Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Dec 29, 2025
The front chrome grille deflector came off 9-10 months after the dealership inspected it.
Incident date: Dec 29, 2025
On 1/13/2026 while driving on the 91 freeway near Long Beach California we heard a load Pop sound and then felt some air and outside notice in the car . Pulled over shortly and saw a large hole in the rear sun window with cracked glass everywhere. . Made an appointment at Penske Cadillac and a few days later they are checking to see if it’s covered under warranty. Also filled a claim with AAA . ... Read more
Incident date: Dec 29, 2025
Sunroof shade blocking rear visibility when open, when open it’s not rolling up into cavity
Incident date: Jan 9, 2026
The retractable panoramic sunroof cover snapped out of it's clips while I was driving and the shade fell over my head. After reading about this online, numerous consumers have had this exact problem.
Incident date: Dec 9, 2025
I’ve gotten my vehicle fixed four times now thinking it was an electrical issue, not aware of the recall. Did my research this fifth time when my brake lights completely went out and smoke at some point in times come through my air-conditioning. I’ve spent more money trying to fix the vehicle with no idea that there were issues already about it.
Incident date: Nov 1, 2025
Vehicle has experienced repeated internal engine failures related to the exhaust valve lash adjusters and valvetrain. The engine developed abnormal valvetrain noise, misfires under load, and loss of power. The check engine light would only flash during hard acceleration or when passing another vehicle (wide-open throttle), then turn off after approximately 10–15 seconds and never remain illumin... Read more
GMC
SIERRA 2500
(2026) - UNKNOWN OR OTHER
Jan 17, 2026
Incident date: Jan 1, 2026
2015 Dodge Durango AWD rolls downhill while in Park. Electronic parking brake engages and locks rear wheels, but vehicle still moves. Rear wheels slide while front wheels roll. Occurred multiple times over several years, including a recent incident where a person was nearly struck. Dealer unable to diagnose.”
Crash
TOYOTA
CAMRY SOLARA
(2006) - UNKNOWN OR OTHER
Jan 17, 2026
Incident date: Jan 2, 2026
When I came to a stop, everything seemed normal, but when I went to take off again the truck just… didn’t go. I pressed the gas and it kind of sat there, like it was thinking about moving but not actually doing it. The engine stayed running, no sputtering or dying, but it wouldn’t engage. It took a solid 10–20 seconds before it finally decided to move forward, and even then it felt hesitan... Read more
Incident date: Jan 17, 2026
Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.
CHEVROLET
SILVERADO 1500
(2021) - UNKNOWN OR OTHER
Jan 17, 2026
Incident date: Apr 19, 2024
The back sliding window on the drivers side exploded, sounded like a shot gun going off , I had started my truck with the key grabbed some thing to take with me pulled out of my driveway and it exploded , call The manufacturer went through a number of calls. They had a dealership do an inspection and Gm said not there issue , just had it replaced and it is immediately showed signs of overheating w... Read more
Incident date: Jan 13, 2026
They should not have towed my car
Incident date: Jul 9, 2025
On my way home in December 2025, my car started to sputter and make noises. All of a sudden the car started going about 10-15 miles. I almost go hit by several vehicles, because they had to put on brakes, I was trying to go up then down a hilly road. I finally was able to get to an Auto Advance Shop, I had to tow the car to Honda then to Buick for a diagnostic test. It had been over a month and I ... Read more
JEEP
GRAND CHEROKEE
(2024) - UNKNOWN OR OTHER
Jan 17, 2026
Incident date: Sep 15, 2025
Driving down the road, the radio volume will randomly rapidly increase to full volume. There is no way to turn the volume down. This is very startlingly and can lead to an accident due to the driver panicking and trying to turn off the radio or turn the volume down. It has happened approximately 5 times since I have owned the vehicle. Thie first time was when the vehicle was only a few months old.... Read more
Incident date: Feb 20, 2025
Items in my bed and liner caught on fire. Engine regeneration for emissions got so hot melted all of the bed liner and caught a new large tv on fire. Ford has a glue on heat shield under bed which fell off. Exhaust gets so hot it caught on fire. They should have put a metal fixed plate or something fixed no a cheap glue on piece of foil. I inspected other trucks all missing!
Fire
1 injured
Incident date: Jan 15, 2026
Oil light appears when at a stop and goes off when accelerating. was told by mechanic this is a sensor problem common to my vehicle.
Incident date: May 5, 2022
The defect involves the front suspension and/or steering system of a new 2026 Tesla Model Y Long Range AWD. The vehicle is available for inspection upon request. Symptoms—persistent front-end clunking/thunking (primarily driver-side), steering instability, and vibration—began immediately upon delivery in late 2025, with Tesla notified same afternoon as delivery. The vibration now begins aroun... Read more
Incident date: Dec 31, 1969
When turning my vehicle I hear a clicking & cracking sound in the cv joints of the car. It happens in both directions. This can be a safety issue when driving if the axial or CV joints fail. It could put myself, my family & other people on the road in danger if this happens & the joints go out or fail. NO warning lights it just happened over time. the car has only 14000 miles at the time of this c... Read more
Incident date: Jan 13, 2026
On January 16, 2026, I noticed the vehicle's horn was extremely quiet and would not be audible to another driver. This puts the safety of the Tesla driver and other roadway users at risk because another driver or pedestrian would not hear the horn if the Tesla driver needed to get their attention. This problem occurred after receiving approximately 6-8 inches of snow and driving in the snow. It is... Read more
VOLKSWAGEN
TAOS
(2022) - UNKNOWN OR OTHER
Jan 16, 2026
Incident date: Jan 16, 2026
I reached out to my dealer at the beginning of Jan after I received the notice that the recall repair was available. The dealer told me that they have no record of the recall for my vehicle. The dealer has been unresponsive since I complained.
Incident date: Jan 15, 2026
THE DEALER FAILED TO COMPLETE THE ANTI-THEFT DET IGNITION CYL PROTECTOR, NOW MY CAR WAS STOLEN. THE DEALER TOLD US THAT THE RECALL WAS TAKEN CARE OF, THEY EVEN ADDED BOTH DECALS ON EACH WINDOW, THE DRIVERS AND PASSENGERS, THAT SAID ANTI-THEFT DECAL INSTALLATION COMPLETED, BUT THE MAIN REASON WE BROUGH IT IN WAS BECAUSE WE HAD RECEIVED A LETTER IN THE MAIL STATING THAT OUT 2022 KIA SPORTAGE HAD A R... Read more
MERCEDES-BENZ
GLS 450
(2022) - UNKNOWN OR OTHER
Jan 16, 2026
Incident date: Jan 4, 2026
My telematics onstar unit went bad at 37,200 miles. No onstar, no SOS, no hands free driving, etc. I paid roughly 3k for the extended subscription servies for three years. Like many others who have this problem, dealer/GM will not replace the faulty unit even though I still had time left on my on my subscription. Apparantly its a common problem.
Incident date: Aug 11, 2025
I have recently noticed my audio system has static even when it is turned off and when it's turned on, it get's worse. (The static noise is loud, it starts from the back speaker then works it's way to the front speakers) This just started at the end of December 2025 and it's increasing getting worse. I do not feel safe having my family in the car with me because the static noise is on going and ca... Read more
Incident date: Aug 11, 2025
My rear window suddenly and completely shattered without any contact to the window. This was a safety issue do the breaking of glass and not being able to drive safely after it broke.
Incident date: Jan 14, 2026
The vehicle caught fire while parked and running in the driveway of my home. There were no modifications, no accident, and no external cause. The fire occurred without warning and posed a serious safety risk to occupants and property. The vehicle was under manufacturer warranty at the time of the incident. The fire caused damages to my house too. There were no warning lamps or messages. Benz has n... Read more
Fire
Incident date: Jan 16, 2026
Action required steering assist reduced and coolant temperature at 0. Air con blowing hot and check engine light on. The vehicle became hard to handle and keep in my lane on the interstate at high speeds. The problem has persisted. It has not been recitfied. I am not driving the car to avoid damage and danger. I bought the blazer on 1/6/26. The lights and issues began 8 days later. Dealership will... Read more
GMC
SIERRA 1500
(2024) - UNKNOWN OR OTHER
Jan 16, 2026
Incident date: Dec 13, 2025
I am reporting a safety defect in the 2025 Toyota Highlander Hybrid Nightshade involving the multifunction turn signal switch. The interior trim adhesive on the steering column has experienced a chemical breakdown (adhesive migration), causing the turn signal stalk to become stiff and bind. This obstruction makes it difficult to engage the turn signal and occasionally prevents the signal from "aut... Read more
Incident date: Nov 25, 2025
I am experiencing multiple safety-related issues with the driver's side door latch/lock assembly on my Volkswagen vehicle. These problems are isolated to the driver's door and appear linked to a known defect involving water intrusion and freezing. Symptoms include: In cold mornings (around 7:30 AM), the driver's door latch frequently freezes shut, likely due to moisture ingress that freezes in sub... Read more
Incident date: Jan 10, 2026
the Infotainment system is malfunctioning. the screen is delaminating and pressing ghost buttons, flickering between screens or not functioning at all and I am unable to press any buttons on the screen. safety: when making calls hands free with the system, it will mute calls, end calls, or switch calls between the car speaker and the phone speaker. This is problematic if emergency services are e... Read more
Incident date: Jan 15, 2026
Truck fails to accelerate from a stop. This is an intermittent issue. Dealer failed to duplicate.
Incident date: Jan 6, 2026
I am worried about my safety while riding this bike. There has been two different recalls associated with this bike. The first recall my bike passed and was deemed safe to ride. The second recall my bike failed and the dealer was in contact with kawasaki for a week. The dealership is now stating that since so many bikes were being failed, kawasaki had changed the spec numbers for the crank bearing... Read more
Incident date: Apr 16, 2025
B&O radio amplifier exploded causing a sharp ear piercing static sound. This caused severe driver distraction and potential fire risk.
Incident date: May 18, 2022
This motorcycle has been recalled twice. The first recall my bike passed and was good to go. I received another letter about a 2nd recall. Was told it did not pass recall and is out of spec. I am now being told that my bike is passing kawasaki's new spec numbers for the recall. I do not feel safe riding a bike that was deem unsafe to ride and failing a recall. Now all of the sudden new numbers com... Read more
Incident date: Dec 31, 2025
My panoramic sunroof spontaneously blew while driving on freeway
VOLKSWAGEN
ID.4
(2023) - UNKNOWN OR OTHER
Jan 16, 2026
Incident date: Nov 28, 2025
In May 2022, the air conditioning condenser on my 2019 Honda Accord Hybrid was replaced due to AC failure. In April 2023, shortly after purchasing the vehicle following a lease buyout, I returned with the same AC issue and was told the condenser may have been defective and it was replaced again. I then took the vehicle to another authorized Honda dealership, where I was told the condenser may not... Read more
Incident date: Jan 6, 2026
I was driving at on the highway no other cars around going 80mph and the sunroof spontaneously shattered without impact. Distracting me with a loud bang and glass flying I had my wife and two kids in the car it’s a major safety issue. I’ll repeat the sunroof spontaneously shattered without impact of rock or debris. And I was traveling at a speed of 80mph on a clear highway. Distracting me with... Read more
Incident date: Dec 13, 2025
The automatic emergency barking system suddenly applies even when there are no obstructions. Happens regularly. I was almost rear-ended at a stop light by another vehicle because of the sudden application of the emergency braking system, even though there was nothing in front of me. Axel makes a loud cranking sound when making a right or let turn. Battery 'Service vehicle now' warning consistently... Read more
Incident date: Jan 10, 2026
Front Driver side and passenger side door latches that freeze and do not latch when shut.
Incident date: Jan 16, 2026
Got in my car, closed driver side door and my rear window spontaneously shattered.
Incident date: Jan 2, 2026
There are times my vehicle keeps accelerating even though I’m hitting the brakes. Once stopped, it then doesn’t want to accelerate. I’ve reported to the dealership and they try to tell me it’s the type of transmission it has and that it’s normal. Continuing to accelerate while braking is extremely unsafe. My engine is also making a ticking noise that it never used to make. I bought my ca... Read more
Incident date: Jan 7, 2026
On the morning of January 7, 2026, while I was on my way to work, I experienced a dangerous incident involving my vehicle. As I arrived at the first stop on the street, I suddenly heard a loud explosion. Immediately afterward, pieces of glass began falling onto my windshield. I pulled over and exited the vehicle to assess the situation. Upon inspection, I discovered that the sunroof of my car had... Read more
Incident date: Jan 7, 2026
Car started to accelerate randomly and 2 seperate occasions while driving, Car started to decelerate / Brake randomly while driving
Incident date: Jan 7, 2026
I am submitting this complaint to report a failure related to an emissions recall repair. The vehicle identified by VIN [XXX] was fully operable, properly maintained, and in excellent condition prior to an emissions recall repair performed by an authorized dealership. Immediately after the recall “fix” was completed, the vehicle began experiencing serious operational problems and became undr... Read more
Incident date: Dec 13, 2025
I am submitting this formal complaint to report a serious and dangerous safety defect involving the auxiliary battery system in the 2019 Jeep Compass. Without sufficient warning, my vehicle suddenly lost power and shut down while driving in traffic due to auxiliary battery failure. This failure caused a loss of propulsion and significantly reduced vehicle control, leaving me vulnerable in active ... Read more
Incident date: Dec 20, 2025
Horns assemblies are Failing repeatedly. Since ownership of the vehicle (2023 and a CPO Platinum Wrap), I have had to replace a single horn, or both horns three times with local Hyundai dealerships. mostly the right horn would fail, then the left. I am currently making efforts to have my vehicle’s horns serviced for the fourth time as they are not working. I have been to my dealership on Dec 16,... Read more
FOREST RIVER
XLR TOYHAULER
(2022) - UNKNOWN OR OTHER
Jan 16, 2026
Incident date: Oct 17, 2025
Acceleration pause or lag dead spot from slow like yielding at yield sign or from stop. Not always from stop but consistent from slow rolling from situations like yield sign or merging to traffic. I have encountered several situations where I was afraid I would be hit by another vehicle but lucky enough to make it or the other driver slowed or break. Then when it does go there is a huge jerk like ... Read more
Incident date: Jan 12, 2026
Honda accords have a 1.5 L engine, which all have an issue with the head gaskets either overheating or mixing coolant into the cylinders. They’re all doing it eventually because there is a design flaw Honda doesn’t want to honor it and the car will just stop on you on the freeway because coolant touches the spark plugs. Honda is denying the issue when there’s a whole Facebook page and Intern... Read more
Incident date: Jan 15, 2026
When initially starting the vehicle, when at a complete stop, the vehicle lags when pressing the accelerator. It’s almost as if the vehicle doesn’t recognize that I’m pressing it at all and I have to reset my foot and start the process over. There is a slight incline hill that has a stop sign that I come to everyday after work and this happens maybe twice a week.
Incident date: Jan 15, 2026
Limp mode, knocking , engine light. Only has 62,768 miles on it. I can't fill out campaign 966 or 982 on the official web site for extended coverage.
Incident date: Jan 12, 2026
Sometimes at a red light or stop sign, I go to take off and the truck will hesitate for a second or two. I press the pedal down aways and then it lurches and takes off slowly. Been happening regularly.