Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Jul 14, 2026

Issue: that the sunroof shade got, detach from the rig that slide it forward. This looks like it’s caused by the guard plate between the sunroof and the moonroof falling off, landing on top of the shade. This integral piece that keeps the mechanism functioning kept together by double sided adhesive, so virtually scotch tape. That’s ridiculous. This is a safety risk, because with the shade sag... Read more

Incident date: Oct 5, 2025

On August 4 2026, I drove my 2024 Lincoln Nautilus home for lunch. Upon leaving my house to head back to my office, and without realizing it, I left the vehicle's key fob inside my house, approximately 30 feet from where the vehicle was parked. I was able to gain entrance to my locked vehicle and I was able to start my vehicle and drive all the way back to my office. It was not until I turned my c... Read more

Incident date: Aug 4, 2026

We were traveling 80 miles west of Fargo ND on I94 when we heard a loud bang. It became clear immediately from the wind noise that the sunroof had broken. We did not hear or see that anything was dropped on it. Thankfully the shade was closed. We pulled off at the next possible stop to inspect and noted a large whole in the sunroof and that the glass bowed outward suggesting the explosion was an... Read more

Incident date: Jul 30, 2026

The mounting bracket welded to the front exhaust pipe (near the flex section) broke off due to weak factory welds. As a result tearing a hole in my exhaust pipe and potentially leading to exhaust fumes leaking into the cabin of the vehicle. In my opinion this defect should be addressed as a safety issue if not repaired.

Incident date: Jul 20, 2026

I'm simply complaining that parts are still not available. Also, Hemmings has sent out a notice to Ford owners about a transmission issue for Ford Escapes and other models. Can you say why this recall is not listed by Ford or NHTSA? Thanks. The car belongs to my friend [XXX] here in Calhoun. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jul 20, 2026

This is not a new issue and has happened multiple times since the purchase of this vehicle. Multiple times while driving my 2024 Buick Encore GX, the entire instrument panel intermittently goes completely blank/black. All critical information disappears, including the speedometer, fuel gauge, warning lights, and other indicators. The display does not recover on its own and only returns after I... Read more

Incident date: Dec 28, 2022

The felt under shield on the Ford F150 ha came detached three times. I have replaced it each time. When I returned to the Ford dealer I was told not to replace because it will get wet and fall off again. More importantly they said it was not needed. Its function is to reduce noise and keep mud, dirt, and rain from getting under the vehicle. I was told if I wanted to replace it I could get an after... Read more

Incident date: Aug 1, 2026

NHTSA Vehicle Safety Complaint Narrative I am submitting this complaint to report what I believe is a safety-related defect involving the power liftgate on my 2026 Range Rover Sport. Prior to the incident described below, the vehicle’s power liftgate had unexpectedly opened on two separate occasions after it had been closed. Although those earlier events did not result in damage, they caused c... Read more

Incident date: Jul 24, 2026

Backup camera only works sometimes which is a safety risk when backing up. Other year models have had a recall for this same reason. It has been doing it for at least 6 months now.

Incident date: Jul 24, 2026

The horn stopped working.

Incident date: Jul 2, 2026

While parked, unoccupied, and locked on a nearly level asphalt residential driveway, the vehicle began moving on its own and traveled approximately 15 feet down the driveway before coming to rest. The movement began several hours after anyone had last operated the vehicle. Conditions were dry at onset with no ice or snow beneath the tires. No driver was present and no input was given. The driveway... Read more

Incident date: Aug 4, 2026

The vehicle has the dash lifting started to happen a month after I bought the vehicle that a bubble formed and now it’s peeling off it’s a common issue on all Corvette 3Lt’s and Chevy is aware of it and charge customers $3,000 to replace it and don’t think it’s right to do that and should own up to mistake but forums of Corvette owners show how common of a issue it is on the 3Lt trim sin... Read more

Incident date: Jul 30, 2026

The HVAC airflow-direction system failed and no longer correctly controls where the air is directed. Even when the windshield defrost setting is not selected, the system continuously sends airflow toward the windshield. This unwanted airflow causes condensation and fogging on the windshield that cannot be turned off or redirected, impairing the driver's visibility and creating a significant safety... Read more

Incident date: Aug 4, 2026

BACK UP CAMERA GLITCHES OFF AND ON - WILL WORK AND THEN CUTS OFF WHILE BACKING UP REPEATLY - BLUE SCREEN

Incident date: Jun 20, 2024

Opened the sunroof wind deflector broke tracks broke will not close

Incident date: Jul 4, 2026

On July 9, 2025, while making a right turn at about 15 mph on a standard road, the two front-left bolts fell out, causing the entire bracket and lateral link assembly to detach. The vehicle became inoperable and had to be towed for repairs. Not long after, on September 29, 2025, while making a left turn at 20 mph, the two front-right bolts also fell out, and the bracket and lateral link assembly d... Read more

Incident date: Jul 9, 2025

2022 Highland Ridge Open Range Lite RL262RL, VIN [XXX], built 11/2021. Purchased new from Blue Dog RV, Hayden ID, XXX. Registered owner since XXX. We live in this trailer full time; it is our only housing. Three recalls cover this model year and line: 22V303000 (LP gas quick disconnect, 05/05/2022), 22V573000 (awning, 08/04/2022), 22V775000 (cooktop flame inverts when furnace runs, 10/14/2022). I... Read more

Incident date: Jul 16, 2022

Glass was put in incorrectly from factory in Kentucky had rear window replaced under factory warranty was 3 other cars affected at my dealership with the same issue

Incident date: Aug 1, 2026

When turning the vehicle, say on to another road and not coming to a full stop, when you accelerate it doesn't want to accelerate, you press the pedal down gradually until all of a sudden it jumps to 2 or 3000 rpms and goes. Previously when we had this issue it was the AWD coupler that was fixed 1 to 2 years ago. My vehicle was inspected just before my warranty was up at around 98000 miles, I wait... Read more

Incident date: Aug 3, 2026

Over the past month, on two occasions my vehicle has emitted gasoline fumes filling my garage, and today my interior cabin smelled like gasoline. Additionally, after warming up, my vehicle experiences acceleration drop/stuttering when accelerating after idling. This happens every day. I took the car to two dealerships (San Tan Hyundai and Chapman Hyundai Scottsdale) and they weren’t able to diag... Read more

Incident date: Aug 3, 2026

The electronic dashboard does not display critical information like speed, engine RPM, engine warning lights, etc. The electronic dashboard stopped working and remains a black screen with no information about vehicle speed and other important infomation available to the driver. VW has a technical bulletin on this issue. This is a major safety hazard and should be upgraded to a recall. I am afr... Read more

Incident date: Aug 3, 2026

Driving at 4:50am, it’s dark and raining. While driving I noticed fog/steam on my hood. Which sometimes happens when it’s raining. Continued driving but noticed it was still foggy/steam from the hood. I decided to go back home and wait until daylight. I don’t like driving in the rain or dark. As I entered my neighborhood, I decided to stop and see what was happening. Put my car in park and r... Read more

Fire

Incident date: Aug 3, 2026

My client lost her right eye and suffered a brain injury when an aftermarket rhinestone emblem decal from her steering wheel shot into her face during a low-impact crash with a deer. The crash left minimal damage to the front end of the vehicle, but caused the airbags to deploy, shooting the decal into my client’s head. She purchased this dangerous decoration on Amazon, and despite NHTSA notice... Read more

Crash 1 injured

Incident date: Jul 8, 2026

The car engine shutdown mid drive. One minute before the complete stop, the car was stalling every 20 sec or so, then the acceleration stop responding to the drive pedal. The car was gliding to a stopping point. The "Engine " warning was on the display. Afterward, the car was towed to the Earnhardt Hyundai North Scottsdale, where the service center could not recreate the problem. They concluded th... Read more

Incident date: Aug 3, 2026

I am reporting a serious safety concern with my 2024 Jeep Wagoneer. For approximately six months, I have repeatedly taken the vehicle to an authorized Viva Jeep dealership in [XXX], because of transmission and acceleration concerns. The dealership has attempted to diagnose the issue, including keeping my vehicle for approximately one month, but the problem has not been resolved. On XXX, while dri... Read more

Incident date: Jul 22, 2026

Component Affected: BACK OVER PREVENTION: REARVIEW CAMERA / INFOTAINMENT SYSTEMDescription of Safety Defect:The factory infotainment/Display Audio screen intermittently freezes, loses power, and goes completely black while driving or transitioning into reverse. When this manufacturing hardware defect occurs, the backup safety camera completely fails to activate and display any video feed. This int... Read more

Incident date: Aug 3, 2026

I own a 2018 Chevy Malibu. At approximately 57,000 miles, the original engine experienced a vacuum pump failure that resulted in catastrophic engine damage. The engine was replaced by General Motors under the vehicle's warranty. I then drove the vehicle for approximately another 52,000 miles with the warranty replacement engine. At that point, I experienced a sudden loss of braking while drivin... Read more

Incident date: Oct 2, 2025

The backup camera on my 2021 Velar has stopped functioning. Service confirmed not a wiring issue and claims it is the NFSM Module not functioning correctly. There are several recalls on the module that include the model and year of my Velar. Although my VIN number is not included in the recall, it is highly suspect that it is a known faulty module for the year and model amongst other models from 2... Read more

Incident date: Apr 3, 2026

Transmission fail Drives fine then stops accelerating

Incident date: Jul 17, 2026

Distracting feature which is dangerous to the operator: The control for the radio volume is the same knob as the control for the air and heating. As a result when you go to turn down the radio or change the volume you often change the fan and temperature... and likewise when you go to change the temperature you inadvertantly change the volume on the radio which is difficult to change back. The... Read more

Incident date: Aug 3, 2026

The center infotainment display went completely black, with only the backup camera feed still functioning. There was no audio output at all (radio, navigation prompts, or Bluetooth). The dealer diagnosed and replaced the FAKRA service cables under Acura TSB B23-025, which addresses this exact display-blank/audio failure. After the cable repair, the screen remained black and audio remained complete... Read more

Incident date: Aug 1, 2026

I recently received a safety recall in the mail from Fiat Chrysler Automobiles stating that the rearview camera in my vehicle, a 2019 Dodge Journey Crossroad, needed to be replaced, as they were found to be defective and in violation of the Federal Motor Vehicle Safety Standard. I scheduled an appointment at my local Dodge dealer, Dayton Andrews Dodge, on Friday 07/31 for 0745 on 08/03 for this re... Read more

Incident date: Jul 28, 2026

While on a long road trip on a hot day, on the interstate, the car suddenly lost speed and would not accelerate. It was like the car had shifted into neutral. I was coasting on the interstate, steadily slowing, and was forced to pull over to the shoulder. I turned the car off and waited a couple of minutes then turned the car back on. No error messages were displaying at that time. About 5-10 min... Read more

Incident date: Jul 21, 2026

I am reporting a product safety defect regarding an aftermarket dashboard cover manufactured by Seatz Manufacturing ([XXX]) for the 2018 Nissan NV200. The company's official website explicitly admits that their pattern covers the passenger airbag deployment zone, claiming the airbag will simply 'explode and blow through' the fabric to push it out of the way. However, their physical pattern feature... Read more

Incident date: Jul 21, 2026

While in service at Volvo Cars Clear Lake for Recall R103312/ Campaign 25V-179, three of four hybrid battery modules failed on installation, yet Volvo refuses to replace the entire battery. This is a covered warranty repair that has not been completed, and the car has been out of service for more than 100 days. During part of that time, it was being stored outdoors with the battery removed and the... Read more

Incident date: Aug 3, 2026

Vehicle Information: Year: 2014 Make: Ford Model: F-150 Component: Power Train (Transmission / Powertrain Control Module) Dealership Involved:Midway Motors Ford, 2075 E Kansas Ave, McPherson, KS 67460 Complaint Description:I am filing a formal safety complaint against Ford Motor Company and Midway Motors Ford in McPherson, KS, for failing to provide a free remedy under active federal safety reca... Read more

Incident date: Jun 3, 2026

I am the original owner / a loyal Jeep owner and have taken excellent care of the vehicle. Right now, the leather on my upper dashboard is completely bubbling, shrinking, and pulling away from the defroster vents. This is creating a serious visibility issue due to glare, and it prevents the defroster from blowing air effectively, which I feel is a major safety hazard. I am fully aware that the ori... Read more

Incident date: Jun 3, 2026

I am extremely disappointed with Ford’s handling of my situation and the lack of customer support for what appears to be a premature major component failure. I own a 2024 Ford Mustang GT with only 56,022 miles. While driving, my air conditioning suddenly stopped blowing cold air. I took the vehicle to an authorized Ford dealership, where it was diagnosed with a catastrophic A/C compressor failur... Read more

Incident date: Aug 2, 2026

Turning into a driveway with foot on brake, the Venza suddenly lurched forward hitting garage door and lurched backwards. no warning lights came on or air bags. Car was maybe doing 2 to 3 mph at the most, as it is a very short driveway. There were no Collision avoidance signals whatsoever. Luckily the 2 people in the car were uninjured, car sustained some scratches, garage door has to be replaced.... Read more

Incident date: Jul 15, 2026

There is a current recall on the backup camera that has been pending since 2025. Parts are still not available as of today even though Ford stated parts and instructions were going to be available before end of 2nd quarter, June 30, 2026. Camera has not worked since mid 2025, Ford has been aware since end of 2025.

Incident date: Jul 8, 2026

While driving approximately 50 mph, we heard a sudden, extremely loud bang, followed immediately by the sound of shattering glass. We pulled over and discovered that the panoramic sunroof had shattered and appeared to have exploded outward. There was no collision, no object that we saw strike the vehicle, and no warning before the failure. The glass remained largely in place but was completely fra... Read more

Incident date: Jul 10, 2026

The vehicle is unsafe; it freezes while driving leaving one unable to navigate in any way. Everything ceases at once - nothing works, you can't put it into P/D/R/N, it won't accellerate or turn off. It just freezes, won't drive, won't turn off, completely locks up either while parked (the safer version) or while driving (completely unsafe, imagine being in a moving vehicle with no control at all?... Read more

Incident date: Jun 4, 2026

1.Fuel did not activate on this hybrid while in stop and go traffic when apparently the battery died. There was plenty of gas in this brand new car. The entire car died, gas pedal inactive, on the freeway just when traffic opened up with red car/exclamation point indicator on dash. After power cycle car Its message said something like “pull over and charge car in park”. We were close to shoul... Read more

Incident date: Jul 25, 2026

On 8.1.26, while operating my 2019 Honda Odyssey, the vehicle suffered a catastrophic, un-commanded automatic emergency braking event followed by a total failure of the brake-release fail-safe mechanisms. While driving in active traffic, the vehicle's forward-facing sensor system suffered a false-alarm trigger. Due to a severe design and component vulnerability, the Electronic Parking Brake (EPB) ... Read more

Incident date: Jun 15, 2026

-the transmission too hot message came up on my dashboard. yes it is available for inspection upon request -we could not continue to drive to our destination -they could not find any issue when i brought it to Honda Service center, they did recommend ATF cooler which i had it installed -there are no other warning messages, it first appeared in 2023 going to california, it happened again in 2024.... Read more

Incident date: Jul 3, 2026

When the vehicle comes to an idle stop and brake is released, the vehicle shuts off and does not kick back on. Only solution in the moment to get the engine to restart is trying to start the car repeatedly until it comes back on. Vehicle has been looked at for this issue but they were unable to replicate the issue. Engine light will sometimes come on when this occurs. Other times the charging sy... Read more

Incident date: May 3, 2025

I just bought a nissan pathfinder in novemeber 2025.the mileage is around 13100 miles.while driving on the highway a part of my exterior trim panel on the right rear passeger side door just ripped off and flew away. I was lucky i did not meet any accident. I conatcted the Nissan company and that i don’t feel safe driving in this vehicle so i want them to replace it but they would not do that. Th... Read more

Incident date: Jul 25, 2026

unknown. all I know is my car started smoking and caught on fire

Fire

Incident date: Aug 3, 2026

Using the recorded path feature to back into my garage as I have done many times before. I was alert, attentive and ready to act if needed. All started out ok and then the car automatically accelerated aggressively and I hit the brakes but too late as car backed into my garage HVAC unit. On a related note about 8 months ago my wife was driving my 2024 ix50 and pulled into our drive way. She advise... Read more

Crash

Incident date: Jul 30, 2026

My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent.... Read more

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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