Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
Incident date: Jan 2, 2026
My transmission failed after only having my vehicle for 4 months. My safety and the safety of my passengers was put at high risk because of this issue due to stalling in traffic and loss of acceleration. My problem was confirmed by 2 separate mechanics and my local Toyota dealership. I also was able to confirm in this process that this is a common issue with this specific year of the CH-R and it n... Read more
JEEP
GRAND CHEROKEE
(2023) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Mar 10, 2026
Immediately after turning car on and putting it on Drive gear, the collision light and traction light on dashboard came on and a message “Malfunction See Owner’s Manual” came on too. As I tried to get out of my parking garage it was little hard to accelerate. I turned my car off for a few seconds, the collision/traction engine light turned off, but check engine light turned on. I had batter... Read more
Incident date: Apr 25, 2026
Full self driving did not detect pole. I press the fsd of tesla going out of the parking lot and the car turned to the side where the pole is located hitting the side where the camera part right next to driver side. The sensor of the car did not detect completely that there is a pole on side
Crash
Incident date: Apr 22, 2026
I am filing a complaint regarding a 2021 Volkswagen ID.4 involving loss of propulsion and unresolved defects following manufacturer-directed repairs. On February 19, 2026, the vehicle lost propulsion twice, including in an intersection. The vehicle powered on and shifted into gear but would not move, requiring it to be pushed out of traffic. This is a serious safety hazard. The vehicle was repaire... Read more
Incident date: Mar 21, 2026
Hello, I am having issues with the infotainment system on my accord. It is suffering from the ghost touch issue. When this happens the car constantly makes an alert beep and then randomly starts going through the menus on the system. Here are a few of the issues that can result. Navigation changes or setting change, radio can change or even turn on or off or change inputs, the cars setting can cha... Read more
Incident date: Apr 25, 2026
I was driving on the highway, and my car started shaking. All of the sudden I couldn't push on the gas anymore, and out of the blue a notification popped up on my screen that said "transmission failure, service immediately" and the car fully stopped working. I was forced to coast to the side of the highway, where I ended up in an incredibly dangerous spot. I had to call the cops, have them come so... Read more
Incident date: Apr 18, 2026
Sunroof explosion while driving on the interstate and glass shards shot down on us. Sounded like a gunshot by head and it exploded.
Incident date: Sep 3, 2025
This vehicle has suffered from persistent, substantial, and uncorrected defects, including but not limited to failures in the 48V mild-hybrid electrical system, lithium-ion battery system, DC/DC converter and coolant system. These defects have substantially impaired the vehicle’s use, value and safety as well as my safety, and remain unresolved despite multiple repair attempts at two separate au... Read more
Incident date: Apr 4, 2026
Tailgate keeps falling open after I have ensured it was closed. There is an active recall for other rams of this year, but mine isnt listed.
Incident date: Apr 24, 2026
My husband sat down in the driver seat of my vehicle thatwas parked in our driveway and wasnt even turned on and the head rest deployed and smacked the back of his head
Incident date: Apr 5, 2026
Standard opening of sunroof, the a part of the wind deflector snapped, without any abnormal incident or misuse. This caused the glass to be misaligned and other damage to the sunroof track. Estimated cost $6000. No warning and no prior damage for causation.
Incident date: Apr 5, 2026
The 2025 Grand Highlander XLS front sun roof exploded. Will be taken to dealer upon appointment. Had the interior cover not been closed, we would have been showered with glass particles. According to many articles this is a known defect by Toyota. Lemberg Law phenom. Vehicle will be inspected by Toyoto dealer on Apr 29, 2026. There were no warnings. Outside temp was 64 degrees F. Traveling at 45 m... Read more
Incident date: Apr 8, 2026
The vehicle was purchased on 04/07 and represented with a mileage of 167,334 at the time of sale. No issues with the odometer or mileage accuracy were disclosed prior to purchase. On 04/08, the vehicle was taken to Walmart Auto Care Center for routine service, where it was identified and documented that the odometer/instrument cluster is not functioning and does not display or track mileage. Beca... Read more
VOLKSWAGEN
TAOS
(2022) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Apr 27, 2026
Was removing a tractor from the trailer, while backing down the ramp, the welds on the ramp failed suddenly, causing the ramp to drop to the ground, while the tractor was still partly in the trailer. The impact caused the tractor windshield to shatter and cause minor injuries to the operator (cuts on exposed skin). Upon inspection, it was found that the welds for the ramp were inadequate in both... Read more
1 injured
Incident date: Apr 25, 2026
NO owner manual, etc. supplied. NO safety information supplied. NO maintenance information supplied. Dealer never mentioned when bought new vehicle on 4/22/2026. Went back next day and chevy does not supply any manuals. I could buy one for $100. if they were available. No car seat info or child restraint info. NOTHING. Did chat with GM customer service, no positive results. Asked about recall... Read more
Incident date: Feb 12, 2026
A very bad ticking noise from the engine. Since I purchased this vehicle, all maintenance and any recall repairs have been completed by the dealership. I first thought that when the oil was changed they did not change the oil filter. Then after a diagnosis of possible lifters in the engine, I did a little research and it appears that Chevy knew this problem existed in 2016 and continued to allow t... Read more
VOLKSWAGEN
ID.4
(2021) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Mar 14, 2026
After a rain fall a "swooshing" sound is heard above, water will pour through the overhead lights where the onstar is, the seatbelts and the back interior lights. The drain tubes to the sunroof have been cleared and the problem still persist. When the water comes in the buttons start blinking and it causes a risk to the person driving when they are distracted by the water pouring in and the water... Read more
CHEVROLET
SILVERADO 1500
(2020) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Jan 10, 2026
Grinding noises started to occur coming from the back of my vehicle. This only occurs when turning the wheel and driving slowly. I took my vehicle to Ford to get it checked out and they stated that my rear axle differential needed to be replaced. I asked why does this need to be replaced as I have not been in any accidents. They told me that it was due to wear and tear on the vehicle. The car has ... Read more
JEEP
GRAND CHEROKEE
(2025) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Apr 17, 2026
I am writing to formally report a serious safety issue with my brand-new Jeep Grand Cherokee (got it from DARCARS Rockville, MD dealership) and to request immediate resolution under warranty and applicable consumer protection laws. I purchased this vehicle with the expectation of reliability, safety, and comfort for my family. Unfortunately, within a very short period of ownership, the vehicle ha... Read more
Incident date: Apr 25, 2026
Rear windshield glass shattered on its own while driving.
Incident date: Apr 1, 2026
Vehicle: 2005 Nissan Altima | VIN: [XXX] To the Executive Team and Legal Counsel, I am writing this under extreme duress following a catastrophic, life-threatening vehicle failure on April 23, 2026, in Ripley, WV. While transporting my [XXX] son, my 2005 Nissan Altima suffered a sudden engine stall, followed by the engine bay becoming saturated with oil and emitting heavy smoke. This event is... Read more
Incident date: Apr 27, 2026
The front camera lens cover — located in the grille below the Chevy bowtie logo — has developed a spiderwebbed/shattered crack pattern. There is no impact damage to the surrounding grille or bodywork. The vehicle was garaged and not in use when the damage was discovered. The camera appears to still be working and parts of the image are crystal clear but the cracks in the cover distort the pict... Read more
Incident date: Apr 7, 2026
We are reaching out regarding Safety Recall Notice 23S48. This recall pertains to this issue: "when the vehicle is placed in reverse, or when the 360-Degree view is selected, you may intermittently see a rear camera blue or black image on the SYNC® screen." After bringing our vehicle to the Ford dealership, they have replaced the camera as the recall specifies. However, the issue described con... Read more
Incident date: Apr 27, 2026
On April 20, 2026, at approximately 3:30 PM, a 2025 Ram ProMaster operated as part of a commercial delivery fleet experienced a sudden vehicle fire while driving on a rural road near [XXX] [XXX] ). According to the driver, the vehicle drove over a small amount of corn husk debris on a low-maintenance gravel road, which is a normal and expected driving condition in this area. Immediately after, ... Read more
Fire
1 injured
LAND ROVER
DISCOVERY
(2019) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Apr 8, 2026
I’ve been driving my car since September when it was purchased I just got it from dealership 4/9/26 spent over $1100 and have been working like regular full time schedule, I wake up today 4/27/26 trying to work and car is stalling. Not sure what’s going on with these mechanics and technicians. I pay to dollar to ensure my family safety on the road here I am stuck without support due to my circ... Read more
CHEVROLET
SILVERADO 1500
(2020) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Mar 22, 2026
On April 20, 2026 I was pulling into a parking space. I began to break but something went terribly wrong. My car accelerated on it's own, went over the curb and crashed into a building. Three air bags deployed: two on the drivers side of the car (front and side air bag) and one in the back seat behind the driver (the side air bag). I had a [XXX] in the back seat behind the passenger side of the c... Read more
Crash
2 injured
MERCEDES-BENZ
GLC 300 4MATIC
(2023) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Mar 19, 2026
Power lift get kept closing which caused injury to my son. Lift gate if there is obstruction anywhere it should stop and go back up. Well this kept closing hit my son in the head caused severely bruised nose, laceration on his head and a mild concussion.
Incident date: Apr 25, 2026
I purchased a new Mercedes Benz GLC300 2023. Last month, my friend and I were driving on I75 in Florida when we heard what sounded like a loud boom or gunshot. We quickly discovered that my sunroof had exploded. The sunroof was closed, and fortunately so was the sunshade, as large pieces of glass flew off the roof and smaller shards of glass collected on top of the sunshade. My friend and I were... Read more
TOYOTA
HIGHLANDER
(2021) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Apr 26, 2026
Both rear doors actuators will not allow to open from inside or outside, the passenger will open from inside and the driver door intermittently is the same and I have to juggle the handle or smack above the handle to get it to open on driver side. The passenger is only opening from inside and have to smack above the handle or put pressure to door to have the actuator release....both rear doors do ... Read more
TOYOTA
HIGHLANDER
(2022) — UNKNOWN OR OTHER
Apr 27, 2026
Incident date: Jan 1, 2026
Independent air suspension part (air pump or compressor) is un-protected in real left side. also AC unit is exposed similar issues. both needs to be protected and secured to mitigate potential damage and failure issues. These are located in right behind real tires.
Incident date: Apr 26, 2026
The display on the dashboard that includes the speedometer and other information goes completely blank. So does the heads-up display on the windshield. This could occur at the same time or individually. It may last only a few seconds or for several minutes. This has happened since I bought the car about 1.5 years ago. I've had it to the dealership and they have noted the problem but have not ... Read more
Incident date: Apr 1, 2026
Shortly after purchasing in 2025 I began having occasional issues with the door locks. Eventually the issue would self resolve but now I have experienced at least 2 times in last month being locked inside the vehicle and unable to exit without climbing into the passenger seat. I have not taken it in for repairs yet due to cost concerns but I am worried about this dangerous situation.
Incident date: Mar 15, 2026
On 3/15/2026 I was on my way home from Massachusetts to Pennsylvania, and about 35 minutes into my drive I got an alert stating "High Engine Temperature Stop Safely", so I pulled over immediately and turned the car off. After allowing the engine to cool down, I opened the hood and started the car to see if I could identify any issues, the "Engine Fault Service Now" alert came up. This was the firs... Read more
Incident date: Mar 20, 2026
This has been an ongoing issue with the sensors on the sliding door. When closing the door, it would start to close half way, then opens. This makes it really unsafe for children or anyone sitting next to the door as it would open unexpectedly or not close all the way without having to physically pull the door to close. When walking away from the vehicle, sometimes the car would lock automatical... Read more
Incident date: Aug 26, 2025
Mid shift between 5th and 6th gear it sounded like marbles in my engine(grinding) so I let off the gas. It then switched down to 1st gear shuttered and slowed down and then shifted back to 6th. Was lucky no one was behind me or I would have been rear ended. Then going up my driveway same day. It disengaged(stopped) part way up my driveway. Wouldn’t go into gear and wouldn’t move. I had to shut... Read more
Incident date: Apr 24, 2026
While I was driving my car stopped accelerating on busy [XXX] . It was myself my son his girlfriend who is pregnant and her [XXX] son no indication there was a problem just heard a some kind of noise and it loses speed when try to accelerate it wouldn’t we where able to turn in to a gas station. I then cut the car off and when I tried to restart it the car wouldn’t start a week prior to this ... Read more
Incident date: Apr 14, 2026
11686537 prior complaint #. I want to add to my prior complaint. I have has this car going on almost a year. During the winter months there was no issues with the informatic system. Once we experienced our first 80 degree day it immediately started again. This is becoming unsafe as it causes anyone driving the car to become distracted due to the constant switching of screens. If you try and use t... Read more
Incident date: Apr 25, 2026
My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no
Incident date: Jan 21, 2026
Acceleration Lag/Hesitation, we are in the intersection fully stop yield before we go left. step on the pedal to go the truck go a little bit then suddenly lose power for a seconds and try to accelerate again just go. The car behind us almost hit me.
Incident date: Mar 9, 2026
Defect front doors the opening handle has a( trim metal plastic) section separates and the metal part is very sharp and my wife got hurt with the metal portion like I said it's very sharp. I need to cover the handle to prevent that. Now it's in the passenger side too.
1 injured
Incident date: Mar 19, 2026
(NHTSA Tracking Number 11726105) I am updating my existing complaint regarding my 2024 Hyundai Tucson (NHTSA Tracking Number 11726105) for an ongoing safety concern involving an intermittent warning chime while driving. This issue began shortly after I purchased the vehicle in Nov 2025 and has been reported to the dealership multiple times over several months. The warning chime occurs randomly wh... Read more
Incident date: Mar 19, 2026
My vehicle is subject to open safety Recall 67C involving the cooling fan module and related fuse protection in the engine compartment. The recall has been open since October 2025. The manufacturer and dealer have confirmed that the remedy/parts are still not available and that there is no ETA for repair. At this time, I have not experienced an obvious operating failure with the vehicle itself. ... Read more
TOYOTA
LAND CRUISER HYBRID
(2025) — UNKNOWN OR OTHER
Apr 26, 2026
Incident date: Apr 16, 2026
I am filing a complaint regarding my inability to receive a safety recall remedy without first paying for a separate component replacement. Vehicle: Tesla Model 3 VIN: [XXX] My vehicle has an active safety recall related to hood latch functionality, which Tesla stated requires a firmware (OTA) update. Tesla informed me this update could not be installed unless the vehicle’s car computer (... Read more
Incident date: Feb 23, 2026
Purchased a new 2025 Toyota Land Cruiser in September 2025. This SUV is prone to windshield damage due to its pitch angle. 4/16/2026 traveling on highway a flying road rock cracked the windshield. The windshield was replaced on 4/23/2026. On 4/25/2026, while traveling on highway another rock chipped the windshield. This seems to ba a defect and a potential hazard. I have also noticed that th... Read more
TOYOTA
RAV4 HYBRID
(2022) — UNKNOWN OR OTHER
Apr 26, 2026
Incident date: Apr 21, 2026
The moon roof glass seems somehow dangerously tight or prone to exploding. This could endanger passengers and other vehicles. Out of seemingly nowhere the moon roof exploded while driving off the high way. I saw no flying object. We were not behind other vehicles that could have kicked something up. We hadn’t gone under a bridge. Glass began to crack and tinkle and cascade off the vehicle, pos... Read more
Incident date: Apr 17, 2026
Despite having recall repairs completed, I have experienced two separate accidents within a 3–4 month period and no longer feel that this vehicle is safe to operate. Given the known safety recalls associated with this model, including engine failure risks that can result in sudden loss of power, I am extremely concerned that my vehicle may still be affected by an unresolved or improperly remedi... Read more
Incident date: May 15, 2024
FULL CATASTROPHIC FAILURE OF THE CVT BELT IN THE TRANSMISSION, A KNOWN ISSUE THAT HONDA HAD AN EXTENDED WARRANTY FOR FOR UP TO 150K MILES AND OR 7 YEARS FROM PURCHASE (THAT LETTER WAS NEVER MAILED TO MY HOUSE, IT WAS FOUND AFTER THE FACT WHILE LOOKING FOR THE TITLE AT A FAMILY MEMEBER'S HOUSE. THE CVT BELT FAILED AT 189,837 MILES AT HIGHWAY SPEED OF 80 MPH AS POSTED ON TEXAS HWY130 WHICH POSED A ... Read more
Incident date: Apr 13, 2026
The passenger side roof is leaking water. It’s leaks through the roof and through the headliner. The water leaks onto the passenger curtain airbag before it leaks onto the headliner. It’s on the pass side between the sunroof and the passenger door of the car and on the A pillar. Worried it will affect airbag or make the roof moldy. It’s hard to see in photos but easy to see in person
Incident date: Apr 8, 2026
REAR VIEW CAMERA REPLACEMENT IF REQUIRED AFTER DEALER EVALUATION
Incident date: Apr 25, 2026
My truck was started in the morning and as it sat idle in the driveway I started attaching my trailer. By the time I got the trailer attached(20 seconds) there was smoke pouring out from under the hood. I immediately turned off the truck popped the hood and it was engulfed in flames. I was able to put out the fire with the garden hose. No check engine lights, no warning lights on dash, and I ... Read more
Fire