Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Nov 18, 2025

Transmission. Transmission has very rough, "jerky" shifting when downshifting and upshifting. There was a bad 'jerk" when downshifting from 5 to 4th gear. Dealer acknowledged the problem and provided a transmission software upgrade. The problem was somewhat alleviated but the transmission still exhibited rough shifting, both down and up shifting. More concerning occasionally, when turning a c... Read more

Incident date: Jan 1, 2012

We had the recall repair done on the start/stop feature on our MDX and it seemed to work initially. But recently the feature has caused the vehicle to stall at intersections again as it did before. It’s happened at least 3 times in the last six months with the most recent occurrence being on 1/20/2026. These occurrences happen despite the fact that we try to remember to turn off the feature when... Read more

Incident date: Jan 21, 2026

The failed component is the fuel tank cover that is rusted through. This poses a risk of fuel tank puncture because of the rough terrain I travel for work. This rust has been confirmed by the servicing agent. No warning lights appeared to indicate problem.

Incident date: Jan 22, 2026

IntelliBeam will sometimes allow me to activate the system but will turn itself off and not allow it to be reactivated until the power is cycled. Other times it will not activate at all. This is on a dark backroad with no traffic.

Incident date: Jan 21, 2026

I have a 2016 Ford Escape SE with the Ecoboost engine. I have been experiencing the same issue with misfires in port 4 which also shows an open circuit every time as well for over the past year. The dealership has replaced everything underneath including but not limited to my spark plugs, wires, coils, and even my entire wiring harness. The issue is still happening and they do not know what is cau... Read more

Incident date: Dec 29, 2025

We were driving on interstate at 70 mph. It was sunny and 45 degrees outside. Suddenly with no warning, our front sunroof glass exploded. The bang was so loud that my ear was ringing hours after. Fortunately no car was following closely so no other vehicle was hit with flying debris. Also, our interior visor was closed so we were not struck by any of the flying glass. We pulled off and removed any... Read more

Incident date: Jan 21, 2026

Took my car in for some minor hood issues the week after buying it. While there the dealership pulled it out of the shop, parked it in the lot with the other vehicles they had worked on. They called me and told me they were going to call me and let me know my 2025 Nissan Rogue was ready to pick but when they went out to move it close to the door the back windshield was shattered.

Incident date: Dec 10, 2025

Turned on the car to the find the check engine light was on. Drive 5 minutes to my son’s school to pick him up. Turned the car off, then back on to see if maybe the check engine light would go off. Instead the check engine light, battery light and service hybrid charging system errors appeared on the dash. THE CAR WOULD NOT TURN OFF AND I WAS UNABLE TO PUT IT IN GEAR AT ALL. It left me stranded.... Read more

Incident date: Jan 1, 2026

I received the 2022 Hybrid Ford Maverck XLT on March 2023, and had first 12V battery replacement on August 2023 as it was dysfunctional leading to car stalling. On 01/11/2026, the truck suddenly got stalled during drive due to the dysfunction (8.0V) again of the 12V battery, which triggered several error codes. The 12V battery was replaced again on 01/12/2026. I drove the truck home and found lat... Read more

Incident date: Jan 19, 2026

Component Failures: Frame outriggers failed twice with broken welds and severe bending. Front bedroom emergency exit window detached during highway travel 1/20/26, struck RV and adjacent vehicle before shattering. Main entry door repeatedly opens during travel since 7/25, worsening. Floor sagging in multiple locations. All available for inspection except missing window. Safety Risks: Window detac... Read more

Incident date: Jan 19, 2026

My transmission just randomly went out. I had my car evaluated in December of 2025 and nothing was reported on the transmission at all and as Jan 2026 my transmission went out.

Incident date: Jan 19, 2026

I rented this car and the moment I started the ignition the back window spontaneously spilling glass all in the back and on my garage floor. Unfortunately the rental company is declaring this my fault and will be held financially liable.

Incident date: Oct 10, 2025

I was driving the speed limit (75) when I heard an explosion. I immediately pulled over to see if I had a flat tire or if someone had shot my car. I could see no damage and nothing was showing up on my dashboard so I continued to drive but heard a whistling sound. I checked all my windows and then my sunroof. Somehow the sunroof had exploded. There were no cars close to me and no overpasses or tr... Read more

Incident date: Jan 9, 2026

My 2020 BMW X3 (VIN: [XXX] ) is subject to NHTSA Recall 25V636 (urgent fire risk when parked). The remedy is not yet available for my VIN, and my dealer has only given verbal assurances with no written confirmation of repair availability. I am unable to safely park the vehicle per recall instructions. I request NHTSA assistance to ensure BMW provides a loaner, rental, or other mitigation until the... Read more

Incident date: Jan 15, 2026

I purchased a new 2025 Volkswagen Tiguan (VIN [XXX] ) on December 9, 2025. On January 18, 2026, with 1,243 miles, the closed sunroof suddenly shattered as I slowly backed out of my indoor garage. There was no debris, no storm, and no outside impact. I took photos immediately, including wide and close‑up shots; none show any impact point. I reported the incident to Brookdale Volkswagen the same d... Read more

Incident date: Jan 15, 2026

Rear glass windshield shattered while parked in my garage. No impact involved. Car was not driven for almost 24 hours

Incident date: Apr 16, 2025

I brought my van in for service because, when stopped at a traffic light, the vehicle enters automatic shutdown as designed; however, when I release the brake, the engine does not restart. Instead of restarting automatically, the vehicle remains off, and I have had to perform a hard start because it will not crank on its own. The van is a brand-new 2025 Honda that was purchased new. After inspect... Read more

Incident date: Jan 21, 2026

The driver’s seat / passenger seat assembly, including seat rails, mounting brackets, and Smart Junction Box (SJB) connections if electrical adjustment was involved, completely failed during a crash. The seat lifted off the floor anchors and almost entirely came apart, including both the seat cushion (where you sit) and the backrest, leaving the occupant crushed within the collapsed seat structu... Read more

Crash 2 injured

Incident date: Dec 20, 2025

I am requesting executive-level review and assistance regarding a documented paint failure on my 2022 Toyota Tacoma, finished in paint code 040 (Super White). Toyota has informed me that my VIN is not included in Customer Support Program #XXX. However, this determination does not align with the physical condition of my vehicle, which exhibits the same defect described in that program. The paint on... Read more

Incident date: Jan 21, 2026

While driving at 65-75mph down a highway the sunroof glass shattered outward spraying the hood of my vehicle with glass shards. I was fortunate my interior sunroof cover was closed but had it not been glass would have been all over me. Honda inspected and denied the warranty claim. I now have a claim open with a repair shop. They have preliminarily inspected it and it is just glass, nothing wro... Read more

Incident date: Jan 21, 2026

For the sixth time, the vehicle has stopped in mid traffic. A couple of close incidents of almost getting hit in two lane traffic, at stop lights surrounded by traffic, on interstate. The incident today came after a supposed, "final fix" for the blind spot warning. It is not a warning, the vehicle completely hard brakes to a complete stop and shut down of all systems. We have to quickly respon... Read more

Incident date: Jan 17, 2026

The car has indicated that it was getting hot, vehicle had tossed out some smoke, which raised our concerns due to the recall and there being no remedy.

Incident date: Jan 15, 2024

Glass sunroof exploded while driving.

Incident date: May 21, 2025

REAR VIEW CAMERA DISPLAYS BLANK WHEN SHIFTING INTO REVERSE. IS AVAILABLE FOR INSPECTION. CAMERA IS UNUSABLE AND CREATES A SAFETY HAZARD. F-150 NOT CURRENTLY INCLUDED IN KNOWN ISSUE IN OTHER MODELS OF F SERIES TRUCKS, BUT OBVIOUSLY THIS IS A KNOWN ISSUE

Incident date: Jan 8, 2026

My Model Y does not have an emergency release button in the frunk of my car. In the United States, Federal Motor Vehicle Safety Standard (FMVSS) 401 mandates an interior release mechanism for enclosed trunks to prevent entrapment.

Incident date: Dec 23, 2025

There are two primary complaints on the vehicle since it was lease on May 26, 2025. (1) Clunking metal on metal sound when the vehicle is in reverse as well as sharp right or left turn or general braking. The sound is most audible on the rear right side of the vehicle. This matter was reported > 3 times to the Freeport Landover Dealership; the last visit was in October 2025. During the visit t... Read more

Incident date: Jan 6, 2026

My 2023 Ford Explorer ST has rolled while parked, turned off, and in Park, with the electronic parking brake engaged. This has occurred multiple times on my residential driveway, which has an approximate 20-degree slope, during light snow conditions. On one occasion, the vehicle rolled backward down the driveway and into the street after being parked and shut off. On another occasion, it rolled f... Read more

Incident date: Jan 7, 2026

The carplay when i play a music or talk someone after may be 10 to 15 mins it will cut the music or call. This incident happen since i get the car on a dealership ithink its normal but not the car is lessthan 1month

Incident date: Jan 16, 2026

LOSS COMPLETE POWER WHILE DRIVING IN RUSH HOUR TRAFFIC. THE DASHBOARD LIT UP BUT NO POWER. THE TOW TRUCK DRIVER TRIED TO CHARGE BATTERY IT WAS NOT THAT. HE WAS DUMBFOUNDED ON WHAT HAPPENED. I SAT IN A VEHICLE ON A BUSY ROAD IN RUSH HOUR FOR OVER AN HOUR BECAUSE i HAD NO SAFE PLACE TO GO. NO WARNING SIGNALS PRIOR, NO NOISES. JUST DIED WHILE IN USE. WAS TOWED TO FORD DEALERSHIP, WAS TOLD 48 HRS ... Read more

Incident date: Jan 17, 2026

Clear coat and paint is peeling, especially on the roof. Toyota is not acknowledging that this happening with the 2015 Prius seaglass pearl paint.

Incident date: Jul 1, 2025

I am unable to get the keys out of the ignition when shutting off the truck.

Incident date: Jul 1, 2025

While driving at a moderate speed of 65 mph, the back portion of my panoramic sunroof spontaneously shattered. There was a very loud noises followed by rattling of the glass on the sun roof cover. I pulled over immediately and pulled the sunroof cover half way back to see a hole the size of a softball through the sun roof. There is no debris that was flying in the air, on the road, or any signs of... Read more

Incident date: Nov 15, 2024

Water entered the passenger cabin of my vehicle during normal rain exposure while the vehicle was parked overnight. The failure occurred at the roof glass/seal system, allowing rainwater to intrude into the interior behind the second-row seating area and soak the carpet and underlying padding. This resulted in persistent moisture and a strong musty odor inside the cabin, consistent with microbial ... Read more

Incident date: Jan 21, 2026

2014 Ford Escape backup camera work intermittently and says it needs repaired. Not under the current and verified with the dealership that it would be over $600.00 fix possibly. This should be included under the current recall as it seems to be a computer malfunction or a coincidence that it started roughly around the same time that current recall has been in effect. Dangerous after relying on ... Read more

Incident date: Jan 20, 2026

Radio/Infotainment system displays: Please insert USB drive containing valid software license file and press OK. I do not have a software license. The dealer asked me on 12/19/25 to contact American Honda. I got a case # that day of #XXX and was assigned a case manager who then went on vacation from 12/25 to 1/5. I understand that. Since then, Case Manager and American Honda is not responding to... Read more

Incident date: Dec 17, 2025

at this point, I have been told to come in for a diagnostic check (my time off from work), but no parts and cannot fix it if the brake hose is leaking, my rear view camera is acting up at least on a weekly basis, can be at times more often then that, and they do not have the parts, also Ford is NOT making the parts at this time per warrentary employee at the dealership. ???? so consumer safe... Read more

Incident date: Jan 17, 2026

My rear window shattered spontaneously

Incident date: Jan 1, 2026

I am writing to formally a repeated mechanical failure involving the HVAC evaporator systems in two Volvo vehicles that I purchased within a few months of each other. The vehicles involved are: • 2019 Volvo XC90 T6 Momentum VIN: [XXX] Purchased: November 2024 • 2020 Volvo XC60 T5 Momentum Purchased: January 2025 Within a six months apart, both vehicles suffered complete air conditioning sy... Read more

Incident date: Sep 23, 2025

Diesel exhaust fluid tank heater malfunctioned and meted tank and connectors.

Incident date: Jan 10, 2026

Back window glass exploded into car and onto garage floor. Had just started car and put in reverse when loud explosion occurred and stopped the car to inspect. Found entire back window shattered and pieces resting inside car trunk, rear seats, and garage floor. Insurer had Safelite come to replace the window but technician could not complete the replacement since the black plastic wiper motor pl... Read more

Incident date: Jan 21, 2026

The instrument cluster within the dashboard cuts out in cold temperature preventing you from seeing your fuel, mileage, as well as oil life. It was inspected by 2 different dealerships and was told its a common problem with the Hrv's This is a common occurrence with this vehicle.

Incident date: Jan 21, 2026

Backup camera screen does one of the following when put in reverse Screen turns black or freezes or Turns blue when car is put in reverse. This happens daily many, many times. If I turn off the car for approximately 5 minutes it may clear up and then happen again within 30 seconds. This is a safety hazard and will cause an accident or fatality.

Incident date: Nov 27, 2024

The rear door latch/lock actuators on my 2017 Volvo XC90 fail to latch in cold temperatures, making the vehicle undrivable and unsafe. The doors may appear closed but are not secure, creating a serious risk to the driver, passengers, and others on the road; I rely on this vehicle daily to transport my children. The issue has worsened over multiple winters, and on one occasion the doors remained fr... Read more

Incident date: Jan 19, 2026

Hyundai model Ioniq 5 (all years and trim styles) have a known issue with ICCUs (Integrated Charging Control Unit) that fail. This component controls charging of the 12 volt battery, and in turn electrical systems. Hyundai replaced my ICCU, but I am concerned it may fail again, as the underlying issue does not seem to be known or addressed. When the ICCU fails, the vehicle can suddenly lose the ab... Read more

Incident date: Jan 21, 2026

I am submitting this complaint regarding an unresolved safety recall on my leased Toyota vehicle and the manufacturer’s failure to provide a timely or reasonable remedy, resulting in ongoing child passenger safety risks. Toyota’s recall instructs that no one sit in or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed. This effectively proh... Read more

Incident date: Sep 5, 2025

The error message “Power Tailgate Problem” appeared on the dash. Following the error message, the power tailgate stopped working. It would not open or close with the remote, the button on the dash, or the button on the tailgate itself. I discovered water had been leaking in the tailgate and the trunk area of my vehicle as well as the back seat that was folded down in storage had gotten soaked.... Read more

Incident date: Nov 22, 2024

I sent a letter to the Hyundai Motor America LEGAL DEPARTMENT on 2 Jan 25. I see this as a major concern and safety problem for my grand kids, my family and myself. My car is a 2015 Hyundai Genesis VIN#: [XXX] four door sedan. The back left side passenger door coupler and handle have broken off the car between April and August 2025. I’ve called and spoken with the Hyundai dealership in Colonial... Read more

Incident date: Dec 15, 2025

The power moon roof components are made from plastic, which over time have cracked from sun exposure. When the rail system cracked, it caused the sliding glass panel to become loose and rattle around while driving. It also allows water to enter the inside of the vehicle when it rains, causing damage to electrical components.

Incident date: Jan 5, 2026

I am submitting this complaint regarding a manufacturer safety recall affecting my vehicle that has not been remedied and is creating a safety concern. My vehicle is subject to NHTSA Safety Recall 25V-586 (Alfa Romeo Recall 93C) involving a defective fuel pump / fuel delivery module that may cause loss of drive power while driving. I contacted an authorized Alfa Romeo dealership, and they confir... Read more

Incident date: Jan 5, 2026

The issue involves the high-voltage battery system and charging system on my 2023 Jeep Wrangler 4xe. The vehicle was previously subject to Recall 95B, which addressed high-voltage battery safety concerns and was performed by an authorized Jeep dealership. After that recall, the vehicle later experienced additional hybrid system issues, which required replacement of the charging port due to battery... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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