Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
Incident date: Mar 2, 2026
Panoramic roof, sunshield, coming off track and drooping which blocks the rear window. This causes a safety issue of not being able to see what is behind you while you’re driving.
Incident date: Apr 15, 2026
My small sunroof spontaneously exploded upwards while I was driving on a flat, smooth, straight road at 45 mph (the speed limit) with no cars in front of or behind me. There are no trees overhanging this road. I do have a dashcam showing this. When it happened, I looked in my rearview mirror and saw a shower of glass flying behind the car which also indicates that the sunroof exploded upwards and ... Read more
Incident date: Apr 1, 2026
The rear camera has failed posing a safety issue when reversing the vehicle.
Incident date: Mar 23, 2026
My ABS lights came on a couple of years ago and the Nisan repair shop said it was just a sensor issue and replaced it. When it came on again this year, it was the entire system that needed to be replaced and the service manager acknowledged that it is a known issue with this make and model of this car. In addition, my freshly out of warranty vehicle now needs a complete replacement of the air cond... Read more
MERCEDES-BENZ
GL450
(2016) — UNKNOWN OR OTHER
Apr 16, 2026
Incident date: Feb 5, 2026
Panoramic sunroof spontaneously shattered at some time between 2/4/26 and 2/5/26. Car was fine when I drove on 2/4/26 and parked at home at approximately 4:30p (still light outside). I got in car next day 2/5/26 at approximately 5:45p (when dark outside). Heard slight air/wind noise as pulled out of driveway and started driving. Looked up and saw sunroof completely shattered (but still fully attac... Read more
Incident date: Apr 16, 2026
The fuel tank opener has become increasingly hard to operate. The fuel tank is supposed to unlock when the doors are unlocked. Sometimes it takes 10 or more times of unlocking the doors and checking the fuel door to successfully open the fuel door.
MITSUBISHI
OUTLANDER
(2020) — UNKNOWN OR OTHER
Apr 16, 2026
Incident date: May 27, 2025
I made an appt for a recall on my touchscreen at Hayward mitsubishi on may 27th 2025. I was left in the waiting room for two hours even with an appt. I was told mona would come get me but never did. I was very upset. Eventually my information was taken and said the part would come in, in approximately 9 months. The time has passed and they dis not return my calls and blocked my number on the text ... Read more
Incident date: Apr 13, 2026
My [XXX] old was sitting in the middle right captain chair in her carseat. My [XXX] daughter was in the third row. My [XXX] daughter accidentally hit the power seat tilt button making the seat my [XXX] old was sitting in push up against the back of the front right passenger seat, crushing my [XXX] olds feet, where she suffered a broken foot where the toes meet the rest of the foot. We had t... Read more
1 injured
Incident date: Oct 1, 2023
2020 Nissan Sentra Backup Camera. The camera periodically goes out only displaying a blue screen. Researched and discovered it was a recall. Went to the dealership and asked them and they said my cars recall was marked as completed back in 2023 to which I had no knowledge of. The issue was not resolved and was just marked as cleared without proper inspection. Dealerships are refusing to fix the re... Read more
Incident date: Feb 28, 2026
Hello, I am reporting a safety issue with the Full Self-Driving (FSD) system on my 2023 Tesla Model Y. The vehicle has been taken in for service four separate times for this issue. During these visits, Tesla service technicians were able to reproduce and confirm the problem. I have been explicitly advised in writing by Tesla service not to use the Full Self-Driving system due to safety concerns a... Read more
Incident date: Oct 20, 2003
The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erratically. The vehicle and components are available for inspection upon request. While the vehicle was being driven, the system initiated actions withou... Read more
Incident date: Apr 14, 2026
I received a flyer that my Cadillac was included in the urgent Rear Toe Link Safety Recall, so I took it to the local Cadillac dealership in Ridgeland, MS. My 2011 Cadillac SRX had the same warnings on my dashboard that were included in the flyer that I received. The warning lights and message were Service StabiliTrak, and my car chimed in combination with the message and the lights stayed on wh... Read more
JEEP
GRAND CHEROKEE
(2012) — UNKNOWN OR OTHER
Apr 16, 2026
Incident date: Apr 14, 2026
Check Engine light came on & Auto shop says when they checked under dash, computer says “Emissions” problem. They have to do a “smoke test” to see where there is a leak!!!
TOYOTA
SIENNA HYBRID
(2025) — UNKNOWN OR OTHER
Apr 16, 2026
Incident date: Oct 28, 2025
The affected component appears to be the rear seat / seat track recall system. I took my Toyota vehicle to the dealership / repair center in approximately October 2025 for recall-related repair, and the vehicle was then kept there for months. During that time, I was deprived of the use of the vehicle while continuing to make lease payments. I repeatedly contacted the repair center for updates but ... Read more
Incident date: Jan 28, 2025
The vehicle experienced a failure of the Power Transfer Unit (PTU) associated with the 4WD system. Prior to the failure, the 4WD warning light illuminated on the dashboard, indicating a malfunction within the drivetrain. The condition progressed and was diagnosed as an internal PTU failure. The issue was confirmed by Jacksonville Chrysler Jeep Dodge, which determined that the PTU had failed inter... Read more
Incident date: Feb 1, 2026
Axel or CV joints make loud clicking noise when turning
Incident date: Apr 11, 2026
Driving 70 mph on a cloudy 73° day around 6:30 pm no cars immediately around me on I45. I heard a loud gunshot to the point I ducked in my car. Immediately pulled over walked around the car. My Sunroof exploded upwards. Took to Longo Toyota on Monday at 7am. Upon arrival they thought it would be covered under warranty. They brought in a specialist to evaluate and they can’t prove it but so... Read more
Incident date: Mar 29, 2026
Lost the clutch, no ability to shift, had no propulsion. 60 seconds later, the car was on fire while driving. Pulled over, got out, and within 20 minutes the car completely burnt to the ground. Wa state law states that the vehicle used or new should not have been sold in condition. Vehicle was purchased in 2025. Carfax report shows that vehicle was sold from dealership in Florida days after the r... Read more
Fire
Incident date: Apr 2, 2026
Car is out of alignment resolutions in the rear passenger tire to wear down at an abnormal rate. Had the vehicle inspected by a local mechanic and two different dealerships. All three inspections came back with the same answer. The camber and the toe for the right rear tire can not be set to a center good alignment. Leaving it in the red zone that will result in excessive Tire wear, handling and ... Read more
Incident date: Mar 10, 2026
The auto idle stop system is not operating correctly when at a light or stopped it tends to go into neutral it has done it to me several times leaving me stranded at the light , for about month and now I’m at the dealer
Incident date: Apr 15, 2026
The fuel pipe in my 2024 Kia Carnival has been identified by Kia as part of Safety Recall SC368 due to a fire risk. The component is available for inspection at the dealership where the vehicle is currently located. My safety and the safety of my family — including young children in car seats — was put at risk because the vehicle carries a known fire hazard related to the fuel pipe, yet no re... Read more
Incident date: Mar 20, 2026
I have a 2016 jeep wrangler and I was trying to get it fixed but the dealership said it was the abs module and that they could not get one in because they are on back order because they warehouse that provides the chips for them burned down. I was then told that it is not promised to when they will be available and then they tried to turn around and ask me did I want to trade it in. So now I am st... Read more
Incident date: Apr 16, 2026
There is a safety recall on my Chrysler Pacifica van mopar , Chrysler and rairdons auto dealership will not repair this for me.
Incident date: Dec 22, 2025
No accident has occurred. Though potential for accident for battery faulty/ electrical failure. The panel (B?) On the driver door with the keypad gets water when it rains and is constantly on. This is affecting the battery causing high density corrosion the connection points. The keypad is constantly on and no longer functions. Potentially affecting locking mechanism
Incident date: Nov 12, 2024
I don't know who could help resolve the issue we have. Our 2019 Ford Eco-sport had several recalls. The last recall Holman/Ford kept our car for 9 months but kind enough to lend us a car to use while they waited for a part. We had to cancel our vacation trip to Turner Maine to see our daughter's family because we were not permitted to drive the loaner out of state! Later they decided that they h... Read more
NISSAN
ROGUE SPORT
(2019) — UNKNOWN OR OTHER
Apr 16, 2026
Incident date: Apr 10, 2026
Radiator fan leading to engine overheating, fan fails to turn on causing high engine temperatures & AC failure. Nissan is aware of issues & takes no responsibility. Early on when vehicle experienced symptoms & under warranty, I brought vehicle in several times & was told they couldn’t find anything wrong. Since warranty has expired, we’ve had to fix once & now it’s happening again. Some symp... Read more
Incident date: Mar 17, 2026
After a recent purchase of a new 2026 Jayco Greyhawk 29MV RV, I discovered my 2 cats trying to enter a previously unknown and unfinished opening adjacent to a designated sleeping/play area of my RV in the cab overhead. One of the cats was panicked as he was stuck in the opening. The opening is very difficult to see unless you climb well forward into the sleeping area for closer examination which... Read more
Incident date: Apr 15, 2026
As I was driving to work this morning, I heard a loud bang. The sun roof blew up. Based on how the glass is raised, it looks like it blew from the inside out.
Incident date: Apr 14, 2026
The failure appears to involve the vehicle’s auto start/stop system and related electrical control systems, including the battery management system and/or body control module. The vehicle shuts off unexpectedly while driving and fails to automatically restart, displaying “Auto Start/Stop – Manual Restart Required” and “Shift to Park.” The vehicle is available for inspection upon reques... Read more
Incident date: Apr 15, 2026
I got into my car to leave, I placed my phone on the wireless charging pad. When I got to my location about 10 minutes later, I grabbed my phone and went to put the wrist band attached to my phone around my wrist. The wrist band is a metal chain and it burned me on the side of my wrist and top of hand. I took the wrist band off as fast as I could, then touched it with my fingers to make sure that ... Read more
1 injured
Incident date: Feb 1, 2026
For a second time, the window goes off the runner and will not operate. This happened to the drivers side window and the rear drivers side window. The only option is to return to the dealership and have the part replaced to allow the window to move up and down, This is a safety hazard and fails state inspection if the windows will not move up and down. This is a safety recall.
Incident date: Mar 1, 2026
The Kias have been recalled for a failure to adhere the shark fin antenna. This has been recalled in some models. My 2016 has fallen off and is not on the recall list. Please include.
Incident date: Apr 11, 2026
Incident Date: April 11, 2026 Approximate Time: 6:30 PM Component(s): Unknown (Suspected: Electronic Stability Control, Steering, ADAS) Description of Incident: On April 11, 2026, at approximately 6:30 PM, I was operating my Tesla Model Y on a highway with a self-driving mode engaged. I experienced what appeared to be a sudden, unintended acceleration combined with an erratic "zig-zag" steering p... Read more
Incident date: Oct 23, 2025
My dashboard VIN plate was destroyed when the windshield was being replaced. I’ve been trying to get Audi to send me a new VIN since October 23, almost 6 months ago. They assigned an executive case manager 2 months ago but that’s accomplished nothing. The vehicle is out of compliance with federal law without a VIN plate and I cannot trade or sale the car. Please help me.
Incident date: Jul 19, 2025
My vehicle has experienced repeated stalling events, including while the vehicle is in operation. The first occurrence began at approximately [mileage] and has continued intermittently despite multiple service visits. During these incidents, the vehicle unexpectedly loses power without warning. This creates a serious safety concern, particularly when driving in traffic, as it increases the risk of... Read more
GMC
SIERRA 1500
(2023) — UNKNOWN OR OTHER
Apr 15, 2026
Incident date: Mar 5, 2026
On March 3rd 2026, I went to a doctors appointment. Halfway into the 50 minute drive, I noticed the on the infotainment screen that my GPS was still showing me being at home. It was working normally a couple days prior to parking the truck. After my Dr appointment, I did some online research and followed recommended procedure to do a hard reset of the infotainment/radio to try and refresh the sign... Read more
Incident date: Apr 10, 2026
Intermittent issues with Bluetooth connectivity. Affects using phone hands free. Cannot have clear conversation. Only option (not an option) is to not use Android/Apple car play which is illegal.
Incident date: Nov 23, 2024
The panoramic sun roof exploded while going down the highway sending glass flying in the air. The sunroof shade was not open so the driver and 2 infants in the back seat were not injured. I contacted Ford Motor Company and was given a case number CZH-03059174. They directed me to turn it in to my insurance company which I did not do. I took the vehicle to the body shop, they found a replacement a... Read more
GMC
SIERRA 1500
(2026) — UNKNOWN OR OTHER
Apr 15, 2026
Incident date: Dec 31, 2025
Vehicle keeps displaying a warning message to service drivers assistance system. Taken the vehicle to the dealership multiple time and the condition still persists. Dealership contacts GM tech support and are being told that GM is aware of the problem, programing issue, but they have no solution after several months. Multiple vehicles at many dealerships have the same problem. I don't feel saf... Read more
CHEVROLET
SILVERADO 1500
(2018) — UNKNOWN OR OTHER
Apr 15, 2026
Incident date: Apr 15, 2020
the paint on my vehicle has been bad since purchased, complained to dealership several times about this issue. one time when i complained the paint was touched up at dealership the issue has continued and became worst over time, my truck is a 2018 only 19,000 miles and the paint chips on the front where it looks like red paint speckled with white contacted the dealer as well as general motors co... Read more
GRAND DESIGN
MOMENTUM
(2020) — UNKNOWN OR OTHER
Apr 15, 2026
Incident date: Oct 1, 2025
Our camper has frame flex. We opened a claim in October 2025 with Grand Design. Received a letter stating they would cover any repairs. It's been in the shop now for over a month and they keep telling us the claim is "in review". Our upper deck frame is cracked/broken, our walls are separating, the door opens when we are traveling down the road. The roof is falling apart, bubbled and cracking. ... Read more
Incident date: Mar 9, 2026
I bought the car at the end of October 2025, so it was always cold till last month. Last month the first day it’s warm I get a warning saying my steering assist has been limited with a code saying the thermostat needs replacing as well as the sensor. This is a known issue with these vehicles and now I have to pay $1500 out of pocket to have fixed because my limited warranty expired 2 weeks befor... Read more
Incident date: Apr 13, 2026
I was not made aware of the recall on the rubber oil cooler hoses. The rubber hoses malfunctioned and all the oil leaked out on 4/13/2026. I paid to have fixed. Lexus kept the hoses. This could have ruined my engine, caused an explosion or fire. When the warning light came on I stopped driving. Lexus would not discuss the issue. I am concerned I was never made aware of this issue. I bought the v... Read more
Incident date: Oct 29, 2025
The left mirror is a blind site when making a left turn at stop signs. The front hood is too high. In a parking lot you can't see the curbs. Toyota said jack up the seat. That does not help. kids can't be seen in front of the car. This is a safety issue. The number of selections to set the car for driving don't work for older people. The gas and break petal don't work for disabled people.
Incident date: Mar 1, 2026
On my 2020 Explorer ST, the plastic backing on the front seats is popping off and exposing the seats airbags. My dealer said ONE replacement backing would be $1400 to replace. In a facebook group I am in, multiple people have complained on the 2020 ST that theirs has done the same thing.
GRAND DESIGN
MOMENTUM
(2020) — UNKNOWN OR OTHER
Apr 15, 2026
Incident date: Oct 25, 2024
My Momentum 5th wheel is experiencing frame flex and wall separation . This condition is causing damage to the interior side wall adjacent to cabinets in the bedroom wall. Frame and or wall assembly is excessively moving in transport and during hooking and unhooking from the unit. Unit will be inspected in the near future by a Grand Design authorized service agents. The condition is further degr... Read more
Incident date: Apr 15, 2026
Gear shift cluster lights up and flashes dash states service gear shift will not start or go in gear. No codes found. Happened multiple times but never while at dealership. Now the dash cluster keeps randomly going black but never longer than 2 mins so I can't take it to the dealership while it happens. And now the backup camera is randomly flashing blue sometimes instead of showing an image. I h... Read more
VOLKSWAGEN
TIGUAN
(2020) — UNKNOWN OR OTHER
Apr 15, 2026
Incident date: Apr 14, 2026
When I am driving my vehicle, I get an alert that the "Ignition switched off, please safely stop the video". All electrical power to the vehicle subsequently drops off. This is the same issue that the 2018-2019 VW Jetta's were recalled for in 2023.
BUICK
RENDEZVOUS
(2007) — UNKNOWN OR OTHER
Apr 15, 2026
Incident date: Apr 4, 2026
Due to lack of maintenance complete corrosion and rust have eaten through the entire body frame, undercarriage etc. This vehicle was sold to us at State line Auto LLC in Fulton Kentucky, without any disclosure of it being unsafe to drive in fact the rust spots underneath the vehicle have been covered and hidden by spray painting diligently, unfortunately the disguise of the rust with a black pain... Read more
Incident date: Apr 13, 2026
while driving, the sunroof made a loud explosion and shattered everywhere.