Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 114,844 complaints — component: UNKNOWN OR OTHER
Incident date: May 12, 2026
The leather dash is peeling irregularly and will not deploy the passenger airbag properly if vehicle is involved in an accident and could result in death of a passenger. Serious problem with Cayenne SUV’s and Porsche refuses to address the problem with multiple complaints from other owners.
VOLKSWAGEN
BEETLE
(2017) — UNKNOWN OR OTHER
May 12, 2026
Incident date: May 8, 2026
The vehicle has experienced life-threatening safety defects during operation; shaking, hesitation, and stalling in high-speed traffic. The vehicle unexpectedly stalled/lost power while driving, putting myself and others in direct risk of collision. The Hyundai dealership claimed it needed an Actuator Gasket replacement, Throttle Body replacement, and ECM/TCM update. The vehicle had NO warning lig... Read more
Incident date: Jun 30, 2024
Car makes a heavy humming noise when driving 30mph or more very loud Dealer couldn’t fix this issue Please help I Don’t feel safe when driving on higher speeds
Incident date: Sep 19, 2025
2019 Audi q5 drive system malfunction/start stop malfunction. Error code will come on randomly in traffic and when you try to put your foot on the gas it hesitates and you need to push harder on the gas. Car will also lose acceleration power and take longer to reach desired speed. Drive system malfunction light will come on as well as an error stating start/stop system malfunction. Have had multip... Read more
Incident date: May 20, 2022
The vehicle experienced failure of the air conditioning system caused by an A/C compressor shaft seal leak on my 2021 Honda Pilot. The issue was diagnosed and confirmed by both an independent mechanic and an authorized Honda dealership. The dealership confirmed that the recommended repair is replacement/repair of the compressor shaft seal consistent with Honda Service Bulletin (TSB) 23-050. The ve... Read more
Incident date: May 9, 2026
The check engine light and the battery warning lights came on. Took it to the dealership and they diagnosed the problem to be the MOTOR GENERATING UNIT (MGU). This is a known problem with the ram truck. The parts to fix it are on back order at a minimum of 45 days.
Incident date: May 12, 2026
Power train automatic transmission park/neutral start interlock Reverse lights not illuminating increasing risk of collision Recall was issued not listed here WRQ-23 Recall issued 1/8/23 My issue started in 2026 off and on Why is this Recall not listed Subaru service department states not able to provide service without the recall on file Car purchased August 2025
Incident date: May 12, 2026
Today, May 12, 2026 at 12:10pm the panoramic sunroof spontaneously exploded. I heard some shacking sounds in the car, right as I was picking up speed on the freeway and then heard a bang above my head. Nothing had hit the car. It sounded like a balloon had popped in my ear. When I stopped the car 5mins later, I could see the glass was getting pushed out from the inside and then broke apart in the... Read more
JEEP
GRAND CHEROKEE
(2022) — UNKNOWN OR OTHER
May 12, 2026
Incident date: Dec 16, 2025
My 2016 Hyundai Sonata is experiencing severe oil consumption due to a known Hyundai engine defect. The engine burns oil rapidly and loses more than a quart between oil changes. This creates a safety hazard because the engine can stall, seize, or fail while driving. The Hyundai dealership did NOT perform the official Hyundai oil-consumption test. They only checked the dipstick, noted the oil was ... Read more
Incident date: Apr 29, 2026
"Service 4WD" warning, intermittent driveline fault over bumps. Slight lag in drive as well. PTU Code C14A7-97. Very Concerned about loss of drive power.
Incident date: Mar 25, 2026
After emissions campaign 9c9, downshifting using paddle shifters on downhill grades, engine failing to maintain speed. Does not slow car down like it did before, seems like no compression. Fuel efficiency / emissions over traditional transmission braking, forcing drivers to use brakes more often to avoid high RPMs. Safety Risk: The lack of engine braking can lead to brake overheating or fade on lo... Read more
Incident date: Apr 9, 2026
Had a vehicle update for my 2023 Chevrolet Silverado and now my Onstar Module is toast and no longer under warranty bc I have 37,000 miles. Many reports of this happening to 2023 models but no recalls for this. Why should I have to pay $1000.00 for a part that is failing in many vehicles of the same year.
GMC
SIERRA 2500
(2024) — UNKNOWN OR OTHER
May 12, 2026
Incident date: Mar 13, 2026
I received a recall notice on the rear view camera of this vehicle but they do not have a remedy for the recall.
Incident date: Dec 10, 2025
The Side sliding door does not come with a standard child safety lock. My Child got out of their seat (figured out how to unbuckle themselves) and was able to unlock and open the door while the vehicle was in motion. Luckily no one was hurt. However we do not have a way to prevent our [XXX] old from repeating the action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5... Read more
Incident date: Oct 23, 2024
The infotainment system in my Volkswagen ID.4 is experiencing intermittent failures while driving. The issue primarily affects the vehicle’s connectivity with my mobile phone (Apple CarPlay / Android Auto), music playback, and the use of navigation applications such as Google Maps. In several instances, the central display has also gone completely black, temporarily becoming unresponsive without... Read more
LAND ROVER
RANGE ROVER SPORT
(2021) — UNKNOWN OR OTHER
May 12, 2026
Incident date: May 12, 2026
When accelerating, the car fails too move forward. I then place it in neutral while it is still rolling and pump the acceleratior. This then gets the car moving forward again.This has happened about once every 2 to 3 weeks. It is currently at the dealer service department and they have run the diagnostics on it but so far can't find anything wrong. This car is VERY dangerous to drive as is becau... Read more
NISSAN
PATHFINDER
(2024) — UNKNOWN OR OTHER
May 12, 2026
Incident date: May 12, 2026
I have had multiple problems with the AC on my 2019 Honda Civic now for some years. There have been leaks, issues of blowing hot air, replacing of parts, etc. The evaporator was replaced before (warranty extension) and then eventually the Freon 1234 leaked out. I've been told the expansion valve was leaking by one shop, and another tells me the evaporator core has a leak. The dealer wants $2,800 t... Read more
Incident date: May 12, 2026
OnStar module not working
Incident date: May 11, 2026
This is a paint issue.
Incident date: Apr 16, 2026
Passenger sliding door failed to detect my son and closed completely on his arm. The doors will push the kids and don’t detect even adults at times. He now has a buckle fracture that they are concerned is a full fracture in both bone on his forearm. He is [XXX] old. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1 injured
Incident date: Feb 1, 2026
Vehicle primarily failed while parked at owner residence [XXX] and remained inoperable for approximately three weeks prior to tow to Cadillac dealership. The ignition key became trapped and could not be removed. A manual override release beneath the driver-side steering column was required to free the key — confirming the lock was held electronically, not mechanically jammed. Fault confirmed by... Read more
Incident date: May 6, 2026
My vehicle currently has 55k and water pump failed. Costing me a fortune
Incident date: Feb 2, 2026
Sunroof blew out while driving down interstate highway. There was no impact that we are aware of, just a complete failure of the sunroof glass. The sunroof was closed, with the shade also closed, so no glass fell down into the vehicle. The glass blew out with a very loud explosion that startled and disoriented all within the vehicle causing us to swerve and look around for what had happened. T... Read more
Incident date: Mar 15, 2026
The safety sensors mounted on the front of the car seem to disable frequetnly. I belive it is the bumper sensors. I read it is a known issue that they disable when it's snowing/raining/mud. I cleaned them off and took a 3 hour drive in clear weather, dry roads. they would disable and then come back on intermittently through the drive.. drive started in day time and ended in the evening. When ... Read more
Incident date: May 11, 2026
My less than a year old Lexus GX550 was sitting in the driveway and the sunroof exploded. The car was not moving and it exploded outwards into a ton of pieces. The dealership claims that it is not a warrantable part. No foreign object hit the sunroof, even then it shouldn't shatter, only crack. It is my assumption that defective glass from the factory was installed into my vehicle and caused the ... Read more
Incident date: May 12, 2026
Description of Defect: When the vehicle is shifted into reverse, the rearview camera display freezes for several seconds before going black. This malfunction creates a direct and serious safety hazard — during the period the display is frozen, the image shown does not reflect actual real-time conditions behind the vehicle. Any pedestrian, child, or object that moves into the path of the vehicle ... Read more
Incident date: May 2, 2026
Subaru Starlink alerts keep disrupting my navigation so it’s making driving unsafe bc it pops up and interrupts Waze Navigation and has to be addressed to get back to my map. It happens incessantly and persistently even though I’ve turned off app Starlink access and alerts. It is a distraction to my focus while driving and i fear it will cause me to get into an accident. Why hasn’t Subaru fi... Read more
Incident date: Mar 23, 2026
The transmission shift cable on the vehicle may fail to maintain its connection to the transmission. According to the manufacturer’s safety notice, this defect results in an unexpected and unrecoverable loss of PARK function. The manufacturer has acknowledged that this condition can lead to unintended vehicle movement in an unintended direction, even when the shifter indicates the vehicle is i... Read more
Incident date: Jan 1, 2017
WE PURCHASED THE MOTOR HOME FROM CAMPING WORLD IN JUNE OF 2025. IT WAS TRANSPORTED TO TEXAS AND WE FLEW TO PICK IT UP. WHEN WE WENT TO VIEW THE MOTOR HOME THERE WAS TAPE ON TWO OF THE WINDOWS, AND WHEN I QUESTIONED WHY, THEY STATED THAT THE BRACKET BROKE AND THEY WOULD FIX IT. WHEN WE PICKED IT UP TO DRIVE HOME THE WINDOWS NO LONGER HAD TAPE ON IT AND WE ASSUMED THAT THEY HAD REPLACED THE BRAC... Read more
HONDA
CLARITY PLUG-IN HYBRID
(2020) — UNKNOWN OR OTHER
May 12, 2026
Incident date: Feb 2, 2026
I was made aware of recall last fall. Dealer looked at the vehicle, confirmed diagnosis and stated that there was no fix for the problem. Last month I was contacted by the dealer to have the recall repair completed. I scheduled appointment and brought the car in only to have them tell me that despite back up camera having the issues that they are not able to perform the recall because ford will no... Read more
THOR MOTOR COACH
MIRAMAR
(2019) — UNKNOWN OR OTHER
May 12, 2026
Incident date: Jun 27, 2025
Rear window track for sliding back window separating causing sliding window to lean inward causing wind.
Incident date: May 11, 2026
Unintended acceleration incident. I entered the parking lot of a business where the Salvation Army is located to drop off a donation. The parking spaces were on the left side. As I pulled into a parking space and was in the process of parking, the vehicle suddenly lurched/accelerated forward unexpectedly and struck the concrete wall of the building. The airbags did not deploy despite the frontal ... Read more
Crash
Incident date: May 11, 2026
First incident, I purchased my vehicle in November 2022 in March 2023 my transmission failed. When replaced, the dealer didn't connect all hoses causing more issues and now my car struggles to shift. Dealerships made aware several time. Second incident, over the past year my infotainment system has been glitching. Switching between all settings, from the radio to the Bluetooth, screen freezing, et... Read more
Incident date: Apr 28, 2026
The rear passenger driver side outside door handle stopped working about 3 days ago. I have three small grandchildren and if there is an accident or any other emergency I cannot open the back door to get them or anyone out of the vehicle to safety, which can lead to bodily harm or worse. I have already had the driver outside door handle replaced on March 18 2025 for the same problem. There should ... Read more
Incident date: May 1, 2026
My 2025 Tesla Cybertruck AWD (VIN: [XXX] ) was returned to me after the first service visit (Invoice XXX Tesla Palo Alto, 8/22/2025) with the Pedestrian Warning System (PWS) speaker disconnected. The disconnection occurred during front-end service work at that visit, which included front fascia inspection and removal. The technician did not reconnect the PWS speaker before returning the vehi... Read more
Incident date: Dec 1, 2025
The infotainment display glass on my 2017 Toyota Yaris iA has a known adhesive defect that causes white "spider cracking" around the edges of the infotainment display and "ghost touches," where the touchscreen registers inputs without being touched. This can change music, navigation, phone, or menu settings while driving, creating a distraction and safety hazard. The issue occurs unpredictably a... Read more
GMC
SIERRA 1500
(2021) — UNKNOWN OR OTHER
May 12, 2026
Incident date: Jun 1, 2025
Transmission shudder, car was recalled in 2021. Now it’s backing doing the same thing in 2026
VOLKSWAGEN
ATLAS
(2024) — UNKNOWN OR OTHER
May 12, 2026
Incident date: May 1, 2026
“The vehicle experiences phantom braking while driving, where the Collision Mitigation Braking System (CMBS) activates without warning even when there are no vehicles or objects in front of me. The vehicle suddenly brakes on its own, creating a major safety hazard and risk of rear-end collisions. The issue has happened multiple times during normal driving at different speeds. Warning lights rel... Read more
Incident date: Mar 11, 2026
2026 GV70, rattle onset at exactly 50 mph. Aero-induced (not road-surface dependent) Local dealer service department confirmed the same rattle on two other 2026 GV70s on the lot.
Incident date: May 10, 2026
The rear a/c evaporator coil has failed, leaking UV dyed green oil into the main battery pan. The a/c vents in the car in the driver and middle rows are now blowing hot air. This is a very commonly known problem with Volvo SPA XC90s from 2016-2021. It’s incredibly expensive to repair($3500 +). There should be a recall to replace/repair this problem in these relatively new and expensive cars.
JEEP
GRAND CHEROKEE
(2024) — UNKNOWN OR OTHER
May 11, 2026
Incident date: May 11, 2026
My tires were wearing on the inner sides, replaced tires and had a 4 wheel alignment. Rear wheel alignment could not be corrected due to severe rusted and corrosion. Mechanic said the rear sub frame needs replacing. They advised that I do not drive the vehicle because it is not safe. I have the wheel alignment printout. I only have 48,000 miles on vehicle and keep up with maintenance. The Mercedes... Read more
JEEP
GRAND CHEROKEE
(2024) — UNKNOWN OR OTHER
May 11, 2026
Incident date: May 11, 2026
Hyundai - DAW - Driver Attention Warning / Forward Attention Warning System This issue warrants immediate consideration for a recall. Despite wearing glasses, sunglasses, or no glasses, the problem persists. I occasional do remove my glasses while driving, and the warning continues to sound. This occurs regardless of the time of day, weather conditions, or whether I am sitting upright or reclining... Read more
Incident date: May 4, 2026
I HAD GOT OFF WORK AND GOT INSIDE MY VEHICLE,A 2026 KIA SORENTO AND WHEN I STARTED MY VEHICLE THE BACK WINDOW SPORADICALLY SHATTERED AND I DO HAVE CCTV OF IT AS WELL
1 injured
TOYOTA
HIGHLANDER
(2018) — UNKNOWN OR OTHER
May 11, 2026
Incident date: May 11, 2026
The paint on my 2014 Kia Sorento (Snow White Pearl) is peeling and delaminating across multiple areas of the vehicle, including the roof and side panels. In several areas the paint has detached completely, exposing bare metal, and rust has begun forming on the roof. The condition appears to be progressively worsening and does not appear consistent with normal wear or isolated paint damage. The af... Read more
Incident date: May 6, 2026
After updating to Tesla FSD 14.3, whenever I take over from FSD, the vehicle displays a mandatory “intervention reason” prompt on the center screen. The prompt does not disappear unless the driver selects a reason. This occurs immediately after a disengagement/takeover, when the driver may still need full attention on the road. The prompt can cover map/navigation information and forces interac... Read more
Incident date: May 11, 2026
I have encountered several instances where the vehicle goes idle at a spot light as expected. However the vehicle fails to restart when letting off the brake. Instead, the vehicle shifts into park. Once the vehicle shifts into park, I am unable to shift into drive. I must restart the vehicle and try en shift into drive. This is extremely dangerous and has happened multiple times. This vehicle is o... Read more
Incident date: May 8, 2026
I was in a single vehicle car accident on Monday May 4th 2026 right at 6am central standard time. My 2019 honda odyssey has been totaled out by Insurance. Primarily all of the damages were on the front driver side, the air bags on both the steering wheel and under the steering wheel deployed but the side curtain airbag didn't not, and honda link also wasn't able to connect to emergency services on... Read more
Crash
1 injured
Incident date: Feb 12, 2026
This car has tail lights that are in operable, and do not work, it has almost caused a quite a few near accidents, would like to see this resolved soon.
Incident date: May 10, 2026
I was in full self driving mode and was travelling North bound 110 freeway transitioning to 405 freeway Northbound. In the right lane. Transition curved left. looked at my speed for a split second and as i looked up we were a split second from hitting freeway barrier head-on. We crashed through the barrier and ended on the embankment of the freeway. My car front end was totally demolished, front a... Read more
Crash
1 injured
Incident date: Oct 15, 2025
When turning on the heater or AC, the car blows out a coolant smell out of the vents. It does it every time the heat is turned on or switched over to AC. We have another appointment with the dealership to have this looked at, as well as many other issues we're having with this vehicle.