Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
HYUNDAI
TUCSON HYBRID
(2022) — UNKNOWN OR OTHER
May 7, 2026
Incident date: May 6, 2026
The panoramic sunroof shade disconnected from the clips that holds it in place to allow it to be opened and closed. It is now rolled up in the car so the sunroof is always exposed and cannot be reconnected without a full replacement according to the dealership. It can impact visibility in bright sunlight.
Incident date: Apr 27, 2026
The battery zapped out in December of 2024 in the wintertime and left me stranded. Subaru towed it the next morning and replace for free only bc I mentioned the previous law suit but the battery issue is the same
Incident date: Nov 1, 2025
While I was driving on the freeway, I heard what sounded like a gunshot. I slowed down and exited the nearest exit. After checking my vehicle windows and seeing no damage, I got out of my car and noticed the front sunroof panel glass had shattered. I am not sure how this can happen.
Incident date: Feb 22, 2026
The transmissions down shifts extremely hard, causing an abrupt wheel speed reduction. It starts doing this after you have driven the vehicle about 15 minutes....before that it operates correctly but once you hit 15 minutes of drive time, it is neck jolting! Driver and Passenger Mirrors have a mind of their own. They will be in position, you start backing out of a spot and they start moving unti... Read more
Incident date: Mar 11, 2026
On 3 separate occasions, I have been at a stop light where the auto stop kicks in. When I release my foot from brake, it should auto start. Instead, it stalls out. This is a huge safety issue and has caused cars behind me to get angry and honk. If someone wasn't paying attention, this could cause collision easily. The battery seems fine, and even if it wasn't, shouldn't the battery life be conside... Read more
Incident date: May 7, 2026
Experiencing problems similar to recall 23V-43. Audio popping/crackling, radio unavailable, screen display issues- screen does not come on resulting in no rear camera, display says “network connection lost” while driving. Vehicle has been inspected by Hondo of Hot Springs Arkansas multiple times for radio/screen display issues.
Incident date: May 1, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle appears to have experienced a failure or malfunction involving the electrical power system, charging system, 12 volt battery system, vehicle communication modules, or related components. Based on the recent Land Rover recall I found online, I am concerned that the DC to DC converter or re... Read more
LAND ROVER
DEFENDER
(2024) — UNKNOWN OR OTHER
May 7, 2026
Incident date: Apr 23, 2026
On 4/3/2026 heading to [XXX] on I 95 (outside of [XXX] ) traveling with traffic (3-4 lanes) I was in the middle lane going approx 74mph when on 5 separate but in close approximation (estimated within 20 mi) times, my car which was on cruise control, suddenly threw up warnings to pull over, shook my steering wheel, yanked my car toward the left lane (with traffic flowing the same way as I was) an... Read more
Incident date: Mar 13, 2026
Replaced battery 3 times. Believe this car has the parasitic battery issue. Attached on of the bills. Looking for the other 2.
MERCEDES-BENZ
GLC 300
(2019) — UNKNOWN OR OTHER
May 7, 2026
Incident date: Apr 16, 2026
The SOS module has failed. THIS MEANS AUTOMATIC NOTIFICATION OF A CRASH OR SIGNIFICANT MECHANICAL FAILURE IS NOT FUNCTIONAL. THE MODLE HAS A BATTERY THAT FAILS IS IS NOT AVAILABLE. THE ONLY SOLUTION IS REPLACEMENT OF THE MODULE AT A COST OF $600 TO $800.
Incident date: Jul 3, 2025
I am reporting a systemic safety fraud involving three critical points:1. INHERENT DEFECT & CRASH LINK: This vehicle has a pathological history of 6 transmission fluid changes starting from 308 miles and multiple alignment failures. There is strong suspicion of inherent defects in both the POWERTRAIN and REAR DRIVETRAIN/STEERING systems. These defects likely contributed to the previous owner's 5-s... Read more
HONDA
CR-V HYBRID
(2022) — UNKNOWN OR OTHER
May 7, 2026
Incident date: Mar 12, 2026
12/2020 First the TPS sensor failed at 1,000 miles and almost caused an accident. Would not go over 25mph, was shifting hard, and the service engine light was on. Verified and replaced at dealership. Second, the rear view camera stopped working while backing up and almost caused an accident - no back windows - major safety issue. Replaced by me as they have no replacement for it even though it... Read more
Incident date: Apr 7, 2026
Frame is rusted to the point of failure
Incident date: Apr 29, 2026
Telematics (OnStar) Module Dealership has checked it, the telmatic module is bad. And the dealership i went to Dossit big 4 in Tupelo MS told me this has been a problem with this truck. And are wanting me to pay $645 to fix it. After they just did some recalls and updated the software. This was working before then.
Incident date: May 7, 2026
At highway speeds there is a vibration. Had at the dealership for road test, balance, and alignment. Did not fix the problem. Discovered that many more are having the same issue.
Incident date: May 7, 2026
When driving the Front windshield spontaneous cracked. There was a loud cracking noise, prior to the AC and vent being turned on. The crack is formed from the driver side bottom edge of the window shield and across horrizontally three feet towards passenger side same crack ending upwards slightly diagonally. There is NO Evidence of impact, crack line is smooth to touch from the outside windshi... Read more
Incident date: May 4, 2026
Regarding a recall I was told the remedy would be available by now vin number Zasfaknn9j7b75385
ALFA ROMEO
STELVIO
(2018) — UNKNOWN OR OTHER
May 7, 2026
Incident date: May 1, 2025
The panoramic moonroof on the 2025 Toyota Sequoia spontaneously shattered while the vehicle was stationary. Nothing hit the moonroof. Was told by the dealership that it was caused by a pressure imbalance and although this is a know issue Toyota will not cover it as corporate doesn't see it as a issue. Was lucky the screen as deployed as it caught the glass from hitting the driver.
CHEVROLET
SILVERADO 3500
(2025) — UNKNOWN OR OTHER
May 7, 2026
Incident date: Jan 12, 2026
On April 22nd my camera worked on my car but did not prompt warnings - I was in a parking lot and was backing up and tapped the car behind me. It is then that I noticed no beeping on getting close to the car. No damage to either car fortunately as they stated I was going ever so slow. On April 23rd got it in to the Hyndai dealership service department and there was another vehicle in there fo... Read more
Incident date: Aug 3, 2024
I am getting the 'SHIFT TO PARK' error message when I put the vehicle in park. When I looked up the error this is what I got... but I don't see a recall for my vehicle. The "Shift to Park" message in GMC Acadias (2017–2019, primarily) is a common, known issue caused by a faulty microswitch in the shifter assembly that fails to recognize when the car is in Park. This defect prevents the engine ... Read more
Incident date: Apr 30, 2026
This is a follow up to my previous complaint. 11729106. I brought my Honda Pilot to my local dealer. They confirmed there is a problem with the keyless start system on my Honda. I ended up paying around $1000 to have it repaired. I have great concern that this could have caused a fatality. I park my car in the garage at home, and the car started by itself. I have pets and children.
Incident date: May 5, 2026
The transmission went out while driving. Also the trunk leaks when it rains
VOLKSWAGEN
TIGUAN
(2024) — UNKNOWN OR OTHER
May 6, 2026
Incident date: May 6, 2026
Have been getting “engine malfunction power reduced” already had it repaired once. Not sure what is causing this since it was just “repaired “. New battery in place. Also has accident icons on dashboard
Incident date: May 6, 2026
Started to leave for a trip with our 2010 Keystone Cougar 27ft 5th Wheel, got about a block away and the trailer overhang portion was started to come down on the back of our truck so drove back home and unhooked the trailer. Discovered that we have a flex frame issue, broken welds in the overhang portion. Total failure of the pin box while towing! Posed significant road hazard if we had continu... Read more
CHEVROLET
SILVERADO 2500
(2023) — UNKNOWN OR OTHER
May 6, 2026
Incident date: May 6, 2026
There was a failure of a rear camera to detect the proximity of a closed garage door when in reverse in a driveway. The result was hitting the garage door and damaging the garage door as a result. This could be dangerous as there was no warning on the backup camera screen and no audible warning. This was a very expensive repair given the garage door was a unique color and design.
Crash
Incident date: May 6, 2026
From time to time the driver's door does not latch completely so the door is only partially closing. Dealer was able to duplicate the problem but will not replace (estimated cost for new door latch is just under $800.) at their expense. It appears that others have had the same problem. When driving the car air rushes into the vehicle as the door is not fully shut. I worry that this problem could b... Read more
Incident date: Apr 8, 2026
I bought a new Subaru Impreza and there is a cam carrier leak that was reported last time I took it for service at the dealership two weeks ago. There are only 41k miles on the car, and there were no warning lights/messages. Upon my research, this is a common problem with Subarus due to the sealant that they use with a very high cost to fix (I was quoted $4.5k), not mentioning the time it takes as... Read more
Incident date: May 2, 2026
The ICCU went bad. I am not able to charge it at my house, because it causes the breaker to trip. It does successfully charge at a charging station. But then I learned the power could also go at any point and leave me stranded. The local Hyundai dealer (Burns Hyundai) cannot even look at my car for a month. I discovered that Hyundai has known about this issue for four years and doesn't have a real... Read more
Incident date: Feb 1, 2019
The emergency steering will engage at random times. The car makes a loud noise, a light on the dashboard illuminates, and the car will try to drive into another lane. This happens at least once a week, and it has never happened when there was another car around, so I wasn't about to get into a collision. It has happened when there is construction and the lane markers are unclear, when the road is ... Read more
Incident date: May 6, 2026
Rear camera is intermittent. Many times as im utilizing it the camera will fail leaving me a blank screen or distorted. This is a safety issue because it occurs during a vehicle movement. A warning sign appears after the fact to have it serviced by a dealer.
Incident date: Mar 1, 2026
UNKNOWN. The rubber seals and plastics that hold my windhield in place are all cracking and fading significantly faster than they should be. The windshield has started leaking due to the fact that ford has not ensured that the peices were up protected
MERCEDES-BENZ
AMG GLE63
(2024) — UNKNOWN OR OTHER
May 6, 2026
Incident date: May 6, 2026
I am reporting a persistent and dangerous "sticky steering" defect in my 2024 Mazda CX-90. While driving at various speeds, the steering wheel exhibits sudden, momentary resistance and physical binding, requiring increased manual force to overcome. In several instances, the vehicle veers into other lanes and, if not corrected, would enter into the median/other lanes of traffic. This vehicle has be... Read more
Incident date: Apr 30, 2026
In February, on my car that I had had for six months with less than 3500 miles on it, I was driving and got a “driver assist warning“ on my car and I no longer have the ability to apply gas to the car. Thankfully, I was able to pull over safely. I restarted the car and everything was fine. I called the dealership and they said it is probably a bad sensor and I made an appointment to bring in m... Read more
Incident date: Apr 30, 2026
I was driving home from work and I came upon a red light as I was slowing down the car started jilting as I went to take off I started jilting again but then smoothed out. The check engine light, ABS brake light and speed traction off light came on.They just all popped on. At the next light it did the same thing , it started to shutter and loss of power on taking off. It was sputtery at the same t... Read more
Incident date: Apr 29, 2026
AC has failed. It’s a common issue with this year make and model. Evaporator Core
Incident date: Mar 1, 2026
My car burns oil very fast. I am putting in more than 5 quarts of oil in between oil changes. I have replaced the flex pipe, the catalytic converter two times, and both the upstream and downstream oxygen sensors. The catalytic converter now needs to be replaced again after only 7 months after being installed. The car keeps getting P0420 codes. I found out this last converter was bad while on the h... Read more
Incident date: Apr 24, 2026
Vehicle stopped acceleration at highway speeds on way to work in narrow highway stopping traffic and semitrucks narrowly missing collision. Dealership states the transmission cvt was leaking and therefore caused the issue that costly repairs are unaffordable for me. Bought used from private party a month before the incident now leaving me no funds to repair and no transportation to return to work.
Incident date: Apr 20, 2026
ABS ETC Traction control Torque management in power train and ABS I have tried to fix everything with no resolve I just drove to and from Oklahoma and the jeep is unsafe to drive
MITSUBISHI
OUTLANDER
(2025) — UNKNOWN OR OTHER
May 6, 2026
Incident date: May 6, 2026
Our 2019 BMW X3 M40i shows "EMERGENCY CALL SYSTEM MALFUNCTION" which means the "SOS" system, which is crucial for post-collision response, fails. Erhardt BMW in Bloomfield Hills, Michigan confirmed water leakage due to defective sealing around the roof-mounted shark fin antenna damaged the Telematics Control Box (TCB) and now requires replacement. The estimated cost is $3,600. Some quick resear... Read more
Incident date: May 6, 2026
Driving on highway. Selected another route on map, but the screen lagged in response. Screen then went dark, shut off electronics on dashboard and infotainment, and AC turned off; seems like car also slowed down. Able to pull over and wait for everything to restart. Safety put at risk: sudden change in environment causing attention to shift to safely getting off road incase car shut off entirely.... Read more
Incident date: Jun 23, 2025
I received this recall notice in October 2025. I contacted [XXX] in Marion, Ohio to take care of the recall. I was told at that time that they did not have the parts to do the recall. So, I called back January 28, 2026 and was told the part was not available. I then called in March and inquired and was told the same thing. So, I phoned again on April 27 and was told that I would have to make... Read more
Incident date: Oct 15, 2025
Faulty Radiator Inlet Hose, upper radiator hose failure, outlined in PIT6494A. This is the third time that the light on the dashboard has come on for failure, the first time they "Fixed it" the second time they said it was the Battery, it was NOT!! This time they are saying what it really is, The Radiator Hose FAILURE, since the vehicle is only 3 years old but over the 36k mile WARRANTY, they will... Read more
TOYOTA
HIGHLANDER
(2023) — UNKNOWN OR OTHER
May 6, 2026
Incident date: Jan 14, 2026
The microphone for hands-free calling in the vehicle is not installed properly. It is well known that at the factory where they made these Prologues, they accidentally left the plastic on the microphone, and also did not click it into its place. The microphone is currently floating somewhere in my ceiling, sealed in a plastic wrapper. Whenever I try to use hands-free calling, nobody can ever hear ... Read more
Incident date: May 5, 2026
My vehicle was parked in the parking lot at my job and the back window shattered out of no where
Incident date: May 5, 2026
I was traveling with my family on the Ohio Turnpike. We were traveling west in our 2023 GMC Yukon Denali when we lost all propulsion and the engine seized. There was no warning lights or other symptoms prior to this incident on May 3, 2026. In fact, I had the vehicle in for the prescribed recall to test the engine for the known defect earlier in 2026. The vehicle passed that test and was g... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — UNKNOWN OR OTHER
May 6, 2026
Incident date: May 6, 2026
am writing to formally request assistance regarding my Kia vehicle which I purchased used at approximately 38,000 miles. Shortly after purchase, the vehicle became undrivable and has since required repeated repairs without resolution. To date, the vehicle has been presented for repair on six separate occasions for the same issue and has remained out of service for a significant period of time. Bas... Read more
Incident date: Apr 19, 2026
Thank god nothing has happened but almost. I bought my car brand new and 2 weeks into having it I have been having issues with the infotainment system. Its very distracting. Sometimes it distracts me so much that I swerve while driving trying to stop it. It also is interfering with my experience listening to music. Something needs to be done as im not the only one having this experience.
VOLKSWAGEN
TAOS
(2023) — UNKNOWN OR OTHER
May 6, 2026
Incident date: Nov 19, 2025
The rear bunk end door on this 2017 Jayco Jay Feather X17Z hybrid travel trailer does not fully latch or lock while traveling at highway speeds due to a known widespread manufacturing defect. Jayco factory installed canvas retainer strips with no pre-drilled holes and no washers causing the plastic retainer strip to crack and fail. This caused the entire rear bunk end frame to shift out of alignme... Read more
Incident date: Apr 27, 2022
All of my braking/abs lights intermittently go on and off. My 2019 Honda HRV runs fine but when dealer looked at it they said it was the VSA and to replace would be over $4k. Dealer said eventually my vehicle may shut down if not taken care of. I am wondering if this is a common problem and if will be a recall?
Incident date: Apr 8, 2026
Rear hatch randomly opens. Hatch button sometimes works, usually not.