Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Oct 15, 2025
Sensors something to do with the motor and not sure where the other sensors is related to could be the motor as well. The safety was not good due to it shut off in the middle of traffic and making wraddling noise. I took the vehicle to the dealership where purchase from. They have done nothing besides fixed one thing that I know of supposed to been the surpension. But the other problems was not fi... Read more
JEEP
GRAND CHEROKEE
(2023) - UNKNOWN OR OTHER
Nov 21, 2025
Incident date: Oct 31, 2024
No remedy from Ford for this recall since September 8 2025. This is a work vehicle I can not use until recall fixed
Incident date: Oct 30, 2025
The ICCU had a failure and fuse also blew; vehicle needs those parts replaced. After reading about ICCU recalls, my vehicle was not in the last recall. It affected 2023-2025 models I started up my car in morning and was about to reverse out of my driveway. I heard a pop near the rear of my vehicle and then saw a "Check Electric Vehicle System" warning and battery light indicator on my dashboard.... Read more
Incident date: Oct 29, 2025
What Happened: My 2024 Ford F-250 developed a coolant leak. The coolant lines run along the frame, and when I brought it to the dealership, they said the bent lines and leak were caused by “road debris” and refused warranty coverage. They claimed mud on the undercarriage meant I was off-roading. I only drive on normal gravel roads, and the truck had been parked for around three weeks before th... Read more
Incident date: Jul 1, 2025
My a/c went out within 2 years of having the car in 22’. In 2025 i have had nothing but problems, the radio will go out when im driving for about 2 hours and it resets, the screen goes black, music stops, navigation stops and then it turns on like nothing happened. It happens everytime I drive 2+ hours. Back in September of 2025, I was on my way to work when I was stopped at a red light, it tu... Read more
Incident date: Nov 5, 2025
While driving and operating the heater, unbeknowst to me leaves/pine needles had come in through the fresh air cowl vent and built up on the heater blower resistor resulting in a fire. This design in dangerous as the default for the air intake is open and allows debris to enter and drop directly into the fan and blower motor resistor. I've searched online and seen multiple reports of this issue. I... Read more
Fire
ALFA ROMEO
GIULIA
(2017) - UNKNOWN OR OTHER
Nov 21, 2025
Incident date: Nov 20, 2025
I was traveling down i-25 at 75 mph because that is what the speed limit here in Colorado. I was traveling south heading to Colorado Springs to visit family and i was entering near Castle Rock and my vechile would not go at all forward and it seemed as if I lost power to acceleration and I believe it was 2 or 3 lanes to exit off an off ramp as cars pasted me by honking their horns it was very scar... Read more
Incident date: Aug 13, 2024
Something within the brake system is causing my shifter to not communicate with the brakes and will not allow my car to go into reverse or park. It stays stuck on drive or neutral. The only thing I can do is shut the car off and can’t do much except for move around the key until I can put the car into park. Then that is hot and starts making under the hood hot. Then the check engine light will g... Read more
Incident date: Sep 7, 2025
I have had no working SOS safety button in case of a crash despite having a 3 year plan. This started after a Starlink update failed to load to this date. I took it to the dealer and my software was found to be up to date and I was told not a Subaru problem for months. I wrote to Subura America and told not to take the car in as no fix but any day but never came. I am to renew the Safety and Se... Read more
Incident date: Jul 3, 2024
I am reporting a serious safety defect involving the rear brake system of my 2021 Toyota Highlander, purchased from Penn Toyota (Glen Cove, NY). The dealership represented the vehicle as “Toyota Certified” and indicated that it passed all safety inspections. On November 15, 2025, I discovered that the rear brake rotors and pads were in extremely unsafe condition, showing severe corrosion, dee... Read more
Incident date: Aug 20, 2025
Informed by insurance company that there is a recall that could start a good fire. Still no remedy to fix. Have called a shop, takes months to get it seen, also says no remedy. Also has a problem starting after gas is put in car. Drops rpms and tries to stall randomly.
Incident date: Sep 12, 2025
all equipped with 1.6-liter gasoline turbocharged direct-injected engines — could be subject to a lack of coolant circulation resulting in the engine overheating
Incident date: Oct 1, 2025
a client states there is a knocking noise over un road more so from the rear wheels driving @ 10 MPH believes more so R/R wheel . they already fix two time , but still more knoking soung, the dealership service can not fix
Incident date: Nov 14, 2025
Vehicle appears to be giving off toxic fumes causing medical symptoms like headaches for multiple drivers over last 2 months since vehicle was purchased used, fumes have a sweet smell but source of fumes was unable to be identified by Tesla service center. Fumes appears to be coming from front vents of vehicle. Suspecting there is a coolant leak but source of leak is unknown. Tesla had indicated t... Read more
GMC
SIERRA 1500
(2024) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Oct 20, 2025
toyota bz4x 2025 ran 600 miles ony knocking noise over un road more so from the rear wheels driving 10 MPH
Incident date: Nov 20, 2025
There is excessive noise coming from both passenger and driver side windows. It sounds like the windows are opened. The dealer said all seals are good but the windows aren't fully sealed.
Incident date: Nov 10, 2025
The transmission failed on my 2019 Nissan Rogue Sport. I was driving down the road and my car started to jerk and go faster and then slower while I was driving down the road at 55 miles per hour. I could not control the speed or the smoothness of the car operation. I had no warning light or any indication that this was about to happen. The warning light came on much later when I was at home. ... Read more
Incident date: Mar 27, 2024
When there is sustained rain, horn fills with water becoming inoperable. Tesla confirmed this is the normal operation of the horn.
VOLKSWAGEN
ID.4
(2023) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Nov 13, 2025
I am reporting a safety-related issue on my 2021 Honda Accord Hybrid involving a failure of the heating and climate control system. The vehicle is unable to produce heat or properly defrost the windshield, which significantly reduces visibility in cold weather. This directly impacts safe operation during winter conditions and should be considered a safety concern rather than a comfort issue. A Hon... Read more
CHEVROLET
TRAILBLAZER
(2021) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Aug 27, 2025
Drivers side Door handle will often not open after Recalled handle was installed. Requires a great deal of force many times. Was told twice by dealer that we had to "relearn" how to open the door. This is a safety hazard if a firefighter or police officer tries to open door during an emergency
CHEVROLET
TRAILBLAZER
(2021) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Aug 27, 2025
I would like to file a claim for defective paint. The Obsidian Blue Pearl paint on my vehicle is defective, and most significantly is peeling off, diminishing the value and exposing the vehicle to conditions that will cause rust. Honda has issued extended warranties for defective paint, but my vehicle does not fall under one of the already issues extended warranties. I was told to file a compla... Read more
Incident date: Oct 19, 2024
10/8/2025 The steering wheel was sticking.Honda mechanic said it was the left drive shaft. They ordered part and said would be a 2 hour repair. 10/16/2025 Took vehicle back into shop for repair at 10:30 a,m. Vehicle not ready until 5:15p.m. We drove out and steering wheel still sticking. Went back manager drove it and said might be some part that needs greasing but he would check with the Hond... Read more
Incident date: Sep 22, 2025
Twice the exhaust has leaked into the cabin to the point where it is very noticeable. It causes headaches and breathing problems. GM has known of this issue for several years and it has been reported several times. GM placed a bandaid on it knowing it would fail.
Incident date: Oct 4, 2025
I got recall notice from Nissan I went to Nissan Cresent Dealership 6600 State Hwy 121, Frisco, TX 75034 on 15th Aug 2025. Nissan person told me within 1 month I will get a call from Nissan Dealer and I can bring the my Veichle . Several times I called them but I got same response . Today (11/20/2025) again I called but I got same response so need your help
Incident date: Oct 8, 2025
The rear-view camera on my Fiat 500e frequently freezes while I am backing up. This happens at least 3 times per week. The camera image appears normal at first, but then freezes on a still frame while the car is in reverse. This creates a major safety hazard because the display shows a clear path even when something may be behind the vehicle. I have nearly backed into objects because the frozen im... Read more
Incident date: Nov 3, 2025
My 2019 Nissan Kicks experienced a sudden and dangerous CVT transmission failure. The vehicle began jerking, struggled to accelerate, and at times would not move forward when pressing the gas. The check engine light came on during these incidents. The car also revs without engaging properly and loses power unexpectedly, creating a serious hazard when merging into traffic or crossing intersections.... Read more
Incident date: Nov 18, 2025
At least 6 times now my gas guage has plummeted from 60+ miles to 6 then 2 and none in less than a mile. Thus has left me standed after midnight on the side of the highway and other various places. I had to use the road side help ford offered. It happens often and doinng deliveries this is very scary for me. I never know how much gas i have. I feel like im constantly putting in gas. I looked up th... Read more
Incident date: Oct 7, 2025
while driving once I start braking once the car is around 3mph it shifts from drive into Park and abruptly comes to a stop. Sometimes I am able to put it back into Drive sometimes I have to turn the car off and reinsert the key just to get it back into drive. Normally happens after an hour or so of driving the when I try to come to a complete stop the car will automatically shift into park. This i... Read more
Incident date: Nov 13, 2025
Rear window of ram truck leaks and ram will not authorize proper window replacements. Caulk is not the answer as they’ve suggested
Incident date: Nov 13, 2025
I was driving from richlands coming home and my vechial kept trying to die on me like i didnt have any gas and then i had to suddenly pull off the side of the road without any power and i sat their and even try to restart the vechial and it wouldn't start back then a woman come out of nowhere in an ambulance and i was trying to tell her that it was alright and she was trying to tell me that the v... Read more
Fire
1 injured
Incident date: Oct 1, 2025
A potential concern has been identified on specific vehicles within the above vehicle range. A concern has been identified on Ingenium I4 2.0L Petrol Plug-in Hybrid Electric Vehicle (PHEV) engines where the coolant pump drive belt can become damaged leading to detachment or destruction. Where coolant pump drive is lost, this leads to a loss of coolant flow in the engine. The lack of coolant flow c... Read more
CHEVROLET
SILVERADO 1500
(2021) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Mar 1, 2024
Traveling at approximately 45 mph through a green light at a 4-way intersection a car making a right on red turn turned into the outside lane in front of me. I had no warning sounds or automatic braking, to avoid a collision I had to steer to the left after an on coming car passed. There were no chimes or auto braking.I have had several instances similar with no alerts. My eyesight system has been... Read more
Incident date: Jun 4, 2025
The audible on the turn signal is very quiet and hard to hear. The dealership inspected this and confirmed it was very low. The dealership compared it against another Corsair and noted that was also low. I checked with another user of the same 20025 Corsiar. She had the same problem. I feel that this low audible signal will cause accidents. This occurred since I first leased the car.
Incident date: Nov 20, 2025
This is the SECOND TIME I am reporting this same issue with my accord. I see there is now a recall but I need this to be on file as I can't continue owning this vehicle if this continues. This is a SCARY situation when you are behind the whell. On 10/30/25, I was 60 miles into a trip and the car lost all power on a major highway. While almost being rear ended by cars in the left lane, I was a... Read more
Incident date: Oct 12, 2025
The dashboard display fuel gauge is back lit but won’t actually work.
Incident date: Oct 1, 2025
Well driving down the interstate my van slammed on brakes stated safety mode engine will.shut off soon. Now it will not start. It could have caused us to get in a serious wreck.
PIRELLI
SCORPION AS PLUS 3
(9999) - UNKNOWN OR OTHER
Nov 20, 2025
Incident date: Sep 18, 2025
LOW ENGINE OIL LEVEL light on about 1000 miles from last oil changed. Dealer fixed the Mazda recall code: P250F on July 30, 2025. Now is same issue of LOW ENGINE OIL LEVEL light on again on November 19, 2025.
Incident date: Nov 14, 2025
This event occurred on the night of Saturday, October 25. The entire software system crashed while driving on the highway in downtown chicago. This blacked out both the HMI screens (the driver "cockpit" and the media / vehicle management screen). This rendered the speedometer, battery charge indicator, cruise control indicator, media center, and advanced sensors unusable. I still able to accel/dec... Read more
Incident date: Nov 18, 2025
November 20, 2025 To the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation Subject: Safety Defect Complaint – Tesla Model S I am submitting this complaint regarding a serious and dangerous safety defect involving my Tesla Model S. Safety Defect Summary: • After the high-voltage battery failed, the vehicle would not enter Neutral. • ... Read more
Incident date: Mar 15, 2024
I am writing to formally request warranty service for my Toyota CH-R 2018, VIN [XXX] , currently with 88,341 miles. Despite its relatively low mileage and consistent maintenance, the vehicle has developed a transmission issue attributed to a defective bearing inside the Continuously Variable Transmission (CVT). As you are aware, Toyota issued a warranty extension specifically covering transmission... Read more
Incident date: Jul 4, 2025
2019-2021 Ford Edge & Lincoln Nautilus equipped with the 8F35 transmission for defective failures. Ford issued TSB 21-2389, but it does not resolve the issue.
Incident date: Nov 2, 2025
The instrument cluster failed completely. All gauges were offline, and the vehicle became stuck in the ACC/IGN “on” state. The push-to-start button would not disengage, the exterior lights stayed on, and the truck acted as if the ignition was on even when the engine was off. While driving, no speedometer, RPM, warning lights, temperature readings, DEF/emissions information, airbag indicators... Read more
Incident date: Nov 14, 2025
While driving, the vehicle suddenly developed a loud knocking noise from the engine. Within one block the vehicle began smoking heavily from under the hood. I pulled over, opened the hood, and flames were visible. This is a 2016 Kia Optima with the 2.4L Theta II engine. Approximately one year ago the original engine seized and was replaced by a Kia dealer under the Theta II engine recall (SC172/SC... Read more
Fire
Incident date: Jun 5, 2025
I am getting a code that indicates an issue with the catalytic converter. P0420 to be specific. The engine is continually misfiring and check engine light comes on and off randomly. Car broke down completely at one point in October and had to replace the battery but check engine light was still on when I got it to start. The car shakes uncontrollably every time I drive it and gets even worse when ... Read more
Incident date: Nov 17, 2025
What component failed and is it available for inspection? The front driver-side roof seam on my 2022 Toyota Tundra developed corrosion under the paint and eventually opened enough for rainwater to enter the cabin. Water drips directly into the A-pillar area onto the side curtain airbag wiring, squib connector, and padded harness. It also reaches the dashboard and electrical buttons near the steeri... Read more
Incident date: Oct 28, 2025
Back window of 2019 Acura rdx just blew up. Sat in garage from mid day Wednesday and Sunday November 16th of November 2025, it just blew up.
Incident date: Oct 28, 2025
My 2019 Toyota 4Runner is experiencing a faulty backup camera, the display shows a frozen or blank image when reversing, increasing the risk of a crash. The current Toyota backup camera recall includes 2020 and later models, however it does not include 2019 4runners. A faulty backup camera in a 2019 vehicle is as much a safety issue as a backup camera in a 2020 vehicle. The backup camera is curre... Read more
Incident date: Nov 19, 2025
There was a Recall on 2016 jeep cherrokee latitude fuel pumps - i think several years ago. This VIN Not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep DEALERSHIP in Warren, Pa; and was told NO ONE HAS THESE MAIN JEE... Read more