Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Nov 7, 2025
I recently purchased a new Tesla Model Y in July 2025 . The vehicle has a loud clunking/creaking noise coming from the front suspension at low speeds, especially when driving over small bumps, turning into driveways, or when the road surface is uneven. The noise is noticeable inside the cabin and feels like a mechanical component is shifting. I brought the vehicle to Tesla Service twice the first ... Read more
Incident date: Dec 5, 2025
Driver side sliding door will not open in freezing/cold temperatures. It tries to open, sometimes halfway and then closes. It also fails to latch sometimes when reclosing. This happened January 2025 and again December 2025. Dealer wants us to replace motor/cables and rear latch. Rear latch has been recalled on 2019 odysseys but they say our VIN is not included. This door has been problemat... Read more
Incident date: Dec 5, 2025
It 1833 the doors did not autolock
Incident date: Aug 14, 2025
At 1833 yesterday evening, the doors did not autolock.
Incident date: Nov 19, 2025
Vehicle display more often than not shows "Rear view camera not available" or a distorted image when reversing.
Incident date: Dec 4, 2025
I had turned on my front and rear window defrosters and as I was driving along the road, my rear windshield shattered unprovoked.
THOR MOTOR COACH
SCOPE
(2022) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Mar 15, 2025
WINNEBAGO TRAVATO 59GL CAREFREE AWNING WAS REPAIRED BUT IS STILL DEPLOYING WHEN DRIVING. I HAVE PULLED THE AWNING FUSE TO KEEP IT FROM DEPLOYING WHILE DRIVING . I WOULD LIKE TO BEABLE TO USE IT. CAN THIS ITEM BE LOOKED AT TO MAKE SURE THAT IT WAS PROPERLY REPAIRD AND TO CHECK IF ANYTHING HAVE BEEN DAMAGED? THE ANWING ONLY WORKED FOR A SHORT PERIOD OF TIME. IVE BEEN ON THE ROAD BECASUE I LIVE IN... Read more
THOR MOTOR COACH
SCOPE
(2022) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Mar 15, 2025
The touch screen keep closing the navigation map and changing applications suddenly and repeatedly without me touching it. It is unsafe as I try to bring the map back while driving because I don't want to miss an exit or get lost. Honda said there is no fix for it until now and a new screen has a possibility the same problem may happen again.
THOR MOTOR COACH
SCOPE
(2022) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Mar 15, 2025
Rear AC fails or does not turn on reliably, even with proper settings and a child in the back seat. • I live in Texas; inside temps can rapidly become dangerous, and a child’s body heats several times faster than an adult’s, increasing the risk of heatstroke. • The vehicle is under warranty, yet the defect remains unresolved and directly affects the safety of a restrained toddler who... Read more
Incident date: Oct 25, 2025
The Hatchback was suddenly in operable where none of the buttons or fobs would open or close the hatchback to the point I was not able to close the hatch manually and the hatch flung open while driving causing dangerous driving conditions. I took it to the dealer and they replaced the hatch but the buttons in the vehicle still didn't work and found it was the connector pins were not connecting. My... Read more
Incident date: Dec 4, 2025
Dash button for lift gate not working. Occasionally the doors dont autolock Both of these things have happened multiple times since I drove the car off the lot .
Incident date: Nov 17, 2025
While eating dinner, rear back glass shattered last night for absolutely no reason. Walked out of dinner and it was shattered. Police report was filed and taken to local Nissan dealership.
Incident date: Dec 31, 1969
I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated Septemb... Read more
Incident date: Dec 5, 2025
At 7:20am on Dec 5, 2025, we used the remote start on our 2023 nissan rogue which was in our unopened garage. We heard a loud sound and walked out to find the back window shattered. It looks like it blew out by the heating element (defroster) on the window. It was roughly 10 degrees outside and maybe 40-50 degrees in our garage. We have not had this issue in the nearly 2.5 years we have owned ... Read more
Incident date: Dec 4, 2025
APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing the... Read more
Crash
VOLKSWAGEN
ID.4
(2023) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Oct 21, 2025
The chrome trim on the upper center console of my 2018 Ford Expedition Platinum Max has begun peeling and lifting, creating a razor-sharp exposed metal edge in the front passenger compartment. The sharp metal edge is located where the driver and front passenger/children rest their arms and where the console storage is opened and accessed during normal use. The edge is sharp enough to cause deep la... Read more
5 injured
Incident date: Nov 21, 2025
I drive Genesis GV 80 vehicle made in Korea. The information screen on my car keeps displaying very distracting message about SiriusXm radio free music in what are so-called pop-up advertisements that keep showing up randomly while I’m driving distracting me from paying attention to other cars and traffic in general ! I find this quite dangerous and want something done about stopping these ad’... Read more
Incident date: Aug 25, 2025
RECALLED PART FAILED CAUSING DAMAGE TO OTHER PARTS ON VEHICLE, FORD MOTOR COMPANY REFUSES TO REPAIR THE DAMAGE - NO RECALL NOTIFIACTIONS SENT - WE ARE NOT ORIGINAL OWNERS OF VEHICLE
Incident date: Dec 2, 2025
I have a white 2017 Kia Soul. I bought it new in 2017. The paint is peeling off really badly. Something is not right. This is not wear and tear paint peeling it is massive all around the car, especially the hood. The whole hood is peeling. My friend has an old 2011 Kia and his paint is fine. Please help
Incident date: Sep 10, 2025
On 9/2/25, I gave my car to my local dealership to complete routine maintenance and to remedy a safety recall that had been initiated a few months prior. It was supposed to take one day to complete, but I was told that they were having trouble with a certain scan tool and would need technical assistance on their end before they could complete the recall. In short, it is now more than 3 months lat... Read more
Incident date: Nov 25, 2025
Advertisements routinely pop up on infotainment screen and block safety features like X Mode (for snow). They are a driving distraction, as they block all features on the screen and will not disappear until they are interacted with. This means that in inclement weather, I have to INTERACT WITH AN AD before using this safety feature. SiriusXM has refused to remove them. Subaru has said there is not... Read more
NISSAN
ROGUE SPORT
(2018) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Nov 14, 2025
Hello, My drivers side front left window goes up and down awkwardly, almost like it's going to brake the glass when I use it. If there's a recall on this I will gladly like to know. Thank you.
Incident date: Oct 21, 2025
The CVT transmission in my 2018 Nissan Rogue Sport is malfunctioning and poses a serious safety hazard. The vehicle hesitates, loses power during acceleration, and displays warning lights while driving. This failure creates extremely dangerous situations, especially when merging into traffic, accelerating from a stop, or crossing intersections. Despite the widespread CVT issues in Nissan vehicles ... Read more
Incident date: Dec 7, 2017
12 V Battery continues to die and I've had the car less than a year. On [XXX] the battery was dead. Our neighbor put it on his supercharger. On [XXX] the 12V battery low light came on while I was driving 30 miles away. It went off the next day and reappeared on Thursday [XXX] disappeared on Friday and back on Saturday. I called the Future Ford on Monday and technician [XXX] said it only showed 15... Read more
Incident date: Nov 22, 2025
Recall 25V-741 (Manufacturer Recall 68C) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification... Read more
Incident date: Nov 6, 2025
I accidentally ran out of gas and my car died directly underneath a railroad crossing arm. I had been stopped to allow an Amtrak train to go by and my car died when I started to move forward after it passed. Thankfully I wasn't on the tracks, but I was close to them. I immediately got out of my car and the woman behind me said she would help push me out of the way of the crossing arm. I went to pu... Read more
Incident date: Dec 4, 2025
Transmission is sluggish and the RPM’s fluctuate between 1200 and 1400 at any speed going back and forth so the car has a back and fourth motion. Engine failure on 12/3/25 car stopped while driving. Makes a loud knocking sound. Most likely faulty bearings due to poorly engineered camshaft. White pear paint peeling since I purchased car. Capital Honda in San Jose unable to address any issue ... Read more
Incident date: Oct 5, 2024
On Dec 4 around 6pm driving in Chicago area. Weather has been very bad, with snow and extreme cold, leaving roadways and especially alleyways (as they do not receive regular city plow/salt) covered in snow and ice. While creeping over hardpacked snow and ice down an alleyway to access my apartment parking area, the dashboard screen suddenly came on in order to display an ad for SiriusXM. I keep th... Read more
JEEP
GRAND CHEROKEE
(2006) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Sep 8, 2025
On feb 28 2025 I bumped into car at stop light. Don’t know how it happened. 11 4th about 2 as I was stopped behind car at bank, the car lunged forward-jumped- no reason for it. This is the 4th time something has happed. I slammed on brakes so no incident this time. I am being cautious such as staying 1car length back. Vehicle is accelerating without cause.
Crash
Incident date: Oct 21, 2025
The backup camera will sometimes produce a grainy image or prompt a warning the camera isn't working. This issue has been noticed for other vehicles and issued a recall for the Ford Taurus but doesn't cover my vehicles year, 2014. The 2015 recall affects 2015 and later tauruses, 25V695000.
Incident date: Sep 2, 2025
Failed Power Train part that Nissan Knows about( TSB Notify to shops ) and is not willing to fix. This item is failing premature and can definitely be a safety hazard. My wife was driving this when it completely failed. She was afraid her car was falling apart, vibrating excessively. It is the Left hand side motor mounts. It causes serious vibration throughout the vehicle when driving or stopped. ... Read more
Incident date: Dec 2, 2025
Driving long the interstate in South Carolina, all of a sudden there was a loud explosive sound and a crackling sound accompanied by the loud explosion. It startled me!! I gathered myself and put on hazard lights and got over on the far right lane to pull onto the shoulder of the highway. I thought that a tire or two had blown but was not the case. I got back into the car and started visually ... Read more
Incident date: Dec 5, 2025
I bought this vehicle early 2023. From the moment I bought it I’ve had a loud ticking sound come from the dash or the motor when I start the car also when it’s really hot out. It also didn’t blow cold air. So I had to save up enough money to replace the AC components in my 2011 expedition. After I got it “repaired” It only lasted about six months and that’s being conservative. $2000 la... Read more
Incident date: Dec 5, 2025
My vehicle has the factory Snow White pearl paint. It is always parked in a garage. Since may 2025 the paint has been bubbling and cracking causing it to peel completely off of the car.
MERCEDES-BENZ
SLK320
(2002) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Dec 4, 2025
My 2016 Mercedes Benz C300 started giving off funky fumes last year in 2024, now the fumes have turned into the smell of gas in 2025. Everytime that I call the dealership on Rockside Rd./ Broadway, located in Bedford Ohio, they give me an excuse as to why it's not their responsibility to correct the issue. What can I do?
Incident date: Oct 8, 2025
Repeated failure of HVAC system, even after repairs, leads to not only a very cold truck in January in Maine, but inability to defrost the windshield and keep it defrosted. Repairs have been made in January 2025, April 2025, and now has to be repaired again in December 2025. My independent service provider who subscribes to OEM Ford subscriptions, was not made aware of an "internal" service memo... Read more
Incident date: Dec 4, 2025
Exhaust (and therefore carbon monoxide) is pumping into my vehicle whenever the cabin air intake is set to pull in out side air (the windshield defogger only works by pulling in outside air). This poses a serious safety concern, as it leaves us with two options: A lose the ability to see out of the windshield by choosing not to run the windshield fan) or B give myself and my children carbon monoxi... Read more
Incident date: Jul 8, 2025
I was driving 75mph on the highway and my sunroof exploded while driving. It sounded like a gunshot above my head and shattered while going 75mph. This vehicle and other bmws that share the same sunroof glass are not fit to drive on the road until investigated further. There has been recalls and lawsuits for this. This a supplier or install issue when the car was manufactured. It’s not safe whi... Read more
Incident date: Aug 1, 2023
I was driving the vehicle this morning; the temperature was about 16 degrees Freiheit outside and the truck had been sitting out all night. I had the heater on and the rear defroster on. I drove the truck for about 2 minutes on a 25 mph residential street and heard a loud bang. I continued to drive the truck and noticed the driver side pane of the rear sliding glass window had shattered. I did som... Read more
Incident date: Aug 1, 2023
The rear view camera fails to function intermittently and is occurring at a higher rate of frequency. On numerous occasions when the vehicle is put in reverse the screen goes black with a red triangle caution symbol and a white camera crossed out. Now the system is unavailable more then operational. Based on the drivers rear vision when backing in this particular vehicle, the lack of the rear came... Read more
LAND ROVER
RANGE ROVER VELAR
(2018) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Nov 18, 2025
The first indication of problems came when I tried to put the truck in gear and I noticed that the reverse light didn't come on and it wouldn't engage into the gear then as I was traveling down a three-lane highway in the middle lane the car started jerking and like it didn't want to go and then I got to a red light and the truck would not move so I was stuck in the central lane but after engaging... Read more
Incident date: Sep 5, 2025
Oil Filter Housing cracked, leaking oil, smoking in cabin, risk of fire.
HYUNDAI
TUCSON HYBRID
(2024) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Dec 3, 2025
Over the past year, the infotainment/navigation screen on my 2022 Honda Accord was identified as faulty by the dealership as the screen would erratically freeze or select functions on my navigation without any prompting. This occurs often when I am driving the vehicle and is an unprompted distraction that takes my attention away from controlling the vehicle or requires me to pull over to reset my ... Read more
Incident date: Nov 1, 2025
I do not have access to my owners manual. One was not included with the truck when I bought it. I was told I could download it in the app, but I am still unable to do so.
Incident date: May 9, 2025
While driving home after work on the interstate, I was quite startled to see a large popup on the vehicle's main screen; initially I thought it might be some sort of vehicle-problem, but it was a large advertisement for free access to SiriusXM for a limited time. The ad covered the screen and was quite jarring while driving in traffic. In order to close it, I pressed a red X in the upper corner.... Read more
POLESTAR
POLESTAR 2
(2021) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Nov 29, 2025
while driving smoke came from under my hood by the time i opened it was a full blown fire on the passenger side near the fuel injectors and spark plugs. we called 911 police and fire department came a nearby business owner loaned a fire extinguisher and we got the fire out. the fire men say it was caused by a spark plug that had came out caught spark with oil or gas it damaged hoses electrical and... Read more
Fire
Incident date: Dec 5, 2025
On [XXX] apex [XXX] Central I was driving west on [XXX], approaching the bridge that crosses from [XXX] to [XXX] and I heard a loud pop,I looked to my left and the driver's side window exploded with the glass shattering into tiny pieces and leaving a huge hole in the window with chunks hanging down.By the grace of God I did not have glass in my eyes or face drive to safety covering my face w my sw... Read more
JEEP
GRAND CHEROKEE
(2025) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Jun 12, 2025
Battery is constantly dead and truck loses power. Goes into BATTERY SAVER MODE. Had the battery replaced twice by Ford. Many other owners report the same problem.
POLESTAR
POLESTAR 2
(2022) - UNKNOWN OR OTHER
Dec 5, 2025
Incident date: Dec 4, 2025
The car has a strange thump when driving around 70-75. This is always and the dealer says it’s normal, which is not true! This weird thump is now happening at lower speeds and also a weird shuddering at speeds around 25-40. Shudders are more random Also starting at about 8-10,000 miles randomly while driving highway speeds 70-75 the vehicle shudders /vibrates for about 20 seconds and then stops.... Read more