Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints

137,559 Reported Crashes

55,854 Reported Fires

8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 112,682 complaints — component: UNKNOWN OR OTHER

Incident date: Jun 29, 2025

Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Supp... Read more

Incident date: Jun 26, 2025

Horn sound is extremely low after driving through hard rain, since there is no real horn in the car, I suspect the speaker that mimics a horn sound becomes muffled. This is a huge risk, it can cause me to crash in the future if no one can hear my horn.

Incident date: Jun 27, 2025

AIS is failing. Car stalls out multiple times. Sometimes car will not even start when turning trying to turn on the first time. Weird instances occur all of the time: screen going black, radio going to full volume and not able to turn down, screen not working at all. Reached out to Honda several times with specific dates of incidents, and they ignore.

Incident date: Jun 29, 2025

My 2017 BMW X1 has a faulty gear selector torsion spring that triggers a “secure vehicle against rolling” warning. This is a known issue that MINI has acknowledged and extended warranty coverage for, despite using the same part. Many BMW owners are experiencing the same failure, which could lead to a rollaway risk if not addressed. BMW should issue a recall or extend coverage for affected vehi... Read more

Incident date: May 1, 2025

It says service shifter and then every gear lights up meaning park,drive,reverse and netural are all lit

Incident date: Jun 7, 2025

Defrost not working (HVAC)

Incident date: Jun 16, 2025

Vehicle having issues with A/C. Engine light comes on and gives code P0070 Ambient Air Temperature Sensor Circuit "A". Replaced A/C sensor and issue persists. Took to local mechanic who determined it was a circuit in the control module. Repairs should be covered under manufacture warranty. Car is currently at local Kia dealership for inspection. Dealership stated they might not cover, even though ... Read more

Incident date: Apr 1, 2021

Shifting car into park and the car does not register that it is in park. Display reads "shift to park" and lights do not shut off. Car will sit for 15 or more minutes before the car registers it is actually in park. I try to start it, shut it off, of start it, put in gear and then switch back to park and shut it off but still reads "shift to park". Battery is going to die if this keeps happeni... Read more

Incident date: Jun 29, 2025

Digital display (screen) is glitching by unexpectedly changing screens and performing operations by itself such as changing driving direction settings (GPS), and making phone calls while driving. The issue is not consistent, sometimes no issues are experienced for entire drive time, while other times it keeps glitching from start to finish of the drive time. There is no way to turn display off, an... Read more

Incident date: Jun 3, 2025

There are 2 very serious safety issues that are extremely dangerous with this car. #1 - The Automatic Intervention Rear Brake Auto Brake engages for no reason when there is nothing behind the car. It happens when I am backing up very slowly. It throws me forward and then thrusts me back into the headrest. This has happened 3 times in 2 months. #2- At least two times a week the Information Pane... Read more

Incident date: Nov 15, 2024

It has not been looked at yet due to not having funds to get it looked at. I do know others have the same consistent issue with these models especially when they’d get around 70,000 miles. All of the warning lights the last few months would continue to cut on and off. Now they just stay on. The Car drives fine though but is a safety hazard since it can’t tell us if something is wrong.

Incident date: Jun 25, 2025

I believe Ray Chevrolet (Antioch, IL & Fox Lake, IL) are negligent in that they did not apply treatment as described in TSB #14002A while they had custody of our 2014 Chevy Silverado. The vehicle has been maintained mostly by the Fox Lake, IL location, but was purchased at the Antioch, IL location new. TSB #14002a clearly states that before the vehicle is released to the customer that the treatm... Read more

Incident date: May 15, 2025

Battery going dead when vehicle is parked Infotainment system freezing

Incident date: Jun 1, 2024

ABS module

Incident date: Jun 9, 2025

MMI/radio shuts off while driving every day. Good morning. I’m hoping someone here can help me. I have a 2020 A5 and about 2 weeks my car started doing an annoying thing where while driving the radio/MMI randomly shuts off and reboots. I’ve tried everything I can think of to both replicate it and stop it but nothing has worked.

Incident date: Jun 28, 2025

Spontaneous sunroof glass burst

Incident date: Jan 29, 2025

The rear lift gate will not open and it operates some time and cannot be open at all and no warning lights come on

Incident date: Jun 28, 2025

I was driving my [XXX] daughter was sitting in the passenger seat and out of the blue the head rest just popped and hit her in the back of the head The headrest cushion is dislodge from the plastic on the back part of the headrest INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Mar 7, 2024

The directional headlights low beams have failed to work on several occasions, it started at 30000 miles. If is extremely dangerous when the headlights go out during night driving.

Incident date: Jun 28, 2025

Whenever I’m driving in my vehicle everything seems to be fine until I stop at a red light. On three separate occasions, while my vehicle is stopped it will automatically go into neutral and stall. This causes my truck not to run properly. I have to shut my car off, and then turn it back on to put it in drive and operate it like normal. I’m unsure what my cars issue is but it is an inconvenien... Read more

Incident date: Jun 28, 2025

My vehicle goes into neutral while driving which poses a major risk.

Incident date: Jun 12, 2025

I received a email from carfax stateing the truck had diagnostic testing and is the transmission in the engine system. It’ll start up but you cannot drive it. It shows that are passed the state inspection on June 27/2025 stating that the truck passed the inspection how the truck went past inspection and it’s not driveable and I don’t have it. There’s no way that’s fraud you gonna say tha... Read more

Incident date: Jun 12, 2025

Incident date: Jun 14, 2025

Under 23S55 my rear bolt was supposed to be replaced at my recall appointment at the Nice ford dealership in Sioux Falls South Dakota. Only the bushing always replaced as stated by the service writer and also the paperwork says they found no broken bolts and the bushing and ‘hardware’ was replaced. I have the invoice. 1 1/2 year later the bolt snapped causing my differential to nearly come com... Read more

Incident date: Jun 1, 2025

Eco boost failure recommended replacement referred to a Ford dealership for service 1500.00 to 2000.00 for replacement

Incident date: Jan 16, 2025

While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was... Read more

Crash

Incident date: May 22, 2024

Vehicle’s digital dash will go completely black, will not respond to touches, radio will intermittently disconnect from Apple CarPlay. Radio replaced, problem persists. Yes the problem has been duplicated on numerous occasions by two separate dealerships and no resolution has been reached. No warning lights, no notifications, just sudden disconnection and reconnection or disconnection without a... Read more

Incident date: Jun 28, 2025

While driving down I-95 north, we heard a very loud noise that sounded like a gunshot and then shattering. When we looked, it was the rear glass that busted and shattered for some unknown reason.

Incident date: Jun 15, 2025

The overheat light came on and antifreeze was leaking into the number 4 cylinder of the spark plug, sometimes it would lose a little power

Incident date: Jun 25, 2025

The front windshield on my vehicle has cracked twice under normal driving conditions, without any significant impact or debris striking it. The cracks originated near the middle top and then another time lower edge of the glass and expanded rapidly across the surface. This seems to indicate a structural or design flaw, especially since I have seen multiple reports from other owners of the same mak... Read more

Incident date: Jun 26, 2025

While driving the sunshade cover became detached at the front and fell down. This restricted my view out of the back of the car causing a dangerous situation as I was driving down the highway and the only one in the car. It seems like the adhesive holding it failed.

Incident date: Jun 19, 2025

The dash and radio have gone out while driving several times now. Was driving out of state on vacation and it has gone out on us over 9 times. We will be driving and the dash goes black. You can’t see your speed, gas or radio.

Incident date: Apr 1, 2025

1) About two months ago, my 2020 Audi A4's MMI began crashing and rebooting randomly while driving. Most of the time, I had connected my phone via Bluetooth to the MMI, and was playing music from my phone. 2) Once it crashes and reboots, most of the time it would pick up my phone's Bluetooth signal again, and show the music file that is still playing, but there would be no sound from the car's s... Read more

Incident date: Sep 5, 2024

Spoke to Maplecrest Ford in Union NJ about the front Pilars recall. Maplecrest ford took pictures of the pilars in September 2024 and told me in January that they will replace them. January became April , Abril became June. Now Maplecrest ford is back to the beginning by taking pictures again and waiting on Ford for approval to replace the pilars.

Incident date: Jun 4, 2025

Car is put on Park and a warning light comes out saying car is not on park.

Incident date: Jun 27, 2025

Pulled out of the driveway drove about a 100 ft heard large clunking sound front end dropped down as if there was a flat tire pulled off the highway drove through the grass 100 ft back to my home the car started smoking from the engine compartment and burst into flames. Tried to extinguish with fire extinguishers and water hose while calling 911. Fire Department extinguished the fire. Car is a com... Read more

Fire

Incident date: Jun 8, 2025

While moving 60 mph, my curious toddler (fortunately from the safety of a 5 point harness car seat) decided to try to open the rear passenger door & was alarmingly successful in doing so. We pulled over & engaged the child safety lock on that door so it wouldn't happen again but made a point to test the feature as we accelerated to 60 mph again. While all the locks engaged right after we started m... Read more

Incident date: Jun 27, 2025

Just before [XXX] on [XXX], I was driving [XXX] near Bakersfield, CA. I was going approximately 60 mph. The outside temperature was about 88° and I had the inside a/c set at 69°. I was the only vehicle on the road at the time. I first noticed the technology screen glitching which caught me off guard. It settled back to normal after several seconds. Then, within moments I heard a boom. I pulled ... Read more

Incident date: Jun 28, 2025

Vehicle Make: Honda Model: Prologue Year: 2024 VIN: [XXX] Description of the issue: I own a 2024 Honda Prologue (VIN [XXX] ) with approximately 7,500 miles. I began noticing a clacking or clicking sound when turning the steering wheel fully left or right. There is also visible grease on the inside of the front wheels, indicating a possible failure in the axle system. I took the vehicle to Hond... Read more

Incident date: Jun 22, 2022

Unknown

Incident date: Jun 17, 2025

On [XXX] I was driving when I heard a sudden explosion followed by shattering glass. There was glass in my car and chunks flew off onto the road. It was the panoramic sunroof on my 2012 Hyundai Veloster that had a recall #108 NHTSA campaign # 12V568000. Hyundai Humble is not acknowledging my VIN # [XXX] although the car was produced within the time frame and IS a safety issue created by the manuf... Read more

Incident date: Jun 27, 2025

I own a 2018 Honda Civic that is subject to an open fuel pump recall. My vehicle suddenly became completely inoperable. When attempting to start the car, all of the dashboard lights come on, but the engine will not start or crank. The vehicle has power but will not turn over at all. This failure happened without any prior warning. I contacted Nalley Honda in Union City, GA, and they confirmed tha... Read more

Incident date: Jun 28, 2025

On the glass panels in between the rear and front side windows, the panels are shattering underneath both sides. When looking up online to see if anyone else has this problem, there’s all kinds of pictures of this problem posted online..I’m including photos of mine. Have included photos of driver and passenger side.

Incident date: Jun 26, 2025

I haven't had a problem with my car and my truck. But my main concern is the LED and laser headlights almost every new car and truck that comes equipped with them. Even the aftermarket replacement bulbs and light assemblies, they are way too bright at night. Blindly bright. I have to put my hand in front of my eyes and face to reduce the amount of glare. I feel like these headlights can be a safet... Read more

Incident date: Jun 7, 2025

I leased this vehicle as new a couple of months ago. The rear view camera was not working. The dealership in West Branch Michigan assured me that they would fix it. Subsequent visits and followup with dealership have been unsuccessful in the fix. During this time I almost ran over my grand daughter when backing up with no rear view camera. Very dangerous. Also any components relying on the rear vi... Read more

Incident date: Jun 27, 2025

My MMI system is routinely shutting down. I cant use my garage opener, rear backup, warning collision effects and have to routinely reset while driving.

Incident date: Jun 27, 2025

Tailgate opens when in park. Caused damage when parked in the garage. The tailgate hit the garage door. Recall under N242469160, but not attached to my VIN

Incident date: Jun 19, 2025

I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly co... Read more

Incident date: Jun 26, 2025

When I went to start my vehicle on 6/26/25, I noticed that the instrument cluster was stating an error: "COMPASS IS NOT AVAILABLE". The vehicle continues to go through an entire list of items not available. including the radio and infotainment system, navigation. I should also mention that the dash also was showing that the outside camera was not available to me. I live in a small town and shoppi... Read more

Incident date: Jun 20, 2025

Dashboard leather is separating and was told this could affect the airbag deployment in the case of an accident. Porsche dealership is asking 10k outside of warranty to replace the dash. If it was just cosmetic I could deal with it, but now that it is a safety concern for my passenger I feel forced to overspend. Even a reduced amount would help but a whole dash replacement sounds excessive to make... Read more

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