Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
Incident date: Mar 25, 2026
Sunroof on the vehicle shattered without being struck by projectile or road debris. The area where we were driving had no other cars near us at the time of the incident. There was no sound of something hitting then shattering, it just exploded. Examination of the sunroof did not reveal any points of impact, research done online has shown multiple other Kia Sportage owners with the same issue. Spon... Read more
Incident date: Apr 23, 2026
This error code (PCS2_a103_IsoTempSensorIrrational) is from a Tesla Cybertruck. It relates to the Power Conversion System (PCS2), which handles AC charging, PowerShare (vehicle-to-load/home), and other power conversion functions. My Cybertruck will likely be affected in the future by charging issues related to PCS. I understand this is a common issue with Cybertruck within my VIN range. I reques... Read more
Incident date: Apr 29, 2026
Component/System Failure: The rear subframe on my 2015 Mercedes-Benz C300 failed due to severe corrosion/rusting. The subframe is available for inspection upon request. Safety Risk: This failure created a serious and immediate safety hazard. While driving at highway speeds, the structural integrity of the vehicle was compromised, I had to break and lost control of the vehicle and almost causing a ... Read more
CHEVROLET
TRAILBLAZER
(2025) — UNKNOWN OR OTHER
Apr 29, 2026
Incident date: Feb 25, 2026
Rear back up camera. One day it started to glitch when put in reverse. I placed the car in park, gave it a moment and put it in reverse again. This was repeated in the attempt to get the back up camera to work. Next- turned the vehicle off for a moment, restarted it, put in reverse and this did not help. Also, I attempted to check for update/update and reset the infotainment system. This did not h... Read more
Incident date: Oct 13, 2025
I was driving my daughter to work then all of a sudden 6 different vehicle alerts came on my dashboard. Vehicle Alerts: advanced ultrasonic detecting and ranging system, lane departure alert, pre-collision system, parking brake system, vehicle stability control system, and secondary collision brake system. I was at a stop light then the car would not drive it was like it started stalling. I had t... Read more
Incident date: Jan 31, 2026
Family and I were driving on the interstate and heard a loud bang (like a shotgun) followed by immediate glass everywhere. The panoramic sunroof exploded. We had to drive 4 hours like this - lucky we didn’t jerk the wheel on the interstate with the noise. Absolutely sickening that this is so prevalent and Mercedes won’t do anything about it.
Incident date: Apr 28, 2026
My 2013 RHD jeep wrangler is showing codes B1B02 and B1B06. I took it to jason lewis automotive in sparta tn yesterday. The airbag light is on and the horn does not work. These are the exact same failures identified in safety recall s40. The previous owner of my car got this done in 2021 but the remedy has failed and the safety risk is back. They confirmed that the clockspring is bad and needs rep... Read more
Incident date: Apr 26, 2026
Then rear hatch glass exploded. All glass was outside the vehicle. My Rogue was in my driveway. I drove it at 11 am it sat from 12 till 5:30 pm when we heard the explosion. Very scary. It could have hurt so many people. No notice on my dash for any failure. This was reported to Nissan. No warranty. It's at my cost to replace.
Incident date: Apr 26, 2026
While the vehicle was parked in a garage and charging overnight, I briefly went to the vehicle to retrieve an item from the back seat. I was barefoot at the time. I opened the driver‑side rear door and reached inside with my right hand while my left hand was near the upper door area where the door seal is located. When my left hand grazed the door frame, it felt unusually sharp. When I touched t... Read more
1 injured
CHEVROLET
SILVERADO 1500
(2022) — UNKNOWN OR OTHER
Apr 29, 2026
Incident date: Apr 29, 2026
When I put the car in park and shut off the vehicle, I am getting a shift to park message with an audible sound. The car is in park already. Happens every time almost. It’s not showing up as a recall under my vin. Just got the car. I have seen more recall issues on Google and am concerned those will also occur which are more serious and aren’t listed either.
Incident date: Feb 16, 2026
When acceleration hot air blows through dashboard fogging front driver windows. Weather strips in doors are coming apart.
LAND ROVER
RANGE ROVER EVOQUE
(2020) — UNKNOWN OR OTHER
Apr 29, 2026
Incident date: Mar 20, 2026
In march 2036 my car just completely stopped in 5pm traffic and I was almost hit over a dozen times car wouldn’t albe to be moved because it completed died out. When I took it to JLR had to have it towed twice . They said it was the battery and that it needed to be calibrated, sent me home and same day car stalled again in a busy traffic, this time they said it was my alternator and that my own... Read more
Incident date: Apr 26, 2026
On the morning of April 28, 2026, at approximately 7:30 AM, I discovered that the front panel of the panoramic sunroof on my 2015 Mercedes-Benz GLA45 AMG had spontaneously shattered while the vehicle was parked at my residence in Meridian, Idaho. When I went out to the vehicle in the morning, I found glass fragments distributed across the rear seat area, the rear floor, and my child's car seat. L... Read more
Incident date: Apr 27, 2026
My 2010 Honda CR-V is subject to a rear subframe safety recall. The issue was initially addressed by a dealership approximately 1.5 years ago, which stated the vehicle was safe to drive. I disagreed. At Honda’s direction, I took the vehicle to another dealership, which confirmed the defect and determined the vehicle to be unsafe in October 2025. I was told the vehicle was unsafe to drive at th... Read more
Incident date: Apr 25, 2026
The illustration Vehicle Owner’s Manual page 1-25, left column, “LATCH webbing-mounted attachment”, shows a forward-facing convertible car seat installed with the lower anchor flexible connector strap incorrectly routed through the rear-facing belt path. I first observed this error in the manual of a 2011 Leaf and notified Nissan in writing and by phone in 2012. I have observed this error al... Read more
Incident date: Apr 1, 2026
I have had ongoing issues with the backup camera not related to current recall 25v-552. The image on the dash screen would flip between upside down and right side up. It still the flipped image after being “fixed”. After the dealership “fixed” that problem, it would flip and reverse the image. That was subsequently “fixed” by replacing the dash monitor. However, the poor picture qualit... Read more
Incident date: Apr 28, 2026
I took delivery of a brand new Tesla Model Y today in Austin, Texas. Within less than two hours of delivery, the vehicle experienced two separate and serious failures while driving. During the first incident, the vehicle suddenly stopped in the middle of the road without any warning while I was driving. The vehicle became completely unresponsive and came to a stop in active traffic. I immediately ... Read more
Incident date: Apr 23, 2026
My 2013 Ford F-150 5.0 pulled any evil on me. On 4-23-2026 driving home from work at approximately 3:55 pm with speed of approximately 40 to 45 mph a very hard hit of something as if I had been struck from the rear and immediately at the same time both of the rear wheels locked up and where skidding on the roadway. This lasted for maybe just under 30 seconds. Fortunately, no one was behind me. The... Read more
GMC
SIERRA 2500
(2024) — UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Mar 18, 2026
While driving the car at the speed limit on a flat, paved road the sunroof spontaineously shattered..
GMC
SIERRA 2500
(2024) — UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Mar 18, 2026
IOK Radio Module failure. Inhibits hands free calling, total loss of all audio including safety chimes, dropped emergency call capability, multiple software updates have failed to resolve it. Vehicle is still under warranty.
Incident date: Apr 23, 2026
There is a continual problem with this car. Randomly, about every 1-2 weeks, my entire infotainment center, customer settings, and seat preferences will reset to Italian and the metric system. When this happens, the front collision warning system turns off. The radio screen also begins to flash on and off, where I cannot use the backup camera and audio cuts out. I have had it to my local Jeep deal... Read more
Incident date: Apr 23, 2026
While driving my 2005 Nissan Altima in active traffic with my [XXX] child, the vehicle suddenly stalled without any warning. The engine completely shut off while in motion, creating an immediately safety hazard in live traffic conditions. Immediately after the stall, I observed oil leakage and smoke entering the cabin. The vehicle became inoperable and we were stranded roadside. This failure is... Read more
Fire
Incident date: Mar 20, 2026
Back up camera freezes or goes blacks in the middle of use. In the middle of backing up, it goes out or does not even turn on when put in reverse. When it doesnt come on, it has an error message or just goes black.
VOLKSWAGEN
ID.4
(2023) — UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 22, 2026
Sunroof is stuck open after trying to retract it
TOYOTA
GRAND HIGHLANDER
(2024) — UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 2, 2026
UNKNOWN -- I was turning 90 deg from the street into my 30' driveway, going very slow as usual with foot on brake pedal to slow further before entering the garage (the door had just finished lifting). But as I was straightening the steering coming out of turn, the car suddenly accelerated, brakes and steering both were unresponsive and the car smashed into the garage. Slowed further by the impact,... Read more
Crash
Incident date: Mar 26, 2025
There is an ongoing problem with Android connectivity. I have brought this to the dealer’s attention multiple times, but they continue to claim that my phone is not compatible. However, this same phone connects flawlessly and consistently in my other vehicles, so compatibility does not appear to be the issue.
Incident date: Apr 28, 2025
My 2025 Volkswagen ID.Buzz is subject to recall 90A2 (NHTSA Campaign 25V233000) concerning an incorrect brake system warning light symbol and color on the instrument panel display. The prescribed remedy is a software update performed by an authorized VW dealer. The vehicle has been at Gunther Volkswagen of Clermont on two separate occasions for this recall and has not been successfully remediated ... Read more
Incident date: Dec 8, 2025
My horn stopped working. The shop said it’s the clock spring and it’s about 1k to fix. Ive been researching this issue and it seems this is a major problem for numerous years of vehicle. I’m really upset with Subaru as first I had to deal with the radio not working (dealer said it’s a major issue they have seen numerous times) Subaru did help with the costs of repairs however neither of th... Read more
Incident date: May 15, 2025
Recall on exterior a-Pillar trim. Been to dealer Star Ford, Glendale, CA multiple times they are claiming Ford has not sent any parts to them. Almost seven months has passed, no parts from recall notice. What's going on? NHTSA Recall 24V031 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 28, 2026
I have about 13,500 miles on my 2025 Tucson Hyundai. The screen with the speedometer and HUD constantly turns on and off so you have no idea what speed you're going, if you need fuel and several other readings. It has been repaired once. Took it back to the dealer a second time, they said there was no issue. It is still doing it, and I am making an appointment to return it to the dealer again for ... Read more
Incident date: Dec 3, 2025
Date of purchase from dealer: right passenger door lock non-functional. the salesperson had to have the door opened from the outside to exit the car. He took the care to be repaired while the paperwork was completed. Subsequently I have been unable to exit both doors without pushing the UNLOCK button. The door handle does not itself open the door. 2. Both screens flicker/dim/darken, and at times a... Read more
VOLKSWAGEN
TAOS
(2025) — UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 26, 2026
My 2025 Volkswagen Taos is exhibiting active symptoms of a known safety recall involving electrical system malfunctions. The vehicle experienced multiple failures including the instrument cluster going blank, screens shutting off, and a false start condition where the dashboard illuminated with multiple warning lights. The vehicle became inoperable and required towing to a Volkswagen dealership. ... Read more
Incident date: Apr 1, 2026
Onstar Module not working/backorder
Incident date: Apr 12, 2026
My daughter and 2 friends were driving on the highway, the dash flickers and goes back to normal, flickered again and the car started slowing down so she pulled over, ( car still moving) and puts the car in park but the car still continues to move. Passenger notices out the side mirror the car is on fire, she jumped out; the car then accelerates ( still in park) and hits the “jersey wall “ wh... Read more
Crash
Fire
3 injured
Incident date: Apr 20, 2026
The vehicle horns worked intermittently during the first year, but don't work at all now. When the alarm operates, the lights will flash, but there is no sound from the horns. Based on feedback from owners' forums, there is an issue with the horn relay surface-mounted to the underhood fuse panel. This requires replacement of the fuse panel. Not having an operational horn is a safety issue for oth... Read more
Incident date: Aug 18, 2025
While driving on the freeway the exterior b-pillar became partially detached from the drivers side of vehicle, causing the pillar to hang off the side. Very unsafe as it can strike another vehicle, or pedestrian. Part is now being held on by duct tape so it stays in place. The b-pillar part is attached to the electronic key number pad. Since this part was detached, the dome lights inside of the ... Read more
Incident date: Apr 26, 2026
My backup camera is experiencing the problems in the recall. Ford dealership wants to charge me 200 dollars for diagnostics. I should not have to pay for diagnostics or a new camera since it’s covered under the recall.
Incident date: Apr 28, 2026
MY TRANSMISSION IS DOWNSHIFTING WHILE EXCELERATING BUT IS NOT SHOWING UP ON A RECALL LIST
Incident date: Mar 14, 2026
I am filing a safety complaint regarding serious and recurring issues with my 2024 Jeep Grand Cherokee that create unsafe driving conditions. Shortly after purchasing the vehicle, I began experiencing intermittent electrical malfunctions while driving. Without warning, multiple dashboard warning lights and signals activate simultaneously. During these events, I lose confidence in the vehicle’s ... Read more
CHEVROLET
SILVERADO 1500
(2020) — UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 22, 2026
my sunroof exploded. I was on the highway, no trucks around to shed debris, when I heard a pop and then the sound of glass breaking. I was near my home so I got there and then inspected the sunroof. The glass was pushed upward at the center of the sunroof. No rocks inside the interior of the sunroof. This sunroof had only been opened once, when checking operation at the dealership. This car was ... Read more
Incident date: Apr 22, 2024
My transmission is whining and the mechanic shop is stating that I need a new transmission. A common issue they are seeing within vehicles with the CVT transmission
Incident date: Apr 24, 2026
While driving on a surface road in Columbia, MD at approximately 40 mph, the dash display of the 2024 Ford Lightning Flash went completely blank, leaving no indication of vehicle speed, battery percentage, battery temp, motor temp, cruise control status etc. Zero information was displayed, and the dash was completely cold and dark. This failure, while traveling at speed, represents a gross safety ... Read more
Incident date: Feb 18, 2026
I took my 2020 Buick Encore to an independent auto repair shop to have a brake inspection after I had contacted GM multiple times about the loss of acceleration, check engine light and stabilitrak light would come on with brake pedal stiffness and then almost needing to push it to the floor to stop. When I took it to the independent auto repair shop for the brake inspection they informed me of a P... Read more
GMC
SIERRA 1500
(2025) — UNKNOWN OR OTHER
Apr 28, 2026
Incident date: Apr 27, 2026
The vehicle is a 2019 Lincoln Navigator. The component that failed is the transmission. The vehicle experienced a sudden transmission failure resulting in loss of normal drivability. The issue is currently available for inspection at the repair facility upon request. This failure created a safety concern due to loss of power, hesitation, and unreliable shifting, which can increase the risk of col... Read more
Incident date: Nov 28, 2025
IMRC actuator rod broke causing the air/fuel mix to be sporadic. Creating a misfire on random cylinders. Major loss of power and very jerky motions, causing the vehicle to loose control. Luckily it was on an open spacious road. Unfortunately this has been an ongoing problem and there is nobody selling updated parts the electronics will recognize and very difficult to find oe replacement parts, rea... Read more
Incident date: Mar 24, 2026
I am reporting that Hyundai’s Recall 296 remedy appears inadequate and that Hyundai closed the recall on my vehicle even though the underlying rear-seat safety hazard remained unresolved. My complaint involves the second- and third-row powered seat system, including the fold/stow and walk-in functions. My core safety complaint is that the second-row seat continued to move under powered operatio... Read more
Incident date: Nov 27, 2024
Whilst driving on the highway, the passenger rear quarter glass detached from the car and flew into the bushes on the side of the road. I heard a whistling sound coming from the inside of the car. I checked to see if one of the windows had been opened, yet they were all closed. I figured I would check the car when I got home to see where the disturbance was coming from. Yet while I was in the rig... Read more
Incident date: Dec 1, 2023
Vehicle stalled/lost power while driving due to auto start/stop system.
Crash
1 injured
Incident date: Apr 12, 2026
While driving on freeway , vehicle suddenly stopped without warning and came from 65 mph to 5mph in few secs. Driver seat airbags popped up. Couldn’t able to stop the vehicle and high clunky sounds while moving on freway.Oil got leaked during this incident. Incident happened on freeway 101 exit 59 in Arizona. No crash or hit.
Incident date: Apr 27, 2026
I've had several incidents of my car stalling occur since the purchase of the vehicle over the span of 16 months, probably around a dozen times or so. I will stop at a stop light and the vehicle's idle-stop system does not function properly. The vehicle shuts off but does not auto-restart. When I try to manually restart, nothing happens. There have been times where it took several times before ... Read more