Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Nov 27, 2025
On 09-15-25, My 2023 Cadillac Escalade passed the PicoScope test that was performed at the Randy Marion Cadillac Dealership, located at 4700 Southside Blvd., Jacksonville, Fl., in reference to the 6.2 engine recall. After the engine oil change and oil filler cap replacement, the dealership failed to provide the insert for the owner's manual and had no idea what I was talking about. As a result, ... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Oct 1, 2025
On Dec 3, 2025,I drove my 2025 Nissan Rogue to my workplace as usual. It is new vehicle with about 2000 miles on it. The vehicle was parked in the employee parking lot, which is an open, uncovered area but not a location where projectiles or falling objects are present. The car remained stationary in this parking area until the incident occurred. When I returned to the vehicle, I closed the front... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Oct 1, 2025
The rear windshield shattered while driving. I was driving car in the evening at 30 mph, heard a “pop” and the back window glass cracked in to tiny pieces. Once I pulled over to examine the damage the center of the glass fell out of the window completely. The dealer states it is not a defect, but there are several accounts online of the same thing happening to other Nissans. I see no other ... Read more
MERCEDES-BENZ
GLC 300
(2020) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Oct 26, 2025
The control buttons located on the steering wheel of the newer model Nissan Pathfinder are malfunctioning. These buttons control numerous functions and sensors. What's happening is, the spring action of the buttons are failing and the button is loose. This causes the button to make contact as if it was pushed without touching it, simply driving over a bump. Some of these buttons control warning se... Read more
Incident date: Dec 3, 2025
There is an odor in the passenger cabin. Seems unsafe
Incident date: Aug 1, 2025
While I was driving my vehicle, the power steering warning came on and moments later the steering wheel locked - I could not steer my vehicle. I stopped the vehicle and it started firing all sorts of warnings. It was like all systems went haywire. Service shifter, service power steering, service electronic stability control, acc/fcw unavailable, service required, service airbag system, collision c... Read more
Incident date: Dec 3, 2025
The car was fully charged and all of a sudden displayed a limited power warning and stopped driving completely. We were stuck on a road and had to get a tow truck. The tow truck was able to get power to the battery to drive it up on the bed. It was fully dead -couldn’t even unlock the doors. It’s been at Hyundai for 3 days and they are replacing the ICCU fuse. From what I read this is a very ... Read more
MERCEDES-BENZ
SL600
(2004) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Oct 1, 2025
while in cruise control and going up a incline or a hill The EPC light will come on and the car will start lugging down very badly and have no power, they've said vehicle has done this for a year now and we have not been able to get any kind of acknowledgment of it from another dealership or the actual company I've said make and model of vehicle Volkswagen Passat
Incident date: Dec 3, 2025
The radio in my truck keeps displaying a message about my uconnect not working and to seen an authorized dealer. This message blocks my view of my backup camera as well as creates a distraction while driving. After this message appears, my assist and SOS buttons no longer function as intended. The dealer has replaced multiple components related to this issue and have not resolved the problem. A su... Read more
FORD
EXPEDITION
(2021) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Dec 2, 2025
The contact owned 2006 BMW 530I. The contact received unknown recall notifications and requested to be removed from the recall distribution list because he no longer owns the vehicle. The dealer and the manufacturer were contacted. The manufacturer referred the contact to the NHTSA Hotline for assistance. The VIN was unavailable.
Incident date: Dec 1, 2025
While using Full Self Driving (FSD) for autoparking, the car backed into and sideswiped a pole
Crash
Incident date: Dec 1, 2025
Jeep has issues two safety recalls 68C and 78C . 78C says that engine can be stopped anytime during driving on highway. But they are not fixing it. Battery issue 68C is going on last four years. Where is the accountability? How can they sell a new vehicle in 2024 when they already knew that it had a defective battery ?
Incident date: Jun 9, 2025
The backup camera constantly fails. The possibility of a blackout screen due to the poor connection to the camera keep increasing.
Incident date: Jan 1, 2022
The infotainment screen pushes ads for Sirius XM even while the car is in motion. This is where the GPS is located and it gets blocked from the ads. It causes me to drive distracted in order to clear away the ad to allow the GPS to work again making me more likely to get into an accident. There is no way to disable the ad feature either.
Incident date: Nov 8, 2025
Paint on all four door handles are bubbling and chipping. I rarely use the backseat handles and passenger door, which makes it more likely to be a malfunction in whatever paint was used for the handles. There is no fading, chipping, or bubbling on other parts of my car.
Incident date: Nov 23, 2025
My vehicle is experiencing multiple dangerous electrical and drivetrain failures that occur intermittently and without warning. The issues began the day of purchase purchase and continue to worsen. Documented defects include: Vehicle randomly will not start Vehicle randomly will not turn off Dashboard/electronic systems reset intermittently (gauges go blank or restart, Bluetooth disconnects, w... Read more
JEEP
GRAND CHEROKEE L
(2023) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Dec 3, 2025
I have a huge paint peeling situation on the roof of my vehicle. I do have a white Kia Sorrento and there is about a 24" by 6" spot where the paint is either peeling or is gone. It's directly above my front window on the roof of the vehicle.
Incident date: Dec 3, 2025
I purchased the 2025 Hyundai Tuscon Limited in October this year. My conern is the headlights. When driving at night using the normal headlights, on the road on the left side shining there appears to be a black spot ahead of me. I've had asked front seat passenger if they noted it also to which they affirmed. I did asked my Hyundai Dealer about this and they stated that it is intended that way s... Read more
Incident date: Dec 20, 2024
Was driving car and on the intersection it failed to continue to keep going and immediately lost power and would only move at 3 miles per hour. Felt scared and at risk with my toddler in the car.
Incident date: Dec 31, 2023
4 wheel drive system failure and dashboard warning light has been on since late 2024! Took it to a Jeep dealer. They specified a problem with the PTU upon inspection. The part was unavailable for repair. Through the Mopar website, my Jeep has been recalled for this problem since Jan 2025. There is still no fix as of 12/3/25!!!! I phoned dealer to see if it could be repaired as per the recall... ... Read more
Incident date: Dec 3, 2025
The front driver doors latch has snapped and no longer catches the door. The door clicked every time it opened and shut a few times before a loud pop/crack noise and now it won’t latch properly
Incident date: Nov 16, 2025
I was stopped at a stop sign with my foot firmly on the brake and vehicles engine starting revving. Next was stopped at my mailbox with the foot firmly on the brake and engine started revving again. Next, I was pulling into my garage and had just taken my foot off of the brake and engine revved again, this time propelling me into my garage wall. I have a video of the car pulling into the garage an... Read more
Crash
Incident date: Nov 28, 2025
My employee was walking to his Ford 2022 Expedition, he had started it remotely, went to open the back of the vehicle, and the glass exploded. We have a video of it happening from a ring camera system.
Incident date: Dec 1, 2025
The rear glass panel of the panoramic sunroof on my 2024 Ford F-150 (approximately 8,800 miles) suddenly and spontaneously shattered while I was driving. There was a single upward-pointing fracture near the front-center of the panel, and the rest of the glass fragmented outward from that point. There was no impact, no debris, no nearby vehicles, and no physical evidence of anything striking the ro... Read more
Incident date: Nov 17, 2025
The emergency call / SOS system in my van has never worked. I have taken it in multiple times over the last 3 years to have this repaired to no avail. This is an advertised safety feature of the vehicle and has never worked properly and the dealership has avoided permanently fixing the problem for over 2 years now. I believe the problem is caused by an electrical shortage from bad factory seams on... Read more
Incident date: Dec 1, 2025
At night when I am driving, the headlight goes off. The light switch does not work on some settings. I never know when or where this dangerous situation is going to happen. Therefore, I try to avoid driving at night, as much as possible. This problem was addressed to Kia more than a year ago. They keep saying that they don't see a problem.
Incident date: Dec 2, 2025
2019 Hyundai Elantra - White paint job has peeled on the hood, fender, roof, door, trunk, & along windows. Hyundai has extended the paint warranty for 2015-2018 Elantra's for this exact issue under Hyundai Extended Warranty Reference: Z05. I am requesting the warranty extension to include the 2019 Elantra. --References-- Extended Warranty Notification for Z05: [XXX] Hyundai Extended Warranty R... Read more
Incident date: Jan 15, 2023
On Dec 1, 2025 we were driving down the freeway at approx 70 MPH when we heard a loud bang. At first, we thought a tire had blown but that wasn't the case. We started hearing more road and wind noise from above the shade screen. We were close to our Kia dealership so we went directly there. The sunroof glass about the driver and front passenger seats had a large hole and the glass around it was sh... Read more
TESLA
CYBERTRUCK
(2024) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Nov 15, 2025
This is the second time this has occurred. While driving (vehicle in motion for multiple minutes beforehand), an ad for SiriusXM radio popped up on my infotainment, which disables CarPlay, A/C controls, car settings, driver assistance settings, etc. until you dismiss the ad. There is no way to dismiss the ad except clicking a small “X” button in the corner, which is difficult and dangerous to ... Read more
Incident date: Nov 5, 2025
I am submitting this safety complaint as the vehicle owner of a Tesla that was involved in a collision on November 15, 2025. Although I am the policyholder and registered owner, I was not the driver at the time of the incident. My husband, [XXX] , was operating the vehicle, and Tesla Autopilot/FSD was engaged when the loss of control occurred. At the time of the incident, it was raining heavily, ... Read more
Crash
Incident date: Nov 30, 2025
I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traf... Read more
Incident date: Jun 2, 2025
The back passenger door is stuck closed and will not open even though the power locks and physical lock, inside and exterior door handles all function as they should. There is currently a customer satisfaction program regarding the front driver side door 23B56 however the local Ford Dealership will not fix the issue because it is not the front door.
CHEVROLET
SILVERADO 1500
(2018) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Nov 22, 2025
I am filing a complaint because my 2022 high country Chevrolet Silverado truck has experienced multiple dangerou transmission failures 4all occurring while driving resulting in complete loss of power sudden stalling in traffic placing everyone in danger.This vehicle has malfunction repeatedly since just day 10 after purchase date and each breakdown has been transmission related occurring suddenly ... Read more
Incident date: Nov 1, 2025
I am reporting a potential safety defect involving the seatbelt, airbag, and occupant detection system in my 2019 BMW 430i. At the time of purchase, the vehicle’s software had not been updated since 2018. Because the software was so outdated, multiple safety-related fault codes did not appear during the dealer’s pre-sale inspection or during initial diagnostic checks. During a later service a... Read more
Incident date: Jun 3, 2024
The Display stops working or goes blank. Speed sometimes shows incorrectly on display. Today with a full tank of fuel it showed the Telluride was empty. Dealer service is scheduled for next week. No warnings.
Incident date: Nov 5, 2025
This vehicle's backup camera does not work adequately in the dark. It poses a major safety risk especially in rainy conditions where the driver is unable to utilize the backup camera at all. All rear lights are functioning properly, and the vehicle is in brand new condition with under 3k miles, pointing to a defective configuration for the camera or rear lighting.
HINO
CONVENTIONAL MODELS
(2019) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Nov 17, 2025
Last year my vehicle rear camera and sensor failed to which caused me to backup into a mailbox. I had brought it up after a car wash at the dealership and they said they didn't know about any recalls at the time. I recently saw the recall for this year and make and would like this to be investigated further. I also have an estimate for the damages that I can provide.
Crash
Incident date: Nov 24, 2025
While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load. This happened in the middle of the Highway and it’s happened FOUR times. By t... Read more
MERCEDES-BENZ
ALL-SEASON FLOOR MAT
(9999) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Nov 17, 2025
Case #16014967 Topic: Recalls/Campaigns VIN: [XXX] Vehicle Mileage: 64,935 Description: Subject: Transmission Recall Concern – 2015 Honda CR-V CVT Dear American Honda Customer Service / NHTSA, I am reporting transmission problems with my 2015 Honda CR-V that appear directly related to the CVT transmission recall and service bulletin for 2015–2016 models. Timeline of Events: • Aug 25, 202... Read more
Incident date: Dec 2, 2025
Infotainment displayed an advertisement for serius XM radio while I was using navigation and operating the vehicle on the roadway.
Incident date: Nov 18, 2025
The automatic emergency breaking sensor has not been working ive taken it to the dealer twice. The dealer keeps saying the sensor is on back order and they have no time line or update on when the part will be available. Also i called regarding the hv battery recall and there is no solution to the recall.
Incident date: Nov 28, 2025
When engine is Idling the cabin immediately starts to smell completely like gasoline. This happens whether the A/C system is on or not. It’s so strong sometimes that I have to put my window down to release the fumes.
Incident date: Nov 25, 2025
Advertisements from serious xm taking over the screen. Distracting me from the road because I had to close the ad and open CarPlay back up. This is unacceptable!
FORD
MAVERICK HYBRID
(2023) - UNKNOWN OR OTHER
Dec 2, 2025
Incident date: Dec 2, 2025
About three years ago the clear paint on my car started to peel on the mirrors and car handles. It's progressively gotten worse and now the roof and side mirrors only have patches left and driver side door has started peeling.
FORD
MAVERICK HYBRID
(2023) - UNKNOWN OR OTHER
Dec 2, 2025
Incident date: Dec 2, 2025
I bought my 2023 Yukon Denali Ultimate on or around August 9 2023, and I bought it brand new. On May 28 2024, around 30k miles, I was on the highway and could no longer accelerate. I luckily got myself into the breakdown lane before my car shut down & lost power, ended up being towed to the closest dealership. After 18 days at the dealership, I finally had my car back with a "new engine". Fast fo... Read more
Incident date: Dec 2, 2025
The rear window shattered when bringing it in from the colder weather to a garage. There was no impact, nor was the rear door used. The car was brough to the garage from being outside at 9 pm on 12/1. When we got in the car on 12/2 at 11:30 am, the rear window was shattered. There is no evidence of forced entry, just shattered glass on the inside. The repair is going to cost $627 The car ren... Read more
MERCEDES-BENZ
AMG GLC43 4MATIC COUPE
(2025) - UNKNOWN OR OTHER
Dec 2, 2025
Incident date: Nov 26, 2025
While driving, the infotainment screen was overtaken with an advertisement for SiriusXM radio which had to be manually cleared by hitting an X button on the screen. The vehicle was in motion when the advertisement appeared and completely covered the screen. At the time of the incident, the vehicle had been on and driving for over an hour.
Incident date: Dec 2, 2025
3 years ago my wife got in her car after a rain storm and center console was soaked in water. Leak coming from top of the windshield. Send it in for repairs. Fast forward 3 years later and it's still doing the same thing. Dealer said since it was repaired under a recall the first time that they wont repair it again. If its still leaking they obviously didn't repair the issue. Its only 5 years old
Incident date: Dec 2, 2025
The vehicle comes with a panoramic sunroof and there is a ~8inch wide piece of glass that is between the windshield and the sunroof. While driving on the highway, at approximately 80mph, with no other cars or hazards in front of the vehicle, this piece of glass shattered. We heard a loud popping sound, immediately followed by shattering/cracking noises. It was not struck by any rocks or debris. Af... Read more
Incident date: Aug 1, 2025
Adaptive cruise control issue and transmission issue transmission is whining. Vehicle taken to the dealer and I am told nothing is wrong with the vehicle.