Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 114,844 complaints — component: UNKNOWN OR OTHER

Incident date: Sep 1, 2024

After a crash into a tree on the passenger side the airbags deployed and the truck immediately caught fire and the doors locked and would not open for any reason. The only way I was able to exit was busting through the front windshield. had I been severely injured or knocked unconscious the outcome of this would have been much different. The truck burned to the ground in 11 minutes. It has been in... Read more

Crash Fire 1 injured

Incident date: Mar 26, 2026

There issue with bad smell or chemicals that causes an health issues. I tried resolving on several issues it's always more money. To resolve,there several Dealship that appraiser now it's at the lowest with the same deal.. There bleeding& spitting. Once come vehicle for and day. I've been there several times.

1 injured

Incident date: Mar 26, 2026

Frame failed inspection for holes in frame. Had part of frame welded and got inspected.11/01/2022. Had been turned down by Toyota dealer previously. Now with less than 10,000 miles added, has another location where frame has rusted thru , making inspection passing impossible. And driving dangerous. Needs a new frame nd Toyota said no, according to the dealer. New Country Toyota, Saratoga NY. Can I... Read more

Incident date: Mar 27, 2026

I slowly put my foot on the brake and suddenly heard a noise under the vehicle. It sounded like loud grinding. As pulled forward I looked in the rear view mirror and didn't see anything in the road that may have fallen out from under my vehicle. When I pushed on the gas I was suddenly accelerating forward very quickly without my control. This was maybe one or two seconds after I heard the noise. ... Read more

Crash

Incident date: Mar 22, 2026

I am writing because my local Hyundai dealer is failing to make the repair in a timely manner consistent with what my recall notice stated, and is requiring that I make TWO trips to Hyundai in order to get this NECESSARY recall work completed. Meanwhile, if the camera fails, it could put me and others at risk. My service representative, [XXX] , and his service manager showed ZERO concern about my ... Read more

Incident date: Mar 31, 2026

I was driving one day when I began to hear a knocking sound on my vehicle. I then took the time to look up the recall on my current vehicle and it had mentioned “Rear Suspension Knuckles (24S49): Certain vehicles have defective rear suspension castings that can fail, leading to loss of vehicle control”. I just got off the phone with Ford and they expressed me how I do not have that recall unde... Read more

Incident date: Aug 8, 2025

I own a 2003 Toyota Tundra (VIN: [XXX] ) that was subject to Toyota’s frame corrosion recall (Limited Service Campaign A0F). The vehicle was inspected by Toyota in January 2011 and confirmed to have no perforation. In March 2012, Toyota applied a corrosion-resistant compound as part of the recall remedy. Despite this, by May 2013, a structural component (spare tire carrier) failed due to sever... Read more

Incident date: Mar 20, 2026

P1098 code coolant control valve fail service bulletin N252508341 my vin not covered but same motor and same part !

Incident date: Jan 20, 2026

I’ve owner the vehicle since new. My A/C condenser has failed 3 times, meaning I’m now about to be on my 4th. The welds are weak and it cracks in the same spot 95% of the time. It should last more than a 2 year average.

Incident date: Mar 15, 2026

I am the original owner of a 2023 Jeep Wrangler Sport with approximately 16,240 miles. The vehicle is completely unmodified. I am reporting a serious safety defect involving the steering and suspension system. When driving at highway speeds (50 mph and above), the vehicle experiences a violent front‑end oscillation whenever it encounters a bump, uneven pavement, or bridge expansion joints. The s... Read more

Incident date: Mar 31, 2026

Windshield lower plastic mount or cowl is getting detached creating a large visible gap between the cowl and windshield about 0.5+ inch. The gap runs across the middle of the windshield to its left and right side occupying about 50% in total. Gap is an issue when it rains, when it is snowing or other things since might get embedded on it.

Incident date: Mar 31, 2026

The infotainment system failed, and so did OnStar. The radio screen is blank and will not. Respond or turn on. There is no sound, the usb charger is not operational and OnStar is not working.

Incident date: Feb 17, 2026

My 2022 Tiguan burns excessive oil between oil changes and the check oil light comes on. I have to top it off between oil changes. I purchased in Nov 2023 and the light came on in less than 6 months. It has been brought to dealerships attention on mulitple ocassions however they are unable to find a problem or a solution. They have replaced my leak detection pump and a cover without results. I hav... Read more

Incident date: Mar 18, 2026

The third-row seats in my 2025 Hyundai Palisade are closing fully even when there are clear obstructions in the seat path. I tested this multiple times — including with case of water — and the seats did not stop, reverse, or provide any safety resistance. They closed completely each time. I am aware this exact issue has already been identified and recalled in the 2026 Palisade, which raises m... Read more

Incident date: Apr 1, 2025

The touch-screen only media center has an off-by-one error when using the media player for USB media. This results in unsafe conditions for the driver where the expectation of pressing "S" would navigate to music starting with "S", but instead navigates to music starting with "T". This creates momentary confusion for the driver, and pulls focus from the road. There is no mechanism to scroll thro... Read more

Incident date: Apr 1, 2025

Vehicle: Subaru Forester 2025. Date: Saturday, March 28, 2026, between 1530 and 1630. Situation: I just completed a 3-hour drive from [XXX] , to [XXX] , arriving around 1440. There was no warning. The rear windshield spontaneously shattered while parked in a suburban neighborhood. The glass was on the street and on the car's bumper, and it had sharp edges. The neighborhood consists of families w... Read more

Incident date: Feb 1, 2024

As I was traveling in my Thor Tellaro with Dodge Ram 3500 chassis at 70 mph with cruise control set down I-10 northward a few miles past the rest stop after entering at [XXX] , my satellite dome flew off the top of my vehicle. It did not hit another vehicle but by time I could stop and get back around it had been hit by other vehicles in the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM O... Read more

Incident date: Feb 9, 2025

Audi dealership charged fee for a repair that they the,selves acknowledged is under a technical service bulletin and despite my having extended warranty that is supposed to cover such repairs. This is for the main media interface going blank repeatedly every ~5 minutes or so while driving. Audi charged me for a repair that is a known safetyissue and is covered under warranty.

Incident date: Mar 17, 2026

Driving approx. 45 mph through [XXX] when I heard loud boom and glass shattering. After calming down and avoiding a collision I realized my sunroof had essentially exploded and shattered. No impact or foreign debris was visible or noted.I was very scared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Mar 31, 2026

The panoramic sunroof on my 2023 GMC Yukon Denali Ultimate XL spontaneously exploded while driving westbound on I-20 on March 13. There was no impact from road debris, no vehicles ahead, no overpass, and no external cause. The failure sounded like an explosion or gunshot. Tempered glass shattered with the sunroof in the closed position, showering the interior with glass fragments. Five occupants w... Read more

Incident date: Mar 31, 2026

While backing up back up camera suddenly went to a blue screen unable to see anything.

Incident date: Mar 30, 2026

The backup camera failed and the screen is black with an error message. In a large cargo van it becomes nearly impossible to see behind you. The problem was reported to the RAM dealer in Broomfield, they inspected the camera and agreed it needed to be replaced. This issue had been going on for a full year at least.

Incident date: Mar 31, 2026

My wife drove back home from work around 5:45 PM EST on March 2, 2026 and parked the car in the garage as always. She parked and turned off the car and got out to check the mail from the mailbox across the street. The music stopped when she turned off the car ignition after putting the transmission in park position and opened the door to get out. She walked to the mailbox and heard a loud bang. Sh... Read more

Incident date: Mar 13, 2026

My Nissan Sentra experienced unintended forward movement while Reverse was selected. After restarting the vehicle and shifting back into Park and then Reverse, the vehicle moved forward instead of backward, and the brake behavior became abnormal. This caused a minor collision. The condition has been reproducible, and I have video evidence documenting the issue. The vehicle is currently being held... Read more

Crash

Incident date: Mar 30, 2026

Office of Defects Investigation National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 Re: Safety Defect Complaint — Ram ProMaster (2018–2025) — Cowl Water Intrusion into Engine Compartment To Whom It May Concern, I am writing to formally report what I believe to be a serious, systemic, and unresolved design defect in the Ram ProMaster van, affecting... Read more

Incident date: Feb 27, 2026

Much like in the NHTSA bulletin concerning 2024-25 Hyundai's Santa Fe, Santa Cruz, and Tuscan, my 2024 Hyundai Kona SEL has a glitching/flashing infotainment screen. Perhaps it is due to the Coaxial shield as in the bulletin for other same model years Hyundais. The screen flickers and the pace at which it flickers and becomes static-y increases, and eventually turns all snowy and sometimes goes bl... Read more

Incident date: Mar 1, 2026

I brought my vehicle to the dealership (Axis Chrysler Dodge Jeep Ram in Jersey City, NJ) for open safety recalls. The vehicle has been at the dealership for approximately 3 weeks. I was repeatedly told parts were coming (alternator and brake booster), but the repairs were never completed. I was later told I could pick up the vehicle, but no documentation was provided and I have reason to believe t... Read more

Incident date: Oct 1, 2025

Under paneling under all doors and under car rusting out completely. Falling pieces fly away anytime.

Incident date: Mar 21, 2026

While sitting at school drop off in the morning the passenger side of my rear 3 piece power sliding window spontaneously shattered while my 2 year old daughter was sitting under it. I examined the outside of the window and there were no impacts. The rear window defroster was turned on at the time. No lights or fuses blew. Searching online this is a known problem and Ford has discontinued the win... Read more

Incident date: Mar 31, 2026

While trying to engage the reverse feature on this Road Glide 3 trike, it will not engage. This has happened many times and it gets worse overtime. As of this past Saturday, it would not engage at all.You turn the bike off and it will sometimes engage, but only for a moment or two it will not allow you to back up. It has not been used very much at all, but it will not work any longer. I use my fee... Read more

Incident date: Mar 24, 2026

The rear impact bar is completely disintegrated and is falling off of the subframe due to extreme rust. There is either no or very little amount of rust on the entirety of the rest of the vehicle. The impact bar is either manufactured with incorrect materials or is otherwise defective. The impact absorber is attached to the impact bar and due to the integrity of the impact bar being destroyed, t... Read more

Incident date: Mar 31, 2026

When stopped at a red light, the vehicle’s auto off system turned the engine off. When the light turned green and I removed my foot from the brake, the engine stalled and would not restart. I pushed the start button several times, put the vehicle in park, pushed the start button a few more times, and finally got it to restart. Luckily, this happened leaving my neighborhood and not in a more prec... Read more

Incident date: Mar 30, 2026

Even after regular oil changes car requires an additional 4 bottles of oil every 2 weeks. Now the car is jumping and having a misfire.

Incident date: Dec 3, 2025

Recently purchased the truck an warning light of low beam headlight out keeps coming on, but light is working fine, also horn and left controls on steering wheel dont work. Found There was a recall 15V459000 dealer said was completed in 2015 so is no longer warranty but the issue is happening now and it says it can cause a wire short that can cause airbag deployment

Incident date: Feb 26, 2026

The steering wheel clunks and locks when turning at low speeds or when ISG turns the car back on. At times, it is a hard enough jerk to pull it out of my hands. It was taken to the dealership multiple times. The coupler was replaced, but it still jerked the steering wheel. The dealership in Utah could not replicate the sound, even though it occurs multiple times a day at this point. Loss of the ab... Read more

Incident date: Mar 6, 2026

Vehicle warning light, and noise alerts when placing in park. Vehicle does not register PARKED. Vehicle has to be restarted several times and shifter moved in and out of park until registers as parked. When viewed by mechanic, it was stated there has been a recall to contact manufacturer about recall, but none noted on site.

Incident date: Mar 29, 2026

Car stalled in middle of intersection. Had to get out push it out of the way turned on again after trying few times. Stalled again at stop sign won’t turn on locked out turned off car tried few more times got out pushed it out of the way tried few more times turned on again.

Incident date: Mar 26, 2026

When I got in my car to leave work, the shifter cable had broken. It would not shift to reverse, neutral, or drive. I was left stranded in the middle of the night with no one to pick me up. Also, if it had broken while I was driving I wouldn’t have been able to put it in park and it would have potentially rolled into another car or person. At this time it has been 6 months since the recall and D... Read more

Incident date: Jun 21, 2024

We have experienced failure of both sun visors. They fall out of the ceiling I had the passenger side repaired last year while driving today the driver side fell out this drops down and blocks view and impairs steering. I had to hold it up and exit the roadway almost striking the vehicle in front and also on my right. This completely fell out of the ceiling on both without warning

Incident date: Dec 27, 2025

Ford does not have a solution to my vehicle being fixed for a safety recall.

Incident date: Mar 23, 2026

Safety Defect: Uncommanded trunk actuation while the user was asleep inside the vehicle. The vehicle’s proximity-sensing system (Bluetooth Phone Key) triggered a full power-open cycle without any active user input. The system failed to recognize that the vehicle was occupied and failed to detect an external obstruction, resulting in a collision. This poses a severe risk of unauthorized vehicle a... Read more

Crash

Incident date: Mar 30, 2026

In 2022, there was a recall on the hood latch system. At that time the dealership was able to spray a substance on the latch and close out the recall instead of replacing the latch. Now my car is having issues with the latch that should’ve been replaced from the start. Therefore, the solution during the recall only prolonged the issue and did not fix the issue. There hasn’t been an accident,... Read more

Incident date: Mar 25, 2026

Exhaust small in cabin. Exhaust manifolds leaking pulling exhaust into the cabin through the climate system. When the recirculation is turned on, then the smell is not present. When the recirculation is off then the exhaust smell is strong inside the cabin. The exhaust in the cabin is causing causing respiratory problems, fatigue, eye irritation and I am concerned of passing out when driving. I fr... Read more

Incident date: Aug 15, 2025

The infotainment/navigation head unit in my 2018 Honda CR-V has completely failed. The system is stuck in a continuous boot loop, displaying a ‘Software Update’ recovery menu screen on every startup and returning to the same screen regardless of which option is selected (reboot, wipe cache, etc.). The unit is non-functional — no navigation, no backup camera, no audio controls, no phone conne... Read more

Incident date: Aug 15, 2025

After the car is warmed up after driving for a few minutes, I stop at a red light and the car's RPMS dip from 700 rpm idle to 500ish rpm, when it starts shaking. Then the RPM would go back up to 700 rpm. This only ever happens when in Drive and foot is on the brake. If I shift to neutral or park it goes away and idles normally at 700 or higher RPM. A/C on or off has no effect on this. Oddly enou... Read more

Incident date: Mar 30, 2026

The onstar module of my 2023 GMC Yukon has failed. This is a wide spread issue with recent model GMC's. There are thousands of reports of the same thing happenings. When an onstar module fails, the vehicle loses its safety features. No lane departure, no collision detection or pre-collision braking, no critical system checks. Even the gas and mileage components stop working correctly.

Incident date: Mar 23, 2026

Rear back up camera turns on when in drive or in park and when in reverse I’ll get a blue screen that will stay on till I turn the car off

Incident date: Mar 30, 2026

My shifter doesn't recognize that its in park and won't let me remove my keys. It gets stuck on ACC and I can't turn my key/ignition to the off position. And for the 3rd time it's like popped outta gear. I bought it used. This started 2 months ago but for the 10 days its continually gotten worse. 8 outta 10 times I go to put it in park and I can't get key out. I haven't had it inspected or look... Read more

Incident date: Mar 21, 2026

The 2nd panel of the panoramic sunroof literally exploded. Was sitting, stationary after a brief highway drive when it exploded cacophonously. Toyota won't cover under warranty because they're saying that it had to be resultant from an incident. But, literally, it just blew up 100% unprovoked.

Incident date: Jun 24, 2025

I have a Honda Accord Sport. My vehicle does not appear on the recall website. I am having so many issues with my vehicle lately. The following lights stay on continuously on my dashboard. The tire pressure light, ABS, tired skid traction, brake and steering wheel lights are on. I have tried everything to get these issues resolved and nothing seems to be working. I am thinking now that this could ... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog