Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Oct 1, 2025
I received a recall letter in October 2025. The letter states Ford Motor Company do nit have the parts available and will notify me when they do have a remedy so I can make an appointment. The problem is I still haven’t received a notification letter about a remedy found. It’s been almost a year.
Incident date: Oct 11, 2025
I was driving my vehicle, 2015 Dodge Dart to get a regular oil change service back on XXX. The oil change service hub was only 10 minutes or so from my home. Upon arriving to the oil change location([XXX]), I was about to turn into the intersection when my vehicle had started to shake abruptly & my steering wheel started to wiggle left & right. It was very difficult to control my vehicle while tur... Read more
CADILLAC
ESCALADE ESV
(2023) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Nov 14, 2024
Dear NHTSA Vehicle Safety, I would like to report a recurring safety issue involving the instrument cluster in my 2023 Cadillac Escalade ESV. Vehicle: 2023 Cadillac Escalade ESV VIN: [XXX] Current Mileage: Approximately 170,000 miles The digital instrument cluster/display directly behind the steering wheel intermittently goes completely black while the vehicle is in operation. When this occurs... Read more
Incident date: Aug 17, 2002
The Ford Maverick is subject to rodent invasions which caused an engine fire. We had to file a State Farm Insurance Claim ($4016.36 of repairs done to repair the engine including electrical, emission system, cowl, fuel system, and insulation.) This was completed XXX. We have been faithfully spraying the engine with Rodent Repellent, using Natural Repeller packs, and rat snap traps. We have reg... Read more
Fire
Incident date: Nov 1, 2025
My 2016 Ford Fusion back up camera has failed which is a safety issue. I am unable to have it repaired or replaced because Ford Motor Company hasn't made parts available. It is Aug 2026 and this recall went into effect in Oct 2025. It has almost been a year. How long is it acceptable for a company to keep from fixing a known safety issue.
Incident date: Jul 16, 2026
This is what happened: While Full Self-Driving (FSD) was engaged, the vehicle approached an intersection and appeared unable to correctly follow the roadway. Instead of following the intended road path, the vehicle continued forward, drove over the curb, and struck a road sign. The impact knocked the sign down, and the sign subsequently struck the vehicle, including the roof glass. The roof glass... Read more
Crash
Incident date: Aug 7, 2026
TAKE A BREAK" - the feature prompts the driver to “Take a Break” with that text and a‘Coffee Cup” logo after a certain period of continuous driving. There are instances when turning it off is necessary and Hyundai has removed that option - high distracting false alarm rate. The alert, visual and auditory are intrusive, unnecessary, demonstrate a high false alarm rate leading to frustration... Read more
MERCEDES-BENZ
CLA250
(2016) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Aug 18, 2026
I believe that my vehicle is subject to Recall Campaign # 21V197000. The vehicle is a 2016 Mercedes-Benz CLA250. I've had to have this part ( Front Stationary Roof panel) adhered 5 times in the last 10 months. Mercedes refuses to acknowledge the above campaign #. Not only is this a safety risk to my self and other drivers, there is risk of water damage any electrical components. When this issue ... Read more
CHEVROLET
SILVERADO 1500
(2020) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Jun 13, 2026
The wiring harness failed causing erratic and unpredictable behavior at 65 MPH on this 2020 Chevrolet Silverado 1500 with 77,500 miles on the odometer. General Motors no longer makes the wiring harness and there are none available in the market. This otherwise flawless truck (for which I paid $40,000 at a reseller in 2024) is essentially now totaled (undrivable) and GM will not take any responsibi... Read more
TOYOTA
VENZA HYBRID
(2022) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Jul 8, 2026
WHILE PULLING INTO A DRIVEWAY WITH FOOT ON THE BRAKE, THE CAR SUDDENLY LURCHED FORWARD HITTING GARAGE DOOR AND ABRUPTLY LURCHED BCK 3-4 FT. AIR BAGS DID NOT DEPLOY, NO WARNING SIGNAL ON THE DISPLAY OR COLLISION AVOIDENCE SYSTEM ACTION. FORTUNATELY, KNOWONE WAS INJURED (OTHER THAN GARAGE DOOR)
Incident date: Aug 17, 2026
While driving on the interstate, the moonroof glass began opening without any input from the moonroof controls. The power sunshade was still closed at the time. I opened the sunshade manually so it would not interfere with the glass. After the glass opened, I was unable to get it to remain fully closed. When I was able to close the glass, it would reopen on its own several more times. I also hear... Read more
Incident date: Aug 16, 2026
On August 16, 2026, at approximately 12:00 PM, while driving a 2025 Dodge Ram Rebel GT during a rainfall event with an ambient temperature of approximately 80°F, the vehicle's glass spontaneously shattered with no external object or debris impact. The vehicle's air conditioning system was actively running inside the cab, creating a severe thermal differential against the exterior rainwater. The v... Read more
Incident date: Aug 15, 2026
Subject: Vehicle Lost Power While Driving – Potential Battery/Electrical Safety Issue On August 15, 2026, my vehicle suddenly began malfunctioning and lost power while I was driving my daughter to a medical appointment. I was on/near Highway 20 and had to maneuver the vehicle into a parking lot to avoid being struck. My daughter and I were extremely fortunate not to be injured. The vehicle was... Read more
Incident date: Aug 1, 2026
My frame of my truck rotted from the inside out and now I don’t qualify for their safety safety program, they only give you enough time and cover it up with a coating so by the time you realized it’s fully rotted through it’s too late.
Incident date: Jan 1, 2021
NHTSA Safety Complaint — Ford Recall 25V695 / 25SA9 Rearview backup camera has stopped working, limiting rear visibility. Camera is still installed and available for inspection. I cannot clearly see behind my SUV when backing, increasing the risk of striking a person, vehicle, or object. Hardy Family Ford confirmed the defective camera. Repair was delayed because the recall part was unavaila... Read more
VOLKSWAGEN
TAOS
(2022) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Jun 22, 2026
The infotainment system on my 2022 Volkswagen Taos began displaying a persistent "frozen software update" notification approximately six days prior to June 28, 2026. This condition disabled normal use of the radio and, most significantly, the vehicle's backup camera — a federally required safety feature. The vehicle was brought to an authorized VW dealership for a scheduled 110,000-mile service... Read more
Incident date: Aug 4, 2026
I own a 2022 Hyundai Elantra N Line. The HVAC system began malfunctioning when the center/forward-facing dashboard vents stopped producing airflow, while the side vents continued to work. Changing the HVAC mode does not properly redirect airflow to the center vents as intended. The vehicle was inspected and diagnosed, and I was informed that the ventilator lever/mode mechanism is broken or not fu... Read more
Incident date: Jul 16, 2026
MY 2019 HONDA PILOT EX-L WAS STOLEN FROM OUR DRIVEWAY IN JERSEY CITY, NJ ON OR ABOUT JULY 16, 2026. THE VEHICLE WAS LOCKED. BOTH FACTORY KEY FOBS REMAINED IN MY POSSESSION AND WERE INSIDE MY RESIDENCE AT THE TIME. NO WINDOW WAS BROKEN AND NO GLASS WAS FOUND AT THE SCENE, INDICATING THE VEHICLE WAS OPENED AND STARTED ELECTRONICALLY RATHER THAN BY FORCED ENTRY OR MECHANICAL BYPASS. WE HAVE A VIDEO R... Read more
Incident date: Aug 17, 2026
Twice it’s happened my turned. I went to turn my my key to power to open the doors and the heater went off. The horn started blaring. The windshield wipers came on. They was squirting out windshield fluid and I wasn’t even in the car yet I couldn’t get it to shut off so I got under. I took a fuse out. It turned off and now my car doesn’t run. The first address is my home address at [XXX], ... Read more
Incident date: Aug 18, 2026
My 2019 Tesla Model X has Full Self Driving (FSD) software version 12.6.4, which is the latest version provided by Tesla for my vehicle. While driving with FSD engaged, the car became confused by the yellow centerline road markings and possibly lines of black tar road repair and swerved across the centerline and into oncoming traffic. I had to take manual control over from the FSD software to swer... Read more
DODGE
CHALLENGER
(2014) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Aug 18, 2026
The manufacturer's label under the hood states only add 134y refrigerant to the cooling system but the service port is not the correct size. I bought an adapter and added the 134a refrigerant and my cars cooling system isn't working correctly and my car ran hot as well as I had to replace a temperature sensor. After doing research others have had this issue because the system is made for r1234yf r... Read more
Incident date: Mar 25, 2026
While driving my 2018 Honda Accord Sport 1.5T, multiple warning lights suddenly illuminated on the dashboard at the same time and several warning messages appeared. The vehicle displayed warnings for different systems, including a message stating, “Hill Start Assist Problem. Vehicle May Roll Upon Brake Release. See Your Dealer,” along with the check-engine light and several other warning indic... Read more
Incident date: Aug 18, 2026
see attached documetn
Crash
Incident date: Jul 11, 2026
After car has been parked, when trying to start car , car turns on briefly saying 12 v battery low come to safe stop. Then car dies. Car isn’t in motion since it’s been parked. First time it happened I needed a tow truck and the tow truck needed to jump my battery. Since then battery keeps dying when trying to start this has happened every time I start the car since July 11 2026
Incident date: Jul 11, 2025
-The component that is failing is the Transfer case which is shuddering and jerking. Yes, available for inspection. -UNKNOWN because I take the vehicle to the dealership service immediately when the issue presents due to concern, and to avoid further damage to the vehicle or delay and risk issue to the safety of myself and others -Yes, the problem has been reproduced and confirmed by dealerships ... Read more
JEEP
GRAND CHEROKEE L
(2025) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Jul 5, 2026
I am reporting recurring safety-related shifting and vehicle gear/park-state concerns involving my 2025 Jeep Grand Cherokee L Summit Reserve. On multiple occasions, the vehicle has failed to transition properly from Reverse into Drive. I reported this Reverse-to-Drive issue to the manufacturer before later becoming aware of diagnostic information that I believed could potentially relate to the be... Read more
FORD
MUSTANG MACH E
(2022) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Aug 18, 2026
I was pulling into a parking lot at low speed when the car suddenly began accelerating rapidly on its own. Fortunately, when I hit the brakes it stopped without incident. However, if someone had been right in front of me at the time - a pedestrian or car - it could have resulted in a crash. I am certain that I didn't hit the accelerator, nor was it pushed by floor mats or anything like that. I... Read more
Incident date: Sep 20, 2024
This ongoing problem, not related to an accident or single incident. The center console screen will jump around / glitch / freeze without being touched. These “ghost touches” go in and out of apps, make calls, switch between audio sources , many other unprompted things. This issue renders the center console screen almost unusable and downright unsafe to use. This is now the second screen in th... Read more
FORD
ESCAPE HYBRID
(2020) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Aug 16, 2026
I went to [XXX] for the weekend, and on Sunday XXX I just left a restaurant and my car was parked on the street. As I left I was driving down a one way public street. I thought I hit a parked car to my right because I heard a noise that sounding like I hit something. I looked in the mirror and saw I was far from the parked cars and kept going. I went about a mile more and parked, and when I go... Read more
Incident date: Aug 7, 2026
My complaint is for serious safety concerns on my 2012 Ford Focus and the handling of recall 18S32 and 26S40 by Ford Motor Company. My fuel tank is visibly deformed in the exact strap area described in the recall, and I have physical proof and photographs confirming this. On XXX, a Ford technician found deformation during dispatch by local dealer to complete Recall 26S40. When I brought the vehi... Read more
Incident date: Dec 9, 2025
On XXX the truck stopped while driving on the highway XXX going south. And I got two diagnostic codes: P0336 and P01401. I towed it to the dealer, and they refused to fix it. I would like to know why they would not fix the crankshaft position sensor and the tone wheel. My truck was purchased new at this dealer Central Avenue Dodge . The VIN# [XXX]. 2015 RAM 1500 ECODIESEL 3.0 Please advise. I... Read more
GMC
SIERRA 1500
(2023) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Nov 25, 2025
The GMC Sierra has a known issue from the manufacturer in which the power sliding rear window can start to leak water into the cab of the truck during rain or other impact with outside water. This issue allows water into the cab through a cracked or faulty seal, which impacts visibility and allows water to penetrate inside, producing risk for moisture to collect on the back window and potentially ... Read more
Incident date: Aug 9, 2026
I charged my car at a level 3 fast charger on a road trip. After completing my charge, the AC stopped working. The fan worked but it was only blowing hot air. Normally this would be a nuisance, but the day was about 114 degrees and the car’s interior was probably close to 140 degrees. I was driving on the interstate so it was very hard to keep the windows down. The lack of HVAC made the car diff... Read more
Incident date: Sep 27, 2024
My ABS alarms constantly as I drive. This issue started in September 2024. I cannot use my truck as desired because of constant alarming making traveling, as the truck was purchased for, impossible to enjoy for us. I have contacted my dealership approximately twenty times about repairing. I have been given multiple answers but have received no help. I have contacted customer care, customer servic... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) - UNKNOWN OR OTHER
Aug 19, 2026
Incident date: Aug 15, 2026
The fuel range calculation is often very wrong in our plug in hybrid. This issue has been brought to the attention of the manufacturer and dealer with no results but pointing at the other organizations. With a full fuel tank the gasoline range should be about 387 miles. Often the computer will show 610 miles but sometimes has other ranges but has never been correct after the first fill up. Whi... Read more
Incident date: Aug 18, 2026
A/C lines keep getting pinholes through them. Took to a professional shop 2 different times for 2 different lines and another one just blew for the 3rd time in only 2k miles in just over a year of owning the car.
Incident date: Aug 1, 2026
On two separate occasions my doors have locked on there own while I was inside the car and I was not able to open the doors or manually unlock the door. My front lock levers are long enough that you can get a decent grip to pull them up and in normal cases they unlock pretty easy. But when they lock on your own I don't think you get pul) them up with a pair of vice grips. Both levers on the back d... Read more
Incident date: Jul 31, 2026
Bernardi Audi’s technician confirmed the rear subframe is rotted through (Repair Order #XXX/ Diagnostic Video: [XXX]), making the vehicle unsafe to drive.Given that this structural perforation falls within the window of Audi’s 12-Year Limited Warranty Against Corrosion Perforation, have requested assistance to cover cost from Audi. No responses received to Audi USA from 5 emails sent since XXX... Read more
Incident date: Aug 17, 2026
Driving down the freeway and the moonroof exploded for no reason, sending glass shards on the passenger.
Incident date: Jul 13, 2026
The OEM audio/navigation system in my 2016 Honda Accord is emitting extremely loud static from all speakers after 10 minutes of the engine on. This occurs even when the audio system is turned off. It is extremely distracting while driving as there is no way to make it stop. I had the Honda dealership look at it today, they just say it is an internal problem. The internet and YouTube is full of... Read more
Incident date: Sep 12, 2025
There’s a loud clicking noise that I was told had something to do with the axle. Honda said they can’t do anything because it doesn’t affect the car driving. They’ve noticed the sound before too when I dropped it off for service. This can be a safety hazard especially after time if not replaced. Especially since I’ve only had my car for 1 year.
Incident date: Jun 1, 2026
I was driving the 2022 Palisade at 65 miles an hour on busy interstate when it suddenly shifted down to 5 miles per hour. I was almost back ended and sideswiped as I tried to get from middle lane to side of interstate. I had 3 grandchildren in car at the time. I had this vehicle in for repair at Hyundai dealership twice before this incident and was told just bad gas and keep driving it. Another i... Read more
MERCEDES-BENZ
GLA 250
(2023) - UNKNOWN OR OTHER
Aug 18, 2026
Incident date: Aug 14, 2026
I request that NHTSA investigate whether 2023 Mercedes-Benz GLA 250 vehicles and other H247 vehicles are susceptible to foreign-material intrusion into the HVAC blower system and whether the existing intake grille/sealing design adequately prevents debris from reaching and damaging the blower motor. I further request that NHTSA determine whether Mercedes-Benz has received additional warranty clai... Read more
Incident date: Aug 18, 2026
Faulty transmission. Lags when you start to drive. Constant delay.
Incident date: Aug 14, 2026
I had a recall on my 2014 ford fusion se regarding powertrain control module software update. I took my vehicle in to Athens ford 6/8/26 to have this fixed then on Friday my car lost power while driving, would not go l, then when I cut it off & back on it was like it went in to failsafe or limp mode. I called Athens ford 5 times on Friday & got no answer, 3 on Monday with no answer then found the ... Read more
Incident date: Aug 15, 2026
Was driving with my husband and granddaughter in the car and had just left the house. Horrible, loud explosive sound like a gunshot and glass sound and glanced to make sure all glass ok and our granddaughter was safe. Could see the glass flying behind us and a car swerving behind us to miss it. Pictures are attached showing the sunroof exploded outward. No glass hanging down, no central area p... Read more
Incident date: Apr 4, 2026
The persistent 'App Market' notification/icon creates a visual distraction and obscures critical driving data in the status bar. I request that this be documented as a product complaint for the Uconnect development team to allow users to disable non-essential marketing overlays.
Incident date: Jun 19, 2026
The IPC Cluster stopped working and the screen is completely blank. It is unsafe to drive since I don’t know how fast I’m going, how much gas is in the tank, and inability to see any warning lights. The recall for this is Recall Campaign 30B/NHTSA 24-V 652 for jeeps with the 3.5 inch cluster layout, which I have but my VIN is not listed on the recall list. It should be!
TOYOTA
FJ CRUISER
(2010) - UNKNOWN OR OTHER
Aug 18, 2026
Incident date: Aug 17, 2026
The truck's frame was found to be cracked / rusted through in spots. It was discovered during another attempted repair 8/17/26. Because of the split / crack in the frame, the vehicle is now not drivable as it is deemed not road worthy. This problem is known to Toyota as well as the NHTSA. The Tacomas of the same years, on which this vehicle is built (same frame, same faulty rust-proofing operatio... Read more
Incident date: Aug 15, 2026
I am reporting multiple safety‑critical incidents involving my Tesla Model Y equipped with FSD (Supervised). The vehicle has repeatedly performed sudden braking in active traffic without any obstacles present, causing physical jolting and creating a risk of collision. These incidents occurred on [XXX] and XXX including a sudden hard brake at approximately 2:18 p.m. on XXX. Additionally, the veh... Read more