Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
CHEVROLET
SILVERADO 1500
(2023) — UNKNOWN OR OTHER
May 4, 2026
Incident date: Oct 15, 2025
My vehicle's factory applied paint which is Blizzard Pear 070 is failing and peeling on entire vehicle in multiple areas including roof, hood, interior doors, side panels, and rear door. This started as chipping back in 2019 and then peeling around late 2019 and has progressively gotten worse with even being garaged. This is a know issue acknowledge by Toyota customer support program that has s... Read more
MINI
COUNTRYMAN
(2025) — UNKNOWN OR OTHER
May 4, 2026
Incident date: Jan 28, 2026
Faulty valve inside of transmission caused transmission failure. Has been properly diagnosed by ford mechanic. Mechanic said it was nothing I’ve done to cause the problem, it was a faulty part.
Incident date: May 4, 2026
I was sitting in car, not moving. Heard loud pop. When parked checked and rear driver side triangle window was totally cracked with small hole - cracking/shattering on inside. Outer layer shows cracks (like spider web) but still has surface intact. Purchased this vehicle on 13 Feb 2026. Toyota thus far not assisting with repair.
Incident date: Mar 31, 2026
I purchased a new 2026 Lincoln Nautilus only 3 days ago. While driving on a public road, both side mirrors suddenly auto-folded on their own without any driver input. This created a serious safety hazard because I immediately lost side visibility while operating the vehicle. I had to pull over in the middle of traffic and manually restore the mirrors before continuing to drive. This malfunction ... Read more
Incident date: Jan 1, 2024
Issue: Tailgate unlatches unexpectedly Erratic behavior consistent with electronic release switch malfunction I am reporting a safety concern involving the tailgate on my 2022 Chevrolet Silverado 3500 HD. The tailgate exhibits erratic behavior and has unlatched unexpectedly without user input. I can support this claim with documented video evidence I took while the vehicle was parked. This condi... Read more
Incident date: Jul 16, 2025
Sunroof exploded while driving. No rocks or anything hit it. Glass is pointing upward.
CHEVROLET
SILVERADO 3500
(2022) — UNKNOWN OR OTHER
May 4, 2026
Incident date: Apr 24, 2026
Moon roof exploded while driving on highway. This is most likely due the to temperate glass used for the moon roof. No collision happened, no debris flying from somewhere else hit the glass, there was no cause for it shatter, the glass just exploded almost causing my family to get injured from glass shards falling down. Thankfully the cover was there and the moon roof wasn’t open.
Incident date: Jul 7, 2025
During state inspection at Malloy Ford in [XXX] , the technician found the coolant of my 2014 Ford Escape almost empty. No warnings at all on the dashboard, either driving to the dealership or during the inspection. I am concerned about no warnings of a potential coolant leak that may cause a short circuit. Car was manufactured in Ford Kentucky assembly plant in 2014. Current mileage is 39539 mil... Read more
Incident date: Apr 30, 2026
As i was driving down the road at approximately 40-45mph the sunroof spontaneously exploded. Sounded like a shotgun going off. Fortunately i had the sun shade shut but still tiny glass shards came in and fell on my child and the entire interior in the mid section of vehicle. There was no vehicle in front of me, it was night time with temps in mid 70’s no reason it should've exploded outward as i... Read more
Incident date: May 4, 2026
I am filing this claim because a mandatory remote software update pushed by Volkswagen, combined with recent invasive repairs to the interconnected safety restraint network (PODS), caused a critical emergency safety feature (SOS) to fail, and the manufacturer is refusing to restore the vehicle to compliance. 04-01-2026: Received mandatory manufacturer software update v3.8.1. Updated failed and h... Read more
Incident date: Feb 5, 2026
The CVT transmission went out at 115k and has to be replaced and can not be repaired
Incident date: May 1, 2026
I have a 2022 Camaro and the back window is coming apart from the convertible top. There are other known incidents regarding this and other model years and there is no recall on it for the 2022 model year the models previous to that do you have a recall I’m concerned that the window will fly off the back of the car and hit another vehicle
JEEP
GRAND CHEROKEE
(2022) — UNKNOWN OR OTHER
May 4, 2026
Incident date: May 1, 2026
I am submitting a safety complaint regarding my Ford vehicle’s infotainment screen failure, which has been identified under a recall but currently has no available remedy or repair timeline. When the screen goes blank or becomes unresponsive, I lose access to critical safety features, including the rearview camera, which is federally required. This significantly increases the risk of accidents ... Read more
Incident date: Apr 1, 2026
The same as in a recall, you all have done for the 2024 and up Harley Davidson FLTRT Road Glide 3. NHTSA reference 26V2700 I’m not sure of the exact month that I first noticed it, but I believe it was in August or September 2025 when I noticed that oil had sprayed from the airbox all over my pipes, the sides of the bike and the engine. There was quite a bit of oil it also got on my clothing a... Read more
Incident date: May 3, 2026
The hood latch cable snapped preventing the hood from being opened in the event of an engine fire. The dealer stated this is a common issue with this make and model vehicle.
Incident date: Apr 2, 2026
The touchscreen dedicates 2/5th of the screen to what they call "traffic visualization" which is the car depicting where the surrounding vehicles, traffic lights, etc. are. While this display is useful for the self driving software engineers to compare what the car is seeing vs. the actual traffic near it, for the actual driver this display is nothing more than a VERY DISTRACTING VIDEO GAME! w... Read more
MITSUBISHI
OUTLANDER
(2024) — UNKNOWN OR OTHER
May 4, 2026
Incident date: May 1, 2026
In the last 30 days of obtaining my first brand new vehicle, there have been a couple of incidents where I have put my truck in Park on an incline (hilly street or driveway), and you can hear the brakes grinding once my foot has been removed from the brake pedal. It gives the impression that the brakes have not stopped. It’s unusual to hear and in my concern, I activate the emergency park for ex... Read more
CHEVROLET
SILVERADO 1500
(2019) — UNKNOWN OR OTHER
May 4, 2026
Incident date: Apr 20, 2026
Safety Complaint Description Vehicle: 2025 Kia Sportage Hybrid LX 2025 Mileage: ~6,000 miles Issue status: Ongoing, multiple dealer visits (3 attempts), unresolved Related Kia case number: [XXX] Problem Description The vehicle demonstrates significant highway instability and unsafe handling behavior under normal driving conditions. At highway speeds (approximately 50–70 mph), the vehicle exhib... Read more
Incident date: Apr 1, 2026
The CVT issue remains with this car even though I have complained. The car will randomly de accelerate and randomly accelerate which has cause minor fender bender. The car continue to studer and jerk and continues to show since of transmission issues. These cars need to be recalled before someone is seriously injured from the known CVT issues.
Crash
Incident date: May 3, 2026
Ford failed to provide me with timely updates regarding recall campaign 26S09 as required by law. They said a remedy would be available by 27 April 2026. That date has now passed and there is still no remedy nor any updates about when a remedy would be available.
GMC
SIERRA 1500
(2024) — UNKNOWN OR OTHER
May 4, 2026
Incident date: Sep 1, 2025
Trailer Brake Module recall was completed. Now getting random error messages and lights advising trailer disconnected, etc. even without a trailer being hooked to the truck.
Incident date: May 4, 2026
In May 2025 the vehicle randomly, and without warning, the instruments, gauges, and displays switched to Italian, changed to Metric, and we got the update and FCW Off light stuck on. Numerous other settings had been reset. Took to dealer and had to pay for the fix - they noted a STAR bulletin on my invoice. Then this past weekend (May 2, 2026) it happened again. At least this time it didn't go Ita... Read more
Incident date: May 3, 2026
Purchased this vehicle used from dealership after reviewing the carfax and receiving reassurance from dealer that airbags were never deployed. 4 days after purchase passenger window needed to be reset into the track and upon removing plastic around front pillars, discovered vehicle had airbags cut out of it. Also found other SRS components of vehicle tampered with or non functional.
Incident date: Apr 29, 2026
I own a 2021 Nissan Leaf with an open safety recall (NHTSA Recall 25V-655, Nissan Recall R25C8) issued on September 30, 2025. The recall involves a battery defect that creates a safety risk during DC fast charging (Level 3). As a result, I am unable to use public fast-charging networks such as EVgo. The recall currently has no remedy available and has been unresolved for over 7 months. I do not... Read more
GOODYEAR
WRANGLER SRA
(9999) — UNKNOWN OR OTHER
May 3, 2026
Incident date: Mar 28, 2026
Car jerks and temp gadgets jumps too high. Message reads high coolant temperature.
Incident date: Mar 30, 2026
The Auto Idle Stop feature caused the engine to shut down twice, both times at a stoplight
Incident date: Apr 2, 2026
The dashboard cover has come unglued from the part of near the front windshield. It first bubbled up then became unglued and rolled up. There’s white material underneath that appears to have swollen up like wet cork board. Also, this part of the dashboard is no longer flush like the parts to right and left of the distressed area. Additionally, the exposed white part reflects in my line of sight ... Read more
Incident date: May 2, 2026
I am filing this complaint regarding a recurring and dangerous safety issue with my 2021 Subaru Forester. The auto stop/start feature intermittently fails to restart the engine after it shuts off when stopped. When this occurs, multiple dashboard warning lights come on, an alarm sounds, and the vehicle requires putting the transmission into "Park" and shutting it down completely before it will st... Read more
GMC
SIERRA 1500
(2023) — UNKNOWN OR OTHER
May 3, 2026
Incident date: Apr 27, 2026
Dear NHTSA, I am writing to formally report a dangerous design oversight and safety hazard regarding the trunk lid support mechanism on the Nissan Altima. On [Date of Incident], while the vehicle was parked, a gust of wind caused the trunk lid to slam shut unexpectedly. The metal door latch struck me directly in the frontal region of the skull, resulting in an injury that required medical monitor... Read more
1 injured
Incident date: May 3, 2026
While driving on frewway in HOV lane next to tall concrete center barrier, side collision mitigation system suddenly began to aggressively and continuously jerk steering right and left. After about 10-20 seconds this caused loss of control, with vehicle turning around 180 degrees and, during the spin, impacting the center concrete wall, causing deployment of all airbags. Traffic was very heavy, an... Read more
Crash
GRAND DESIGN
SOLITUDE
(2021) — UNKNOWN OR OTHER
May 3, 2026
Incident date: May 1, 2026
I opened the drivers door, got in, closed the door and the back windshield shattered.
Incident date: Jan 3, 2026
Frame flex from broken welds on the pin box to the frame. It’s a very wide know thing across many GD models that used this same frame / pin box. I have pictures showing the angle of the pin box once weights applied, it’s a safety issue and there’s tons of people online having the same issue.
Incident date: Oct 20, 2025
Safety Issue: Defective interior cabin camera causes Tesla Full Self-Driving (FSD) to disengage abruptly and without adequate warning at freeway speeds. I am a [XXX] driver. I purchased FSD capability with this vehicle in December 2018. In October 2025, I had the FSD hardware upgrade (HW2.5 to HW3) installed at Tesla's Encinitas, CA service center (B.A.R. License [XXX] ). Within days, FSD would ... Read more
Incident date: May 2, 2026
Back driver side passager window just shattered and glass went everywhere.
Incident date: Jul 25, 2025
The vehicle experienced failure of the Anti-lock Braking System (ABS), including illumination of ABS and traction control warning lights. The failure was confirmed by a dealership, which identified an internal ABS module failure and wheel speed sensor issues. These components are available for inspection upon request. This issue is associated with Safety Recall 94B, which addresses defects within... Read more
JEEP
GRAND CHEROKEE
(2023) — UNKNOWN OR OTHER
May 3, 2026
Incident date: May 1, 2026
I am filing a safety complaint regarding my 2017 Ford Explorer XLT with the 3.5L V6 engine due to a known internal water pump design defect. The water pump is located internally and driven by the timing chain. When it fails, coolant can leak directly into the engine crankcase and mix with motor oil instead of leaking externally where it would be easier to detect. This creates a serious safety haza... Read more
Incident date: Apr 28, 2026
During normal driving, the vehicle unexpectedly powered off and all functions locked up. A warning message appeared stating that the transmission was not in park. After restarting the vehicle, I was able to continue, but the vehicle has been lagging and exhibiting signs that it may stall again
Incident date: Mar 10, 2026
A metallic clinking/rattling noise developed from the engine/transmission area while the vehicle was running. The issue was diagnosed as a failed flexplate. The flexplate is a critical component that connects the engine to the transmission. Continued operation with a failed flexplate can lead to further mechanical failure and could result in loss of propulsion or inability to move the vehicle, cr... Read more
Incident date: Apr 21, 2026
vehicle unknowingly loses power and shuts off while driving. A wrench appears on dash with check manual message.
GMC
SIERRA 1500
(2023) — UNKNOWN OR OTHER
May 3, 2026
Incident date: May 2, 2026
Subject: Safety Concern with Video Evidence (4/28/2026) I am reporting a serious safety concern involving Full Self-Driving (Supervised) on my 2026 Tesla Model Y. Date/Time: April 28, 2026 at approximately 12:48–12:50 PM Location: Soledad Canyon Rd at Golden Oak Rd / Golden Triangle Rd, Santa Clarita, CA While operating in FSD (Supervised), my vehicle approached an active railroad crossing wi... Read more
TOYOTA
SIENNA HYBRID
(2025) — UNKNOWN OR OTHER
May 3, 2026
Incident date: Oct 7, 2025
A repeated clicking sound in the door locks which is probably pointing toward a failing door lock actuator when I unlock the car or when I open any door or trunk. Then I get a "Child Safety Lock Failure" message on my dash.
Incident date: Feb 17, 2025
The 2026 Hyundai Tucson Hybrid does not have an option to turn off the beeping notification “Consider Taking a Break”. It is consistent and alarming when it does go off. It is very distracting and therefore dangerous as it goes off abruptly multiple times a day while I am driving. It is available for inspection and the dealership has attempted to find a solution but unable to. There is no warn... Read more
Incident date: Apr 27, 2026
The radiator for the car gets fully clogged with debris very easily. There is no screen mesh to protect the radiator from all the debris. The radiator then becomes clogged with debris in the fins and stops cooling correctly. This is not a serviceable item that an owner could accomplish. This should not have to be brought to the Tesla repair centers and be charged for a design flaw that will cause ... Read more
Incident date: Jun 11, 2024
The glass of the front movable sun roof shattered. The glass shattered while driving on hwy 89 in Wyoming with no traffic or no identifiable reason for the event. While some glass was saved most of it blew out when is shattered. The problem has not been reproduced or confirmed by the dealer. The dealer blames a flying rock or other object impacting the glass even though no vehicles or source o... Read more
Incident date: Apr 17, 2026
I have a 2023 Honda Pilot AWD Elite with approximately 46,000 miles. It has an engine idol feature that's suppose to restart the engine after idoling. I was in a parking lot waiting to enter into traffic when the engine completey shut down. I was able to restart the engine at the time. Again the same day I was at a stop light, the car was idoling and when the light turned green, I took my foot off... Read more
HARLEY-DAVIDSON
RA1250S
(2021) — UNKNOWN OR OTHER
May 2, 2026
Incident date: Oct 1, 2025
The Harley pan America has 2 electrical issues causing safety concerns. The right hand control module fails randomly causing the bike to continue running when turning off. The charging system randomly drops voltage causing the motorcycle to go into a limp mode while driving limiting speed to 55 and reduced throttle input which causes safety concerns while driving down the road. Harley Davidson is ... Read more
VOLKSWAGEN
ATLAS
(2019) — UNKNOWN OR OTHER
May 2, 2026
Incident date: Mar 31, 2023
Bad steering rack for 2019 Atlas VW. No recall announced but multiple vehicles having similar issues nationwide. Car has always had a small vibration in the steering and over time it has steadily gotten worst. I recently added new tires and an alignment. the problem is mechanical in nature and presents an extreme safety risk to the vehicle. The vehicle has been looked at multiple times in the past... Read more
Incident date: Apr 27, 2026
another case of a 2018 cx-5 cracked cylinder head. 70k miles and regularly maintienced. no warning other than oil showing on the ground. took it in to mazda dealership and they came back after looking at it and declared it was a cracked cylinder head priced at 6.8k. after looking it up it appears to be a casting issue that has affected many mazdas but mazda corp. will not take fault.
Incident date: Apr 22, 2026
Vehicle E-Clutch system malfunctioning. When riding the e-clutch warning lights will flicker and cause the bike to jult uncontrollably for about 3 seconds. It happens at random, no one situation is the same, it could be in the middle of a turn, it could be at a stop light, it could be getting up to speed, etc. This has happened over 10 times while riding and after taking it to the dealership they ... Read more
Incident date: Jan 1, 2024
I was driving my vehicle on multiple occasions in which the car started to alarm and say, "Check charging system" at which point the car stopped all together. Also, when the cruise control is engaged, it will turn off automatically. It doesn't matter the speed the cruise control is set at, it will turn off.