Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Nov 1, 2025
My 2016 ford fusion eco boost suddenly began overheating and the sensor would go off then on. I can’t even drive 10 feet. This problem has been consistently happening even after multiple repairs.
TESLA
CYBERTRUCK
(2025) - UNKNOWN OR OTHER
Nov 14, 2025
Incident date: Jun 29, 2025
My adult son was driving and under the hood started to smoke. He pulled over and opened the hood to take a look and then a fire started under the hood! The fire department was called and they put out the fire, cut the gasoline and duct taped it up so the fuel line would not further ignite the hot engine. My insurance is looking into what would have caused a random under the hood fire. Luckily ... Read more
Fire
Incident date: Sep 15, 2024
Two Issues: 1. "Check Engine Light" comes on for no reason. This has happened six times (I have video recordings and maintenance reports from the dealership.) In the last maintenance report, Volvo technicians acknowledged the issue and stated that "AS OF NOW NO SOLUTION FOR THIS TO BE FIXED, VOLVO WILL BE LOOKING INTO THIS FOR FURTHER NOTICE." They also told me to just ignore the light if it comes... Read more
Incident date: Oct 24, 2025
In September 2024, my 2018 Hyundai Santa Fe experienced an unexpected engine lock-up while driving, creating an immediate safety hazard. Vehicle lost power, began smoking, and posed a potential fire risk. Fire department responded to prevent the engine from catching fire and had to spray the engine compartment with high-pressure water. Following this incident, vehicle remained in Hyundai’s poss... Read more
Fire
Incident date: Nov 5, 2025
Hello- I have the back up camera rear view mirror issue of other recalls but my vehicle is not listed as a part of the recall. It is a 2015 Ford Transit 250- Is there any reason it isn't included? My back up camera in the rear view mirror goes to blue or also shows and upside down picture like the other vehicles in the recall.
Incident date: Oct 14, 2025
Our 2009 Infiniti G37x has developed the dreaded sticky dash issue. The materials in the dashboard have broken down, as a result the dashboard has become VERY reflective. It creates a heavy glare on the windshield both day and night which affects our ability to see out of the windshield. The glare makes it very difficult to see a night when street lights and headlights reflect off of the dash. Tha... Read more
Incident date: Sep 2, 2025
The Hood is peeling the clear coat. The upper cab on both drivers side and passengers side from front to back is down to bare metal. Top of the pickup box is down to the bare metal along both sides. Tailgate top is down to bare metal. These spots are clearly do to the prep and paint work.
CHEVROLET
SILVERADO 1500
(2025) - UNKNOWN OR OTHER
Nov 14, 2025
Incident date: Oct 31, 2025
At the car wash while slowly pulling (1mph) into a parking space to vacuum the vehicle the car unexpectedly accelerated. The brakes failed and the car continued to accelerate until forced into park and turning off the vehicle. During the acceleration there was a grinding noise. This acceleration caused the car to hit the front curb and cement pilings with poles supporting the roof and vacuum. T... Read more
Incident date: Oct 1, 2024
Footwell module (FRM) module went out after negative battery disconnect to change fuse. Module being inoperable is causing windows to not operate,interior lighting not working, headlights stay dim (not good for nightime driving), blinkers inoperable (not good for driving with windows not working- no arm signals), dash light also inoperable.
Incident date: Nov 12, 2025
On November 5, 2025, while driving my 2017 Volvo XC90, I experienced a sudden and dangerous loss of braking assist. When I pressed the brake pedal, I heard a loud hissing noise coming from under the dashboard, and the car would not stop. The brake would not work and the vehicle would not slow or stop unless I stood up and used my full body weight to press it. A licensed mechanic inspected the v... Read more
Incident date: Sep 14, 2025
Pilot stalled out while driving all the warning lights started flashing on dashboard the steering wheel locked . I turned vehicle off for a few minutes turned it back on and was able to drive it back home with hazards on took it to the dealership they can’t find anything wrong
Incident date: Oct 17, 2025
Primary Control/Head Unit Failure - I can no longer access any of the electronic functions of the vehicle due to the computer screen failure. The back up camera works, but when the vehicle is in drive, it's nothing but a strobing light trying to connect. It's a safety concern most at night due to the constant strobe effect coming across the screen every 3 seconds. It draws your attention from th... Read more
Incident date: Oct 14, 2025
On our 2016 Accord with the 3.5 V6 there is a design issue with the starter assembly. This issue is also happening with other models with this engine configuration manufactured between 2013 through 2017. The starter on my vehicle won’t engage the flywheel gears fully causing damage to the flywheel and the starter. There is a Honda service bulletin ( 16-002) calling to replace the starter and r... Read more
Incident date: Nov 9, 2025
Compliance arm bolt securing it to the subframe is fractured. Tesla has dismissed my ongoing concerns of vibration and instability while driving. Stating they performed an in depth inspection of all suspension and subframe components and found nothing of concern during last service appointment. I did my own inspection and found the fractured bolt. Sent photo to service and they are trying to play ... Read more
Incident date: Oct 26, 2025
My cargo van has no rearward windows. It has front/rear/left/right exterior cameras which generate a simulated, 360-degree, overhead view on a monitor. The right camera functions about half of the time. Once it generated an all-orange view. Now it often generates an all-blue view. I know other Ford vehicles are subject to a recall for this software issue and Ford has (or is generating) a fix ... Read more
Incident date: Nov 13, 2025
I am reporting concerns regarding the handling of NHTSA Recall 25V-741 (Stellantis 68C) on my 2025 Jeep Wrangler 4xe. When I contacted the dealership (Jeep Only – 5255 W Sahara Ave, Las Vegas) to address the recall, the service department refused to schedule a recall-related inspection, refused to open a required STAR case with Stellantis, and told me “nothing can be done,” despite the recal... Read more
MERCEDES-BENZ
AMG GT
(2019) - UNKNOWN OR OTHER
Nov 14, 2025
Incident date: Oct 13, 2025
the Key fob separates from the physical key too easily. This has happened twice in 3 months resulting in one total loss of key - I was unable to access my vehicle when this happened. This could be a safety issue. The button for separating the key from the fob is raised making it too easy for it to be accidently pushed.
MERCEDES-BENZ
AMG GT
(2019) - UNKNOWN OR OTHER
Nov 14, 2025
Incident date: Oct 13, 2025
No fix for the recalls Fire hazard Family safety concern
Incident date: Sep 14, 2025
We discovered severe mold contamination and water intrusion in our 2023 Toyota RAV4 Hybrid. My wife, our [XXX] child, and I have been experiencing dizziness and nausea for months whenever we were inside the vehicle, but we did not know the cause until the dealer (DLL) showed us extensive mold throughout the cabin and standing water trapped inside the vehicle. The dealer confirmed that this was n... Read more
3 injured
Incident date: Nov 14, 2025
On February 7, 2024 I called insurance and filed a claim for my vehicle that was sitting in my driveway at the time of the incident. Upon getting in my car, the rear windshield, which had no chips, breaks, lights, etc. imploded into my vehicle. They stated they believed this happened due to the defroster. It was repaired using insurance at a certified local glass repair shop. Today, 11/14/25 I w... Read more
Incident date: Oct 20, 2025
My vehicle is affected by Recall 25V-741 (FCA recall 68C), which involves a risk of high-voltage battery fire due to potential internal separator damage. FCA’s NHTSA filing instructs owners to refrain from recharging the battery and to park the vehicle away from structures or other vehicles until a remedy is available. The recall remedy is not available. FCA Customer Care advised me by phone th... Read more
Incident date: Oct 24, 2025
Recall number NHTSA #25V-667 has not had a remedy for the past two months now. We have tried several dealers, including Alfa Romeo Daytona Beach, to solve the recall problem, but were given no solution at every attempt. We no longer feel safe driving this car with an enduring open safety recall and would like to file a complaint to Alfa Romeo. The recall is related to a software defect that does n... Read more
TOYOTA
GRAND HIGHLANDER
(2025) - UNKNOWN OR OTHER
Nov 14, 2025
Incident date: Nov 13, 2025
The panoramic sunroof spontaneously shattered while driving down the road. The glass blew out from the inside out. There didn't appear to be any issues with the sunroof before this. As far as safety, just the noise of the explosion was enough to surprise the driver causing a jerking of the steering wheel into the opposite lane of traffic which could have caused a head on collision. If the sunroo... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - UNKNOWN OR OTHER
Nov 14, 2025
Incident date: Nov 11, 2025
I’ve had to replace the battery three times in three years that I’ve owned the vehicle I purchased it used. The transmission jerks like it’s slipping. It has done this ever since I purchased it no recalls on transmission. The side door airbag sensor is defective. The airbag light flashes on the dashboard took it to the new Nissan dealership was gonna cost five to $7000 for the sensor so that... Read more
Incident date: Aug 25, 2025
Catalytic converter is reported to me as needing to be replaced. Check Engine light came on which indicated this error. It’s only at 84k miles. Followed by needing new O2 sensors if the catalytic converter is replaced. Another error was the thermostat which needs replacement. We are looking at over $5k in repairs.
Incident date: Nov 12, 2025
windshield glass excessively weak and prone to crack and chip. yes, a weak (defective windshield) has great safety concerns. yes, Safelight glass repair has repaired this windshield several times in 2 months. yes, we have recently brought this vehicle to a BMW service center. no warning light for this issue. There are several websites that confirm there is a significant problem with the windshield... Read more
Incident date: Nov 12, 2025
Back glass windshield. I parked my car to go into work and when I closed my front door I hard a loud sound and noticed my back trunk window shattered.
Incident date: Oct 31, 2025
On 11/3/25 honda conducted the fuel injection recall fix. Prior to this, no warning lights were displayed on dash. 11/11/25 nine different warnings displayed on dashboard board. 11/13/25 at approximately 35mph the vehicle would not accelerate and the 9 warning notifications continued to flash. Cars had to go around me as I tried to find a safe place to pull to side of the road. I turned off the i... Read more
Incident date: Jul 24, 2023
The vehicle intermittently smells of burning plastic when not on and when running.
Incident date: Nov 7, 2025
Onstar no longer working and the Onstar Module that needs to replaced is on backorder with no time frame of getting the part. Happening to many GM vehicles with Onstar.
Incident date: May 9, 2022
The shifter cable on my car has completely worn out so the gear box no longer shifts correctly. I took it to my local dealership, Watsonville Chrysler Dodge Jeep Ram, in Watsonville California and they said the remedy is not yet available. They also are trying to charge me $800 something dollars for a “temporary fix” and I can maybe apply for reimbursement
Incident date: Nov 13, 2025
During normal operation on a public road, the 2024 Volkswagen Tiguan suddenly began emitting smoke from the front of the vehicle. This occurred without any warning lights, messages, unusual smells, or symptoms beforehand. Within moments, flames became visible from under the hood. The occupants, including a child and an elderly family member, immediately exited the vehicle. The fire spread rapidly ... Read more
Fire
VOLKSWAGEN
TOUAREG
(2016) - UNKNOWN OR OTHER
Nov 13, 2025
Incident date: Jan 23, 2023
I am reporting an ongoing steering/wheel wobble issue with my Jeep Wrangler. While driving at highway speeds, the vehicle suddenly begins to shake severely after hitting small bumps or uneven pavement. The wobble feels like the front end is vibrating uncontrollably, and the steering wheel oscillates left and right. I am forced to slow down significantly to regain control. This has happened multip... Read more
Incident date: Mar 3, 2024
Torck converter gets stuck in off mode and it stops on highway it stops you have to cut it off and cut it back on then it will drive and the car shutters to when driving and cranking i been having the same issues sense 2015
Incident date: Mar 3, 2024
10/01/2025 I took my vehicle to Crain Kia of Conway for four different safety recalls. Safety Recall 15V123 (SC116) , 22V096(SC229) ,17V608(SC155A) ,and 19V120(SC176). Mr.Jerime York handled my paperwork. I told him my car has. diagnotic code of 420(Catalytic Converter is not operating efficiently on Bank 1) He told me they would take care of me. 10/14/2025 when i got there to pickup my vehicl... Read more
Incident date: Oct 5, 2025
My son and I were driving down the interstate and all of a sudden we heard a loud boom. It felt like something hit the vehicle, but it was more like an explosion. I thought possibly a rock or something hit the back of my car, but that didn’t make any sense. There were no vehicles or bridges around us. I was two minutes from home so I drove home and when I pulled in the driveway, I heard a cracki... Read more
Incident date: Nov 13, 2025
The front end collision avoidance “feature” slammed on my brakes so hard today, for zero reason. I was already braking, going less than 20mph and had plenty of room. This is NOT the first time, closer to double digits since I purchase in April. This time the car behind me narrowly avoided hitting me which was made worse as my vehicle takes too long to unlock and allow me to begin driving again... Read more
Incident date: Jun 8, 2024
I started experiencing a whirring noice coming from the engine of my 2018 Toyota CHR earlier this summer. I took it to a mechanic shop and was told that the noice was coming from the transmission. I had to take it to a transmission shop where they diagnosed the problem coming from my transmission. They quoted $13K & $15K. The Toyota dealer quoted $12K. I had just paid of the car and was ready to ... Read more
Incident date: Oct 18, 2025
There's a glare from the dashboard that's reflecting on the windshield and causing an obstruction to road visibility.
TOYOTA
HIGHLANDER
(2017) - UNKNOWN OR OTHER
Nov 13, 2025
Incident date: Jul 14, 2025
Onstar module is broken
Incident date: Aug 5, 2025
I would like to report a safety concern with my car having a strong shuddering or vibration, including the steering wheel which I’m unable to move. When this happens RPM remain below 3000 rpm as if the the gears were having trouble changing, the shaking remains while driving in the city at around 25-35 mph and highway speeds at around 65-76 mph. My car was under warranty when this started happen... Read more
Incident date: Nov 12, 2025
The power sliding door on the passenger side failed to operate properly. After receiving a recall repair related to the sliding door, the door stopped functioning correctly, directly after I picked it up—it would not close or latch fully. The door assembly and motor mechanism are still on the vehicle and available for inspection upon request. 4-5 months later the driver side (same door) that was... Read more
Incident date: Nov 12, 2025
All 4xe batteries are faulty and need to be replaced. Jeeps software "fix" did nothing last recall and won't fix the same problem again. We need new batteries! Please!
JEEP
WRANGLER 4XE
(2024) - UNKNOWN OR OTHER
Nov 13, 2025
Incident date: Nov 13, 2025
When any tire pressure is detected as low, my 3.5 inch display in front of the steering wheel switches to a display showing the four tires and each tire pressure with the low tire in a different color. Now here's the problem, a message is also displayed below the graphic saying "inflate to 50 psi". The door placard inflation is 36psi. 50psi is close to the MAX inflation list on the side wall of... Read more
Incident date: Sep 16, 2025
I was driving straight on a local street at less than 15 miles per hour using Tesla's full self driving latest software version 14.1.4 when all of a sudden, the car accelerated and veered off to the right and hit another vehicle which was stationary and not moving. I tried to step on the brake prior to collision, but I couldn't stop my car. The collision caused significant body damage on both ve... Read more
Crash
Incident date: Nov 13, 2025
Transmission just started shifting extremely hard between first and second gear. Turning snow mode on stops the shifting problem so I know it’s an internal issue with the transmission. The Highlander XLE only has 67,748 miles. Way to early for a transmission issue
Incident date: Nov 13, 2025
The sunroof exploded while I was driving on the highway, traveling at approximately 70 mph. There was frost on the car & I had the defroster up high when initially getting into the car. However, by the time I got on the highway, it was turned down to the 2nd level. Prior to this occurring, I did not hear any noise or anything that would cause me to think there was something wrong with the sunro... Read more
Incident date: Oct 13, 2025
Please remove the alert “Consider a break”. This alert is very annoying and distracting. My opinion it does nothing for the safety of the vehicle. At the time I purchased the vehicle I was not advised about the alert. Had I known prior to purchase, I would have passed on the purchase. Please do something to remove or delete the aforementioned alert.
Incident date: Nov 13, 2025
While driving at a normal speed (55mph) on I-5 north in Bellingham, WA when the sunroof on my Honda CR-V imploded. It sounded like a very loud gunshot. The shock of the incident startled my passenger and I and I immediately began looking her over to see if there was any blood. I looked up and saw very small shards of glass falling through the sunroof and a large hole. It was fortunate those shar... Read more
Incident date: Nov 2, 2025
Brought to dealer to evaluate for loud popping in/out of park, clunking and grinding noises on accelaration and stops. Dealer determined it was the PTU. Was told it is covered under warranty, but the part is on backorder for 3 months, so I'm still waiting. I'm unsure if safe to drive. Seems like a known issue with ealier models of Jeep Cherokee, likely issue with 2020s as well.