Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Aug 17, 2026

Parked at work as usual on 8/17/2026 in the morning and in the afternoon when i was ready to go home, i noticed the windshield was chipped closed to the bottom. The chip itself is quite tiny and doesn’t look like it was hit by an object. The crack link goes upwards and turns towards the passenger side. The weather has been very hot in the past several weeks.

Incident date: Mar 12, 2026

While using Tesla's Actually Smart Summon feature via the phone app in a hospital parking garage, my unoccupied 2017 Model S initiated an unexpected turning maneuver and struck a clearly visible parked SUV (a 2019 Toyota RAV4). I was within line of sight and actively supervising per Tesla's instructions, but the vehicle turned into the parked car without any meaningful opportunity to intervene bef... Read more

Crash

Incident date: Aug 19, 2026

My vehicle prompted me to do an update on software. As soon as I completed this my SOS button turned red. I immediately contacted my Volkswagen app and told them what was going on I was instructed that they did not see anything on their end that I would need to take it to a dealer and let them check it out upon my arrival at the Dealer they’re telling me that my module needs to be replaced pleas... Read more

Incident date: Feb 1, 2026

When I put the pickup in park, I get a message that states "Shift to Park". The pickup is completely stopped, the gear shift indicator is in "P". When I get out of the vehicle I get two loud two-horn alerts indicating that the pickup in not in Park, when in fact it is. Doing some research, I have seen that this is a common problem for GM vehicles. The console shift vehicles are actually involved... Read more

Incident date: Aug 16, 2026

2025 Acura MDX – Auto Idle Stop Failure to Restart When my 2025 Acura MDX is stopped at a traffic light and the Auto Idle Stop system activates, the engine shuts off but on multiple occasions has failed to restart when traffic begins moving. The vehicle becomes immobilized in an active traffic lane. Vehicles behind me begin moving and honking while I am unable to move the vehicle. To regain op... Read more

Incident date: Aug 20, 2026

My ABS system goes in and out making my breaks really unsafe especially going downhill. Cruise control goes at whatever speed it wants. I set it for 73 on the interstate which has a speed limit of 70 and I look down and my car is SET to 73 BUT my actual gage is going up into the 80's! I use my cruise to keep me from getting tickets... And my cruise in this car isn't helping. I selected other. ... Read more

Incident date: Jul 17, 2026

I purchased this new 2026 GMC Sierra 1500 on 07/16/2026. Beginning shortly after delivery, the vehicle began intermittently losing ALL audio, including the audible turn-signal indication. The condition now occurs approximately once every 3–4 vehicle starts/uses. When the failure occurs, there is no audio from the infotainment system, radio, Apple CarPlay, Bluetooth, or speakers, and there is no... Read more

Incident date: Aug 20, 2026

While getting my car serviced, the mechanic told me that there was a leak in the coolant system. They could not detect/see any leaks anywhere and that the leaking was probably going into the engine or fuel.

Incident date: Aug 21, 2026

The rear door actuator on the passenger side failed causing the door to not be able to unlock electronically. This is particularly concerning as this is the side we would put our infant child on and we would be unable to access in an emergency. The dealership was not helpful in addressing this issue with Nissan corporate. We are extremely concerned that this issue occured and concerned that the de... Read more

Incident date: Aug 20, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The sunroof drainage system became clogged, preventing water from draining properly. As a result, rainwater leaked into the vehicle's interior. The vehicle and affected components are available for inspection upon request. How was your safety or the safety of others put at risk? During rainstorms,... Read more

Incident date: Jul 2, 2026

A lot of warning sides are on the dash , has been coming on every since the mileage hit 100k

Incident date: Aug 20, 2026

Muffled or significantly quieter horn during rain. Users on Reddit generally agree that the sound typically returns to normal once the area dries out. Why This Happens: Speaker Design: Newer models (such as recent Tesla Model 3 and Tesla Model Y versions) utilize electronic pedestrian warning speakers or integrated units for the horn function rather than traditional enclosed metal horns. I hav... Read more

Incident date: Nov 7, 2025

Keep getting code p0299

Incident date: Aug 19, 2026

My RDX experienced a water-intrusion failure involving the panoramic sunroof drainage system and associated electrical components. An authorized Acura dealer diagnosed the right-front sunroof drain as backed up/overflowing, allowing water to reach the Body Control Module (BCM/Multiplex Control Unit). The dealer attributed abnormal security-alarm activation and battery drain to the water-damaged BC... Read more

Incident date: Dec 30, 2025

Since this car has been purchased several times, it wouldn’t start. We thought the battery was dead. We’ve had it serviced several times while it was under warranty and at different mechanics with no avail. However, a Honda certified mechanic had told me it’s showing the same symptoms as the fuel filter recall and I just want to make y’all aware that this is happening in the 2014 as well y... Read more

Incident date: Aug 11, 2026

Driving the car at 30 mph, the vehicle suddenly failed to accelerate while pressing on the gas pedal. I was forced to pull over as soon as possible to try to resolve the issue at hand. Thankfully, the breaks still worked and I was able to come to a full stop, turn off the car, and restart the car. There were no warning lamps/ messages that appeared before or after the time of the incident. (Incide... Read more

Incident date: Jun 25, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request?The Power Transfer Unit (PTU) / all-wheel-drive transfer case assembly failed internally. Yes, the vehicle and the defective component are physically located at an authorized dealership facility and are available for federal or manufacturer inspection upon request.How was your safety or the safety of ... Read more

Incident date: Aug 10, 2026

I experienced a check engine light and had the vehicle diagnosed with codes P0017 and P0014. The vehicle was taken to a Kia dealership, where the technician found that the exhaust camshaft was free-spinning without the phaser and that the pin connecting the two had sheared. The dealership replaced the exhaust camshaft and phaser and released the vehicle as repaired and operating normally. Less th... Read more

Incident date: Jul 1, 2026

I am filing this complaint regarding my 2023 Chevrolet Silverado 2500HD, which has approximately 20,000 miles and has been babied since new. The truck is maintained meticulously and the undercarriage is washed weekly. The brake failures I have experienced are completely unacceptable for a truck with this mileage and maintenance history. Both the FRONT and REAR brake friction material has complete... Read more

Incident date: Apr 17, 2026

My 2023 Land Rover Defender is subject to manufacturer recall D126 / NHTSA Recall 26V-248 concerning potential failure of the DC/DC converter due to an internal fault in the boost control microchip. The recall remains incomplete and Jaguar Land Rover has advised that a remedy is not yet available. I have contacted Jaguar Land Rover and my authorized Land Rover retailer, but there is currently no ... Read more

Incident date: Aug 18, 2026

i have a 2018 honda accord. it used to have only wired carplay. i paid a honda dealer for the official advertised wireless carplay upgrade. over a year later suddenly the head unit doesn't work. it just shows "please insert usb drive containing valid software license file, and press ok button." many people online are reporting this issue. the honda dealer that did my original install refuses to fi... Read more

Incident date: Aug 17, 2026

I was driving and I heard a loud bang and then sounds on the top of my roof. I pulled over and found the sunroof had exploded. There is a large portion that is gone. The glass that is left is spider cracked around where the glass is gone. There are pieces of glass that are angled upwards

Incident date: Oct 1, 2025

Rear view camera is unavailable on center display screen. NHTSA Recall # 25v695

Incident date: Aug 14, 2026

While driving at highway speeds, my 2023 Chrysler Pacifica Hybrid suddenly lost all propulsion power. A turtle icon appeared on the dashboard cluster, and the vehicle stalled, creating a severe safety hazard on an active highway. Chrysler Care previously stated my VIN is not included in the 03A recall (NHTSA Campaign 23V010000) for internal transmission short-circuits. However, my vehicle has expe... Read more

Incident date: Aug 13, 2026

My hood flew open while I was driving and my vision was impaired, the hood latch is defective. There should be a safety on the hood if the button gets hit and you forget and drive off the latch should hold the lid down.

Incident date: Jul 1, 2026

AC is not blowing cold air even after replacing refrigerant. Mechanic says the compressor has failed, even though the car is only a few years old and has never been involved in any major incidents.

Incident date: Jun 4, 2026

In June 2026, after warranty repairs were performed on the vehicle's navigation/display system, a new safety-related problem occurred. When the vehicle is shifted into reverse, the rearview/backup camera image does not appear on the display. Instead, the navigation map remains on the screen. The vehicle has been at an authorized Genesis dealership since June 4, 2026, and the backup camera problem... Read more

Incident date: Aug 18, 2026

2025 BMW X5...warning lights appeared and voice said emergency stop... emergency stop and tried to pull me off the road. shut down the vehicle for a while... and started up. finished errands. got home. vehicle would not start in the morning. dealership said it was an issue with the braking system... electronics and dead battery . said repaired. got it back. happened again...but got it go... Read more

Incident date: Jun 8, 2026

CODES C1490-00 REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE. SERVICE INFORMATION STATES TO REPLACE THE ELSD (ELECTRONIC LIMITED SLIP DIFF.) BEFORE REPLACING THE REAR DIFFERENTIAL. REMOVED FILL AND DRAIN PLUGS FROM REAR DIFFERENTIAL, ACQUIRED A FLUID SAMPLE. FLUID SAMPLE WAS CLEAN WITH NO SIGNS OF METAL CONTAMINATION, OR EVIDENCE OF AN INTERNAL Differential failure (ESLD) *key word INTERNAL

Incident date: Mar 2, 2026

TRACTION CONTROL WARNING LIGHTS UP ON DASH RANDOMLY AND THE TRACTION CONTROL STOPS WORKING, HEADS UP DISPLAY BECOMES UNABLE TO OPERATE NORMALLY. LANE DEPATURE STOPS FUNCTIONING PROPERLY AND SEVERAL OTHER LIGHTS BEGIN TO DISPLAY. EXTREMLY DANGEROUS

Incident date: Aug 3, 2026

i was in FSD mode and my car began parallel parking.As the car was in reverse it automatically accelerated and crashed into the car behind me. I did not step on the accelerator pedal, nor the brake and my hands were not on the steering wheel. I in no way caused this accident. What is most surprising is that there was no warning response. Normally if I get too close to any object a color warning sh... Read more

Crash

Incident date: Aug 17, 2026

During highway trips the info cluster starts chiming and a coffee cup light comes on the dash saying I should consider taking a break! This happens frequently and is distracting as I need to look down from the road to access what the warning is. I'm being told now that it is not able to be disabled. It's distracting and there's no way I would have bought the car with such a distraction during h... Read more

Incident date: Aug 3, 2026

Check engine for cam shaft sensor wiring harness burnt up and damaged in numerous places shows bulletin board for this issue online but no recall has been made for this safety issue

Incident date: Jul 1, 2026

Our vehicle's check engine light came on, and we took it to the dealership as it is still under factory warranty. The dealership determined upper radiator blind slat was broken and detached due to an impact. I completely disagree as there is no signs of impact, and there are only signs that this is a poorly designed part. About two weeks after this first event, I was looking for a way to fix th... Read more

Incident date: Aug 16, 2026

I initiated a turn and the steering wheel suddenly and forcefully moved in the opposite direction of my steering input. The steering wheel was pulled out of my hand. I was unable to maintain the intended steering direction and the vehicle was involved in a collision. This was not an intentional steering maneuver or ordinary loss of traction.

Incident date: Oct 13, 2025

I own a Prologue Touring on a lease and it has defective drive axles and every time I brought it to Honda Service Dept they said that Honda said that the will not repair or replace them. The Vin# is [XXX].Any question feel free to contact me at [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Oct 25, 2025

The Auto Idle Stop mode has caused my car to stall out at least 10 times since I bought the vehicle in August 2024. Each time it has occurred, it has taken me several minutes to restart the car. I’ve bought my vehicle to Hilton Head Honda in Bluffton, SC two times to have them inspect the vehicle. The only thing they have done is replaced the battery which has not solved the problem.

Incident date: Apr 8, 2026

I have numerous issues with this vehicle. Let’s begin with the AC not working. Additionally, there’s water leaking from the inside, coming from the passenger and driver sides. The front carpets have a foul odor. While we were driving from the service center, white smoke started coming through the driver’s side vents. When we make turns, we hear a creaking noise. We took it to the service cen... Read more

Incident date: Feb 5, 2025

There is a daytime running light (DRL) malfunction with both headlights, it started with the drivers side slowly going out and now the passenger side is slowly going out. This is happening to several Dodge Durango owners of the 2021 model and can be found in the Dodge Durango forum online. The dealer stated it’s an out of pocket expense because the DRL is out and the entire component needs repla... Read more

Incident date: May 31, 2025

HVAC heating system only works in defrost mode. Does not blow hot air out front vents. Blend actuator door does not transition fully to allow air flow. Dealership unresponsive to issue.

Incident date: Jan 1, 2026

When the truck idles it randomly shuts off completely and shows a sign on dash of 'vehicle may not start/restart please service' then it will disappear. It never shows any codes when hooked to machine in repair shop. This is a huge safety concern while driving and hauling trailers with equipment since all power is lost when it happens. It has been looked at by the dealership 3 times and they were... Read more

Incident date: Aug 16, 2026

After stopping the car in a left turn lane in the intersection, the car engine, dash board and infotainment system shut down. No warnings or other items appeared, the car died. After scrambling since it put traffic to a standstill, I shifter to park and returned on the car. Which worked and allowed me to continue. This happened again 1 week later while at a red light.

Incident date: Aug 19, 2026

Sitting in a parking lot at 9:30 am on 08//19/2026. Car not running. 80 degree temperature outside. Back glass spontaneously exploded. No one around. No cars driving by. I was at work on break in a factory parking lot. No injuries. Just freaked out and puzzled.

Incident date: Aug 4, 2026

The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.

Incident date: Aug 3, 2026

Approximately three weeks ago, following a manufacturer-issued software update, the AcuraLink connected services app stopped functioning on my 2024 Acura ZDX. This outage has disabled OnStar-connected safety features including remote monitoring and emergency/roadside assistance connectivity and concerned there were other technology issues that may affect this, but I’m not aware exactly all of th... Read more

Incident date: Jun 12, 2026

I own a 2023 Honda CR-V EX-L 1.5L turbo. My vehicle has repeatedly displayed an “Active Grille Shutter System Problem” warning while driving. Diagnostic trouble code P16E8 has also been associated with the active grille shutter system. The problem has occurred multiple times, particularly during hot weather and while driving on steep grades. When the active grille shutter warning occurs, the ... Read more

Incident date: Aug 19, 2026

My vehicle is a 2024 Chevrolet Malibu, VIN [XXX]. It is showing recall N262551720 (NHTSA 26V212) concerning the rearview camera. My rearview camera is currently clear and functioning normally, with no distortion or blank screen. I am requesting that NHTSA review whether my specific VIN is actually part of the affected population for this recall and whether the recall should apply to my vehicle. IN... Read more

Incident date: Aug 19, 2026

On XXX at approximately 8:00 p.m., I was driving my 2022 Subaru Crosstrek westbound onXXX descending from the [XXX] area toward [XXX], shortly after [XXX]. It was approximately 90°F. I was traveling about 75 mph in the middle lane, going straight, with normal traffic around me. Without warning, I heard an extremely loud explosion. I initially thought that a tire on my vehicle or another vehicle ... Read more

Incident date: Aug 12, 2026

Component Failure I was driving on [XXX] in [XXX] at 70 miles per hour. My red oil indicator light came on, and within seconds the vehicle suffered a catastrophic power loss. I had zero control of the propulsion. I was in the right lane and managed to steer to the shoulder. I contacted Hyundai Roadside assistance/Hyundai care. They sent a wrecker in about an 45-1 hour as I sat on the side of the... Read more

Incident date: Aug 19, 2026

On XXX, at approximately 3:30 PM while using FSD (Supervised) on software 2026.21.6, my Tesla Model X came to a sudden complete stop in the middle of a busy four-lane intersection. I had to intervene. The FSD feedback prompt appeared; I selected Critical. Approximately one mile later, while programming a destination, FSD pulled over unsafely on a busy multi-lane road with barely enough room for 50... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog