Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
TOYOTA
CAMRY HYBRID
(2026) - UNKNOWN OR OTHER
Jul 20, 2026
Incident date: Jul 18, 2026
We received the recall 25S53/25V347 on XXX. Then on XXX; [XXX], sent me a picture of the trim / rubber coming off the front windshield. I contacted the dealership Gary Yeomans Ford [XXX] & sent them the pic. They said they don't have the parts & didn't know when they would be available. They recommended us to contact a glass repairer and have them to fix it. And then us to send the bill to the F... Read more
Incident date: Jul 13, 2026
I was driving home from work down the hwy, when the sun visor shade fell down and hit me in the head and covered my face, temporarily blinding me, like a blanket was pulled over my face. It's very difficult to see the road or other drivers when you are blinded at 70mph! Car only had 15,500 miles on it...
Incident date: Jul 19, 2026
There is frequently a smell of exhaust inside the cabin upon starting the engine before driving. It is concerning that exhaust may be leaking into the cabin leading to potential injuries. The vehicle has not been inspected for this issue specifically but has been through multiple general inspections.
Incident date: Jul 17, 2026
While running errands, the A/C compressor abruptly stopped pushing cold air. The air was pushing out cold before vehicle engine was turned off, then wouldnt cool when vehicle was turned back in. Honda dealer states need new compressor.
GMC
SIERRA 1500
(2021) - UNKNOWN OR OTHER
Jul 20, 2026
Incident date: Jun 16, 2026
On XXX at 1820 hrs CST I was traveling westbound on HWY XXX between [XXX] and Central [XXX] [XXX]. The weather was sunny, temp 88 degrees. As I was driving between 60 and 65 MPH with cars in front as well as behind me I heard a very loud “explosion” type noise. It was loud and quite scary and unexpected. The car then became very loud and windy. I was able to keep the car on the road, when I l... Read more
FORD
TRANSIT CONNECT
(2016) - UNKNOWN OR OTHER
Jul 20, 2026
Incident date: Jul 6, 2026
Vehicle brought to Ocean Honda, Weymouth MA with complaint that HVAC system underperforming. Customer asked to replace condensor under warrany but Honda required full diagnostic ($135). Honda disclosed that 2/3 HVAC system had leaks, and known issues. Honda has a known issue with faulty and leaking AC condensers, heat exchange pipes, and evaporators. They reported this vehicle had leaking condenso... Read more
Incident date: Sep 5, 2019
I am reporting a serious safety defect and unreasonable delay in addressing it under safety recall N252494000 (L87 Engine – Loss of Propulsion). My GMC Yukon has an illuminated check engine light and is now also overheating. According to GM’s own customer service r, this can lead to knocking, unusual engine noises, hesitation, high RPMs, abnormal shifting, reduced propulsion, and sudden loss o... Read more
Incident date: Jul 9, 2026
While operating my 2019 Honda Pilot, the vehicle experienced a sudden mechanical failure of the factory moonroof assembly. While driving, the moonroof became permanently stuck open / began violently grinding and refused to close.This mechanical failure presents an immediate safety and security hazard. Because the glass cannot be closed, it exposes the interior cabin and driver to distracting exter... Read more
Incident date: Feb 20, 2025
While driving on the highway (50mph), the sunroof had shattered unexpectedly. The sunroof itself was not open, but the visor was open so the glass fell into the car, onto the driver, the passenger and into the backseats. The glass shattering sounded like a gunshot which startled us while on the highway, and the broken glass cut the driver.
Incident date: Jul 7, 2026
auto idle stop/start system malfunctions intermittently. The car will shut off at a red light/stop sign then will not automatically restart. Will require shifting to park and restarting the car at the intersection.
Incident date: May 31, 2026
Toyota issues a Customer Support Program Notification regarding paint peeling on vehicles with factory applied Blizzard Pearl or Super White paint. The original expiration date was December 11, 2022 with secondary expiration being 10 years after first use, in my case October 14, 2023. Within the period I had 3 different parts of my car repainted due to peeling paint. On July 19, 2026, paint began ... Read more
Incident date: Jul 18, 2026
Infotainment cluster going black. Hyundai refuses to provide vehicle & won’t diagnose issue even after making appt.
Incident date: Jul 1, 2026
purchased a brand new vehicle in 2022 Since purchase I have had multiple issues with said vehicle for which I will list. I understand vehicles will and can have issues but there is no excuse for all the problems I have had to deal with a new vehicle. A. Muffler has fallen off 3 times and replaced all 3 times During the leakage part of why it was not fully disconnected every time I was driving th... Read more
1 injured
Incident date: Jul 17, 2026
While driving on the highway, the driver's side rear passenger window exploded. Only vehicle near me was a pickup truck starting to pass me on the driver's side. The window was open about 2", as well as the driver's window. It sounded like a blast went off next to the car and I saw glass flying across the back seat. It even landed in the compartment behind the seats
Incident date: Jul 12, 2026
I have 3 small children so I am concerned about my car. The gear shift goes out of drive while driving. If you push the gas and then let up and push the gas again it won’t go and if you keep pushing the gas it will start fishtailing all over the road. You have to take your foot off the gas for a period of time until it goes back in gear which causes you to completely slow down and can cause a cr... Read more
Incident date: Jul 16, 2026
The cab vents failed causing water to soak the carpet and pad from the back wall to the front of the cab. Mold was growing through out the the cab. Carpet & pad had to be removed. This is a known problem by dealerships and owners of Toyota Tacoma. Because the water was under the seats, trim and weather mats it went undetected exposing us to mold. Problem was reported to Toyota dealership and Toy... Read more
Incident date: Jul 16, 2026
Our van is experiencing Auto Idle Stop failure to restart. We experienced it one time last month (June 2026) and then again 2 days ago. I also experienced it 2 summers ago in 2024. We noticed it seems to happen in the heat and when we have been driving a while. In 2024 and then June 2026, I was able to quickly turn off and restart the car. Two days ago, we were stuck at a busy intersection with th... Read more
Incident date: Jul 16, 2026
Inside of door latch malfunctioned and my driver side door opened up while driving.
Incident date: Jul 16, 2026
Children helping to unload groceries from trunk. 2 different kids have burnt their legs on exhaust pipe while leaning into car to reach.
2 injured
Incident date: Jul 16, 2026
Vehicle emissions out of the dashboard defroster vents deposit a sticky, chemical film onto the inside front windshield, causing severe driver vision impairment. The chemical vapor triggers immediate respiratory irritation and dizziness, presenting an imminent risk of a motor vehicle crash.Defect / Nonconformity: The vehicle suffers from a severe HVAC or interior component material failure causing... Read more
Incident date: Jul 16, 2026
“Steering assist is reduced, drive with care” is showing up for a couple second and disappearing. When that happens my car seems to shut off and the steering wheel stiffens and pull to either the left of right side. All this happens while driving. After the 3rd time of it happening within 10min, my gas fuel level dropped but when back up to the “original” level
Incident date: Jan 1, 2023
Hood release cable broken. Cannot open hood
Incident date: Jul 19, 2026
When driving the vehicle will lose acceleration and not allow me to accelerate. It feels like it wants to shut off. The check engine light will come on when this happens. I turn the car off and turn it back on and it goes back to baseline and lets me drive as normal. This has happened while accelerating to get on the highway from an on-ramp, at around 45-60 miles an hour and also at city speeds sl... Read more
Incident date: Jul 19, 2026
I am submitting this complaint regarding a repeat failure of the Active Air Flap System on my 2017 Kia Niro, which I believe raises a broader safety and reliability concern. On XXX, my vehicle displayed a check engine light and “Check Active Air Flap System” warning. An authorized Kia dealer, Huffines Kia Corinth in Texas, diagnosed the issue and replaced the active air flap assembly (listed ... Read more
Incident date: Jan 12, 2026
Potential undercounting of safety defects through Volkswagen’s no-DTC/no-repair process. I recently located and reviewed a video recorded on February 18, 2025. It was originally made to document a remote climate-control malfunction, not a GPS problem. While reviewing it because of recurring GPS and SOS failures, I noticed that the same video also captured an incorrect speed-limit display. Whil... Read more
Incident date: Jul 15, 2026
We recently purchased a certified pre-owned 2020 Ford Expedition Max Limited with approximately 70,000 miles. Since purchasing the vehicle, it has experienced several issues, particularly with the transmission. Before the transmission was replaced, the dealer attempted to repair it twice but was unable to resolve the problem. After the replacement transmission was installed, the same symptoms retu... Read more
Incident date: Jul 17, 2026
Rear view camera has significant delay, lag, or stutter at times, in reverse, more noticeably at faster that idle reverse speeds.
Incident date: Feb 2, 2026
I am submitting this complaint regarding Honda’s unreasonable delay in completing a safety recall on my vehicle. I purchased three brand-new Honda vehicles because I trusted Honda’s reputation for quality and safety. Unfortunately, all three vehicles became subject to safety recalls. I have made every reasonable effort to resolve this issue. I personally visited 7 to 8 Honda dealerships thro... Read more
Incident date: Jun 19, 2026
KiA started a system update while I was driving on a busy road which caused complete loss of engine power and all electrical. This is nuts. What if you’re on the highway driving 70 mph and this happens?
Incident date: Jun 27, 2026
The tire pressure warning indicator started to come on indicating the front driver side tire is the one causing the alarm. This is dangerously we check the tire pressure on each tire on each individual tire every third day. Our 2020 Ford Escape is parked in the garage. I cannot drive myself currently. I am rehabbing from a severly torn rotor and biscep. My spouse brought this to my attention. She... Read more
Incident date: Jul 16, 2026
As I was driving I had a transmission system error come up. Took it to a mechanic and code P0741 came up related to the torque converter problem. A service bulletin for 17-18 Pilots is out but does not include mine. I feel like this should be covered as I had to fork out $3000 for a known issue.
Incident date: Jul 16, 2026
Waiting at traffic light to turn left onto Dixie Hwy from Kyles Lane in Ft. Wright, KY. After taking foot off brake, car went into park by itself. Unable to put into drive or put on hazard lights. After calling 911, turned car off, then it restarted. Cars behind were honking. Thankfully an accident did not occur. Will take to Honda dealer on July 20, 2026 to check it out
Incident date: Jul 18, 2026
I was in another town and my car kept stalling. I was going across traffic and it stalled and almost caused an accident. When I was in a parking lot my car would not go in reverse. I had to be pushed out of the parking space. I have already went to the have this recall fixed once. I know the part is not available but I should not have to keep going every few months to keep getting this done on a v... Read more
Incident date: Jul 18, 2026
While getting ready to parallel park the car, the entire screen system (dashboard, center console) went completely blank. This completely eliminates visibility to all safety aids, speed of vehicle, and warning systems. This has happened with this specific vehicle in the past, and the vehicle has been updated by Honda dealership. it has not been brought to a dealer quite yet. I am awaiting th... Read more
Incident date: Jul 18, 2026
While driving only at 35 miles per hour down the XXX in [XXX] my panoramic sunroof suddenly bursts. A loud pop sound. This would have popped all over my body if I didn’t have cover up. This is an extreme problem as someone can die from this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 13, 2026
My 2016 Ford Escape is under a recall for the rear view camera. My rear view camera does not work. Ford issued the recall in October 2025 but has not made an effort to repair my vehicle. I have a bad neck and back, it is hard for me to turn and look behind me. I could really use the rear view camera working again.
Incident date: Jun 26, 2026
I was parking the car. Car in park. Foot on brake. Carr violently lunged forward. Hitting, and tilting, concrete pole. Put car in reverse. Lunged forward then backward. Someone could have been killed. Thank God no person was near. I could have lunged through a storefront if Parked by shop.
Incident date: Jul 17, 2026
I ordered a plastic underbody cover (about 12×20 inches) through Toyota Arapahoe and paid $70 for the part. I was given an appointment for installation. When I arrived, I was told that the installation would take an hour and a half, even though the work consisted of fastening nine screws, while the old cover had been factory‑attached with only five simple self‑tapping fasteners, and this wor... Read more
Incident date: Apr 12, 2026
The skid plate came off. It’s fabric screwed in by metal so it rips off over time. I know and have seen many other Ford owners who have experienced this same problem. It’s a hazard and a concern that will keep occurring if you replace it with the same fabric and it’s costly to replace with a metal skid plate. It’s a manufacturing problem that should be recalled.
Incident date: Jul 5, 2026
The back passenger seat exploded and caught fire, burning the back of the seat in front and burning the ceilings. Inside the whole vehicle is black from smoke damage. Incident assessed by fire marshal who has ruled as electrical issue. No warning lights or systems displayed anything.
Fire
Incident date: Jul 17, 2026
The infotainment center screen in my 2021 Kia Sportage is DELAMINATING. The uv gel adhesive that holds the screen is failing. This is a known widespread safety issue as many controls are handled through the infotainment touch screen as well as the screen displaying the back up camera visability. You should force Kia to fix this problem past 3 years /36000 miles! Please advise me.
Incident date: Jul 9, 2026
Both front doors stopped opening cant get in the vehicle or out of the vehicle from the front doors. Both stopped working within two weeks. The locks unlock and lock but the doors will not open. Hyundai dealership wants 8,000 dollars to replace Both door panels. This is a safety issue. If I get stuck inside the car and cant get out
Incident date: Jul 18, 2026
When using the CarPlay feature I am not able to use the maps. When using the maps the it glitches out and constantly reroutes spastically and feels very unsafe while driving. I looked up if this was a common issue with other 2024 rav4 owners and I learned it is. It was explained as an issue with the antenna not being able to keep up with the location of the phone. This issue has caused me to not b... Read more
Incident date: Jul 18, 2026
I own a 2024 Hyundai Tucson hybrid SEL with a genuine Hyundai trailer hitch & trailer wiring harness that were installed by a Hyundai dealer. My vehicle was included in Recall P90. As part of the recall, the dealer disconnected & removed the wiring harness because Hyundai did not have an approved replacement available. As a result of the recall, my trailer lights no longer function. I can no lon... Read more
Incident date: Jul 18, 2026
On July 16, 2026, a remote Over-the-Air (OTA) software update was initiated by Volkswagen. Prior to this update, the infotainment system functioned correctly (backup camera and other safety features are displayed on this screen. Immediately following the installation, the system module failed, rendering it unusable and multiple safety features negated by this failure. Although the vehicle is out... Read more
HYUNDAI
TUCSON HYBRID
(2025) - UNKNOWN OR OTHER
Jul 18, 2026
Incident date: Jul 6, 2026
My 2024 Jeep Wrangler 4xe has been subject to four safety recalls in the ten months I have owned it, three involving vehicle fire risk: 56C/25V-527 (TPMS, completed), 68C/25V-741 (high-voltage battery cell separator damage/fire risk, completed), 78C/25V-766 (casting sand contamination of the engine), and 21D/26V-363 (electric hydraulic power steering pump overheating/fire risk). Recall 78C was an... Read more
Incident date: Jul 17, 2026
My family and I departed the dealership around 7:27 PM with our 2025 Nissan Kicks that only had 4,500 miles on it. My step son and I were driving the new car home. We got maybe a mile from our house and I heard a small pop and started smelling gas really bad. Once we pulled onto our road I heard another pop, all of the lights came on the dash and a bunch of white smoke came from the hood of the ca... Read more
Fire
Incident date: Jul 13, 2026
COMPLAINT REGARDING FRANCHISE DEALER RECALL NON-COMPLIANCE & MISREPRESENTATION (#26V-365). My vehicle is currently held at an authorized facility, [XXX], General Manager Honda (Downtown [XXX]), under an active manufacturer dispute (Honda Corporate Case #XXX). On Friday, XXX Service Manager [XXX] verbally stated on a voice line that the mandatory structural safety repairs for Rear Subframe Recall ... Read more
Incident date: Jul 14, 2026
The vehicle presented multiple warnings/errors before shutting down on the street in traffic on June 23, 2026. Warnings such as Collision Detected, Blind Spot Assist and Exit Warning Inoperative, PRE-SAFE Inoperative, System Failure Detected, Service Required Do Not Shift Gear, along with various lights on the dashboard which includes the Check Engine Light. The vehicle was towed to local Mercede... Read more
Incident date: Nov 20, 2025
I am submitting this complaint regarding the positive battery terminal fuse block (battery terminal/fusible link assembly) on my 2022 Kia Sportage. The component is currently installed on the vehicle and is available for inspection upon request. I purchased this vehicle in 2024, when it was only about two years old. Because of the vehicle's age, I did not expect to experience major electrical prob... Read more