Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Sep 8, 2026
26V222 Recall. The dealership won’t do my recall. I don’t get why they can’t give me the part and I sign a waiver for it. I’m owed a part for my car.
Incident date: Sep 6, 2026
Driving from [XXX] to [XXX], just over 1hr into trip @ 100 miles out of town and on one of the many steep inclines on the route, the engine power seemed to pulse, as if increase and decrease of gas/acceleration, then has every single alert possible illuminated on dash with the bell sound: Electric power steering system problem, steering assist reduced. Electric parking brake system problem, parkin... Read more
VOLKSWAGEN
ATLAS
(2022) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: Sep 8, 2026
We were told by Salem County Volkswagent that there is an issue with the hood latch on our 2022 Volkswagent Atlas which may render it impossible to open the hood. The cable/latch/other part(s) is/are nearing failure and will render it impossible to open hood of vehicle.
Incident date: Sep 5, 2026
While attempting to operate the vehicle, the transmission/gear-selection system malfunctioned. When Drive or Reverse is selected, the vehicle does not remain in the selected gear and instead returns to Park, preventing the vehicle from moving. The condition is repeatable and the vehicle is currently disabled. The exact failed component is unknown. The vehicle has not yet been repaired. An authori... Read more
Incident date: Aug 24, 2026
Vehicle continued to have Shift to park message when car was already in park. This is a known issue in some other GMC vehicles. Safety issue that the battery could drain or the car could roll unexpectedly. This message repeatedly displayed on the vehicle. The dealer confirmed the problem and performed the repair. Repair order number is XXX for $549.17 on XXX at Boucher Buick GMC of Waukesha [X... Read more
FORD
BRONCO SPORT
(2022) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: Jul 4, 2026
The APIM completely failed disabling my rear back up camera. Ford had a know issue with this car model that they issued a customer satisfaction program that has expired but the systems are still failing and they are refusing to replace and address.
Incident date: Oct 4, 2024
A pillar has not been fixed by local Ford dealership. A pillars are cracked and loose
JEEP
GRAND CHEROKEE
(2025) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: Dec 31, 1969
2025 Jeep Grand Cherokee with approximately 34,214 miles. The vehicle has an ongoing clicking noise during acceleration and deceleration that has been presented to an authorized Jeep dealership for repair on multiple occasions and remains unresolved. The vehicle was returned to the dealership again on September 4, 2026. The repair order documents “CLICKING NOISE WHEN ACCELERATING AND SLOWING DOW... Read more
Incident date: Sep 5, 2026
Car Keyless Entry Module/ TPMS Module having problem and alarms keep going off at anytime. It also stops car while driving because of no fob detection. It also automatically tries to turn the car on/off even when it was parked.
Incident date: Sep 8, 2026
The rearview camera on my 2016 Ford Transit 150 intermittently fails while the vehicle is in reverse. At times, the rearview mirror display shows a blue/blank screen instead of the rear camera image. At other times, the camera image appears reversed/inverted. Ford Safety Recall 25S89 includes certain 2016 Ford Transit vehicles for a rearview camera condition that can result in a distorted, invert... Read more
Incident date: Sep 4, 2026
The HVAC system in my 2016 Nissan Altima produces cold air, but the airflow is not properly directed through the dashboard vents toward the occupants. Instead, the airflow is primarily directed toward the floor and windshield. This problem has continued throughout the summer of 2026. I have two children, ages [XXX] and [XXX], who ride in the vehicle. My [XXX] daughter rides in the vehicle frequen... Read more
Incident date: Sep 7, 2026
My Honda Accord has a recurring infotainment/touchscreen malfunction commonly described as “phantom touch” or “ghost touch.” The touchscreen was replaced approximately one year ago under warranty for the same issue. The problem has now returned and is significantly worse. The infotainment system activates and changes functions without any input from the driver. The vehicle has experienced... Read more
Incident date: Sep 4, 2026
2024 Honda CR-V Hybrid Sport, bought new April 2024, still under 3yr/36k warranty. All four original tires (235/60R18) hit the wear indicators at about 23,000 miles, worn most at the inner shoulder. Serviced only at the selling Honda dealer with no missed intervals. Tires rotated at 5,450, 14,256 and 19,746 miles. Dealer performed a four wheel alignment at 14,256 miles. Pressures kept at door jam... Read more
Incident date: Sep 7, 2026
[XXX]. at about [XXX] I put the vehicle on Drive mode after releasing the electronic parking brake. Suddenly the vehicle engine stopped running all power was not available to include power windows and doors. I was trapped inside my vehicle for about 20 minutes. I made a call to the manufacture's roadside assistance at 8667264636 since the vehicle has only 3,000 miles on it. The script reading thir... Read more
Incident date: Aug 8, 2026
On August 8, 2026, while operating a 2016 Honda CR-V (62,459 original miles) at highway speeds, the engine’s factory water pump experienced a sudden, catastrophic internal failure and froze completely. The seized water pump instantly sheared and shredded the serpentine belt. This induced an immediate, sudden loss of alternator charging, engine cooling, and power steering assist while driving at ... Read more
Incident date: Sep 7, 2026
On several occasions when trying to drive from a stopped position I press the gas and the car will move slowly but not shift into gear and then after turning off it struggles to restart. The check engine light is solid but goes away by the next day. This has happened after sitting idling in a parking lot most often but recently it happened 2 times as I was turning left onto a street where I luckil... Read more
FORD
MUSTANG MACH E
(2023) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: May 26, 2026
Impacts: Electric system software & fools/locks/linegae. The EV vehicle has suffered a catastrophic, complete failure of its central software architecture, specifically impacting the APIM module and RDS system. Ford's internal In-Vehicle Technology (IVT) records confirm this failure originated in December 2025 while vehicle was fully under its 3-year bumper-to-bumper warranty. Because vehicle's u... Read more
FOREST RIVER
CEDAR CREEK
(2025) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: Aug 21, 2026
The door in the second bedroom will not open if the sofa is opened to a bed. When the bed is open you cannot access the room from outside and you can not exit the room. The specification brochure shows that the door is supposed to open out to eliminate the problem, however the door was installed incorrectly in all of the 2025 models. When contacting Forest River they are denying saying that th... Read more
KIA
SORENTO PHEV
(2025) - UNKNOWN OR OTHER
Sep 8, 2026
Incident date: Sep 6, 2026
Warning Message CHECK HYBRID SYSTEM, First incident driving on the road car gave warning message 10 mins later car went in limp mode in the middle of road and did not allow me too move (took to dealership they had the car for four days ,they reported no codes was found )2. Second Incident driving on highway and car gave warning message shortly after warning sign car start to not let me accelerat... Read more
Incident date: Sep 5, 2026
While driving down the interstate just before reaching the causeway tunnel, my moonroof exploded. I thought my car had been shot. I checked and did not see any damage to my car until I slid open the cover to the moonroof. It was shattered. Nothing was surrounding my car that could have hit or damaged the moonroof when it exploded.
Incident date: Aug 24, 2026
While driving my vehicle screen displayed SAFE CP. Though it did not cause an accident but all my safe features were disabled. Now I have to pay for an update which isn’t affordable due to it being beyond my control. What do I do?
Incident date: Sep 4, 2026
On 8/30 my vehicle experienced a power loss on a highway (reported here separately). I took the car to the dealership and they could not replicate the error and gave the vehicle back to me on 9/4. Later that day I had to drive 2 hours north to a wedding in the mountains. At 9:30pm my vehicle experienced a full drive power loss on an unlighted, curving, rural 2-lane mountain road in an area with mi... Read more
Incident date: Sep 5, 2026
I own a 2016 Kia Soul 1.6L GDI with approximately 108,956 miles. The vehicle is consuming approximately 1/2 quart of engine oil every 1,000 miles. There is no obvious external oil leak. I am concerned about excessive oil consumption and possible internal engine damage. The vehicle also produces a very loud exhaust-type noise from the front of the vehicle when starting, which appears to be coming... Read more
Incident date: Aug 12, 2026
To date three of the outside door handles have broken off. The driver door handle which was repaired at Riverside Nissan in May 2025 for $442. The front right passenger door handle which was broken in early 2025- and remians unrepaired. The rear right passenger door handle which broke in the latest August 2026 incident. While the driver outside door handle was broken in early 2025 , I had to... Read more
VOLKSWAGEN
TAOS
(2024) - UNKNOWN OR OTHER
Sep 7, 2026
Incident date: Sep 7, 2026
The center console repeatedly displays the message "Emergency call cannot be made." The message first appeared in approximately a few months after starting the lease and has recurred since. When it appears it interrupts navigation guidance and audio playback, and it can repeat several times during a single drive, including while driving at highway speed. The repeated alerts are a distraction while... Read more
Incident date: Aug 11, 2026
Vehicle is losing a lot of oil. But there is no oil leaking on the ground. Upon looking at the safety recall, it says it might be fire hazardous. I noticed smoke coming from under the hood. Vehicle run rough and also hear sounds.
Incident date: Aug 28, 2026
Tail gate problems Looks like there are a lot of tailgate problems with the Honda Odyssey, including water leaks that can affect the control module. I replaced the control module, but it looks like there’s a lot of information and research about this issue online.
Incident date: Mar 18, 2026
My car started having the airbag light come off and on randomly the end of January 2026. I caught the first photo February. My car engine shut off the first time March 18. 2026. I was at a traffic light, auto off turned off. Car switched to park, dash lights included: oil, battery, engine, and immobilizer incon. When trying to hit drive it tells me the driving conditions aren't met. I shut the car... Read more
Incident date: Sep 7, 2026
On [XXX], at [XXX] am MDT, the closed sunroof on our 2019 Honda Ridgeline RTL exploded, without warning, while we were driving northbound on [XXX] north of [XXX]. At the time of the sunroof exploding, there were no cars close to us, in front or behind, and no overpass overhead. The glass projectiles of the sunroof, at high velocity, entered the cabin, struck and cut the back of my wife's left hand... Read more
1 injured
Incident date: Aug 29, 2026
My vehicle died in the middle of an intersection, I was stranded in the intersection, I could not put it in neutral to move it out of the way. Luckily I was in town and not on the freeway. That is my issue. My cadi had to be dragged onto a tow truck bed and dropped at my local gm dealer in wabash. The reason it died was the fuel module. But not being able to move my vehicle out of the way is s... Read more
HYUNDAI
SANTA FE HYBRID
(2026) - UNKNOWN OR OTHER
Sep 7, 2026
Incident date: Sep 6, 2026
The Driver Attention sensor cannot be turned off. In a recent trip it engaged a dozen times over a one hour ride, a ride I was completely fully alert for. I find the warning itself to be a safety issue and very distracting while I'm trying to drive and follow a map to have it constantly be going off. A simple software update to provide ability to turn it off would resolve this and there are hund... Read more
VOLKSWAGEN
ATLAS
(2025) - UNKNOWN OR OTHER
Sep 7, 2026
Incident date: Apr 14, 2025
I am submitting a formal complaint regarding a defective vehicle I purchased new, a 2025 Volkswagen Atlas, on April 7, 2025. Since the time of purchase, the vehicle has experienced persistent and significant issues with the infotainment system that substantially impair its usability, safety, and value. The infotainment system repeatedly disconnects from both wired and wireless connections to my c... Read more
Incident date: Mar 5, 2026
On approximately 95% of my driving trips, my 2024 Jeep Wrangler 4xe suddenly and unpredictably loses acceleration or drive power. When I press the accelerator, the vehicle does not respond or accelerate normally. A warning then appears stating that electric mode is unavailable. After several seconds, the vehicle begins operating normally again. There is no apparent pattern, and this has occurred w... Read more
Incident date: Sep 6, 2026
On our long driveway, the car strongly accelerated with no gas pressure. I firmly pushed the brake and brought it to a stop. Upon lifting the brake again, it immediately accelerated entirely on its own with no use of the gas pedal. Heavy braking stopped it again. The same exact thing happened a few more times, the only way to prevent runaway acceleration was to forcefully apply the brakes. We safe... Read more
GMC
SIERRA 1500
(2022) - UNKNOWN OR OTHER
Sep 7, 2026
Incident date: Sep 5, 2026
Upper grille flew off on interstate. Hit windshield and landed in median. I have the black grill not covered in the recall.
Incident date: Sep 6, 2026
While driving, the traction control failed, which caused the vehicle to no longer accelerate. Had to safely pull over and restart the vehicle, which reset the traction control warnings. But it happened again the next day. Losing power while driving is dangerous and scary.
GMC
SIERRA 1500
(2026) - UNKNOWN OR OTHER
Sep 7, 2026
Incident date: Sep 7, 2026
The infotainment system keeps having the sound completely shut off. The radio, GPS, blinker system sound will not work.
FORD
F-150 HYBRID
(2025) - UNKNOWN OR OTHER
Sep 7, 2026
Incident date: Sep 6, 2026
Vehicle: 2025 Ford F-150 (VIN and mileage available upon request) Component: Rearview/backup camera display, Accessory Protocol Interface Module (APIM) / SYNC infotainment system (Sync 4 version 25211 revision 1966-same CCPU ver./VMCU version:6.1.42.2) Summary of Problem: The rearview camera display intermittently shows a distorted, glitched, or corrupted image when the vehicle is shifted into Rev... Read more
Incident date: Jul 17, 2026
Was in a side impact collision on july 17, 2026, vehicle was totaled but no air bags deployed nor did any collision sensors go off
Crash
Incident date: Aug 15, 2026
Loss of power while acceleration from a stop sign. Vehicle would not shift into gear and acted like it could only drive very slowly. Repair shop inspected it and stated that the transmission needed work and would cost 8200.00 to fix issue that has a TSB out meaning ford knows about the issue
Incident date: Sep 4, 2026
My vehicle has been failing to restart at stoplights after the auto start/shutoff turns off the vehicle. Instances where it does start, the starter frequently struggles to kick the engine over and when it does fire the vehicle jerks forward before driving.
Incident date: Sep 6, 2026
The rear latch on the passenger sliding door has stopped latching. The part seems rusted out, and the door doesn't stay closed. It actually slid open a few inches while we were driving. The door does not stay latched. Our daughter was sitting next to the door and was afraid of falling out.
Incident date: Sep 5, 2026
Adaptive cruise control controls the speed limit based on Maps or actual signs was making an error! I was in a 60 MPH area when the system would read the route number sign and mistake it for speed limit. This happened both on state route 80, and state route 70, the car would accelerate up to that speed indicated by the route sign for a few seconds and then realize somehow it was in error and drop ... Read more
Incident date: Sep 6, 2026
I was cleaning my van and my 2 year old daughter closed the opposite door and the sensors did not stop the door and she got her fingers smashed into the door and potentially broke her fingers, took her to the ER and we are to repeat X-rays in 7 to 10 days.
1 injured
Incident date: Sep 1, 2024
I have been sending email for 2 years. I did not know I could use this form. The back up camera that helps me back up does not operate. Sometimes it show upside down or is not available at all. This is a safety issue for me to operate my vehicle.
Incident date: Sep 4, 2026
The car just stopped as I was driving, would not shift gears, and told me “service high voltage system” and “ service battery fault shutting down soon” and turned off. It was on 185 miles left (63%) and went to 0% later on and now won’t charge or turn on. I have screen shots and time stamps of those things
Incident date: Aug 30, 2026
Acura TLX 2017, with only 112,000 miles. On [XXX], while the consumer was driving, the vehicle caught on fire. The consumer saw what appeared to be smoke coming from under the hood. The consumer stopped the vehicle immediately at a 4-way intersection, put it in park, and turned it off. The hood latch was open. When the consumer opened the hood, the engine compartment was on fire, and the car was e... Read more
Fire
Incident date: Sep 6, 2026
Emergency stopping system alerted me seconds before it shut the car down. Traveling on the highway at approximately 60 miles an hour car went into emergency stopping. Unassisted brakes were applied car pulled to the right and when it reached the brake down lane, it stopped. Hazard lights were engaged and phone call was initiated to BMW roadside assistance. All without driver assistance. Yes it w... Read more
Incident date: Sep 6, 2026
My sunroof spontaneously exploded while driving. It made a very loud noise, at first I thought a tire blew, but the tire light didn't come on. I could hear like a whistling coming from the top of the car and thought it must be the sunroof. It only cracked at that point, but lots of cracks. We were able to finish driving to our destination, but then when going to drive back home, it began to break ... Read more
Incident date: Aug 26, 2026
Purchased new June 2023, took delivery October 2023 due to camera recall. Drive to work 5 miles a day, less than 10000 miles on it yet my driver side dash is now Ingles and rolling up. I see this is a common issue. I paid extra for the King Ranch edition. Seems this should be a dealer covered repair. I would like this looked into.