Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Jun 22, 2026

I am reporting a systemic safety defect regarding the rear Air Conditioning (AC) lines/hoses in the 2022 Nissan Pathfinder. The rear AC lines are prematurely corroding and leaking refrigerant, mirroring a previous recall Nissan issued for the front AC lines due to similar corrosion issues. On June 13, 2026 at approximately 86,000 miles, my vehicle's rear AC system failed due to a rotted, leaking l... Read more

Incident date: Jun 28, 2026

The traction control, abs, and emergency brake light came on. We checked and the code produced was C1391. There’s a humming noise every 10 or so seconds when idle. The humming noise is also present when braking. We did some research and this appears to be an issue with Toyota Prius. We called the dealership and were informed that this was not a known issue. Thank you.

Incident date: Jul 2, 2026

Rock went through front grill. No protective screen behind. Punctured radiator. Coolant sprayed out at high velocity. Rendered vehicle un drivable. Towed away. Barely 1,000 miles on it.

Incident date: Jun 30, 2026

I pulled into the drive and put the car in park I left it running for the air conditioner.I got out opened back door to adjust the babies car seat shut the door and went into the house. My in-law told me my car was moving so I ran outside and the car had run into the garage door.The drive has a upward slope so the car was going uphill and seemed to be picking up speed

Crash

Incident date: Jun 22, 2026

My Ford Pass notified me that it detected an issue with the EGR valve. The dealership said I have to pay for this because it was not part of the recall. It is a 2025 Ford Escape which to my understanding most were included under a recall but my car is not part of this but clearly is an issue with my car. The day I got the warning I made appt to have fixed the following week but on my way to work t... Read more

Incident date: Jun 27, 2026

My Shift To Park senor come on often and wouldn't let me turn the vehicle off.

Incident date: Jun 1, 2026

My new 2026 Nissan pathfinder does not support voice to text and continues to cut off responses. Nissan has been no help with solving the problem and this poses a safety problem encouraging drivers to grab and looks at their phones.

Incident date: Jul 2, 2026

I own a 2010 Ford Escape, VIN [XXX]. Last year in 2025, my power steering went out. I found out it was from a safety recall. I took it to the Ford dealership in Sandusky, MI. They told me it wasn't a safety recall and they would not cover it. I have been searching online for a YEAR, and I finally found where that certain safety recall was only repaired by computer update, NOT by checking the actu... Read more

Incident date: Jun 8, 2026

The vehicle has an automatic stop/start feature that is enabled by default, though there is a button readily accessible to deactivate the function easily ea. time the vehicle is operated. The vehicle has just had the starter replaced under warranty @ 25K miles. There have been issues with the vehicle struggling to start for at least six months now - rough, slow starts where the engine is struggl... Read more

Incident date: Jun 28, 2026

I am filing this complaint regarding the repair of Recall 25S89 / NHTSA Recall 25V572 on my 2017 Ford Expedition EL 4WD (VIN: [XXX]). I received Ford's recall notice in April 2026 and brought my vehicle to the dealership on June 8, 2026. Before the repair, the rearview camera functioned intermittently. The dealership diagnosed the vehicle and informed me that the wiring tested properly, voltage w... Read more

Incident date: Jun 18, 2026

I own a 2019 Jeep Compass with approximately 72,000 miles. For the past two years, I have experienced intermittent electrical and brake system failures that have become more frequent and severe despite multiple repair attempts. While driving, especially when turning, braking, or driving over potholes or uneven roads, the vehicle suddenly displays multiple warning lights, including ABS, traction c... Read more

Incident date: Jan 1, 2025

I took my SUV to Heritage Cadillac in Lombard, IL for a revving sound while accelerating, specifically from 0-35mph and then acceleration on the highway at higher speeds. It sounded like I was revving the engine even when I wasn't accelerating and stay at a constant speed. There were not any service lights or notification of any issues in my vehicle. The car is at 59,000 miles, I paid $230 for a d... Read more

Incident date: Jul 1, 2026

On XXX my 2000 Ford Expedition caught on fire at around 2am. It had not been driven or turned on since XXX, and was sitting parked that whole time. It was parked in the parking lot of my apartment building, right outside of my unit. I was woken up by a loud pop which I believe was the tire exploding, and the flames were tall enough to see outside my second story bedroom window. My entire apartmen... Read more

Fire

Incident date: Jul 1, 2026

Car has been having problems immediately with the turbocharger which then seemed fine once taken in. Only to turn around and have the transmission go out. Once again, it was taken in and was reported that there is no transmission dipstick. It is going into limp mode due to slippage detected from the B clutch pack. There is a low chance that flushing out the fluid could buy the transmission some mo... Read more

Incident date: Jun 16, 2026

Safety Recall# AOT 2014-20 MDX REAR SUBFRAME REPAIR SAFETY RECALL June 2026 we were made aware that our 2017 Acura MDX SH – AWD had a recall for the rear subframe Safety repair. We immediately contacted Acura Joe Rizza Orland Park, Illinois at the time they said they did not have the Safety recall parts available for the rear subframe but they were on order so they scheduled us to bring the vehi... Read more

Incident date: Jun 26, 2026

My HMI was "bricked" when onstar pushed an incompatible update when I changed the service plan. While driving the screen has intermittently turned off and on causing temporary unexpected loss of navigation functions, Bluetooth connectivity, and use of the back up camera. This causes a safety issue as the unexpected loss of display and connectivity has caused me to be unable to continue using han... Read more

Incident date: Jul 2, 2026

Frequently, when the car is in reverse, the screen which shows the image from the backup camera goes blank while backing up. The screen typically stays blank for approximately 5 seconds and then comes back on. Sometimes I have to place the shifter in “park” and then return to “reverse” to get the screen to display the image. I have received a letter from Ford Motor Co. which describes the ... Read more

Incident date: Mar 1, 2026

The transmission system failed, consistent with an active federal safety recall issued for this vehicle. The primary symptom was a complete failure to start. The vehicle is currently at Helfman, where it was towed for recall repair. It is available for inspection upon request at that location. A vehicle that fails to start due to a transmission defect under active recall creates a safety hazard in... Read more

Incident date: Apr 1, 2026

Unexpected acceleration

Crash

Incident date: Jan 1, 2026

XXX at 300 miles on the bike, it broke down FSS failure/ engine overheating warning system came on the screen. Island Powersports repaired it and said it didn’t have enough coolant. At 568 miles or so on the bike, while traveling on sunrise hwy at 60 miles an hour, the bike began shaking, same warning light FSS failure, check engine light on. The bike lost power and I had to get from the middle... Read more

Incident date: Jul 2, 2026

Air conditioning problem . Ac shuts down after several hours . Has happened to numerous other Genesis cars .

Incident date: May 19, 2026

This week I was leaving an event to go home and was driving on a fairly busy local Road came to the stoplight. The light was red, came to a complete stop and waited for the light to turn green. When the light turned green I pressed my gas pedal and my vehicle stalled on me. It completely turned off. I had to reset my vehicle two times in order to get it started again so that I could make it to my ... Read more

Incident date: Mar 1, 2025

I had just stopped at stop sign and I turned right. My speed was approximately 40 mph and there was a LOUD POP. I immediately hit the brakes and had NO BRAKES. I got car off road and smoke was already coming from under hood. It caught fire immediately and burned up. Total loss . About 6 months prior to it burning I had a good bit of front end work done on it with bearing issues. Also put a ne... Read more

Fire

Incident date: Sep 1, 2024

The electronic gear selector on my 2020 Ram 1500 intermittently displays a "Shift to Park" warning while the vehicle is in motion, specifically during downshifting or braking. Each occurrence is accompanied by a physical jerk or lurch, consistent with the vehicle momentarily engaging an unintended gear. The warning clears without driver input. These events occur during active deceleration and repr... Read more

Incident date: Jul 1, 2025

Bought my vehicle brand new on January 2026. During heavy rain, my truck has a strong water leak that comes out of the handle bars between the windshield and front door windows, behind the rearview mirrors and the sun glasses compartment. I’ve brought my vehicle to the dealership 3 times already and couldn’t fix the issue or duplicate the water leak. After the third visit at the dealership, i ... Read more

Incident date: Jun 10, 2026

Truck shut off and would not turn back on. Negative battery cable so hot it burned skin off. Would not start, tried to start clicking sound, radio blipped for a moment.

Incident date: Jan 2, 2026

This is related to the Faulty Spiral Cable Assembly (HORN) that on line evidence suggests should have been a Toyota Recall item for this year and model. In 2014, Toyota issued a recall for 97,000 Hylanders for this very thing however it only covered 2008-2010 at that time. In review of safety recalls for faulty Spiral Cables on other Toyota models, it's evident they have had issues. On Decembe... Read more

Incident date: Apr 1, 2026

I was driving approximately 70 mph on the highway when I came up behind a vehicle whose three brake lights were completely inoperative. The vehicle suddenly stopped, but there was no brake light illumination to warn following traffic. The only reason I realized the vehicle was stopping was because I was traveling on a slope and could see the vehicles ahead of it also slowing down. If the roadway h... Read more

Incident date: Mar 23, 2026

In October of 2025 , while driving my nissan leaf. Suden4ly i got an error message on the dash showing battery issue force reduced, due to this the vehicle driven at 55miles approximately lower it self down to 30 mph, I was approximat3ly 35 miles from home or any nissan service departments, I was able to drive the vehicle to my closest dealership and they were able to look at the possible cause, ... Read more

Incident date: Jul 2, 2026

I noticed the gas tank was listing to one end and not level. I noticed one of the tank straps had rusted away and I took the truck to a mechanic to replace the strap. The mechanic showed me that practically the majority of the frame was rusted away. There was nothing substantial enough for the straps to attach to. Are there many cases of the frame disintegrating on this model truck. I would be sat... Read more

Incident date: Apr 24, 2026

I am filing a formal complaint regarding Recall 26V-366 for my 2026 Honda CR-V Hybrid (VIN: [XXX]). I have been waiting for more than three weeks for the required recall part. Honda has informed me that the part is still on backorder and that no one can provide an estimated delivery or repair date. I have been told that the part is not available in California. I rely on this vehicle for my daily... Read more

Incident date: Jul 1, 2026

A vehicle diagnostic scan dated 04/15/2026 showed electrical communication faults involving vehicle control modules. The scan showed U014100, described as “Lost Communication With Body Control Module ‘A’,” with status listed as passive/sporadic. The scan also showed U112100, described as “Data bus message missing,” with status listed as active/static. This is being reported as a safet... Read more

Incident date: Jul 1, 2026

A vehicle diagnostic scan dated 04/15/2026 at approximately 88,502 miles showed a stored transmission electronics fault: P084100, described as “Transmission fluid pressure sensor/switch A range/performance,” with status listed as passive/sporadic. This indicates a transmission / powertrain control concern involving the transmission fluid pressure sensor, transmission electronics, wiring, contr... Read more

Incident date: Jun 4, 2026

The motorcycle powertrain loses power while traveling at speed without warning. The engine lights come on when the power leaves the powertrain, and I have to coast to a safe location. Recently, it happened while on a road trip to Tennessee on the interstate and I had to maneuver through traffic, coasting to get to the shoulder of the road and nearly had an accident due to loss of power. The Bum... Read more

Incident date: Apr 15, 2026

A few months after purchase, the power cut off on me. Then it happened again the following year. Then the screen for backing up started going on and off. Then I started feeling like the car was loosing power. In the last 2 years the power cutting off has occurred 3 more times and the rear screen camera has started glitching more where it goes out when switching in reverse.

Incident date: Apr 28, 2026

The vehicle has a recurring interior rattle / loose-trim concern involving interior panels, trim, speaker/subwoofer area, rear shelf, dashboard area, or related mounting components. The noise is not merely a comfort concern if it is caused by a loose component, fastener, grille, panel, or speaker housing that may move, worsen, detach, or distract the driver. This is being reported as a safety con... Read more

Incident date: Jun 30, 2026

The short-term MPG / fuel-consumption display gives illogical and inconsistent readings. The display can show a significant drop in short-term fuel economy after the vehicle has been parked, locked, and not running, as if the system is incorrectly factoring parked/off time into the MPG calculation. This suggests a possible fault in the onboard computer, instrument cluster, fuel-consumption calcula... Read more

Incident date: Mar 23, 2023

The vehicle intermittently gives a false proximity/collision warning while stationary or while maneuvering at low speed. The sensors beep and display a warning on the screen as if an object is about to hit the vehicle, even when nothing around the vehicle has changed and no object is present. This appears to involve the parking/proximity warning system, sensor system, control module, wiring, calib... Read more

Incident date: Jul 1, 2026

Unknown it makes a ticking noise check engine light came on and oil isn't low. Recently bought it.

Incident date: Jan 1, 2022

The engine oil level has been gradually dropping and has required monitoring and/or adding oil between normal service intervals. The exact source is unknown. It may involve abnormal oil consumption, an external oil leak, internal engine oil consumption, PCV/oil separator issue, turbo-related oil consumption, gasket/seal issue, or oil loss that is not leaving an obvious visible puddle. This is bei... Read more

Incident date: Aug 27, 2024

The exterior side mirrors have intermittent electrical/memory malfunctions. When locking the vehicle, the side mirrors begin to fold, pause or glitch briefly, and then continue folding. Separately, when the vehicle is shifted into reverse, the right-side mirror tilts downward to assist with backing/parking, but when shifted back to drive or park, the mirror does not reliably return to its original... Read more

Incident date: Aug 27, 2024

The Driver Door lock actuator has failed. The truck has only 78k miles on it. People can now break into my truck just by opening the driver door There was a TSB for older model super duty’s. There needs to be a recall for this because there are a lot of people that are having the same issue

Incident date: Aug 27, 2024

The screen is now severely ghost-touching, overriding navigation, and falsely reporting accidents while I drive. This is a severe distraction and a safety hazard.

Incident date: Jul 1, 2026

Battery went completely dead during long distance drive, check engine light came on for fuel pump, back right tire went flat only 4k miles on the vehicle

Incident date: Jun 10, 2026

I was waiting at a stop light. The idle system kicked and the vehicle turned off, as expected. Upon lifting my foot off the brake, the vehicle failed to start and the car went into park. I was unable to restart the car after holding the brake pedal down and pressing the start button multiple times. After many failed attempts, I shut off the power to the vehicle, waited a min or so and restarted th... Read more

Incident date: Jun 29, 2026

The dashboard lit up with a lot of warning lights, and the vehicle stated driving differently with a lot of the safety features deactivated and vehicle not acting normal

Incident date: Jun 29, 2026

Received Safety Recall Notice NHTSA 25V695 in October 2025. Lincoln has not been diligent in providing a timely remedy for replacing the rear view camera in my vehicle. Rear view cameras are not an item that should take 10 months to replace with a new component. NHTSA shouldn't allow car manufacturers to issue Safety related recalls that are not rectified with 120 days. An excuse of "parts are not... Read more

Incident date: Jun 18, 2026

The back hatch of the car has issues closing regularly. Nearly half of the time you push the button to shut the back hatch when it is open it will not close and has to be shut manually. Typically, it shuts an inch or two and then beeps at you and when you push the button again nothing happens but beeping. This is an issue because it is very difficult to close. Even as a 6' 200+ lb man who does str... Read more

Incident date: Jun 30, 2026

The issue is rot on the frame. It was already recalled for frame rot where the gas tank straps mount. Now the frame is rotated in front and behind the area repaired. The inspection garage said this is probably the last time it will pass. The truck is only 8 years old with 107,000 miles. If it continues it will be unsafe to drive next year. This is happening to many owners of this vehicle. The rest... Read more

Incident date: Jun 30, 2026

Vehicle was in Ford dealership’s service bay for an oil change service and reportedly caught fire inside the cab behind the dash due to an electrical system malfunction. The service technician stated that it was on the rack and just spontaneously caught fire inside the cab in the dash behind the infotainment system.

Fire

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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