Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Apr 4, 2026
At 63387 miles my backup camera on my 2020 KIA Soul EX stopped working without warning. It will blink on and off occasionally but is generally just a black screen when placed in reverse. All of the other screens work fine. This is concerning to me as it is an important safety feature. It seems like KIA would repair such an item at no charge. I called my local KIA outside of Dallas about the issue... Read more
Incident date: Aug 15, 2025
Sunroof exploded while driving
Incident date: Dec 1, 2024
The engine starter failed on my 2020 BMW Z4 M40i. The vehicle experienced starting failures and the repair shop diagnosed a faulty/shorted engine starter assembly. The symptoms and component failure match the exact defect description of active safety recalls NHTSA 24V-576 and 25V-636 (Starter Motor Fire Risk due to electrical short circuit/overheating). However, when checking my specific 17-digit ... Read more
Incident date: Jul 15, 2026
While stopped at traffic lights or in traffic, the Auto Idle Stop system activates, but the engine sometimes fails to restart when I release the brake pedal. The vehicle becomes disabled in traffic, and I have to shift the transmission into Park (P) to restart the engine.
Incident date: Jul 21, 2026
On two separate occasions, approximately four months apart in spring and summer 2026, while turning left across oncoming traffic at a green light, the vehicle's brakes applied hard on their own with no driver input. Each time the vehicle came to an abrupt halt mid-turn for roughly one second before releasing. On both occasions a driver-assistance warning message displayed on the dashboard at the t... Read more
Incident date: May 30, 2026
I went to charge my car Sunday morning, and throughout the day it kept showing on the dashboard that the charge door was open. I stopped several times to check, and the charge door was actually closed, which was really strange. Later, I went into a store for less than 10 minutes. I locked my car before going inside, but when I came back out, all the windows were down. It honestly scared me becaus... Read more
Incident date: Jun 7, 2026
While driving on the highway at approximately 40 mph with no obstacle ahead and no braking input from the driver, the vehicle applied its brakes hard on its own and came to an abrupt stop. There was audible tire noise and a burnt smell. No injury occurred, but the sudden unintended braking created a serious risk of a rear-end collision. The vehicle was driven to Audi Fort Lauderdale for inspectio... Read more
Incident date: Jun 28, 2026
My jeep bricked and would would not move. I reset uconnect to get it to my house and had it towed to the dealership. They performed a temporary fix. However, since 10/2026 there has been no final fix. I’m not sure how safe I am to drive this car I spent $63,000 on or how long is reasonable for a fix.
Incident date: Jul 21, 2026
The engine shuts off unexpectedly when the automatic start stop system engages. At the same time the engine shuts off, the power steering warning light illuminates and steering assist is lost. The vehicle must be restarted to regain power steering and continue driving. This has occurred on multiple occasions, including while the vehicle was slowing to a stop in traffic. The sudden loss of steering... Read more
Incident date: Jul 1, 2026
Car was sitting at a red light while in Full Self Driving (supervised). The screen showed at least four red lights. Suddenly the car started to move forward while the lights were still red. I was able to stop it from going further. This has happened before and I reported it then. If I had not had my foot near the brake pedal the car might have just run through the light.
FORD
BRONCO SPORT
(2022) - UNKNOWN OR OTHER
Jul 21, 2026
Incident date: Jul 16, 2025
Honda refused to cover failed AC evaporator under extended warranty or goodwill warranty. They cover the compressor and condenser but not the evaporator. This is the 4th time my AC has gone out on my 2018 Civic. There is a film on the inside of my windshield and I am also concerned about what I may have been breathing in while the AC is on. I have read that issues with your condenser can cause iss... Read more
Incident date: Jun 30, 2026
The recall on my car has been active for over 6 months, however there is still not a remedy. My rear view camera failed on me today almost causing me to hit a child that I was unable to see.
Incident date: Jul 21, 2026
My car was sitting in a parking lot facing the south. It was over 100 degrees that day. I had a front window shade in the front window, and both front windows were down about 2 inches. I went to my car to grab something around 1:30pm and all was fine. When I cam back around 2:45 pm, the back window was shattered, with small pieces of glass laying on the ground. I called the local Nissan dealer, an... Read more
Incident date: Jul 10, 2026
The bolts that hold the mount to the trannsmission on keep coming out dropping the tranny breaking my axle 3 times now. It's a 2015 Nissan versa note what suggestions do you have. Because I'm pretty sure the trannsmission shouldn't fall out of any car. No matter the year.
Incident date: Jun 11, 2026
Electric oil pump for transmission failed at 16,000 miles -no immediate safety risk to my knowledge -the problem was reported by me and acknowledged by Toyota dealership (San Rafael) and replaced under factory warranty -I do not know if failed part was inspected by Toyota, police or insurance - was not to my knowledge -No warning prior to failure
Incident date: Jul 17, 2026
The panoramic sunroof on my 2023 Kia Sorento intermittently fails to close. When commanded to close, the glass travels most of the way, then stops or reverses before reaching the fully closed position. It frequently takes many repeated attempts. In some cases the panel will not seat at all until the vehicle is driven over rough pavement, and the resulting vibration allows it to complete closure. T... Read more
TOYOTA
LAND CRUISER HYBRID
(2024) - UNKNOWN OR OTHER
Jul 21, 2026
Incident date: Jun 1, 2026
sunroof shattered while driving down the freeway
MERCEDES-BENZ
E350
(2014) - UNKNOWN OR OTHER
Jul 21, 2026
Incident date: Jul 1, 2026
Component Failure: Engine - I am reporting a dangerous engine defect in my 2017 Ford Edge which involves the 2.0L EcoBoost I4 F DOHC 14v engine. My vehicle has experienced total engine failure due to coolant leaking into the engine cylinders. This is a known design flaw documented by Ford in TSB 19-2346, yet no safety recall has been issued for the Edge model. This defect poses a significant safe... Read more
Incident date: Jul 20, 2026
The infotainment screen randomly shuts off and displays the errors "Network communication lost" and "MOST Net Off". This has happened numerous times while in the middle of backing up and using the backup camera that normally displays on that screen. We took it to the dealership for repairs of the problem in 2025 and after changing a wiring harness, the screen itself, and then the harness again, th... Read more
Incident date: Jul 20, 2026
Overall, we've been very happy with the EX90, but it's clear the vehicle is in desperate need of a comprehensive software update from Volvo. The issues we're experiencing don't appear to be hardware failures so much as recurring software-related problems. We've received intermittent propulsion system warnings, headlight system warnings, delayed accelerator response at times, and general electrica... Read more
Incident date: Jun 17, 2026
My truck had safety recall 24V-729 done to fix a turn signal that will not shut off. Since the recall I have had to have the same problem fixed an additional two times. The dealership will not classify it under the recall and have charged me for the repairs. They say that it is not the SCCM, which the recall says is the issue. My problem is that the turn signal has been fixed 3 times total.
Incident date: May 1, 2026
The vehicle has suffered a catastrophic failure of the hybrid drive motor rotor, transmission, and engine clutch, resulting in a $14,993 repair quote. This is a direct consequence of a failed remedy for NHTSA Recall 18V260 (Hyundai Campaign 176).In February 2020, a dealer performed an 'inspection/cap' remedy under Campaign 176. However, this did not permanently fix the manufacturing burrs on the h... Read more
Incident date: Jul 18, 2026
The car would stop charging at home and an error showed up about two months ago. After reporting to Tesla, they did a diagnostic over the air and concluded that the battery (HVB) needs to be replaced. The car is at the shop for over a month, and they are still waiting on parts.
Incident date: Jul 7, 2026
The ABS control module has internal problem which shuts down the module. Results of the module shut down includes: -The stability and traction systems are offline. -A failure in the ABS module or hydraulic unit. -Cruise Control inoperable. -The module no longer modulates brake pressure, which can result in brakes locking. Currently, Mopar has stopped production of this item, so there is no method... Read more
MERCEDES-BENZ
E350
(2014) - UNKNOWN OR OTHER
Jul 21, 2026
Incident date: Jul 10, 2026
From what I read this is a know issue with ford. My gear would not shift from drive to park. This is the second time this has happened to me. The first time it was stuck in neutral. With a flashing light on the shifter
Incident date: Jul 11, 2026
Apparently a very well known issue, I've had my car for 17 months and the software error see dealer had been on every time I start my car for the past 14 of them. And sometimes when I'm driving. Took it to the dealer, as the screen prompts, they said they reset it, turned it on, and there it was. Don't think they even did anything, except maybe waste my hour and a half and then try to sell me serv... Read more
Incident date: May 22, 2026
I bought the truck with 2 miles , shut off on me within 1,300 miles wouldn’t turn on , supposedly it was a bad fuse that was burned out , Second time it shut off on me again , all my sensors were going off and on and truck wouldn’t turn back on , they told me they couldn’t figure out the problem evaczue they had disconnected the battery and it erased all the codes 3rd time , they changed... Read more
Incident date: Apr 13, 2026
The moon roof has came off track
Incident date: May 14, 2026
After getting a flat tire, I used the spare that comes stock with the vehicle. As soon as I started driving, it said the tire was the incorrect size. I kept driving just trying to get the car home. It then showed awd temp overheating stop vehicle and looking out my rear view mirror I saw smoke. I rolled down the window and started hearing clunking and grinding so I stopped immediately and had it t... Read more
Incident date: Jul 18, 2026
The vehicle is affected by a Chrysler safety recall. When I brought it to an authorized dealership for the recall repair, they informed me that a warning light was illuminated and that they needed to perform a diagnostic inspection before completing the recall. After the inspection, they stated they could not determine the cause of the warning light and refused to complete the recall repair. The v... Read more
Incident date: Jul 18, 2026
On XXX we were driving from [XXX] to [XXX]. Going through the [XXX] mountains on [XXX]. At an elevation of about 6,000 ft. temperature was about 85, speed about 55 mph the window in the back seat (behind the driver) imploded with a huge bang (sounded like a bomb went off). Glass was all over the back seat. I thought someone had shot at our car. I was with a retired CHP and he confirmed no bullet... Read more
Incident date: Jun 22, 2026
My car is having issues with downloading the software and installing it. It usually happens during the summer. 2025 summer i booked an appointment and visited the Tesla Service center. They diagnosed and told me the ECU is having trouble and need to replace same. Its cost around USD 4K. My car faced this issue right after the warranty is over. First the High Voltage batter died next day the warran... Read more
Incident date: Apr 28, 2026
7/9/2026 Check engine light on at 320 miles. Had car 3 weeks. Took to dealership they ran diagnostics & the code came up as P050B00 (cold start ignition timing performance). Dealership told me that the manufacture knows there is a problem but does not know how to fix at this time. I was told there was nothing they can do and keep driving the car with a check engine light on, which is ridiculous. ... Read more
Incident date: Apr 28, 2026
Traveling on the highway with no cars near us and our panoramic sunroof exploded showering myself and my passenger with glass at highway speed. There are no over hanging trees or over passes in this area.
Incident date: Jul 10, 2026
Following a drivetrain repair at Gary Yeomans Honda, the vehicle was returned to me in an unsafe driving condition. Specifically, the technician left unsecured heavy metal tools (a pry bar and screwdriver) loose in the engine bay, failed to torque a structural fastener, and rendered the rear brake light completely non-functional while incorrectly marking it as operational on the inspection sheet. ... Read more
Incident date: Feb 13, 2026
It’s a common issue between 2019-2020 where the oil pump which came from factory has plastic impellers which crack/disintegrate causing catastrophic failure to the engine disabling the vehicle the only warning signs before this happens is you cant read oil level and or the car prompts with a warning low oil messages if untreated the car will have catastrophic engine failure with little to no war... Read more
Incident date: Jul 20, 2026
The back-up camera went out. I see a recall for some Ford F150 cameras that have the same issue I have on my 2016 F150. Why did they not include other years in the recall?
CHEVROLET
SILVERADO 1500
(2026) - UNKNOWN OR OTHER
Jul 20, 2026
Incident date: Jun 29, 2026
This model has a safety problem with a dangerous distraction caused by the entertainment system while backing up. When you start the car, the entertainment system begins a boot-up cycle that takes 5 to 10 seconds. During that time the driver can put the car into reverse and begin reversing. While driving in reverse, when the entertainment system finishes starting up, it will resume whatever it... Read more
Incident date: May 1, 2026
The rear camera first started failing intermittently, and now occurs constantly. The camera goes black on the screen. I nearly backed into a child in a grocery store parking lot.
Incident date: Apr 25, 2026
Failed the inspection in texas. No details.
Incident date: Jul 20, 2026
Vehicle Information Year: 2024 Make: Ford Model: Edge VIN: [XXX] Description of the Safety Issue I am submitting this complaint regarding the unexpected failure of the panoramic glass roof on my 2024 Ford Edge. The vehicle was parked in my residential driveway. As I began backing out of the driveway, I heard a very loud explosion or bang. I immediately stopped and inspected the vehicle. I disc... Read more
NISSAN
PATHFINDER
(2024) - UNKNOWN OR OTHER
Jul 20, 2026
Incident date: Jul 13, 2026
Wireless phone charging pad overheats phone to the point the phone turns off. Concern for possible fire hazard due to how hot the phone gets. In July 2026 the dealer was advised of issue. Dealer referred me to Infinity Consumer Affairs who said they consulted with their engineers and there is nothing they can do about this known issue.
Incident date: Nov 4, 2025
Took my vehicle in a year ago for the oil piston recall to the Kia dealer in North Huntington, Pa. I was told they corrected the recall during other servicing. My vehicle just broke down and is unable to be driven due to this unresolved issue.
Incident date: Jul 1, 2026
I was stopped a stop light and the auto start/stop engaged. When I let go of the brakes when the light turned green, the engine did not restart and an ERROR message came on the dashboard. The Parking Brake light on the dashboard came on too.
Incident date: Jul 6, 2026
I recently replaced a defective reductant (DEF) pump and wiring harness due to corrosion. The cause and repairs were diagnosed and performed by a ford dealership. Without addressing the issue the vehicle would randomly engage a "limp" mode and limit the speed to 50 mph, forcing the driver to operate at unsafe speeds on freeways and highways. Defect is a hazard to driver and other vehicles due to t... Read more
Incident date: Jul 13, 2026
Driving down the highway at 60 mph and the sunroof exploded. No cars in front of me and nothing in on coming lane . I was on a newer road no big bumps. Sounded like a shot gun went off glass all over
FORD
EXPEDITION
(2019) - UNKNOWN OR OTHER
Jul 20, 2026
Incident date: Jul 6, 2026
This vehicle is hacked along with app. it's unsafe to drive at this point. I have contacted Tesla they are no help. my tesla app is hacked and the vehicle
Incident date: Jul 11, 2026
I had just bought the car from the Dealer and was to drive it back home. I got about 30 miles from the Dealership and the check engine light came on. It stated malfunction in the awd system so now on two wheel drive then it stated start control malfunction and finally hybrid system malfunction. I returned it to the dealership and they said that the first diagnostic stated it was throwing high v... Read more
JEEP
GRAND CHEROKEE
(2017) - UNKNOWN OR OTHER
Jul 20, 2026
Incident date: Jul 1, 2025
Driver controls for windows do not work for front windows .. Can not put windows down. Therefore if window on passenger side or driver side gets foggy, can not lower to see out Dealer has stated that there is dirt in window. Not dirt , bad window motor per my experience. This has been occurring for about 2/3 years.
Incident date: Jul 10, 2026
Have received notification many months ago that my car has a recall on the tire repair kit. Have been told it’s been back ordered for months. Have called multiple dealerships and being told the same thing. This is a safety issue and unacceptable at this point.