Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Jun 17, 2026

The vehicle experienced repeated high-voltage system warnings and battery conditioning system failures. On multiple occasions the “Service High Voltage System” message appeared along with codes P0530 and P1C26 related to the lithium-ion battery conditioning system that controls heating and cooling of the high-voltage battery pack. A critical U3578 code triggered an urgent OnStar alert requirin... Read more

Incident date: Jul 5, 2026

I was advised to file a report for a known problem with Subaru 2022 Crosstrek.It involves the infotainment system failures. These are listed in a Subaru service bulletin dated 1/28/25- head unit warranty extension. My issues primarily involve carplay but there have been other issues associated with Starlink system as well. The dealer has refused to fix this even though I have an extended warranty ... Read more

Incident date: Apr 1, 2025

TSB 19-NA-121. My truck is experiencing the exact issues detailed in the listed TSB. Randomly and quite often my truck feels like I am running over speed bumps. This just started about 3 days ago. The truck has been maintained. Oil is changed on time and there was a 100,000 mile service and I just had a 150,000 service done. Currently there are roughly $148,000 miles on the vehicle. Is there a way... Read more

Incident date: Jul 10, 2026

Home link failure 1 Homelink was set to close the garage at 90 feet. Garage was open and I was parking manually going in reverse. Home link closed the garage as rear of my car was entering. Since tesla has a taller base and the wing like device projects beyond the car was damaged. 2 Homelink does not work consistently and this has put my home at risk because sometimes the garage door does not clo... Read more

Crash

Incident date: Oct 1, 2025

After having the Service Campaign 9C2 ECU SOFTWARE UPDATE FOR THETA II EMISSIONS IMPROVEMENT, TSB 26-01-013H-2 done, my vehicle started having driveablity issues. On a normal, cold start the engine's RPMs go up really high, so I take my foot of the gas and the revs drop, almost stalling the car, and then the car bucks. I put my foot back on the gas pedal, and the engine revs really high again and ... Read more

Incident date: Jul 12, 2026

Check engine light appears on and throws code p0101, mass air flow sensor. Have changed mass air flow sensor twice, had code cleared at mechanic. Drive 5 miles and BAM check engine light appears. As soon as my car hits 2000 RPM, the front and rear collision lights and traction light come on… my car almost doesn’t move when I press the gas to go after this happens and the rpm’s are up to 3000... Read more

Incident date: Jul 6, 2026

I purchased a 2019 Kia Soul in June 2022. Since purchasing the vehicle, it has been stolen three separate times. During at least one theft, the steering column was damaged to bypass the ignition, and responding officers indicated the theft method was consistent with the widely reported Kia theft method. I had possession of my keys during the incidents. The repeated thefts created a significant saf... Read more

Incident date: Jun 30, 2026

As I was merging onto the interstate I put my foot on the gas pedal to give it a little more gas then usual to get pulled out and all of a sudden all the lights on the dash board illuminated and it slowly lost all power I was able to move it out of the road ... There was no loud ,knocking or ticking noises prior to this happening there was no type of any kind of warning .. my car is the push star... Read more

Incident date: Jun 25, 2026

Left me stranded on Mexico border.. battery shorts out . Charge port takes emery from phone instead of supplying it.. shorts out after closing hood for no reason fried battery black residue left behind around battery like fire happened. My toes got 3rd degree burns from hot air while driving my foot on gas .3rd degree burn all over toes couldn't wear shoes for a long ring only flip-flops

Fire 1 injured

Incident date: Mar 30, 2025

Drove 20 miles to Walmart, drove fine no lights no issues, parked went in came out to someone putting out the fire.

Fire

Incident date: Jul 13, 2026

I'm looking for advice from anyone who has dealt with a Toyota warranty denial. I own a 2025 Toyota Sequoia that is still under warranty. I first brought it to Mountain States Toyota because the power liftgate would only partially open, beep repeatedly, and would not open or close correctly using the buttons. I also noticed the right side of the liftgate was not sitting flush. The dealership confi... Read more

Incident date: Apr 1, 2026

For the past 4 months after turning off the engine, my vehicle is failing to recognize that it is in Park. I am getting a message on my display stating “Shift to Park”. This is preventing my vehicle from shutting down.

Incident date: Jul 14, 2026

I am the owner of a 2014 Ford F-150 that is experiencing sudden, unexpected downshifts into a lower gear while driving at highway speed. This has happened on multiple occasions and has nearly caused accidents, including loss of vehicle control momentarily. This defect matches the description of Ford safety recall 26S45 (loss of signal between the transmission output shaft speed sensor and the powe... Read more

Incident date: Jul 11, 2026

We were pulling into a parking space and were almost completely stopped. Suddenly the gas engine revved and we jumped the curb and crashed through the glass front of the restaurant we had ordered food from. as it lurched forward my wife was pressing on the brake yelling it won't stop! The engined revved without any pedal usage. The automatic braking system did not function. Called the dealer and o... Read more

Crash

Incident date: Jul 12, 2026

NHTSA Safety Recall# 26V-016/Winnebago recall 201 was completed on my coach before delivery. The replacement part is falling off, as was identified in the NHTSA recall. The dealer has the coach if additional inspection or information is needed. There were no warning lamps or messages prior to the heater failing. The exact time of failure is unknown, but it was noticed on July 10th, 2026. T... Read more

Incident date: Jul 12, 2026

I was driving down the highway with no cars around and the middle of the moonroof shattered suddenly and violently from the inside outward.

Incident date: May 30, 2026

I have a serious safety issue with my 2025 Mazda CX-5, purchased new in January 2026 from Island Mazda on [XXX]. A few days before the critical alert, I noticed the car stopping on its own before pressing the brake. While driving on the highway, I received a “faulty sensor” alert that went away. On July 10, 2026, I received a Critical Vehicle Malfunction Alert in the MyMazda app. The app gave ... Read more

Incident date: Jul 4, 2026

: "I live in my car. The 2016 Equinox 2.4L burned all its oil in 2 weeks with no leaks, failed to give a dashboard warning, and the engine is now knocking, threatening to leave me unsheltered." This ties my vehicle's specific failure to the federal database for future legal payouts.

Incident date: Jul 10, 2026

Component or system that failed/malfunctioning:Climate Control System / Rear Passenger Cabin Ventilation.Is the component available for inspection?Yes, the vehicle and the climate control system are completely intact, unaltered, and available for physical inspection upon request.Description of Incident & Safety Risks:There is little to no airflow reaching the rear passenger seating area of the veh... Read more

Incident date: Jul 1, 2026

Transmission is taking to change gears and when going up a hill it jerks with you the problem was worked on by dealership and it still does same thing after work on it was done and dealership kept making excuses It was a recall on it about 3 years ago and it wasn't fixed and still does the same

Incident date: Jul 14, 2026

Transmission has gone out after only having the vehicle for 2.5 years. It will cost $10,000 to repair and that is not feasible or right. The mileage is at 74,000 but the warranty expired at 60,000. Ford should be held accountable for building these vehicles with awful transmissions.

Incident date: Jul 9, 2026

The interior over head map light shorted out unexpectedly and cause a small burn inside the bezel for the lights and now they do not work. The wiring inside seems to be burned out from electrical surge that caused the overload.

Fire

Incident date: Jul 1, 2026

My rear camera and therefore cross traffic and parking indications fail almost every time I turn my car on. Ford acknowledges that this is a problem and that there is a recalled part, but they do not have replacement parts and so I must continue to drive with faulty parts.

Incident date: Jul 6, 2026

I have a 2020 Nissan roque sport with under 70K miles. Started experiencing loud shaking and rattle when turning off car, seems to be the radiator cooling fan. There is a current class action lawsuit but no official recall. If i turn off A/C 2 minutes before getting to park and turn off car it does not rattle when i turn off i believe it does shake and rattle but with engine running do not feel it... Read more

Incident date: Jul 14, 2026

We purchased a used 2025 Toyota Sienna a few weeks ago. The other day, my husband put his phone and wallet into the center console compartment and closed the lid. When we went to retrieve those items, the lid only opened partially. We were finally able to remove the wallet but the phone had slid down into the compartment where the door to that console opening slides into when you open and close it... Read more

Incident date: Jul 14, 2026

Vehicle is not detecting key fob. Main battery was changed now the vehicle is not detecting keys. both key fob batteries have been replaced as well as the main vehicle battery. This issue is the same issue that the Malibu is having .this is whats happening .Ignition & Starting (TSB 23-NA-163): Addresses conditions where the vehicle exhibits a "No Crank/No Start" or "No FOB Detected" message. Deale... Read more

Incident date: Jul 3, 2026

My 2019 HR-V paint started peeling. Unfortunately 2019 is not one of the recall years for this problem. The white paint has started to peel and keeps getting worse and worse. I have read stories of others with my year HR-V getting the paint taken care of since it's obviously the same problem that is happening with the 2018 white HR-V's that have a recall. I am hoping Honda will also recall the 201... Read more

Incident date: Jul 14, 2026

On July 4, my vehicle suddenly shut down. The dash lit up and then the engine just died. This happened twice that day. And again multiple times on July 9. The battery was replaced recently.

Incident date: Jul 1, 2026

Two week Monday July 6, around 3:15pm while driving down on highway passing lane suddenly the vehicle start loosing speed and after few seconds I noticed that the engine stalled. No warning light or anything, the steering wheel turns to very heavy and the break pedal is really hard as well. Fortunately near by there was a U-turn lane for authorized vehicles only and I was able to merge to it and... Read more

Incident date: Jul 10, 2026

There has been a recall, 25SA9, for over a year for the backup camera on this car. There is no date as to when it will be fixed and the camera is non functional now. This is my daughters car and It needs to be addressed quicker than a year.

Incident date: Dec 28, 2021

Shift to park take forever to get it to recognize that vehicle is in park. my lane departure only works sometimes.

Incident date: Jul 14, 2026

While driving on the freeway with my small children in the backseat a loud pop sounded and glass from the moon roof came shattering down upon us. The glass hit my face, arms, hair, and fell into my seat and all around the interior of the car. Though glass fell along my face my vision was not obstructed and I was able to safely exit the freeway without accident. The glass, though did make its way t... Read more

Incident date: Jul 10, 2026

Ford provides various driving modes for this truck, by their own description this setting changes the responsiveness of the steering, acceleration, and regenerative braking. This mode defaults to "Normal" at startup, with a short on-screen prompt to return to the previous mode. While this is incredibly frustrating, on its own probably doesn't rise to the level of a reportable issue. However someti... Read more

Incident date: Jul 10, 2026

I was driving my car the engine turned off by itself everything locked up when i stop i tried to start it again and it just clicked, I thought it was the battery got a new battery started up drove it about a half mile did it again turned off everything locked up

Incident date: Jun 16, 2026

Incident date: Jul 13, 2026

What happened: Driving on road, check engine light and traction control light appeared, smelled metallic-type odor, pulled over, before I could put it in park smoke started pouring from under the hood on passenger side. Unable to extinguish due to ball of flames hitting me as I opened hood. Burned it to the ground. Which component: I'm assuming it was the electric hydraulic power steering pump (E... Read more

Fire

Incident date: Dec 31, 1969

My vehicle was taken into Automaster Honda, the dealership where I purchased it, on June 11, 2026, for the yearly required VT safety inspection and other minor service. I was told that due to rust holes near the REAR TRAILING ARMS my vehicle would not pass a safety inspection. Publicly available information indicates that this condition can potentially cause a loss of control of the vehicle, and... Read more

Incident date: Feb 1, 2026

On July 9,2026 I requested information on this truck from the dealership. It was advertised as having 55k miles on it and they were asking for $39. The carfax shows service history at 167k miles. When I confronted the salesman via text, he lowered the price to 32k. I believe this to be odometer fraud since I also asked him to verify if the mileage advertised was correct.

Incident date: Dec 1, 2025

while driving the car puts itself in park, then the gear shift D starts blinking and the dashboard says put into Park. I've took it to jeep to figure it out and fix it. i got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing the speed limit and no brake lights also when it happens. I took it back to jeep and they still have no... Read more

Incident date: Jul 14, 2026

Backup camera is no longer working. It has a white screen but no image, which makes it difficult to back up the van safely since it’s a large van and sits high. I live in a neighborhood with children and it’s challenging to see behind me when backing out of the driveway without the backup camera. Therefore, this is a safety issue. Ford and/or NHTSA have recalled these same backup cameras on ot... Read more

Incident date: May 26, 2026

Nissan Juke Nismo -under 30,000 miles. Head light covers discolor reducing vision. When driving at night or in heavy Florida rains.. also hazard to other divers. In addition, heat and air conditioning stopped working. STONG fumes fill the car with cabin possibly causing drivers to become disoriented. This is a driver safety hazard that could possibly cause a serious traffic fatality. Can not use... Read more

Incident date: Jul 2, 2026

This complaint concerns a failed federal safety recall repair that has resulted in structural damage and rendered my vehicle unsafe to drive. I am the original owner of this vehicle (since XXX). On XXX, Riverside Ford ([XXX]) performed a federal safety recall repair on my vehicle's A-pillars. On January 28, 2026, the vehicle began leaking water. On that day the dealership find the leak due to crac... Read more

Incident date: Jul 1, 2025

Infotainment unit did not come on. Connection error displayed. Backup camera did not display when in reverse.

Incident date: Jan 18, 2026

I had to replace my transmission entirely at my own expense after it ultimately failed. Prior to the failure, I had already filed a complaint because the transmission was exhibiting the well-documented symptoms associated with the 10R80, including harsh shifting and unpredictable operation. These issues created legitimate safety concerns while driving, as I could not rely on the vehicle to shift p... Read more

Incident date: Jul 11, 2026

I was driving down the road, when suddenly my sunroof exploded. Thankfully the cloth part was shut, otherwise glass would have shattered through the car, but it was loud and scary. Insurance company has seen car, and is replacing glass, I am calling the Honda dealership to let them know what happened.

Incident date: Jul 14, 2026

The motorized track assembly separated from the moonroof interior sunshade on my 2022 Ford Edge, leaving the sunshade drooping down in the passenger compartment. While my vehicle is just out of the standard bumper to bumper warranty period, I feel Ford Motor Company should issue a repair recall to all affected owners to fix this issue.

Incident date: Jul 13, 2026

Driving on highway, approximately 65mph when all of a sudden the "door ajar" symbol on instrument panel lit / sound dinged, and the passenger who had their elbow on the door screamed. The passenger side door unlocked and "opened" as in it unlatched. It did not open all the way for her to fall out, but it was no longer fully closed. This is a 2022 vehicle. This happened for the first time in 2026 ... Read more

Incident date: Jul 14, 2026

Recall claim was submitted for recall #44C and while dealer submitted claim the issue was never fixed. Car is still completely silent driving <18mph through neighborhoods. EV Took car to another dealer and they will not fix because a claim was already filed even though issue was never fixed.

Incident date: Jan 17, 2026

Tesla Full Self Driving has no way to limit the speed or lane changes, and even in its standard profile it keeps going 15+ over the limit. Chill mode occasionally goes 10+, and Sloth switches between -10 and +5 erratically. It's unsafe to use and there's no way to do anything about it without a manual speed limit, like it used to have

Incident date: Jul 8, 2026

The infotainment touchscreen in my 2021 Honda Accord Hybrid intermittently registers inputs that I am not making. The screen experiences repeated “ghost touches,” accompanied by random beeping and clicking sounds. During these episodes, the system changes GPS screens or navigation directions, changes music or audio settings, turns the audio on or off, closes applications, and opens other appli... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog