Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Oct 1, 2025
For the past year I keep having to replace the catalytic converter, ignition coils and spark plugs every 2/3months. I just replaced the catalytic converter in October with a tune up. A month later had to replace spark plugs.
Incident date: Dec 4, 2025
On more than 10 occasions the SUV gets stuck in neutral upon starting the car. You can only switch between Park and neutral and are unable to drive the car. It will not go into drive or reverse. Sometimes this problem lasts for 10 minutes. The car will not shut off during that time even when you press the stop button the screen just resets. The only solution is to wait or to press the hard reset ... Read more
Incident date: Oct 30, 2025
My 2017 Toyota RAV4 suddenly caught fire while it was parked in front of my home. The vehicle was turned off and had been parked for several minutes. Without any warning, flames started in the battery area and rapidly spread, resulting in a total loss of the vehicle. The Wylie, Texas Fire Department responded and extinguished the fire. Component or System Involved: Exact cause UNKNOWN. Fire appea... Read more
Incident date: Oct 1, 2024
WE ARE SCARED TO DRIVE OUR VEHICLE AND WE HAVE GRANDKIDS WHO RIDE WITH US . I WOULD LIKE THE DEALERSHIP TO ALLOW US TO TRADE THIS IN WITHOUT ANY HASSLE. URGENT: FIRE RISK WHEN PARKED An urgent safety recall has been issued for this vehicle and the manufacturer has recommended that you follow their instructions on how and where to park this vehicle. More information is available under NHTSA Reca... Read more
Incident date: Dec 9, 2025
2003 Saturn Vue ignition switch. The switch was replaced under a recall with a switch that has the same defect; the key can be removed while the vehicle is in operation. The dealers refuse to replace it saying the car had the recall completed. They do not acknowledge the replacement has the same problem as the original. I feel they are required to do a second replacement under the recall ... Read more
Incident date: Oct 18, 2025
My check engine light came on and the diagnostic code was p1098. I noticed there was a special warranty for my make and model and engine but for some reason mine does not have this special warranty. I have researched and found out this is a common problem with these trucks. I think there should be a recall for this as it poses safety problems and concerns when it enters limp mode
Incident date: Nov 24, 2025
Subject: Formal Safety Complaint – Jeep Wrangler 4xe (VIN ending XXX) To Whom It May Concern, My name is [XXX] , and I am filing a formal safety complaint regarding my 2024 Jeep Wrangler 4xe, leased through Stellantis Financial Services. The vehicle is currently under multiple active recalls, including a high‑voltage battery fire-risk recall (68C) and Recall 78C, with no available remedy. I... Read more
Incident date: Nov 24, 2025
Unknown needing help with new purchased car. Bought this car October/2025 with 93k on engine. Already been to dealership i Bought it from to have current issues im dealing with checked out and they only listen to it and said it was injector ticking clatter. Since then ive seen white smoke and the car burning excessive oil. I am adding oil to the car every 2-3 days. Still noticeable smoke and sme... Read more
Incident date: Nov 29, 2025
On 12/3/2025 at approximately 9:46 am, I was driving at about 30 mph when a SiriusXM advertisement suddenly appeared on the infotainment screen. The pop-up took over the entire display and required manual dismissal to regain access to navigation and audio controls. This interruption forced me to divert my eyes and hand from the road. I have video evidence showing the ad appearing while the car wa... Read more
Incident date: Nov 26, 2024
For about 23,000 miles our mechanic has mentioned that the engine is burning oil. The exhaust pipe is covered in black soot. I monitor the oil level and it is always low even after oil changes with no oil leak. This has been provided to Kia with no remedy. Recently our Sorento was in a busy highway and the check engine, oil and battery lights came on and the car went into limp mode. We had the ve... Read more
Incident date: Dec 6, 2025
I informed the dealership of ignition switch recall shortly after purchasing vehicle. The dealership stated " the VIN number shows no recalls". And that was it said there nothing showing up. I KNOW ignition switch is messed up because every time I would turn the car off I could still feel it running. I've had my car a year and now it will not crank due to ignition switch and now fuel air intake is... Read more
Incident date: Oct 15, 2025
Notice significant rust or corrosion on my 2010 Subaru Legacy, especially on the subframe. Had it professional inspected and confirmed on December 6, 2025 because it was making a squeaky noise when I applied the brakes. I purchased this vehicle 02/15/20 used, was not told about corrosion. Bought vehicle at Maxon Buick GMC in Union, New Jersey. Also,my headlight bulbs keeps going out every year sin... Read more
Incident date: Jul 12, 2025
Suddenly at 82,000 miles, my 2020 Jeep Wrangler Sport S 4 door began shaking uncontrollably while I was driving. It was a terrifying experience. I took it to the mechanic and he replaced the steering damper. The uncontrollable shaking continued. The mechanic replaced the steering damper again. The shaking continues. I have had a wheel alignment and tires balanced. I am scared to drive the ... Read more
Incident date: Nov 19, 2025
I am filing this complaint because my Fiat 500e has an active safety recall, but I have been unable to obtain a safe, reasonable, or competent recall repair. There is no qualified Fiat service center within a practical distance of my home in Toledo, Ohio. The nearest authorized location, Yark Chrysler Jeep Dodge Ram, previously mishandled basic warranty EV service and routed my car to unqualified ... Read more
Incident date: Dec 5, 2025
The ICCU on my 2023 Hyundai Ioniq 6 failed on December 5, 2025 after 19,616 miles. Luckily, the car was parked in my driveway when this occurred. If the car was in motion when the ICCU failure occurred it would have been very dangerous. The car cannot be driven. The car's system shows Hyundai Diagnostic Trouble Code (DTC) P1A906. The problem has been confirmed by a dealer. A new ICCU has been ord... Read more
Incident date: Oct 6, 2025
The wireless phone charger in my 2023 VW Tiguan does not function as intended and consistently fails to charge any phone, regardless of placement, brand, or case. The charging pad repeatedly disconnects, overheats the phone, or never initiates charging at all, making the feature completely unusable. This is a safety concern because it encourages drivers to handle their phones while driving after a... Read more
VOLKSWAGEN
JETTA
(2013) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Dec 8, 2025
It seems like the computer has defaulted to receive the lowest possible gas mileage- if this is somehow communicating with the fuel system- its definitely affecting how much mileage I could be getting and robbing me of up to 100 miles per tank.
LAND ROVER
DISCOVERY
(2024) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Oct 1, 2025
I am submitting this complaint regarding Safety Recall 34J6, which is listed as INCOMPLETE for my 2013 Volkswagen Jetta Hybrid. I brought my vehicle to Volkswagen of Murfreesboro, Tennessee to have this recall performed. The dealership refused to complete the repair, claiming it was “too old” — a statement that is factually and legally incorrect. Federal law and NHTSA regulations require ma... Read more
Incident date: Nov 25, 2024
I had found a leak coming from my 2021 Acura RDX early November. I took it into the dealership December 1st to get it diagnosed and they stated that the transmission and transfer case needs to get replaced. du The problem has been confirmed by the Bloomington Acura dealership on December 1st 2025. After doing research online it looks like this has happened to multiple people with different Acura M... Read more
Incident date: Dec 8, 2025
Aloha, TSB NTB22-028 and NTB23‑018, March 2023 clearly a defect pattern in the infotainment system. Audio distorts and navigation screens freezes which could result in an accident. I contacted Nissan consumer affairs case # XXX. It was escalated to an area manager who recommended I reach out to NHTSA. Nissan is only willing to cover 50% of the cost to replace the infotainment system. Hopeful... Read more
Incident date: Nov 1, 2025
My rear windshield shattered in January 2025 while I was setting in the parking lot of a store. It was replaced in 1\6\2025. Today 12\8\25 my rear windshield shattered again while I was coming out of a store to my vehicle. I talked to the dealership as soon as it happened and they said that Acura knows about it but does not have a recall. So, I looked up about 2019 rear windshield shattering and t... Read more
Incident date: Dec 1, 2025
TACOMA FRAME IS RUSTING AND SO ARE OTHER KEY COMPONENTS OF THE FRAME, SUPER WHITE PAINT IS ALSO CHIPPING IN VARIOUS LOCATIONS SUCH AS FRONT BUMPER AND DOOR FRAMES
POLESTAR
POLESTAR 2
(2021) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Oct 16, 2025
I parked my 2025 Nissan Rogue in my attached garage on Thursday night. I went into the garage on Sunday evening and saw that the rear windshield had shattered. The perimeter of the windshield had pieces missing, those were on the garage floor behind the car. At this point the glass was still attached. However, I needed to retrieve an item inside the car. When I gently closed the door, a chunk of... Read more
Incident date: Nov 27, 2025
The vehicle is subject to NHTSA Safety Recall 25V572 (Manufacturer Recall Number 25S89) regarding the rear-view camera wiring harness. The manufacturer has notified owners of the safety risk but indicates that the remedy parts are currently unavailable and has failed to provide a specific timeline for repair. I have contacted the authorized dealer and the manufacturer requesting a remedy or an in... Read more
Incident date: Dec 8, 2025
I have been having issues with shift to park message for a yr now and it just gets worse and do not have the funds to pay for it myself bu5 see that it is a recall and gm is covering cost for other makes models of my same yr for same issue takes sometimes 20 minutes to mess with my shifter until I can finally park my car where it shuts completely off. This is a safety risk as 1 it could roll away ... Read more
Incident date: Dec 8, 2025
Description of Problem: INSTRUMENT CLUSTER COMPLETE FAILURE My 2016 Tesla Model X instrument cluster has completely failed and permanently displays "CAR OFF" regardless of the actual vehicle status, including while actively driving at highway speeds. Critical Information I CANNOT See While Driving: Gear position (P, D, R, N) - I have no visual confirmation of what gear the vehicle is in Vehicle s... Read more
GMC
SIERRA 1500
(2020) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Jul 8, 2022
Having problems with sudden braking and not accelerating after stopping at lights or stop signs. No warning lights came on. I dropped it off at dealership. They are keeping the vehicle due to safety concerns while driving the vehicle
FORD
EXPEDITION
(2019) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Sep 8, 2025
After my last oil change on October 29, 2025, I began noticing a persistent gasoline smell outside the car. Concerned, I took the vehicle to Prince Honda Tifton and explained the issue in detail. They inspected it but reported no leaks and said everything looked fine. However, the odor continued. Starting December 1, 2025, I began smelling gasoline inside the car, with a particularly strong odor w... Read more
Incident date: Jun 5, 2015
2019 Ram Laramie 1500 instrument or cluster panel goes blank or speedometer goes blurry and unreadable.
GMC
SIERRA 2500
(2021) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Nov 30, 2025
The OnStar System completely shut down. The module stopped working while driving and now there is no communication to the vehicle.
Incident date: Sep 4, 2025
The glass sunroof exploded on our 2022 Honda Odyssey. No prior issues, dents, etc., serviced consistently by the local dealership. While driving on the highway an explosion sound occurred overhead. No overpasses were nearby, nor were any projectiles witnessed. Thankfully, the interior sunroof shade was completely closed, preventing the thousands of pieces of broken glass from falling into t... Read more
MERCEDES-BENZ
GLS 450 4MATIC
(2025) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Dec 5, 2025
I purchased my 2025 Chevrolet Silverado 2500HD new from Wilsonville Chevrolet in Oregon. Since owning the vehicle, I have experienced a noticeable shutter/vibration at highway speeds, consistently between 70–75 mph, whether towing or not. The shutter feels like it is coming from the transmission or driveline, and it occurs on multiple road types and conditions. I reported this issue to Wilsonvi... Read more
Incident date: Dec 8, 2025
Porsche dashboard leather shrunk and staples pulled out. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked and recommended replacing it. This is a very common issue.
JEEP
WRANGLER 4XE
(2024) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Dec 8, 2025
UNKNOWN FUEL LEAK needs added to Recall list . It is currently at the Chevy dealership in Van Buren Arkansas getting looked at on the fuel leakage. I'm going to upload some documents for y'all to look at and consider. Everything that has been stated in these recall is exactly what my car is doing and has wrong with it. I'm just asking for it to be added on this recall list because it needs to be y... Read more
Incident date: Feb 5, 2025
Tire monitoring system started with one tired then on to all tires one at a time came on. Then one at a time went off. Also the big display doesn't turn off when vehicle does. I have to turn truck back on and off again to get it to shut off. Just randomly shuts off going down the road. Passenger screen doesn't turn on most days. Also lights turn on by themselves in thr middle of thr night.
Incident date: Nov 19, 2025
Back up camera is flickering and goes to a blue screen glitches multi colors.
Incident date: Dec 5, 2025
Batteries in the brand new 2026 Hyundai Palisade are failing by dying unexpectedly with under 500 miles on the vehicle. I have documented over 20 instances with new owners online. This is a safety concern because it can leave people stranded in cold weather. It appears to be an issue with the digital key. I contacted Hyundai and they are not concerned. They just test the battery and say they ... Read more
Incident date: Mar 8, 2025
Per Federal Motor Vehicle Safety Standard (FMVSS) No. 401 an emergency release in any enclosed trunk compartment large enough to hold a person (generally defined as having a volume of at least 1.2 cubic meters or similar dimensions that could pose an entrapment risk). My 2026 Tesla Model Y DOES NOT have an emergency release in the front trunk (frunk) area and it appears Tesla Model Y’s manufactu... Read more
Incident date: Oct 7, 2025
This sunroof has a rattle that will not stop. I have taken it to a Toyota Dealer twice, and was told this was a known issue and will do what they can to help with the rattle. The sunroof shakes and rattles like glass hitting the tracks, or glass hitting metal when driving down the road. I am afraid one bump will shatter the glass. Will be returning to the dealership for a third time today to see ... Read more
Incident date: Dec 8, 2025
I was pulling into a parking spot outside of a Costco and suddenly the car began to accelerate uncontrollably, and I couldn't stop the car. It ended up hitting the car in front of me, pushing it out of the spot and then hit the car next to us. Fortunately, there was no one in any of the cars hit but the entire experience was completely terrifying, and someone could have been seriously injured. ... Read more
Crash
Incident date: Dec 3, 2024
I own a Jeep Wrangler 4xe that has multiple active Safety Recalls involving risk of fire and sudden loss of power. The dealer refuses to provide an immediate remedy and Stellantis has denied providing safe transportation while the recall is unresolved. Stellantis representatives told me to continue driving the vehicle despite the documented safety risk. I already opened a case with Stellantis (Ca... Read more
Incident date: Dec 31, 2020
The problem is with the Infotainment system. It was replaced once under warranty but is again malfunctioning. The infotainment system controls some critical features of the vehicle. One instance is when trying to calibrate tpms after a low condition, it is impossible to get control of the display as it makes "Ghost" selections or is hung up. Resets both hard and soft do not work. Removing the nega... Read more
CHEVROLET
SILVERADO 1500
(2020) - UNKNOWN OR OTHER
Dec 8, 2025
Incident date: Dec 1, 2025
Rear backup camera feed fails to display on infotainment screen. The issue appeared about a month ago and persisted until I took it into the dealership. The service center updated the software, and the camera initially worked properly again, but within 2 weeks of the repair, the issue recurred and persisted. Federal safety standards require all vehicles made after May 2018 to have functioning back... Read more
Incident date: Nov 29, 2025
Horn on vehicle is too quiet. Poses a safety risk for cars who will not be able to hear it. Volume needs to be increased or put an actual horn on the vehicle.
Incident date: Dec 7, 2025
Transmission line has worn a hole from the location it sits under the jeep. The metal hose now has a flat spot. This is because its rubbing on the metal plate below it. I attached photos. I do have a video of what we are seeing and how it’s happening. Yes, it was taken to a dealership for proper diagnosis. Part is unavailable, because of a common issue. No dealership’s are willing to sell ... Read more
Incident date: Sep 15, 2025
Scheduled a Recall appointment to get 25V-785 fixed. Arrived at the dealer National City Ball Honda at 0655. Walked inside service department for assistance. José Rodríguez was already assisting another customer so waited until he finished. They walked outside, José saw his buddy outside and greeted him with a handshake and a quick hug. They walked inside at which point I informed José that I ... Read more
Incident date: Dec 6, 2025
CV axel clicking when turning. Most noticeable when outdoor temperature is cold. Also when applying right turn signal and making the turn. After making the turn when the switch goes back to neutral it will bump on the left turn signal and it will signal 3 times causing confusion to other drivers.
Incident date: Nov 25, 2025
Rear subframe corrosion
Incident date: Dec 7, 2025
Safety concerns of Sam Leman Mazda located in blooomington IL installed a radiator from auto zone instead of using Mazda-approved parts. Sam Lemans modified other vehicle components to make the auto zone part fit and initially suggested using zip ties. My vehicle was held from Nov 5-25, 2025 while the dealership attempted to figure out how to alter components to fit the Auto Zone part - my choice... Read more