: In normal daily use, I needed to quickly access the rear cargo area (to retrieve my child’s belongings) while parked with the vehicle turne... Read more
Incident date: Jan 20, 2026
Shifter to park message showing on dash and Vehicle will not stop beeping and drains the battery and you can not lock the car. This is a know problem with Buick Encore 2023 and Buick has not recalled it and did not cover the cost of the repair, which cost me $659.68 plus tax.
Incident date: Mar 23, 2026
After a long winter in northern ILLINOIS, we had a 70’ afternoon and I tried to open my sunroof and it stopped working. I heard a crunching sound and tried to reverse it and that may have made it worse. It had been working fine in the fall months September and October when I last used it. It did not cause a safety issue. No one was at risk. I’ve taken the car to the closest KIA dealer to m... Read more
Incident date: Mar 2, 2026
"I am reporting High Desert Ford (formerly Sunland Ford) for refusing to perform the remedy for Safety Recall 25S89 (NHTSA 25V572) on my 2017 Ford Mustang. Despite my vehicle exhibiting the exact 'distorted/blank image' defect described in the recall, the dealership refused the repair based on two non-compliant grounds: 1. Digital vs. Physical Defect: The dealer stated that because no 'Diagnosti... Read more
Incident date: Jan 28, 2026
I can't unscrew 4 lug nuts on my rear wheel. I was able to remove just one bought extra tool try to remove them all. Material is like butter, not steel. How engineering could let material like that to be used. I found on the web that a dealer wonna $400 to remove that lugs....
DODGE
GRAND CARAVAN
(2015) — UNKNOWN OR OTHER
Mar 26, 2026
Incident date: Mar 3, 2026
In January 2026 I received a recall notice (NHSTA # 25V900) from Audi USA regarding a potential malfunction in the rear-view camera system of my 2019 Audi A7. The notice stated this would be corrected by a dealer of my choice making a software update, and that the work would take a maximum of one-half day. On February 25, 2026, I delivered my vehicle to Audi Richmond, Richmond, VA, where I had p... Read more
Incident date: Mar 20, 2026
Many vehicles functions are controlled by the Uconnect screen, climate controls, stereo, navigation and hands free phone operation. The 12” screen for the Uconnect system has a know issue where it goes blank, screen dances around and renders the hands free function useless along with the other critical functions. If the screen goes out while driving it can cause confusion with the driver.
Incident date: Mar 22, 2026
After purchasing this car used, I signed up for MyBMW remote services. My account portal stated Emergency SOS call button and crash detection services were active on my car. I decided to test, and it turns out it's not, due to the issue in SIB 84 09 22. The car will just receive a call failed message, since it's trying to do voice calls in 3G, due to the improperly programmed 4G telematics unit.... Read more
THOR MOTOR COACH
PALLADIUM
(2025) — UNKNOWN OR OTHER
Mar 26, 2026
Incident date: Apr 17, 2025
NOTE: This is an RV built by Thor Motorhomes on a Ford Transit chassis. I believe the issue is caused by Thor. There is a sticker on the window of the side sliding door that gives instructions for unlocking the door (from the inside) in case of an emergency. The sticker states: "WARNING IN AN EMERGENCY, PULL THE LATCH TWICE TO UNLOCK THE DOOR". The instructions do not work. The sticker should o... Read more
Incident date: Mar 4, 2026
Back up camera intermittently fails to operate giving a squiggly picture or a blank black screen. I have seen many articles involving the same issues with Ford Broncos and where recalls have been issued for those vehicles. When will the NTSB be calling for Ford to recall other vehicles models having the same issues?
Incident date: Mar 26, 2026
I am the original owner of a 2020 Kia Telluride. The white paint on the car is coming off in huge pieces all over the front. The primer is still attached to the metal. Huge chunks are coming off as we drive it. We have spoke to the dealership and Kia corporate as well and they do not care because it is out of the 3 year warranty. We had a paint shop inspect it and get an estimate for it to be fi... Read more
Incident date: Mar 12, 2026
Hazard lights are inoperable this will be the second time going in for repair but 4th time it has occured. It also makes SOS inoperable and the roof lights. This is a safety concern that has not caused an accident but is a big issue since hazard lights are used when accident or emergencies occur and they are inoperable and this has been a frequent issue
Incident date: Mar 12, 2025
A recall repair was completed in 2023 related to an overheating warning. Recently, the same issue has returned. The engine cooling fan runs at a very high speed for several minutes and then shuts off, even when the vehicle is cold or operating under normal conditions. An overheating warning message appeared briefly while driving, but the temperature gauge remained within the normal range. This su... Read more
Incident date: Mar 13, 2026
The drivers side sliding door will not open. The local dealership checked it and says it is the door lock actuator that needs to be replaced. There was a recall on this part, but we never got a recall notice. The vehicle messaging system never indicated a problem. The passenger side sliding door has also had problems, but it still opens. It just makes a lot of noise when opening sometimes, and wil... Read more
Incident date: Mar 13, 2026
The chrome overlay on the driver side interior door handle is chipping and caused an injury to my finger. The chipped chrome broke off and became wedged in my skin and also resulted in a 0.5in scratch. The injury was extremely painful and required medical attention to remove the broken chrome chip that was lodged in my finger.
Incident date: Nov 1, 2025
Service Campaign Update 9C2 was installed. Since then erratic shifting occurs including up and down shifting without change in acceleration and deceleration or lag. This lasts between 1-5 minutes after initial vehicle start-up. This is dangerous when vehicle attempts to pull out into traffic. Hyundai has been aware of the issue as early as December 2025 but no notice of corrective action has been ... Read more
Incident date: Mar 21, 2026
I am reporting an unreasonable delay in the remedy for NHTSA Recall 25V-668 (Toyota Recall 25TA12). My 2025 Toyota Sienna has been subject to Interim Notice 25TB12 for approximately 170 days. Per Toyota’s official safety instructions, I have been directed to ensure that 'no one sit in or use a child restraint in any second-row seat while the vehicle is in motion.' Despite this recall being acti... Read more
Incident date: Mar 26, 2026
When driving on the highway going 65mph the car slipped in neutral and error showed on dashboard "transmission malfunction stop." I could steer and break, but not accelerate. Pulling over on side of highway, I was able to put in park and then drive. I pulled off the exit and the car did the same thing within 10 mins. Car was towed to Mercedes dealership in Warwick, RI. I was made aware after ... Read more
Incident date: Nov 30, 2025
Recall notice was received reporting 3rd row seating unsafe for occupants. There is no remedy at this time and I have 4 children under the age of 8, two of which ride in the 3rd row. Dealership has been reluctant to help with this matter and Hyundai corporate has delayed communication.
Incident date: Mar 9, 2026
The vehicle experienced a failure directly related to a manufacturer recall involving fuel tank expansion. The incident occurred while the vehicle was in use during normal operation on a work trip approximately three hours away from home. This failure presents a serious safety concern due to the involvement of the fuel system, including the risk of fuel leakage, system failure, or potential fire ... Read more
Incident date: Mar 10, 2026
I am reporting a safety-related electrical failure involving the heated steering wheel system in a 2023 Jeep Wrangler. While driving, the heated steering wheel malfunctioned and produced smoke from the steering wheel area. This created an immediate safety concern due to the presence of smoke and the potential for electrical overheating or fire in a critical driver control component. This was not a... Read more
VOLKSWAGEN
ID. BUZZ
(2025) — UNKNOWN OR OTHER
Mar 26, 2026
Incident date: Mar 20, 2026
My 2018 Nissan Rogue Sport has been exhibiting intermittent CVT transmission hesitation for several months. The hesitation occurs regularly after stops and during longer drives, and the only way to temporarily resolve the issue is to turn the vehicle off and back on. The check engine light has also illuminated. My vehicle only has 67,000 miles on it. I brought the vehicle to a Nissan dealership wh... Read more
CHEVROLET
SILVERADO 1500
(2020) — UNKNOWN OR OTHER
Mar 26, 2026
Incident date: Mar 25, 2026
The back up camera turns black when the car is in reverse. Other times the screen has red, yellow, green horizontal stripes displayed which make the screen hard to see any objects behind me. This is the same problem ford has experienced with other explorer models and there is an activr recall for those models. My car is a 2014 model and is experiencing the same problems.
Incident date: Mar 12, 2026
Auto idle stop activated at a stop light for the 2nd or 3rd time over a few years. Lifted foot off the break and stalled, the car went into Park and I could not put it into neutral or drive. The odometer screen looked like it does when the engine is on. The battery light was on. I tried to turn down the radio and the volume didn't work. I tried pressing the ignition button to turn off the car enti... Read more
GMC
SIERRA 1500
(2014) — UNKNOWN OR OTHER
Mar 26, 2026
Incident date: Mar 7, 2026
don’t have the exact locations,date or time but this has happened around 5 times where I am driving and comes to a come a complete stop and my engine wouldn’t start,I had to put on my hazard lights turn off the vehicle then restart it
Incident date: Mar 26, 2026
I got a code P0722-00 it says something about a sensor and a molded lead frame in the transmission this is affecting how the truck shifts gears and the amount of gas it consumes and in some cases it says that it can go from speed 6 to 1 currently not using it until its fix but I am reporting it just incase a recall were to happen later on
Incident date: Mar 22, 2026
The car powered off on me while driving on the interstate causing an extremely dangerous situation for me and other drivers without any warning, no signs the vehicle abruptly stopped I coasted to the side and avoided traffic and started right up but drove rough. It’s fuel and fluids in the car and no check engine lights were on.
Incident date: Mar 22, 2026
Backup camera becomes distorted. Has also turned into a blank blue screen.
Incident date: Jul 31, 2024
Started the car to go to work and the check engine light came on, I stop started flashing and wouldn’t turn off. Message says there is a malfunction with the hybrid system and to visit Mazda dealer. I had to drive it to work, so it drove fine. But the lights never went off.
Incident date: Dec 31, 1969
I honestly believe this has to do with me being discriminated by people even emergency dispatch and police from the city of Inglewood , this is not the first time my car gets tampered with, but to start I already had felt something was off with the vehicle because I was parked and it accelerated all of a sudden last night of 03/24/26 then today on 03/25/26 i was on the freeway on my way to work th... Read more
Incident date: Mar 6, 2026
SUV has ran hot and had it towed on 3 separate occasions when this happened. Had thermostat and water pump replaced. Not fixed. Coolant keeps running out if bottom of suv. It is at dealership and blown head gasket and probably much worse. Apparently these models have something wrong with cooling system. The engine cost will be about what I owe on it. Buick needs to pay for another engine for my S... Read more
Incident date: Mar 23, 2026
Hyundai Tucson Sport 2016 GDI engine. I am the original owner of this truck I have taken care of this truck so much it being my first brand new purchase. No oil leaks NOTHING! When I first purchased the vehicle I noticed that it would stall when I would accelerate but did not think too much of it since it was brand new. A few years passed started to notice frequent oil changes were supposed to be ... Read more
Incident date: May 1, 2023
I was at stop light went to take my foot off brake to go when light was green car shut completely off. I quickly put hazard lights on then put car in park to restart car. Lucky car didn’t rear in me. Safety recall •Vehicle shuts off in traffic •Unsafe to drive •Loss of wages •No transportation provided •Second recall with long delay
MERCEDES-BENZ
EQB 300 4MATIC
(2024) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Mar 25, 2026
I am deeply concerned about my safety and the safety of other drivers due to a serious and worsening infotainment system malfunction in my 2022 Honda Accord Hybrid. The system malfunctions spontaneously and repeatedly while I am driving, causing significant distraction and creating a serious risk of accident. Symptoms include the system switching between apps on its own, the radio turning on and ... Read more
Incident date: Mar 25, 2026
The infotainment system in my 2022 Kia K5 began failing on or around early December, 2025, at approximately 44,000 miles and has continued to worsen. The vehicle is currently at approximately 47,000 miles. The screen displays the Kia startup screen repeatedly and does not fully load, flashing, becoming unresponsive, and ultimately causing distraction while driving. Audio may still function, but k... Read more
Incident date: Feb 1, 2025
I was going about 30 mph and slowing to turn into my driveway, when my rear window exploded, I thought someone shot it out. I went to dealership and they said it's not covered by my warranty and that they have heard of this happening. So Nissan knows this is a problem yet they refuse to recall it. I've had the car 1 month, I purchased it on February 23, 2026 and this occurred on March 24, 2026. I'... Read more
Incident date: Feb 28, 2026
I am reporting a water intrusion issue in my 2019 BMW X3 involving both the roof-mounted “shark fin” antenna and the sunroof. Water enters the vehicle during normal rain conditions and has caused failure of the emergency call (SOS) system. This presents a serious safety concern, as the emergency communication system may not function in the event of a crash or emergency. Water intrusion also c... Read more
Incident date: Mar 21, 2026
I am experiencing repeated and unpredictable software failures in my vehicle that create serious safety concerns. While driving, the vehicle will intermittently trigger system faults that: •Disable advanced safety features (including driver assistance systems) without warning •Emit a frequent, high-pitched warning tone that is distracting and disruptive •Occur mid-drive, forcing me to manag... Read more
Incident date: Dec 31, 1969
this recall has been active since 2023. I was told a remedy would be available ladder 2024…. I received another letter in September 2025 reminding me of the recall and it is now March 2026 with no current remedy available. This vehicle was used for my work vehicle and I am no longer able to use it to make income due to it having a recall. This has been a major problem. These parts also seem to b... Read more
JEEP
GRAND CHEROKEE
(2018) — UNKNOWN OR OTHER
Mar 25, 2026
Incident date: Jan 25, 2026
The horn stops working when it’s cold and the horn installed does not match the amperage need for the vehicle. It has failed multiple times. I rarely use my horn. It failed for the first time around 20,000 miles. Separately, I have an oil leak that is also covered under warranty. This car has been serviced countless times and it has been in the shop for three weeks.