Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Dec 11, 2025
The backup camera on this vehicle is basically useless at night if there are no streetlights around. I don’t know if this is a combination of a poor camera and dim reverse lights or just a bad camera, but I think it’s a safety hazard. This is new vehicle using current technology, the camera should be able to see at night, or the reverse lights need to be brighter. What is the point of a revers... Read more
MERCEDES-BENZ
ML350
(2014) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Nov 7, 2025
I am reporting a safety concern with my 2023 Hyundai Ioniq 5 related to Hyundai placing remote safety features behind a paid subscription. Hyundai has locked two functions that affect safety: (1) the ability to remotely check the vehicle’s battery state of charge, and (2) the ability to remotely unlock the doors from a phone. These functions previously existed under BlueLink but were removed un... Read more
Incident date: Nov 11, 2025
I was having intermittent starting issues. After a starter recall was done, things got worse. Idrive will not turn off and car wont start draining battery. Battery was replaced and car still having idrive and start issues. It would not start after being hot. I was told extended warranty is not covered and that the center console was the problem after diagnostic. They want approximately $3000 to re... Read more
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Dec 11, 2025
I saw the report regarding models of Chevrolet trucks not receiving owners manuals from factory. I purchased a 2026 GMC AT4 in early October 2025. It didn't come with a manual either. I emailed my sales person at Ewing GMC in Plano, Texas informing him that it was missing the manual and I was told that GM had decided to only include physical manuals with Denali grade trucks. This didn't make any s... Read more
Incident date: Feb 11, 2025
The back up camera is inverted. It shows perfect on the screen. Just inverted. There is a known recall for other 2019 dodge vehicles for the same issue. NHTSA 25E052. How is the grand caravan not included in this. They are having the exact same issues.
Incident date: Dec 5, 2025
Back windshield shattered and blew out with zero impact. Car was parked Manufacturer denies responsibility . Independent company repaired because dealer was booked and needed fixed quickly. No one injured glass all over back of car and trapped in base of doo now because of faulty design. No warnings at all.
Incident date: Apr 15, 2025
On July fourth, while driving, the vehicle began to shake and make a rattling noise, shifted into park, and the dashboard lights lit up. While attempting to reach the safe side of the road while driving downhill on a busy road, the car lost power. I was able to pull over, restart the car, and reach a safe destination. I took the vehicle to the mechanic, who initially said I needed new tires, so al... Read more
Incident date: Dec 2, 2025
The forward sunroof in my brand new Sequoia exploded, sounding like a gunshot. It showered me, my [XXX] and [XXX] in glass. This was caused from a DEFECT and not an impact or outside source. Our safety was incredibly risked by this explosion. I could have swerved and crashed with the loud bang of the explosion and this put others at risk as well. There are multiple class action lawsuits wit... Read more
2 injured
Incident date: Dec 10, 2025
Original owner of a 2021 GLE, purchased on April 21, 2021. The vehicle is currently 4 years and 6 months and 22 days old with approximately 49,000 miles. Despite meticulous adherence to all scheduled maintenance performed and no warning lights activated the vehicle suddenly shutdown and would not restart. According to MB maintenance department it suffered a catastrophic and complete engine failur... Read more
Incident date: Nov 1, 2025
The car has a "Shift to Park" error message. We noticed a recall for other 2018 Traverse vehicles and wonder why ours is not covered. Car will not shut down completely. Battery is drained. Dealer is requesting $767.43 to repair when other GMC/Chevy vehicles are identified in a recall.
HYUNDAI
SONATA HYBRID
(2023) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Dec 7, 2025
Was at work parked in my 2023 Nissan Rogue at 5:30am today,when rear back windshield exploded. Sounded like a gun shot, defroster was off, temperature was about 29 degrees.
Incident date: Oct 17, 2025
The back up camera makes a loud very distinct noise and attempts to cut on when not necessary. Pops up on screen going forward in addition to backwards like it is supposed to do. comes on when braking, turning, going over bumps, all reasons when not necessary and it is very distracting to the driver.
Incident date: Oct 17, 2025
I am reporting a repeated safety-related defect involving exhaust intrusion into the cabin of my 2022 Volkswagen Taos. The vehicle experienced loss of power, coolant loss, and engine warning indicators, and was serviced twice by Volkswagen Southtowne in Sandy, Utah. First Incident – Vehicle Returned as “Safe to Drive” During the first repair visit, the dealer diagnosed issues involving the... Read more
Incident date: Oct 20, 2025
Vehicle has a repeated issue recognizing that it is in park when trying to turn vehicle off. This causes concern that the vehicle may not actually be in park, will not fully power down therefore draining the battery and leaving driver stranded, or lead to other body control module/shifting problems. This is a known issue with GM spanning multiple years and multiple models. The only official fix ... Read more
Incident date: Dec 11, 2025
When the AC system is turned on, the idle increases from 740rpm to 760rpm. It engages the torque converter in the automatic transmission causing the car to move forward on its own. This makes it difficult, whether you are in traffic or at a stop light where there are vehicles stopped infront of you. The driver has to press hard on the brake pedal to keep it from moving forward. The local Toyo... Read more
Incident date: Nov 12, 2020
Original dash is cracked from windshield to front & down and is barely sitting there. When driving down the road, dash shakes & makes it difficult to see the gauges, providing a hazard
Incident date: Nov 30, 2023
We had road issues recently and the care stalled on Thanksgiving. We ended up having it towed to 2 mechanics, the final mechanic determined that this issue is a recall for other Hondas. Ours is not listed. I called the recall hotline and they will not fix the car under the recall because they did not add our VIN number to the recall. They informed us we could pay for the repair and keep our receip... Read more
Incident date: Dec 2, 2025
The climate control system on my 2019 Ford Ranger has a recurring failure that prevents the vehicle from properly adjusting temperature or directing air through the vents. The failure causes a constant clicking/snapping noise behind the dashboard, and the blend door does not move when the temperature is changed. This malfunction matches Ford’s published SSM 49264, which identifies a known defect... Read more
Incident date: Sep 16, 2025
I went to start my car and pull out of a parking lot when the power steering would not turn on. I tried starting and stopping the engine multiple times. I eventually left the car and returned later for it where the power steering was back on and fully functioning. I had a friend drive me and the vehicle to my house to be towed to a jeep dealership the following day. The power steering went out and... Read more
Incident date: Feb 11, 2025
Power steering would not work. Luckily I was pulling into my own driveway when this happened. The car was brought to the nearest Jeep dealership which I was then told they could do nothing about and no problem was visible on the computer or when they drove the vehicle. The vehicle was returned to me with no resolution.
Incident date: Jan 1, 2023
When there’s heavy rain, the horn is muffled very badly you can barely hear it.
Incident date: Nov 28, 2025
The sunroof has leaked pouring water into the car. October 29, 2025 This is the second time this has occurred. First flood was January 3, 2023. Volvo covered the first repair done by a Volvo dealership. The current estimate to repair is $13,000 by the Volvo dealer. They have the car. The electronics have not been checked yet or are part of the estimate. It is unsafe to drive a car if the electroni... Read more
Incident date: Dec 8, 2025
On 12.102025 the panoramic sunroof exploded while I was driving home, with my son in the car. Out of no where it was this huge explosive sound that, sounded like a gun shot or something. It was day time the sun out just driving along. The dealer did not state anything was wrong with the sunroof. I purchased this vehicle in November of 2025. The sunroof was not inspected upon purchase it was explai... Read more
Incident date: Dec 11, 2025
[XXX] Problem: Multiple tire blowouts causing safety hazards and air-suspension damage Complaint Summary: My 2024 BMW i7 has experienced multiple tire blowouts, including the most recent , two within days of each other (12/8/2025 and 12/10/2025). On 12/8/2025, BMW replaced the right rear tire and advised me that the vehicle was safe to drive. Two days later, the left rear tire suffered the s... Read more
Incident date: Dec 10, 2025
7000 miles and car having Axel issue like all other Honda Prologues. Someone lost control already. I am really worried
Incident date: Dec 5, 2025
When I shift my car into park and turn off the engine, an error message appears-"Shift to Park." Although the dashboard displays that the vehicle is in park, the radio and lights remain active & I am unable to turn off my car. To resolve this issue, I must restart the car and cycle through park, reverse, or neutral before attempting to shift back into park again. It often takes multiple attempts ... Read more
Incident date: Oct 30, 2025
Telematic Module System is malfunctions with a nationwide recall on the part. Chevy representatives have no date for when the part will be in. The computer system in the car is not working. I can't reach OnStar the internet I pay for doesn't work. My car has been in the service department for a month this year for the same problem and it's out again. Engineers from Chevy have worked on it as well.... Read more
TOYO
ALL RADIAL TIRE
(9999) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Dec 10, 2025
This vehicle is affected by NHTSA Recall 25V644 (starter motor – fire risk). The recall remedy has been listed as “Remedy Not Available” since September 25, 2025, and remains unavailable more than two months later. BMW did not notify me about this safety recall. I only discovered it after a third-party platform automatically deactivated the vehicle due to the open recall. In addition, this... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Dec 8, 2025
Floorboard carpet on driver side is defective and not properly secured. Carpet is cut too short. Carpet has no securement mechanism across width of carpet. Carpet has loosened and began sagging directly behind gas and brake pedals. Insulation is clearly visible where carpet is defective. Issue was reported to dealership of purchase and Honda Motor Company (HMC) representative inspected carpet fabr... Read more
Incident date: Dec 31, 2001
I have been experiencing issues with oil consumption, having to get oil changes every 2 months and sometimes monthly with no reported leaks from 2 different mechanics. I have been very high maintenance over my oil. While I was driving on the highway, my vehicle began to shake and a knocking sound was heard. I felt the vehicle begin to jerk but no warning lights were on. I was no longer able to dr... Read more
JEEP
WRANGLER 4XE
(2021) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Mar 15, 2021
It is unknown what system failed. While coasting to slow for the stopped car in front of me, the car began aggressively accelerating without warning. Adaptive and standard cruise control were both off. Lane keep assist and road departure were also switched off. Due to the slick nature of the road, the acceleration left me traveling far too fast with little space to stop. After sliding to a stop, I... Read more
Incident date: Dec 10, 2025
The horn has broken 4 times. I was told that it is a design defect in the car and there is no permanent fix. Water gets in to the horn when it rains and because of the location of the horn it would have to be moved to fix it. Hyundai is aware of this safety issue and has not issued a recall because there is no permanent fix. They are supposed to be buying back my car but are dragging their feet. I... Read more
Incident date: Feb 15, 2025
The bar came loose on my panaromic sunroof the shade has fell back and is off track. My car is a 2022 Ford Escape.I only had my car for two years. I was driving and heard the raddling nose while driving. The two sided adhesive came loose.I shouldn't have to pay for this.
Incident date: Dec 9, 2025
Heavy vibration/ shaking felt in steering, floorboard, seats and all. I purchased this car February 14, 2025 and reported this within 24 hours of be driving the car home. I was told it most likely was due to the car sitting on the lot for over 300 days. First took car back for them to assess 3 days after purchase. I was told to drive it and put 500 miles on it and see if it self corrected. It... Read more
FORD
MUSTANG MACH E
(2025) - UNKNOWN OR OTHER
Dec 11, 2025
Incident date: Dec 10, 2025
Purchased a brand new 2026 Ram 1500 RHO on 11/28/25 and it has been back at the dealership since 12/2/25 the vehicle had brake lines leaking as well as miss aligned body panels and scratches they need to replace the brake line assembly at one of the wheels they are replacing a fender realigning the hood and vender painting the new fender touching up paint on the rear fender and hood this vehicle... Read more
Incident date: Dec 2, 2025
My F150 2023, while driving at slower speeds on four different occasions while applying the brakes, the truck will start accelerating all on its own! I contacted a ford dealer and they verified on their end that the truck has done this. I have also read from other owners having this same situation.
Incident date: Dec 10, 2025
My 2019 Toyota RAV4 experienced a dangerous electrical and transmission failure that ultimately caused the vehicle to stall while driving and made me lose control. For several weeks before the incident, the vehicle showed subtle hesitation when accelerating but no warning lights. After the car stalled and spun out coming off the Ben Franklin Bridge onto I-76 near downtown Camden, police responded,... Read more
Incident date: Dec 10, 2025
While on a stretch of two lane highway with no shoulders I got some flashing error messages that were too quick to read, then the car made the shutdown sound like when you turn the car off, and said “Goodbye” on the screen. The gas pedal was unresponsive, pulled itself away from my foot. The screen showed what it normally shows when you turn the car off - option to charge immediately or precon... Read more
Incident date: Nov 12, 2025
I had a coolant link problem they couldn't find or fix even after taking it in over 4 times ,how I have a blown head gasket ,also different components in my Ac keep going out have had to fix 3 times in the last 3 years, both these are know issues for this year honda
FORD
BRONCO SPORT
(2021) - UNKNOWN OR OTHER
Dec 10, 2025
Incident date: Dec 10, 2025
In the last twelve months, the vehicle has been serviced six times for ongoing issues related to the hybrid system, yet the problems persist. Despite multiple visits to the dealership, the defect remains unresolved. My 2023 Jeep Wrangler has an active hybrid battery recall (68C), which according to NHTSA is an extension of the earlier 95B recall involving risk of fire related to the hybrid batter... Read more
Incident date: Nov 11, 2025
My Check Engine Light came on today. I went to Advance Auto Parts and had them check the code (P0171). I took my vehicle to University Ford in Huntington and expressed concern that my fuel injector may cause a fire and I am not comfortable driving the car. They could not diagnose my car or loan me a safe vehicle. They sent me away in an unsafe vehicle. I am to bring the car back in the morning at ... Read more
Incident date: Dec 10, 2025
Formal complaint — outdated Android/Google Built-In security patch level on 2024 Chevy Silverado; potential cybersecurity defect and negligent maintenance by manufacturer. I am submitting a formal complaint regarding a critical cybersecurity and software maintenance defect in my 2024 Chevy Silverado. The vehicle runs Google Built-In / Android Automotive OS with an Android Security Patch Level of... Read more
Incident date: Dec 10, 2025
My back window shattered into a million pieces and the car has been parked under my carport since 4 pm on Monday evening and has not been driven at all since then. Went to walk my dog on Wednesday at around 2:15p noticed glass on the ground and looked and back window was in pieces still attached to the car. I live at least 500 feet off the rode and have no neighbors near my cars.
GMC
SIERRA 1500
(2019) - UNKNOWN OR OTHER
Dec 10, 2025
Incident date: Apr 24, 2023
Formal complaint — persistent, non-disableable Bluetooth transmitter in [2024 Chevy Silverado] / privacy & safety risk; request for remediation and recall assessment I am writing to file a formal complaint regarding a safety and privacy defect in the infotainment/telematics system of my vehicle, a The unit runs Google Built-In / Android Automotive OS. This complaint documents technical evidence... Read more
Incident date: Aug 19, 2025
Driving down the interstate 2 days in a row cruise control 72 mph and go into reduced engine power. I believe it is the EGR cooler as well as many other people’s are having the same issue.
Incident date: Dec 10, 2024
Vehicle occasionally experiences throttle hesitation. This generally happens from a stop when starting to initiate the throttle. This issue has nearly caused an accident.
Incident date: Nov 24, 2025
I crossed red light, truck coming from my left , I hit his car side , he hit my front car , my airbag didn't open although it is totally loss , despite the other car air bag opened
Crash
1 injured
Incident date: Aug 20, 2024
December 2025: Yet ANOTHER horn failure. Pressed the vehicle's horn to alert another driver that they were drifting into my lane on the highway, and it FAILED to produce the loud sound that it is SUPPOSED TO make. It needed to be replaced again for the FOURTH time. Part 96611-J9500 was replaced—AGAIN. This is a continued safety issue that Hyundai has neglected to address and fix. Spontaneous hor... Read more
NISSAN
PATHFINDER
(2024) - UNKNOWN OR OTHER
Dec 10, 2025
Incident date: Mar 1, 2024
August 2024: Horn malfunction/failure. Pressed the car's horn, and it FAILED to produce the loud sound that it is SUPPOSED TO make to warn others of possible danger. It continued to not work and needed to be replaced for the third time. Part 96611-J9500 (Horn Assembly) was replaced for the THIRD time on this vehicle.
Incident date: Feb 27, 2023
Shift to Park Issue - this is a know issue/recall for the 2019 GMC acadia yet it when I enter my VIN number the recall doesn't show up as a problem. YET it took me 10 tries yesterday to try and turn my car off because each time I went to turn it off, I got the message to Shift it to Park. This has been occurring weekly since I purchased the used car in August 2025.