Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Jan 25, 2026
Fuel / Propulsion System.. Hybrid Inverter Assembly Defective component: Hybrid inverter assembly Cause: Improperly torqued bolt inside the inverter Result: Open circuit Possible loss of motive power while driving Possible short circuit and fire risk Component is available for inspection and is currently at the Toyota dealer. From Toyota’s own recall filing: Loss of motive power while driving at... Read more
Incident date: Jan 19, 2026
am reporting an issue involving unexplained cracking of my Tesla windshield with no known impact or debris strike. Last night at approximately 6:20 PM, while in Chapel Hill, NC, I entered my vehicle and noticed a crack on the driver’s side of the windshield. The outside temperature at that time was about 28°F. There was no audible rock strike and I have no recollection of anything hitting the g... Read more
GMC
SIERRA 1500
(2019) - UNKNOWN OR OTHER
Jan 27, 2026
Incident date: Oct 28, 2024
I am writing to report an unresolved safety recall for my vehicle. I received Safety Recall Notice 25V695 in October 2025, and as of today, the recall has not been resolved because the required repair parts remain unavailable. This recall involves a safety-related defect, and the extended delay in providing a remedy raises serious safety concerns. I have contacted authorized dealerships, and I ha... Read more
Incident date: Jan 14, 2026
Traveling 66 miles an hour, using cruise control, car shutdown completely lost power. Went from 60 to 0 very fast. Stuck on the side of the expressway. early morning freeway. Little to know traffic. Was able to maneuver thru 3 lanes to make it to the shoulder before going 0. Message displayed to park vehicle, wait until vehicle can restart.
Incident date: Jan 20, 2026
This vehicle shudders and vibrates during shifting and acceleration at different speeds. Transmission shifts out of gear quite often leaving me stranded at times trying to make it safely out of traffic.
Incident date: Jan 26, 2026
Back up camera failure cutting off and on. Could cause wreck. Dull headlights. Could cause a wreck.Leak in firewall driver floor wet. Could short out electrical system, cause shock, cause a wreck. No accident to report. This is ongoing since purchase in 2023.
Incident date: Jul 8, 2025
We experienced two problems with our Honda HRV, which was purchased in June 2025 (less than a year ago). The first issue is that the engine started displaying warning lights and would not turn on. This was due to rodents chewing on the wires, which were apparently soy-based plastic. The second issue is that the rear windshield shattered for no reason the other day. This is apparently a known iss... Read more
Incident date: Jan 26, 2026
Car was assessed for recall related to service bulletin 23-032. Recall was performed, but the mechanic who performed the recall says the car is not repaired because the rear frame corrosion, as described in bulletin 23-032, is so severe that a large piece is missing from the rear frame. The mechanic says the repair as described in the bulletin is not enough to fix the car. The service bulletin rem... Read more
Incident date: Nov 24, 2025
The driver side mirror cracked. It occurred overnight during the first freeze since purchasing the vehicle. The crack was not a result of any physical impact to the mirror.
Incident date: Jan 25, 2026
GM is not honoring coverage from N232432680 for CARB vehicles in non-CARB states. They have failed to tie CARB vehicle vins to the coverage in N232432680.
Incident date: Jan 15, 2026
Onstar module isnt working and was told to report it to you guys.
Incident date: Jan 27, 2026
I was driving my car, while at a stop light I noticed some smoke coming from under my hood. I thought it might have been the cold I turned off the main road onto my street and noticed the smoke increasing, I pulled over turned off my car opened the hood and a fire started at the back of my engine.
Fire
Incident date: Nov 27, 2025
Engine Failed 1400 miles from home on 6.2L Engine - Days after getting L87 Engine Loss of Propulsion Recall Service. Recall Service Completed on 12/1/2025 - Cap and Oil Change done - Full Engine Failure on 12/22/2025. 12/1/2025 - L87 Engine Recall Service Done at GMC Dealership - Quincy IL 12/16/2025- Check Engine Light came on - went to same Dealership - Cleared it told me I was fine to drive ... Read more
Incident date: Jan 20, 2026
Door locks freeze open in cold weather due to a spring issue that freezes up with very little moisture. It has happened multiple times over the last couple years. Basically, you open the door and when you go to close, the door latch doesn't engage. Here is a video that shows the issue in detail. [XXX] In order to operate the vehicle at that point, you have to hold the door closed manually. I... Read more
Incident date: Jan 26, 2026
Auto idle stop function causing car to not start back up. Could be at a stop sign, in a left turn lane, in the middle of an intersection waiting to turn. Very stressful and unsafe driving conditions. This has been ongoing for years. Dealership has blamed it on the battery, which has been replaced theee times (one of those times under warranty), dealership has looked at the car multiple times. Al... Read more
Incident date: Jan 1, 2026
The transmission is defective, and according to the warranty, under the lemon law, it has a lifetime warranty, which in my understanding means the entire defective transmission should be replaced. However, I received a call where I was told they would only repair the transmission with a 3-year warranty, and if it breaks down again, I would have to bear the future costs. In my understanding, if I h... Read more
Incident date: Jul 28, 2025
Back glass shattered while on the highway in stop and go traffic. I have a video showing the damage. I had to pay out of pocket. Nissan said they wouldn't cover.
Incident date: Jan 26, 2026
The rear camera goes out/ screen flickers and turns black for a period when in reverse. It doesn’t happen every time but it happens often and at different times of day or different weather/ temperatures. I have not been able to determine associated factors ( humidity, temperature, etc). It does seem to be more frequent when first starting car after awhile (a few hours) but not always the case... Read more
Incident date: Oct 16, 2025
My wastegate solenoid in my turbo is over-boosting. I have replaced it once and it’s still an issue. I also am leaking coolant heavily. Ive seen 2013 ford escapes engine’s like mine have recalls stating 1.6L Engine Overheating & Fire Risk: A major recall involved 1.6L engines where a cylinder head cup plug could fail, causing coolant loss and potential fire. Another recall addressed fuel lines... Read more
Incident date: Jan 25, 2026
Honda head unit touch screen is glitching while driving. This causes my navigation system to shut down or freeze and then I am unable to use the touch screen entirely. The dealership has confirmed this as an issue that other people are experiencing as well.
Incident date: Jan 29, 2020
Rear sliding doors have an electrical issue that can cause a warning that the door is open to be displayed on the drivers information screen while the vehicle is in gear, and being driven. After a moment you will hear a relay click, the error message goes away, and after a while the error message shows up again this repeats in cycles. Attempts to disable the sliding door system for safety removing... Read more
Incident date: Jan 5, 2026
Both of my sliding passenger doors have become stuck closed due to failed lock actuators. (The doors do not open when placed in the "manual" option either. They cannot be opened in any way.) This happened a few years ago, but my vehicle was past the original warranty period for any repairs, and there were no recalls existing. Last spring (2025), I received notification of an extended warranty pe... Read more
FORD
EXPEDITION
(2025) - UNKNOWN OR OTHER
Jan 26, 2026
Incident date: Jan 21, 2026
The windshield has a cracking and/or popping sound in cold temperatures. The car was 2 weeks old with less than 1709 miles on it in 12/2025. Took back to dealership for service check. They confirmed the sound, but verified the windshield was safe and properly installed. They made sure seals were in all proper places on the windshield. The dealership stated all new cars make these types of sounds i... Read more
Incident date: Dec 19, 2025
Vehicle screen will shut off while driving and come back on randomly. This is not the first time I have reported it. I have reported it to my dealership, they looked at it and checked the vehicle. It happens so randomly but it's been over 2 years now that this has been happening. Of course when vehicle is getting inspected, it does not happen. I have asked them to update my software on my vehicle,... Read more
TOYOTA
HIGHLANDER
(2021) - UNKNOWN OR OTHER
Jan 26, 2026
Incident date: Jan 26, 2026
The push button gearshifting. I have accidentally hit reverse about 100 times since I’ve owned this car in six months. It ended up in a rear end collision with a parked car. Then when I tried to drive forward, I backed up again. The first time was intentional backing and I didn’t see the car behind me… the second time I was attempting to drive forward and I hit the reverse button again. It ... Read more
Crash
Incident date: Sep 4, 2025
On 17th of January, 2026, the backseat door, behind Driver's seat, failed and continues to fail to close and/or latch shut due to door/keyless latching mechanism/system. On January 17, 2026 backseat door, behind Driver's seat, swung open twice while driving and would not latch or shut close. Backseat door, behind Driver's seat, continues to fail to close or latch shut securely. Only warning of thi... Read more
Incident date: Jan 9, 2026
-I tried to use my horn to warn another driver ahead, but it was not producing any sound. -Everyone's safety was at risk because of a distracted driver that I was not able to get their attention due to the horn failing. -Yes, dealership verifies that the issue is present but refuses to repair. Many people online have experienced Hyundai horns failing. -Only dealership -No
LAND ROVER
RANGE ROVER EVOQUE
(2023) - UNKNOWN OR OTHER
Jan 26, 2026
Incident date: Jan 26, 2026
Rear window shattered in the morning when closing front passenger door. Car was parked in driveway. Was not running. Had been parked since previous afternoon in the same spot. Very large hole in center of rear window, all surrounding glass shattered.
Incident date: Oct 13, 2025
There has been an electrical issue with this car since it was purchased in May 2021. The start stop system has always said service it and each time the dealership has said the temperature in the car has to be prime. It still doesn’t work. The key fobs continue to disconnect even with new batteries. The screen at times delays and needs an upgrade. The battery or both batteries even in the summer ... Read more
Incident date: Dec 1, 2025
The transmission and powertrain were inspected due to concerns about the car possibly jolting in a different direction and causing an accident. The issue has been confirmed by the dealer, and the vehicle has been inspected by both the dealer and a mechanic. The car does indeed jolt unexpectedly.
Incident date: Jan 18, 2026
At various times vehicle can take up to 3 minutes or restart of vehicle for the back up camera to shut off after reversing
Incident date: Dec 19, 2025
Paint is peeling off my pearl white Kia telluride
FORD
BRONCO SPORT
(2023) - UNKNOWN OR OTHER
Jan 26, 2026
Incident date: Aug 1, 2025
Recently, purchased this vehicle for my daughter & on her 2nd day driving it, a warning indicator light with a yellow triangle around an exclamation symbol & malfunction, see owner's manual message. We hade it checked by the purchased dealer who stated that it was probably a faulty sensor that the rain/moisture may be the problem. The owner's manual said this could be a braking/traction warning is... Read more
Incident date: Jan 26, 2026
The honk stopped functioning on January 21 2026. I noticed this when a car was moving into my lane on a major highway and I need to honk to alert them. Not being able to alert another drive that they are about to hit me puts me, the other driver, and potentially others at risk. I had to break hard, which is also a safety hazard. The honk has not functioned since, so it was not an isolated issue. N... Read more
Incident date: May 13, 2023
I have went to a dealership to try and trade this vehicle in and they have informed me that this vehicles odometer has been rolled back prior to me purchasing it. It was not disclosed to me from Bob Rorhman Hyandia that this had happened.
Incident date: Dec 30, 2025
As I was parked for about 10 minutes sitting and not moving, the rear windshield spontaneously imploded.
Incident date: Jan 10, 2026
Radio malfunctions. Channels automatically change and touch screen doesn't work all the time. I believe 2015 Sonic has a recall for this issue , but not 2016. It appears to be the same issue.
Incident date: Jan 26, 2026
On January 17, 2026 the vehicle self-accelerated when put in reverse and crashed into a parked truck. This was the second time this occurred. The prior incident occurred on November 29, 2025 when backing out of the garage at our home. The new incident occurred the FIRST time we put the car in reverse after receiving it back after repair from the prior accident (we received it on January 15. 2026 a... Read more
Crash
Incident date: Jan 16, 2026
While driving my speedometer became erratic, just one time. My cruise control is no longer working, my trip odometer is not working and possibly the odometer is not working properly. I googled for speedometer problems with 2011 Hyundai speedometers and found an article that may be false on Reuters "Hyundai Motor to recall nearly 84,000 US vehicles over instrument panel display failure, NHTSA say... Read more
Incident date: Jan 26, 2026
The upper radiator hose on some huge percentage of these trucks fail (mine has failed at just over 37K miles). You can check the Colorado Chevy forum, youtube, etc., et al, and find plenty of instances where this has failed. As this is the cooling system, it can cause the engine to overheat and potentially ruin the engine. The flaw seems to be an engineering issue with the rubber seal they use (in... Read more
Incident date: Jan 9, 2023
The sunroof glass suddenly shattered while driving slowly into a parking lot.
JEEP
GRAND CHEROKEE
(2025) - UNKNOWN OR OTHER
Jan 26, 2026
Incident date: Mar 3, 2025
serious safety-related defects in my 2023 Kia K5 involving the fuel/emissions system &other vehicle components. From early ownership & throughout the lease period, the vehicle experienced repeated& unresolved issues including fuel system abnormalities, emissions failures, fuel odors, check engine light activation, abnormal noises, &performance concerns consistent with fuel pressure or fuel tank-re... Read more
Incident date: Oct 15, 2025
It’s been an ongoing and progressively worsening condition since about week two after my purchase. Was not experiencing any of these things upon purchase or I would not have purchased a consistently and worsening progressively alignment issue castor is out and there is no adjustments provided by the manufacturer, therefore it can’t be fixed . Second issue is the transmission which has had cont... Read more
Incident date: Jul 17, 2024
Regarding safety recall notice 25S66/NHTSA recall 25V407 - we took our car to the local Lincoln dealer in Lubbock (Gene Messer Ford/Lincoln) in late November for the repair of the recall "C-Pillar Applique Delamination." There was considerable wind/rattle noise coming from the passenger side, which is a component of the recall. After completing the recall we noticed the wind/rattle noise is stil... Read more
Incident date: Dec 2, 2025
I first experienced the ABS, Traction Control, and Brake warning lights on December 20, 2025, while driving. I knew something was wrong because whenever I turned the steering wheel, braked hard, or drove over potholes, all three lights would come on and remain lit for about a minute. Each time I turned the car off and restarted it, the lights would disappear. However, if I drove the vehicle for an... Read more
Incident date: Jan 16, 2026
I am filing this complaint regarding the ongoing safety risk and lack of remedy for NHTSA Recall 24V-700, which affects my 2019 Nissan Leaf. This recall was officially initiated in September/October 2024 due to a risk of high-voltage battery fires during Level 3 (DC Fast) charging caused by lithium deposits in the battery cells. It has been approximately 16 months since Nissan issued the interim ... Read more
Incident date: Jan 26, 2026
Sagging sunroof shade.
GMC
SIERRA 1500
(2023) - UNKNOWN OR OTHER
Jan 26, 2026
Incident date: Dec 31, 1969
On January 22, 2026, my husband and i were sitting in the parked vehicle, which was rented from Thrifty Rental, and the rear window spontaneously exploded into a million pieces. We have since learned that there is a Federal lawsuit and hundreds of complaints against Nissan for this exact issue. We consider ourselves lucky that the car was not moving as there could have been bodily injury or an ac... Read more
JEEP
GRAND CHEROKEE
(2024) - UNKNOWN OR OTHER
Jan 26, 2026
Incident date: Nov 6, 2025
The vehicle was rear-ended, lost control, traveled approximately 500 feet, and rolled multiple times. Side and curtain airbags deployed; however, the front airbags did not deploy. The vehicle was declared a total loss. The driver exited the vehicle without assistance. The vehicle is currently preserved at a tow lot.
Crash
Incident date: Jun 26, 2024
factory paint chipping off at multiple locations at rear of car