Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: May 22, 2026

I own a 2016 Ford Escape SE affected by NHTSA recall 25V695 / Ford recall 25SA9 (rearview camera inspection). The recall was reported on October 14, 2025, and the remedy was anticipated to become available in June 2026. I contacted a Ford dealership on August 10, 2026, and was told that the parts are not currently available and that I should wait for a remedy notification in the mail. The recall h... Read more

Incident date: Apr 2, 2026

JUL 20, 2026 Manufacturer Recall Number26S55 NHTSA Recall Number26V468 Recall StatusRecall Incomplete, remedy not yet available Summary ON my VEHICLE, AN ENGINE COMPARTMENT WIRING HARNESS COVERING MAY CHAFE AND EXPOSE INTERNAL CIRCUITS, WHICH CAN CREATE A SHORT TO GROUND. It’s a Safety Risk. HEAT OR SPARK AT THIS SHORT MAY CAUSE SMOKE OR IGNITE NEARBY FLAMMABLE COMPONENTS. SMOKE OR FIRE FROM TH... Read more

Incident date: Aug 10, 2026

In early 2025, my 2019 Mazda CX5 automatic would not shift always shift when it should - - it would take several seconds. This was especially concerning when I merged onto freeways and when I drove up hills or steep roads, and needed to pass a slower vehicle. The problem was especially noticeable & lasted longer when the engine was cold. I took the car to my mechanic who said it was the TCM, there... Read more

Incident date: Jun 22, 2026

Was driving down highway, 95 South in VA, when sunroof blew out. No traffic in front at the time, nothing hit the car. Driving around 65 mph. Temp outside was ~85-87, AC in car at 74. Just blew up and out after a large "Bang". There was no impact to the vehicle prior and no other marks or scratches to the vehicle indication an impact.

Incident date: Jul 8, 2026

My 2021 Mazda CX-5 has developed a persistent rattling/vibration noise from the A-pillar and upper corner of the windshield. The noise appears to originate from the windshield/A-pillar attachment area and may be related to improper adhesion, mounting, weatherstripping, or other components near the top of the windshield. I have found numerous similar owner reports involving Mazda CX-5 and other fo... Read more

Incident date: Jun 10, 2026

I am submitting this complaint regarding my 2023 Ford Explorer ST and my inability to obtain the remedy for NHTSA Campaign 26V123 / Ford Recall 26C11, involving a rearview-camera/SYNC display condition that may reduce rear visibility and increase crash risk. RCAK-26V123-1258 2.pdf Kendall Ford of Anchorage has notified me in writing that it will no longer perform any work on my vehicle, including... Read more

Incident date: Aug 6, 2026

I have now had three instances within the last three months where my car has stalled out at traffic lights when the Idle Stop was engaged. The first two times, the car stalled out when I pressed the shut off switch for the Idle Stop on the center console. I am not sure about the first time since I was surprised the car stalled. The second time it happened, I hit the button twice in immediate succe... Read more

Incident date: Aug 6, 2026

Car lost power while driving and came to a slow stop, was unable to accelerate. This was dangerous and I was on a relatively busy street will a small shoulder. Car made no noises or gave any warnings prior to this issue. Car engine was eventually able to powered back on, engine light now shows, along with power system light

Incident date: Aug 7, 2026

AC light blinking AC condenser replacement twice in 2 years

Incident date: Aug 8, 2026

There is currently a recall on the 2015 Ford Escape. Ford has taken too long to make the new parts needed for the back up camera. This is a safety issue as it does check for blind spots. It's been more than 8 months since this recall started.

Incident date: Jul 31, 2026

Adhesive inside the dashboard display is failing. It started at approximately 20,000 miles and has suddenly gotten much worse 1 year later at approximately 30,000 miles. This failure is causing "bubbles" in the display, which is interfering with the clarity/readability of the gauges, including the speedometer, which I consider to be a safety issue. Ultimately, I'm concerned that the screen may f... Read more

Incident date: Jul 25, 2026

When I plug my phone in to USB android auto starts up and when I begin to play music it's stops or you hear a lot of static,so if I want to listen to music I have to plug in to aux and when you use aux the android auto don't work . When listing to music can't use the display screen 1

Incident date: Aug 7, 2026

When driving my vehicle, it severely downshifts and whiplashes/jerks you. We no longer drive it and have parked it and no longer feel safe. No lights came on dash to give us any type of warning.

Incident date: Aug 8, 2026

THIS TRUCK THAT I HAVE PURCHASED FROM PALM COAST FORD HAS A RECALL EVERY MONTH THAT KEEPS ME FROM UTILIZING THE VEHICLE. THE LATEST RECALL THAT THERE IS NOT A FIX FOR YET, I WAS TOLD IS A COMPLETE RISK AND I SHOULD NOT EVEN DRIVE THE TRUCK. I REQUEST THAT YOU LOOK INTO ALL OF THE RECALLS THAT HAVE BEEN LISTED ON THIS PARTICULAR VEHICLE AND KNOW THAT I AM TAKING THIS UP WITH FORD, BUT ALSO WANTED T... Read more

Incident date: Aug 9, 2026

Back up camera malfunctioned, not showing there was a smaller car behind me in my own driveway. Backing up into my driveway at night, it did not pick up or show the smaller car which I back up into, causing $2890 in damages which I had to pay for.

Crash

Incident date: Apr 26, 2026

For an undetermined amount of time- many months for certain, I have been unable to get the key removed from the ignition when the car is shut off and placed in the locked position. I am forced to start and shut off the car for multiple times before I am finally able to remove the key. There is no rhyme no reason as to why the key finally decides to come out. This is obviously caused no accidents, ... Read more

Incident date: Apr 1, 2026

My rear windshield exploded out when back door was closed

Incident date: Aug 4, 2026

On [XXX], I purchased a 2021 Jeep Cherokee Limited from Blaise Alexander Hyundai in State College, Pennsylvania as a first vehicle for my [XXX] son. No problems were apparent during the brief test drive or drive home. On [XXX], during my son’s first driving lesson, we discovered that the right turn signal would randomly and repeatedly fail to remain engaged. I later learned that similar “self... Read more

Incident date: Feb 1, 2025

The driver’s side mirror vibrates excessively at speeds above 20 mph, causing the reflected image to become blurry and difficult to focus. This creates a safety hazard during lane changes and especially at night, when blurred headlight/taillight reflections make it hard to judge the distance and speed of approaching vehicles. I brought this to the dealership’s attention and was told the vibrat... Read more

Incident date: Aug 5, 2026

During less than 25 mph vehicle Emergency Alarm stating "Engine Off Shift to P or N Then Start Engine". This causes loss of acceleration capabilities in active traffic and forces the car to stop to clear alarm in active traffic. At no time is the engine off during the alarm and I believe this is a false alarm caused by electronics. Video of alarm in real time available upon request.

Incident date: Aug 9, 2026

Reported issue regarding recall for at least 2 years NHTSA #1850535. When we contacted McHugh Dodge in Zanesville, Ohio and they had no idea when issue will be fixed with ABS system nor when parts are scheduled to come in. I was told they should have something to repair by end of July, 2026 by NHTSA agent.

Incident date: Aug 6, 2026

WE WERE DREIVING ALONG AT 40 MILES PER HOUR THE CHECK ENGINE LIGHT CAME ON A EMERGECY WARING CAME ON 2 SECONDS LATER AND THE CAR COMPLETE STOP WENT DEAD. THE CAR WAS TOWED BACK TO THE DELAERSHIP AND SET THEIR BEING WORKED ON FOR 3 WEEKS, WE NEVER GOT A INDICAITO AS TO WHAT HAPPENED, GET CAR BACK 3 DAYS LATER CHECK ENGONE LIOGHT ON AGAIN. THIS TIME WE PULLED OVER ON THE ROAD AND CALLED ROADSIDE, CA... Read more

Incident date: Jul 30, 2026

While driving my Audi Q6 e-tron on the highway, the vehicle experienced a sudden and complete loss of propulsion and nearly all vehicle electrical/display functions. The instrument cluster and dashboard went completely black, and the vehicle would no longer respond to accelerator input. I was able to get the vehicle to the side of the highway. After the failure, the vehicle could not be restarted... Read more

Incident date: Jun 21, 2026

The car suffered a long crank, then stalled completely while moving on a public road, which is a severe safety hazard.

Incident date: Apr 17, 2026

My car starting making a loud noise upon start up and continued while driving, sounded like a GoCart exhaust system and was not normal. It just sounded loud and would get louder when accelerated until the car ran for awhile. I first noticed it at about 83,500 miles. I took to the dealer for checkup at 83,950 miles when I could get an appointment. The dealer (Elco Chevrolet) confirmed the pro... Read more

Incident date: May 27, 2026

Car went into a limp mode several times, potentially could cause major accident. Towed to dealer who found nothing wrong. Would not give me loaner. I had to sell the Kona in order to have a car, car was bought new had 770 mikes on it. What can I do?

Incident date: May 27, 2026

The vehicle issues began 3 weeks after purchasing a 2026 Kia K4 with 89 miles on it. *"Key fob not recognized", black screen, car not starting and cascading into many other infotainment problems. ** Revving far higher (1.4 - 4.4) with the slightest acceleration ***Hesitating, them engaging so suddenly that steering is incredibly difficult. On more than one occasion, of someone had been in front... Read more

Incident date: Jun 8, 2026

I purchased my vehicle in March 2026 from the.dealership with a known active recall from November 2025 with fire risk, now there is an additional fire hazard recall and my vehicle is currently undriveable due to these recalls.

Incident date: May 15, 2026

I took my 2003 Saturn ion to my local Chevrolet dealership in Lincoln Illinois and they refused to complete the recall issues (2) both are to do with the ignition and keys.thwy told me it was not fixable it needed a whole steering column that would cost me they said around $800.so it has now been 2 weeks my car has been there at Graue Chevrolet Dealership unfixed and they refused to fix please hel... Read more

Incident date: Jul 6, 2026

I am exiting the freeway, and the far two right lanes both exit. I’m in the inner exiting lane, and I signal to take the exit. There’s a car to my right, exiting at the same time. As I’m taking the exit, my Gravity Grand Touring seemingly thinks I’m going to turn into the other car exiting near me and engages the collision intervention, whereby it forcibly steers me into the gore point unt... Read more

Incident date: Jul 20, 2026

While merging onto the freeway and accelerating, the center touchscreen detached from its mount. The screen has two components: a rear housing fixed to the dash and a glass front panel that sits on top of it — the glass panel came loose on its own; I have never attempted to remove or pry it. The panel remained connected only by internal wiring and hung loose from the dash while the vehicle was i... Read more

Incident date: Aug 8, 2026

Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue

Incident date: Apr 19, 2026

Auto Idle Restart failed three times in traffic at red light. Have to shift to Park and push Start button. Nothing happens for several seconds, then engine starts.

Incident date: Aug 4, 2026

This vehicle was a rental car. The rear door opens and closes at random times. On multiple occasions even after locking the car, we would come out to the door being open. The door came down on its own and smacked my wife as well as hitting my [XXX] daughter in the head. While driving down the highway that rear door decided to open on its own putting my family in immediate grave danger. INFORMATION... Read more

Incident date: Aug 8, 2026

My infotainment system has completely blacked out. I have no navigation, no rear view camera or warning signals. I have no phone and no SOS 🆘 emergency calls. I have no music no lane merging alerts. My charging station does not work in the front of the vehicle.

Incident date: Jun 10, 2026

The sunroof/moonroof glass on my 2017 Toyota RAV4 XLE suddenly shattered while I was driving on the highway. I heard a very loud explosion-like sound, and the sunroof glass broke unexpectedly. I did not observe any object, rock, or road debris striking the sunroof before it shattered. The remaining damaged sunroof and vehicle are currently available for inspection upon request. This incident put ... Read more

Incident date: Aug 5, 2026

Liftgate Latch Assembly Failure: The vehicle experienced an internal electrical short circuit and hardware failure within the power liftgate latch assembly. This defective latch caused a severe parasitic 12V battery drain that repeatedly rendered the vehicle completely dead, leaving it unexpectedly stranded. The hardware failure also triggered a software error loop that locked the power liftgate i... Read more

Incident date: Jul 8, 2026

My 2022 Honda Civic has developed an intermittent sticky steering condition. The steering wheel becomes difficult to turn around the center position and requires additional force before it moves normally again. This occurs during normal driving and makes it difficult to maintain smooth and predictable control of the vehicle. I am concerned that this could increase the risk of losing control, espec... Read more

Incident date: Aug 6, 2026

The sunroof is stuck open and is loose on the tracks, if even on the tracks at all. Very dangerous, as it could fly off while I am driving. This is a common problem with the Telluride, and I believe it should be recalled.

Incident date: Aug 8, 2026

My 2025 Hyundai Tucson required the front brake rotors to be resurfaced at approximately 12,200 miles. The Hyundai dealership diagnosed the rotors as overheated and warped, despite the brake pads being in good condition. The repair occurred before Hyundai issued Recall 302 (NHTSA Recall 26V-316). Hyundai Recall 302 identifies a defect in the Forward Collision-Avoidance (FCA) system’s front-came... Read more

Incident date: Jul 10, 2026

Ive had about 5 times my car Honda pilot 2021 stall at a stop light, a stop sign. The first it took a minute to go and the light was green. I was honked at and yelled at. It finally kicked on and we went, the next time it went into accessory mode at a stop sign, then into N then off…. All while in drive to start. The rest were times I was in auto start stop and it just wouldn’t start. Each 5 t... Read more

Incident date: Jan 9, 2026

There is a foul smell emanating from the window areas of the vehicle after rain. The more rain, the more pronounced the odor. It smells similar to cat urine. I have been able to reproduce it many times, after it rains. I was reading online that the smell is caused by mold/mildew which is a huge safety concern. I had also read that this is somewhat of a common issue caused by the type of weat... Read more

Incident date: Aug 8, 2026

when driving our 2023 honda pilot we stopped at traffic light the car shut off would not restart our front doors would open and close our back doors would not operate back tale gate door would not operate we had no4 way blinkers no lights totally dead auto. we were in middle of four lanes bumper to bumper traffic with no way to warn other drivers of our car break down. after short time a help... Read more

Incident date: Mar 3, 2025

Driving South on [XXX] and almost to [XXX] about 60 MPH. The rubber roof drip moldings released and starting flying against my car very hard, this was beyond scary. I had to pull over and try to tuck them in, they are so worn and keep scratching my car from hitting it and could possibly break window or fly off damaging another vehicle. These rubber moldings have flown all over the place ever sin... Read more

Incident date: Aug 5, 2026

When Google rolled out Gemini and forced it as an interface with the Android Auto (SOLD AS A FEATURE BY FORD) it was not ready. It is still not ready. As soon as I experienced the problem with the onscreen and voice navigation integration I looked for a solution. At the time that was a rollback to the older interface, Google Assistant. I was content to just use the older interface, but Googl... Read more

Incident date: Aug 8, 2026

This is a formal report of Recall Non-Compliance regarding Safety Recall 23V-720 (Toyota Recall 23TA12) on my 2021 Highlander Hybrid. An authorized dealership performed the recall on May 6, 2024, utilizing Op Code 23TA12R1 (Inspection & Install Fasteners). The dealership only addressed the lower bumper and failed to properly remedy the upper bumper retention tabs, stating it isn’t part of recall... Read more

Incident date: Jul 17, 2026

Unknown. The driver reports that while the vehicle was moving at moderate speed (~35 mph), the steering wheel would not turn, resulting in the vehicle striking a pole- causing significant damage to vehicle. Airbags were deployed and occupants taken to hospital for injuries.

Crash 2 injured

Incident date: Aug 1, 2026

The back passenger door (passenger side) will not unlock when using the remote or the button on the front door panels. The only way to open the door is to push the button manually on the car door. The child lock is NOT ON!!! I called the Toyota dealer in my town and they said there are no recalls and it would be $200 to do a diagnostic test on it. This is not ok. To not be able to unlock the door ... Read more

Incident date: Jul 1, 2026

Safety issue with slider doors not opening. You can hear the sound of the locking mechanism noise continuing after attempting to open the doors. This will happen when it is very hot or cold weather. I think it might be the actuator. I have three toddlers and have had to climb over the front seats to get into the back seats!

Incident date: Nov 8, 2025

I was driving up a hill and my car stalled. Contacted Kia of Bowie for assistance had a diagnostic asked for a goodwill repair because of this being a safety issue with my car stalling while driving up a hill life threating situation and they have denied the goodwill repair the service tech is saying because I didnt get my car serviced there and they have no records I informed them that I have and... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog