Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Sep 1, 2025
The seatbelt grinds away the frame around it.
Incident date: Dec 14, 2025
While exiting a parking area, the vehicle’s Autopilot/driver-assist system engaged during a tight right-hand turn. At the time of the maneuver, my hands were not actively controlling the steering wheel, as the system appeared to be managing the turn. The vehicle failed to properly account for curb proximity and steered too close to the curb, resulting in the wheel striking the curb and causing v... Read more
Crash
TOYOTA
SIENNA HYBRID
(2025) - UNKNOWN OR OTHER
Dec 14, 2025
Incident date: Oct 7, 2025
As I began driving errors popped up engine failure, electrical system and hybrid system errors, the gas pedal would not move beyond 10 miles per hour, the brakes made a weird noise as if were trying to start the car. This happened with no warning.
Incident date: Dec 2, 2025
I drove my car today after it snowed a few inches the night before and while I was driving, I tried to press the horn, but there was no noise coming from the horn. when I went back home I noted that the speaker used for the horn is located near the passenger side wheel well. The speaker was blocked due to snow accumulation. This is dangerous because that means whenever there’s any snow on the r... Read more
Incident date: Aug 1, 2025
I was driving down the interstate at normal speed, normal road conditions, clear weather conditions when my panoramic sunroof suddenly exploded with all of the glass coming down on me and inside my vehicle. The sound was similar to a gunshot
Incident date: Dec 12, 2025
Yesterday I was driving and the pickup truck put itself into neutral and died in the middle of the road and almost got rear ended with my kids in the car. The car would not start again and no codes were given.
TOYOTA
SIENNA HYBRID
(2025) - UNKNOWN OR OTHER
Dec 14, 2025
Incident date: Oct 7, 2025
The heating system in my 2024 Tesla Model Y failed after only one winter season. Under normal HVAC operation, the vehicle blows cold air and does not provide cabin heat. Heat only intermittently works when defrost mode is selected. This failure affects the vehicle’s ability to safely operate in cold weather, including proper windshield defogging and defrosting. A loss of heating presents a safet... Read more
Incident date: Dec 1, 2025
See recall above. We just spent $55,000 on this vehicle in order to safely transport and travel with our two year old and newborn. The fact that Toyota does not have a remedy available for this major issue is completely unacceptable. The recall notice states that our only current "remedy" is to not use the second row seats, which is not feasible since child safety seats only safely install in th... Read more
Incident date: May 9, 2025
CV axle clicking noise when turning left
Incident date: Dec 13, 2025
While driving, I used the factory wireless phone charger in my Honda CR-V with an iPhone 15 Pro. The phone was placed directly on the charging pad with no case and Apple CarPlay was in use. During an extended drive, the phone failed to charge beyond approximately 50% and became excessively hot. Charging appeared inconsistent or stopped while heat continued to increase. I am concerned that the wi... Read more
Incident date: Nov 1, 2025
Throttle hesitation from a stop, when pressing the accelerator truck does not move then suddenly will accelerate. This can cause delay when pulling in or out of intersections / traffic making it a safety hazard as the driver is not in control of the vehicle as it is random when it occurs. Multiple other vehicle owners of the same make model of this year and others of the same generation have made ... Read more
Incident date: Dec 1, 2025
When in stop and go traffic, almost coming to a complete stop or completely stopped the truck will intermittently have a throttle delay or lag where there is no power for 1-3 seconds followed buy a surge of acceleration. I’ve almost had a couple accidents where in stop and go traffic the truck surged almost Causing me to rear end the vehicle ahead of me. Another time I was stopped at a 2 way unr... Read more
CHEVROLET
SILVERADO 1500
(2023) - UNKNOWN OR OTHER
Dec 13, 2025
Incident date: Jul 10, 2025
Going up I-20 to get a load of wood for barns. I noticed when I got to the saw mill I could not select the trailer brake through the radio.. Trailer brakes are stuck on Light electric, I have had the trailer grounds checked and the magnets to the brakes on the trailer replaced. Again, Trailer brakes are stuck on Light electric and cannot select the heavy electric/ heavy over hydraulic/ light over... Read more
Incident date: Nov 25, 2025
Component/System Failure: Airbag system failed to deploy during a rollover accident. The vehicle flipped, and no airbags deployed despite the severity of the crash. The vehicle is currently impounded and available for inspection upon request. Safety Risk: My safety was put at risk because the airbags did not deploy during a rollover, increasing the risk of head, neck, and back injury. I experienc... Read more
Crash
1 injured
Incident date: Dec 13, 2025
The sunroof fabric is sagging and partially obstructing my view through the rear view mirror
Incident date: Dec 1, 2025
No component failures at this time. My dealer stated that the continued on/off of my check engine light is that of a " GM engineering flaw/ issue" without any remedy at this time. I have been advised to continue to drive the vehicle with check engine light on as no remedy is available at this time. The flaw was disclosed by GM in 4/2025, bought my vehicle in 6/25 - No remedy as of 12/12/2025 - Th... Read more
Incident date: Nov 3, 2025
I'm writing this for my father because he might not have the technical capacity to do this. He is [XXX] old. He bought a car last year brand new from Toyota. It is a Hybrid Camry that has some options that allow the car to follow traffic, lane keep etc. On [XXX] he had a Hybrid System Malfunction that caused the car to accelerate while at a traffic light ready to turn left. The acceleration cause... Read more
Crash
VOLKSWAGEN
TIGUAN
(2025) - UNKNOWN OR OTHER
Dec 13, 2025
Incident date: Dec 13, 2025
A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a loca... Read more
Incident date: Sep 15, 2025
Safety Recall Notice 24S02/NHTSA Recall 24V031 - Exterior A-pillar applique trim clip attachments may not be properly engaged due to improper assembly. Two-step solution is required: Ford dealer has to check to see if the clips are properly engaged or not, then, if not, must order the correct parts from Ford. I have been trying to correct this issue for over two years, but dealer says the parts ... Read more
TOYOTA
HIGHLANDER
(2019) - UNKNOWN OR OTHER
Dec 13, 2025
Incident date: Aug 18, 2025
Back windshield glass exploded with no impact. Car was not moving. There is shattered glass everywhere and the car cannot be driven until it is repaired. This appears to be a well known issue but there is no official recall at this time. My Acura dealer said this was covered in warranty that expired in November. The incident happened December 13, 2025.
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Dec 13, 2025
Incident date: Sep 22, 2025
I have had so much issues as has thousands upon thousands of other people related to the arm on my truck nothing but issues regarding it
Incident date: Dec 13, 2025
The ONSTAR system only lasted 5 months from purchase of the vehicle. I was told that GM had none in stock, so the dealership placed a order to have a new one installed under warranty. I was to receive a call when it became available, but received no calls. My warranty expired in August and the dealership wants me to pay $1000 to get this replaced, when it was a warranted part that I waited for, fo... Read more
Incident date: Nov 12, 2025
While driving at approximately 65 mph on I-35 in moderate traffic, my vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A vague notification message appeared on the dashboard screen; however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The fai... Read more
Incident date: Nov 29, 2025
When accelerating from a stop it has a severe delay. I’ve read now this is not normal. Sometimes the delay can be 1-2 seconds causing confusions at like stop signs and such as I’ve pressed the gas and get nothing. Not reported to dealership but will on next oil change as this has been a persistent problem since purchase.
Incident date: Sep 6, 2025
My Kia’s engine light came on. It was my catalyst converter verified by my mechanic and 2 other people. My my car lost power. I took to my mechanic. Well he told me it was a recall issue and I’d have to take it to Kia. In December 1 it was towed into Kia , central ave, Albany, NY. Yesterday I was told my car was finally finished after trying to reach the service center for days. When I talked... Read more
CHEVROLET
MONTE CARLO
(2004) - UNKNOWN OR OTHER
Dec 13, 2025
Incident date: Nov 19, 2025
The dashboard screen just went blank. It doesn’t display any information at all
CHEVROLET
MONTE CARLO
(2004) - UNKNOWN OR OTHER
Dec 13, 2025
Incident date: Nov 19, 2025
Lift gate does not close and it just beeps. Needs to be closed manually. Toyota has known this issue for a long time but failed to address. Repairs are costly and reduces my cars value
Incident date: Sep 9, 2025
k5 car seat belt locked 2025 gt line fix replacement of the assembly Retraction Issue deployed Stuck
Incident date: Dec 12, 2025
Water getting into trunk
VOLKSWAGEN
TIGUAN
(2022) - UNKNOWN OR OTHER
Dec 12, 2025
Incident date: Dec 12, 2025
In June 2025 and again in December 2025, when my truck stopped at a Red Traffic Light and I applied my brakes to stop the vehicle, my two rear wheels/tires started to spin rapidly non-stop for 60 seconds or the duration of the traffic light, causing a great deal of smoke and noise. My truck acted like a "Drag Racing" machine on a short track revving its engine and spinning its tires for a very sho... Read more
Incident date: Dec 10, 2025
Dashboard has bubbled. I contacted the dealership because I have an extended warranty with CNA and the claim was denied due to weather/ sun damage. My truck is a 2019 model and should not have this issue. The Service Rep. at the dealership told me he has noticed several dodge vehicles with the same issue. He said the glue that was used was an inferior adhesive. He said they recently repaired a... Read more
Incident date: Dec 11, 2025
When slowing down and then accelerating OR coming to a stop on an incline and then gassing it, the truck will stall for 1-2 seconds and then launch off. This has almost caused a wreck multiple times as I get stuck in the roadway for 1-2 seconds before being able to cross the lane and complete my turn. The dealership has said they've heard of the issue but could not duplicate it. No dashboard li... Read more
Incident date: Nov 5, 2025
Car burst into flames after sitting idle for 9 hours.
Fire
Incident date: Dec 1, 2025
My Jeep Wrangler 4xe is currently under an active safety recall due to a high-voltage battery fire risk. Stellantis has instructed owners not to park the vehicle near structures and not to charge it until a repair is available. I live in a multi-unit residential building, and it is not possible to park away from structures, which makes it impossible to comply with the manufacturer's safety instruc... Read more
Incident date: Dec 12, 2025
I was driving on a very busy road and the car completely died and would not go into park. It was like the battery was not even there. The steering wheel locked up, hazards would not come on and all the doors locked and would not unlock. There was no power to the car whatsoever. The drivers side door had to be pried open from the outside so I could get out of the car. We had the battery tested and ... Read more
VOLKSWAGEN
TAOS
(2024) - UNKNOWN OR OTHER
Dec 12, 2025
Incident date: Apr 8, 2024
My vehicle is subject to multiple recalls, including a serious safety recall. On November 6, 2025, Toyota issued NHTSA Safety Recall 25V767 stating that the engine may stall during driving, creating a crash risk. As of today, no repair remedy has been made available. Because of this safety risk, I stopped driving the vehicle. The issue has not occurred because I discontinued use out of safety co... Read more
Incident date: Oct 8, 2025
Shift knob found grounding inside shifter..had to PAY OUT OF POCKET. $1087 TO HAVE SHIFTER REPLACED!
Incident date: Dec 2, 2025
Shift lever to Park Alert on dashboard. Paid to have shift lever replaced on Blazer. Also had same problem on 2018 Malibu..paid myself to have shift lever replaced! I was NEVER NOTIFIED about a Class Action suit. I believe this is a MAJOR PROBLEM on GM vehicle. NEED GM TO HAVE A RECALL!
CHEVROLET
TRAILBLAZER
(2022) - UNKNOWN OR OTHER
Dec 12, 2025
Incident date: Nov 26, 2025
I am filing an official safety complaint regarding my 2015 Ford Explorer Sport 3.5L due to a dangerous and sudden power-steering failure that occurred while I was driving with my children in the vehicle. There were no warning lights, alerts, or symptoms leading up to the failure. The power steering went out instantly and without any indication that something was wrong. The moment it failed, the st... Read more
Incident date: Dec 12, 2025
“Shift to Park” message came on the dashboard. Car would not change gear or go into reverse or drive. Basically stuck in Park position. Car kept peeping sound nonstop for over 20 minutes. And it drained the battery. Car would not drive. Had to have it towed to the dealership I brought it from 45 miles away. I had to pay $656.72 at dealership to get it fixed. The dealership removed and r... Read more
Incident date: Dec 12, 2025
Back windshield exploding on its own with use of defroster!
Incident date: Dec 31, 1969
Rear window shattered outward parked in a heated garage. Nissan is refusing to help me
Incident date: Dec 15, 2024
Vehicle: 2020 Subaru Ascent Issue: Cold weather software glitch If you are operating an Ascent or possibly other Subarus with the CVT in temperatures below -20F be certain to have either a small wrench or the appropriate size socket to loosen the ground clamp on the battery ground cable with you so you can employ what I call the magic Windows fix wherin one completely de-powers the system and reb... Read more
Incident date: Dec 5, 2025
The rear camera display is distorted and shows a huge amount of colors making it impossible to view any objects behind the car and causing a safety hazard that could result in backing over a child or other item
Incident date: Dec 7, 2025
The CV joint is clicking on both side of the suv.
Incident date: Dec 12, 2024
When temperatures hit the teens and below, the driver door will not unlock. I’ve tried numerous times to unlock the door via the manual key and inside latch without success. This traps the driver and prevents a speedy egress if necessary. The inner latch tends to thaw after 40+ minutes of full blast heat within cab but no other solution exists. Passenger and rear doors unaffected.
Incident date: Jun 6, 2025
When driving on a state route vehicle began to slow down. Going 55mph with other vehicles going the same speed behind me, I was stopped in the middle of the road and barely was able to get to the side of the road before possibly getting hit. There is a warning light that came on stating “emission system problem”. I am currently getting it towed to a Honda dealership to get it assessed. I’ve ... Read more
Incident date: Dec 15, 2024
There is acceleration lag with my truck. Primarily happens when pulling into traffic which dangerously slows the vehicle down in traffic.
JEEP
WRANGLER 4XE
(2024) - UNKNOWN OR OTHER
Dec 12, 2025
Incident date: Dec 12, 2025
My 2017 Ford Focus is grounded due to the oil pump safety recall involving loss of oil pressure and engine stall. Ford is refusing to provide alternate transportation unless I pay out of pocket. As a result, I am unable to work and have no safe transportation while Ford repairs a known safety defect. I have already missed an entire week of work due to their negligence, and they are unwilling to he... Read more
Incident date: Dec 12, 2025
Ford Customer Satisfaction Programs (CSPs) 23B11/24E04 for P0420/P0430 codes they did the update and now the check engine light is on all the time and they will not replace catalytic converter