Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Jan 1, 2025
My vehicle will not hold a charge. Since buying this car. I have been doing a lot of charging instead of driving. With normal charging, it takes approximately the whole day (24 hours) to have the vehicle charge over 80% and after that, the charge will not hold for a long time. This happens every time.
Incident date: Oct 23, 2025
The coolant system on my 2022 Genesis GV70 has repeatedly failed despite multiple repairs. On April 2, Greenway Genesis diagnosed a coolant leak and replaced several components. The problem returned, and I brought the vehicle back on April 29 because the coolant appeared low again and the engine sounded louder than before. On October 25, Holler Hyundai confirmed another coolant leak, this time inv... Read more
NEWMAR
DUTCH STAR
(2020) - UNKNOWN OR OTHER
Nov 3, 2025
Incident date: Nov 2, 2025
I became aware of a Ford F 150 Rear Camera recall. I found that out in 2025 but with research looks like there was also one in 2021. I did not receive the recall and contacted Ford. They do not show that either. I was contacting them because I had 2 accidents in 2024 that I believe were caused by the failure o the rear camera alert. I also have contacted my car insurance company regarding my ... Read more
Crash
Incident date: Aug 20, 2025
My rear view camera shows either a static rainbow screen while vehicle is in reverse. Or it shows a frozen faint image of what's behind my vehicle from the last time it was in reverse.
Incident date: Oct 1, 2021
After only having the vehicle for one year, we found a big puddle underneath our vehicle. Not knowing what this liquid was and just thinking that it was the air conditioning. We continue to drive it while driving at one afternoon. The car told me to stop immediately as my engine had overheat overheated. We are now stuck in a rental until further notice due to the upper radiator hose needing replac... Read more
Incident date: Jul 22, 2025
This is a complaint about the defective TPMS components in this vehicle. I sent a copy to Acura and Honda Client Relations and to the Dealer (Montano Acura). [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Oct 23, 2025
I currently have a 2026 Tesla Model Y and was unfortunately involved in a collision due to what appears to be a Full Self-Driving (FSD) software failure. I had engaged FSD mode while driving my child to his doctor’s appointment. The navigation directed me through narrow residential streets. While traveling on a narrwow residential street, I encountered a garbage truck stopped in the middle of th... Read more
Crash
CHEVROLET
SILVERADO 1500
(2021) - UNKNOWN OR OTHER
Nov 3, 2025
Incident date: Oct 12, 2025
January 2023-driving down the road and the car was shaking and wouldn’t give much gas when pressing the accelerator. When we got it towed to the dealer, they said it was the fuel injector. July 2024-driving on a major highway, car starting doing the same thing and stopped on the highway I pulled to the shoulder. I was not safe at all. The tow truck took over 2 hours to come. It was a hot summe... Read more
Incident date: Nov 3, 2021
The key gets stuck in the ignition when turning off the ignition.
Incident date: Jul 11, 2025
Turn signal sound intermittently fails along with all sound to the radio, phone, warning sounds, all audio feedback fails. GM is aware and does not have a fix.
Incident date: Aug 19, 2025
REAR CAMERA not operating for last 1+ years. Ford dealer on 6/17/2025 diagnosed -- Recommended replacing REAR CAMERA ($730 for camera replacement on top of $221 already paid to diagnose). Initially REAR CAMERA operated intermittently, then occasionally, then for last 1+ year totally inoperable. Why not covered under massive Ford REAR CAMERA failure recall?
Incident date: Oct 5, 2025
While my Nissan rouge was sitting out in a parking lot the rear windshield shattered. The temperatures were not below freezing and did not go above 60°F. The low temperature was 45°F. There was no foul play or any evidence of damage to the rest of the vechile. Just the windshield shattered.
Incident date: Jul 17, 2025
Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.
Crash
Incident date: Oct 1, 2025
Oil consumption is uneven, unpredictable, and has been a problem for at least 30,000 miles and since 2020. The car has ~74k miles on it and I carry a case of oil in the trunk. A couple years ago our catalytic converter clogged (I suspect from burning oil) and we were stuck on the roadside. Dealer replaced the catalytic converter under the power train warranty, but has not addressed the oil beyond ... Read more
Incident date: Sep 3, 2025
The plastic piece on the heater blend door actuator breaks. There was a recall or a service bulletin (2016019) on this issue for the 2015-16 models. The problem still exists, but Chevy will not acknowledge it and the consumer is left to pay a ridiculous amount for the repair. How are they allowed to keep making this product? Had I known I wouldn’t have bought the truck.
Incident date: Oct 28, 2025
Water trapped under vehicle and in the doors of the vehicle!
Incident date: Oct 28, 2025
A towing company came to pick up the car. They may have damaged the carriage/axel based on the tire mark they left on our drive way. The lines were not straight and it looks like they dragged the car.
Incident date: Nov 2, 2025
2020 Sante fe with 59000 miles on it. Air stops blowing cold, I look it up and there is a TSB for the Evaporator Temperature Sensor from May of 2021. This is a safety issue because if you run the air conditioning or defroster if the sensor is bad it clicks off the compressor which can affect the fan and overheat the car. I watched it happen on my car when they ran the diagnostic trying to fix it. ... Read more
Incident date: Oct 11, 2025
Vehicle: 2013 Ford F-150 SuperCrew Cab Component: Rear Defroster / Rear Window Assembly Summary of Issue: Rear window glass shattered while driving when rear defroster was in use. Detail of Incident: On November 2, 2025, at approximately 5:00 AM, I was driving my 2013 Ford F-150 SuperCrew Cab at approximately 65 mph on the highway near Mogadore, Ohio. The vehicle had been operating for around 4... Read more
Incident date: Nov 3, 2025
Spontaneous Shattering: Rear windshield shattering suddenly, often accompanied by a loud pop or bang, with no external impact, rock, or vandalism being the cause.
Incident date: Oct 5, 2025
I live in Alabama. Temperature here is 34 degrees so far in the morning. My check engine light is on. I have taken it in and had diagnostics and they can't find a code or code history. My heat and AC do not work properly if the ambient temperature on the cluster doesn't show up or is not correct. 72 degrees when it's not working right will run you out of the car it's so hot. The cluster currently... Read more
Incident date: Nov 2, 2025
There are two safety recalls for my car. Service brakes and rear camera. The camera stopped working four years ago. I took it to ford, they said we can replace it for $1500. However, now they don’t have the parts. What kind of scam is Ford and nhtsa doing? The brake line recall was first reported over four years ago, I know this because I received a letter back then. I was told by the Ch... Read more
Incident date: Nov 3, 2025
SPONTANEOUS PANORAMIC SUNROOF EXPLOSION - SERIOUS SAFETY DEFECT On October 12, 2025, at approximately 10:00 PM, while my 2017 Hyundai Santa Fe Sport was being driven on Interstate 85 near Greenville, South Carolina, the panoramic sunroof spontaneously exploded without any external impact or warning. What Happened: - My son was traveling at highway speed in normal driving conditions and he said i... Read more
Incident date: Oct 31, 2025
The rear camera view displays the warning "the camera is not available" on the screen. A blurry, distorted flickering image is displayed on the screen. This is the same thing I see with my 2016 Ford Fusion, whose camera has been recalled. I'm not sure if this is an intermittent issue or not, but yesterday it was a persistent issue.
Incident date: Oct 27, 2025
When I open my sunroof the headliner sags and it blocks my view of the back window all together. Because of the location it is.
Incident date: Oct 25, 2025
Since August 6, 2025, my vehicle has been under a safety recall and has been unusable for over three months. The recall notice states that the remedy is not yet available, and there is no estimated date for when repairs will be completed. I have contacted Nissan multiple times seeking assistance, including requests for a loaner vehicle, rental reimbursement, or buyback, but Nissan has refused to ... Read more
Incident date: Nov 1, 2025
Turn signal indicator buttons stick and/or activate the opposite turn indicator of the button pressed. Issue is persistent and I have had two other steering wheels replaced and all three have the same problem. Tesla technician told me that it is an issue with the steering wheel and there was no fix. Have a video of the problem but I am currently unable to upload.
Incident date: Nov 1, 2025
The car caught on fire from the engine
Fire
GMC
SIERRA 1500
(2019) - UNKNOWN OR OTHER
Nov 2, 2025
Incident date: Oct 8, 2025
Known Transmission issues, causing the call to jerk and slow down during driving. Very dangerous issue due to 2018-2019 Direct shift 8 AT TRANSMISSIONS
Incident date: Mar 24, 2021
I was just at the dealer mechanic for an oil change and asked about a slight pull to one side when stopping. after doing the oil change he cam back with a list of things the most significant of which was a that the front sub-frame was rotted out, as well as the rear bumper metal under the plastic cover. They gave me an estimate for the repairs exceeding $7000. Then I came home an researched this ... Read more
Incident date: Oct 27, 2025
My check engine light started blinking and the car was stalling out. I have now parked the car in my driveway. I bought the car October, 2024
Incident date: Oct 28, 2025
Design of rear window, side mirrors and large rear pillar greatly reduce the visibility and checking of blind spot if you are a taller person. Blind spot electronic detection can not be trusted as it's performance is intermittent. Solution would be for Toyota of retrofit electronic mirror feature like installed in the Limited version of this car. This feature has live rear view camera enabled o... Read more
Incident date: Nov 2, 2025
A fire started under the hood of my car while I was driving. There were no warning lights on in my car and the temperature gauge was in the middle where it usually is. Earlier in the day, I smelled gas, but I thought it was a different car as the smell of gas went away after a car that had a lot of exhaust coming out was no longer in sight.
Fire
Incident date: Oct 31, 2025
I own a 2018 Honda Accord that was subject to a fuel pump recall. The dealership replaced the fuel pump in July 2025 as part of the recall. Shortly after the replacement, all dashboard warning lights illuminated. I took the vehicle in for diagnostic inspection and was informed that the fuel injector and head gasket had failed. The estimated cost of repairs is $5369.69. I believe these failures ma... Read more
VOLKSWAGEN
TIGUAN
(2023) - UNKNOWN OR OTHER
Nov 2, 2025
Incident date: Oct 1, 2025
After stopping the car I shut off the engine while the gear/selector was still in D (Drive). The car began rolling forward since the driveway has a slope. My car hit the car parked before my car. The front bumper has been damaged. Later. I've checked several times this situation: If engine shuts off while selector is in D, the vehicle rolls instead of holding on a slope. This is a serious sa... Read more
Crash
VOLKSWAGEN
TIGUAN
(2023) - UNKNOWN OR OTHER
Nov 2, 2025
Incident date: Oct 1, 2025
Nissan announced recall R24B2 on September 19, 2024. The vehicle is at risk of overheating/fire when FAST CHARGING. Nissan has not provided ANY solution to this issue in the 14 months the recall has been open. Dealers have no information, Nissan says they are "working" on a software fix but give no date or schedule for repair. The official response from Nissan Corporation has been to tell us that ... Read more
Incident date: Nov 2, 2025
Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue
NISSAN
PATHFINDER
(2018) - UNKNOWN OR OTHER
Nov 2, 2025
Incident date: Oct 6, 2025
Coolant is leaking again after being fixed at a Hyundai dealer. If I don't fix it, my car will overheat and catch fire in the middle of a public road. My warranty has now expired, so I'll have to pay for the repairs myself. However, this problem is a design flaw, not related to the car's age or mileage. Hyundai should fix this problem. I'm not the only one; there are a lot of people complaining ab... Read more
Incident date: Nov 1, 2025
Rear View camera has distorted image or changes to a blue screen before saying camera unavailable. It is an intermittent issue that has been happening over many months. No accidents or injuries have been caused.
Incident date: Nov 1, 2025
The odometer has been tampered with. Per the CARFAX the last reported odometer reading was at 218,737, and now it reads 160,000. We just bought the car today and are figuring this out afterwards. We have all the evidence. Please contact me as this has never happened to us and we do not know what to do.
JEEP
GRAND CHEROKEE L
(2025) - UNKNOWN OR OTHER
Nov 1, 2025
Incident date: Jun 19, 2025
Sun visor fell off while driving a 2nd time, the first times was repaired under warranty at about 5k miles A quick google search will show this is a common enough problem, in multiple models, that there is an aftermarket fix for visors for rams and jeeps.
Incident date: Nov 1, 2025
I purchased my vehicle in October 10th of 2025. I drove the vehicle home 2hrs away on the Friday. On Sunday the 12th I started the vehicle with a error of " Park brake fault Service now" I had the car taken to the nearest Ford dealership as it sat for 3 weeks. I was told the recall for the vehicle around this issue has been done twice so Pundmamm Ford the local dealer did not want to do it again... Read more
Incident date: Sep 1, 2025
Vehicle shuts off intermittently without warning. Random dash warning lights will flash, but not stay on. Air suspension will engage on its own while vehicle is not turned on, and electrical panels and lights will turn on and flash while vehicle is parked in garage, hours or days after last driven. Transmission will struggle to shift gears from low speeds, but then quickly “catch up” causing u... Read more
Incident date: Nov 1, 2025
Rear view camera reverts to a black screen when the vehicle is put in reverse. The screen indicates an error. This has been ongoing for a year. The 2016 Ford Fusion has been granted a recall on this issue - why wasn't the 2015 model included?
Incident date: Oct 31, 2025
My backup camera continues to not work and says I need to contact the dealership. When I contact the place that I got it from it says it's not covered under their warranty in the contact Ford. When I contact Ford they said there was some rear backup camera thing going on and that the recall had not been issued yet? Also I've been having issues with it connecting to any kind of device, it will say... Read more
Incident date: Oct 3, 2025
customer states that the frame of the vehicle has been compromised by corrosion. the vehicle only has 163,844 miles on it and it has major holes in the frame. The chassis could break in half prohibiting the use of this vehicle on the roadway due to the safety of occupants. I advised the customer of this of which they bought a frame repair kit (Pre-cut over frame c-channel steel) to weld onto the f... Read more
Incident date: Oct 11, 2025
Throttle body light keeps coming on. Dealer states it is PCM issue.
Incident date: Oct 22, 2025
I was driving and I wasnt merging, no one was in front or behind me and my car had a collision warning and forced me to brake 3 times in a row. I was going 30 miles per hour and it made me brake really quickly, then it went forward, broke again by itself, went and then broke one more time. I had to wait for it to be normal before entering the freeway. Very scary
Incident date: Oct 20, 2025
Completed a transmission change, new battery, oil change, and spark plug change and the car is still jerking when changing gears and touch screen keeps turning off