Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Jan 5, 2026
2023-2025 dodge rams and promasters 20,000miles to 70,000 miles my truck has 69,432 miles dash boards are getting so hot the radios are going into overheat mode the head units are hot to the touch the cigerette 12volt outlets are melting anything in them. My heater core erupted in my truck last week and the coolant vaporized into a thick smoke that smothered me in my cabin that i had to pull over... Read more
Incident date: Feb 2, 2026
My truck's tailgate has started opening on its own while driving, again. Previous recalls on this issue were performed when parts were available. This is a safety hazard to anyone behind me if anything falls out of the truck bed while driving. Today, 2/3/2026, it opened again. A bucket fell out of the truck bed. Fortunately no one was behind me. My truck is available for inspection. I have ... Read more
Incident date: Jan 5, 2026
At a complete stop my car started shaking violently back and forth. It felt like we were in an earthquake. It has happened before but not as violently and not as long. No warning lights or anything. It has had problems with lurching and stuttering since we bought it. The dealership said they fixed it once (the stuttering) but it’s still happening. They cannot duplicate it and it’s not throwing... Read more
LAND ROVER
DEFENDER
(2022) - UNKNOWN OR OTHER
Feb 3, 2026
Incident date: Jan 31, 2026
I am filing a complaint regarding my 2023 Kia Niro and Safety Recall SC332. The recall involves a damaged floor wiring assembly that may prevent proper airbag and seat belt deployment, creating a serious safety risk. I scheduled and brought my vehicle to Cowboy Kia, Conroe on Feb 2,2026 specifically to have this recall repaired, but the dealership did not complete the recall service and returned ... Read more
Incident date: Jan 11, 2026
I was driving to work early in the morning on [XXX], approximately 6:30 am, when all of suddenly i heard a loud bang and I could no longer accelerate my vehicle. I was fortunate enough to have the time to steer off to the shoulder of the highway. I got out of my vechile and my drive shaft was hanging off, broken and twisted. I called a tow truck and got it told to the Ford dealership in Independen... Read more
Incident date: Dec 16, 2025
I am having problems when I back up and turn the steering wheel it starts to make noise and it slows down line it don't want to turn. And my EPS light will not turn off no matter what I do to it. There is something seriously wrong when I'm backing up n turning the wheels if you could please help me an if it has nothing to do with the recall but I'm sure it dies let me know what it is. ... Read more
Incident date: May 27, 2025
My Windshield is the problem. My granddaughter drives with me often and afraid the glass will shatter. Yes, the corporate office for Hyundai. No, this was done while driving, all occasions.
Incident date: Aug 22, 2025
Vehicle: 2026 Honda CR-V Issue Type: Parts – Design Vulnerability / Theft-Related Defect I am submitting this complaint regarding the front radar/calibration sensor located behind the Honda “H” emblem on my 2026 Honda CR-V, which was stolen due to what I believe is a serious design vulnerability. The sensor is positioned in a manner that makes it exceptionally easy to access and remove, ev... Read more
LAND ROVER
RANGE ROVER SPORT
(2023) - UNKNOWN OR OTHER
Feb 3, 2026
Incident date: Jan 30, 2026
When shifting into reverse, backup camera screen went to a constant blue screen — no rear image at all now.
Incident date: Feb 3, 2026
The rear window has shattered twice (2023, 2026). Both times, the vehicle has been parked in a lot with cameras. After reviewing the cameras no one was near the vehicle. After the first time, I became aware that this was an issue with my model. I contacted the manufacturer and they expressed that my year was not affected by the defect. It just happened again. I contacted the manufacturer again, th... Read more
Incident date: Sep 13, 2025
I have a diagnosed PTU failure in my 2019 Jeep Cherokee Trailhawk it has 55k on the vehicle. The vehicle is not safe to drive in the michigan winter, and i have contacted my jeep dealer who said there is nothing they could do.
Incident date: Jan 17, 2026
[XXX]- I have a 2024 Nissan Rogue. My car was parked in my garage. Once I pushed the button to start, the back window exploded! Broken glass everywhere. I was the only one in the car. My car has a little over 18,000 miles, and I cannot afford to get it fixed. I have insurance with a $1,000 deductible. I spoke with a dealership in Auburn, Alabama (this is where I live). I emailed pictures, and I a... Read more
Incident date: Jan 24, 2026
The rear view camera freezes or distorts or is just blank very often. I see a recall for Transit vans from my year for this problem but mine isn’t included.
Incident date: Feb 1, 2026
I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle... Read more
Incident date: Jan 2, 2026
Full self driving system (fsd) has ran a red light twice. It slows almost to a stop then takes off.
Incident date: Dec 18, 2024
When cabin heat is enabled, visible vapor/smoke emits from the front trunk area under the windshield cowl and is pulled directly into the cabin through the HVAC intake. The vapor has a chemical/sweet odor consistent with coolant or refrigerant. Smoke enters the passenger compartment, especially when stopped or idling. This occurs repeatedly in cold temperatures and stops immediately when HVAC heat... Read more
Incident date: Jan 31, 2026
Shift to park message coming on, not allowing vehicle shutoff. No inspection yet, in looking up issue, was prompted to report.
Incident date: Jan 5, 2026
Subject Safety Defect Complaint Recall Repair Refusal and Manufacturer Delay Nissan Altima 2016 My 2016 Nissan Altima is subject to a safety recall related to the hood latch cover The hood latch cover on my vehicle is defective and stuck which caused the hood to become completely locked shut This defect creates a serious safety hazard because the hood could unexpectedly open while driving putting... Read more
Incident date: Jan 5, 2026
there is a "consider taking a break" / coffee cup message that appears on the dashboard and BEEPS uncontrollably. It is annoying and distracting. It is of ZERO VALUE since it is always FALSE. It came up 5 times on my first 45 mile highway drive. this is NOT safety feature and in fact is REDUCING safety as it it annoying and makes me frustrated/mad instead of calm. Hyundai says there is no abi... Read more
Incident date: Nov 1, 2024
My rear view window shattered with no impact or anything to cause it. I was backing out of my garage rear end first, and it was a loud bam!
Incident date: Aug 25, 2025
Rear windshield shattered with no sign of impact. This is a known problem with this model. Luckily the window had tint so it is holding the glass together from falling into the vehicle. Vehicle was parked and unoccupied at time of this incident.
Incident date: Jun 23, 2025
I want to open a criminal case. A car dealer is reselling this vehicle for 8,500 dollar with odometer of 94,000 approximately. The title say over 240,000 miles. They have clearly tampered with is i have more 10 supporting evidence to show for their fraud. They have dealer license in florida and are operating used car sale here new york city bronx. I called north Carolina DMV where they confirm t... Read more
Incident date: Feb 2, 2025
While driving the vehicle under normal conditions, a sudden electrical fire occurred, requiring immediate evacuation. The vehicle was pulled over safely and the driver exited before the fire escalated. The fire department responded and the vehicle was declared a total loss due to fire damage. The failure is believed to have originated from an electrical short involving the climate control/defroste... Read more
Fire
JEEP
GRAND CHEROKEE
(2020) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Feb 2, 2026
One day my car would not charge. At all. Luckily, I was at home when this happened, but had it happened to me or worse, my wife it could've been a very scary or dangerous situation. Either one of us could've been stuck with no way of charging. It's like a gas car with no way of putting gas in. The car would not charge from home or other chargers, including Tesla superchargers. When I described... Read more
LAND ROVER
RANGE ROVER SPORT
(2024) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Jan 30, 2026
Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and ... Read more
Incident date: Jan 30, 2026
On or about December 2, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought the car into the dealership on December 16th. The car was "fixed" and I picked up later that ... Read more
Incident date: Feb 2, 2026
I HAVE NOW HAD 4 WINDSHIELDS CRACK AND BREAK AND NEED TO BE REPLACED. IT SEEMS LIKE EVERY TIME ONE LITTLE ROCK HITS THE WINDSHIELD BOOM ANOTHER FULL REPLACEMENT IS NEEDED. EVERY TIME I GO FOR A ROAD TRIP THIS KEEPS HAPPENING THE MUST BE A DEFECT WITH THE DESIGN OR TYPE OF GLASS USED FOR THE SUBARU IMPREZA 2020 MODELS.
TOYOTA
CAMRY HYBRID
(2026) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Feb 2, 2026
While driving at a 40+ mph speed the truck suddenly downshift to 1st gear and all gauges stop working. 3rd will downshift to 1st and 5th to 3rd.
Incident date: Jan 21, 2026
Subject: Safety Complaint – Open Recall with No Remedy Available I am filing a safety complaint regarding my vehicle, which currently has an open recall with no available remedy. Manufacturer Recall Number: 93C NHTSA Recall Number: 25V-586 VIN: [XXX] After learning about this recall, I have experienced the exact issues described. When the vehicle is exposed to very hot or very cold temperatu... Read more
Incident date: Oct 22, 2025
Was driving around 45mph when I heard a pop noise, like an over pressurized soda bottle popped open. Moments later car abruptly dropped to under 35mph and reported errors and to check battery system. Brought it into dealer and they confirmed my ICCU failed and had to be replaced.
BRIDGESTONE
POTENZA
(9999) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Jan 31, 2026
My 2024 Lexus RX 350h experienced a catastrophic 12V battery collapse (2.00V), disabling the electronic 'e-Latch' door system and rendering interior handles non-functional for standard use. While a manual override exists, it is not intuitive for emergency egress. Additionally, the electronic parking brake and shift-by-wire systems remained physically locked, preventing the vehicle from being moved... Read more
FORD
BRONCO SPORT
(2022) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Aug 30, 2025
My 2023 Toyota RAV4 Prime is currently subject to an active safety recall. I brought the vehicle to my Toyota dealership on 12/20/25 to have the recall addressed, but I was informed that Toyota does not yet have an available fix or remedy. As of January 28, 2026, there still is not fix or remedy. As a result, my vehicle has been sitting at the dealership for an extended period of time with no est... Read more
Incident date: Jan 21, 2026
I get a clicking sound everytime I make a right or left turn. The clicking sound has gotten worse since I bought the vehicle new in December 2024. The clicking sound is very loud when I make right or left turns.
Incident date: Jan 23, 2026
My 2024 Jeep Wrangler experiences violent front-end oscillation at highway speeds after hitting bumps, resulting in temporary loss of steering control. The dealer suspects the steering stabilizer but refuses warranty repair due to inability to replicate. This is a safety issue that I am gravely concerned about.
Incident date: Jan 15, 2026
While driving, the vehicle will suddenly fail to accelerate beyond approximately 45 mph, even with the accelerator fully depressed. During these events, the engines RPMs increase significantly without a corresponding increase in vehicle speed. When this occurs, the hybrid battery fails to hold or maintain a charge, and the vehicle appears to enter a reduced-power or limp mode condition. This cond... Read more
Incident date: Dec 12, 2024
The drivers side door latch mechanism malfunctions and causes the door to unlatch or does not allow the door to latch. This is a safety hazard. I know two other ford owners with vehicles after 2021 that is having this same issue. This calls for a recall!
Incident date: Feb 2, 2026
The soy-based coating on the harness surrounding critical wiring attracts squirrels who are keen to the scent resulting in wiring critical to the operation of the vehicle being chewed and malfunctioning. Not only is this repair expensive, but since one doesn't know it has happened, it is extremely dangerous when messing with critical components that affect the safe operation of the vehicle. Insura... Read more
Incident date: Aug 11, 2025
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is screen failures while driving. When the screen goes black or freezes, the truck loses all fu... Read more
FORD
BRONCO SPORT
(2022) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Jul 16, 2025
The center dashboard information screen developed "spider cracks" and got opaque in the corners of the screen. The screen would change functions / jump around commands without being touched while driving ( from NAV to radio, change radio stations etc) - apparently called 'Ghost Touch". Mazda has been aware of the defect for some time and issued a TSB ( and settled a class action lawsuit) but we n... Read more
Incident date: Jan 5, 2026
The information screen is getting 'spider cracks" spreading across the face and turning opaque making the information unreadable. Mazda is apparently aware of this defect and issued a TSB for earlier models. Dealers were unhelpful and quoted $1000 - $3000 to repair depending on the VIN.
Incident date: Nov 26, 2025
I was driving down HWY 79 in South Dakota. It was 3:00 pm on Saturday Jan. 31st. Out of know where, with not a single vehicle within eyesight, my sunroof exploded. It sounded like a gun shot went off right above my head, and there was glass flying everywhere. This 100% was not due to another vehicle throwing an object up in the air. There was not another vehicle anywhere. After researching this... Read more
Incident date: Mar 13, 2008
Random problems since purchase with screen going out and emergency brake light either flashing for no reason and braking for no reason. In 2023 the brake system completely failed while driving. Honda dealer replaced fuel pump which helped for awhile. Now flashing brake warning for no reason is happening again. Fear the car will either start braking again for no reason or another system failure mig... Read more
Incident date: Jan 31, 2026
Vehicle was taken to Honda of Round Rock for the Integrated Control Module (ICM) Recall (NHTSA Recall 25V785). The dealership performed partial service but stated a 'gateway' part is on backorder. Since this service, the vehicle has been returned to us with a non-functional speedometer, non-functional speed sensor, no A/C/defrost, and multiple disabled safety sensors. Driving without a speedometer... Read more
Incident date: Feb 1, 2026
On 02/01/2026 at approximately 2:07 p.m., my 2018 Tesla Model X (VIN [XXX] , approximately 151,099 miles, software version 2026.2.3) experienced Sudden Unintended Acceleration while I was driving near [XXX] . I was [briefly describe what you were doing, for example: “slowing to a stop in traffic,” or “slowly pulling into a parking space,” or “braking to turn into a driveway”]. My foot... Read more
Crash
VOLKSWAGEN
ATLAS CROSS SPORT
(2021) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Jan 30, 2026
My car turned off while it was in drive. The oil pressure light flashed on for a second then disappeared. The car did not have anything else seem like it is wrong. I was put in dangers way because it turned off right before I was about to turn onto a very busy street and if it had done that in the middle of the street I would have gotten into an accident.
Incident date: Dec 31, 2025
When in reverse then put in drive the camera freezes while driving still see reverse. GPS BLACKS OUT ALOT.when you want to put windows up they go down, the car has caused so many problems even my mechanic said give it back.we bought the car new with 34 or 35 miles on it n I been feeling so unsafe in this vehicle for a couple yrs I cant even travel in it it dont go up hills .if I try check e... Read more
CHEVROLET
SILVERADO 1500
(2017) - UNKNOWN OR OTHER
Feb 2, 2026
Incident date: Jan 29, 2026
Total horn failure, both horns. Took vehicle to the dealership, diagnosed both horns need to be replaced. None in stock. Horns ordered , no dates known by Hyundai when they will be in stock. Hyundai admits it h. Known with many models Driving a car in Buffalo NYwith. Out a horn driving a vehicle,r Nissan , is VERY DANGEROUS and scary. I do not think that Hyundai is taking this issue seriously and ... Read more
Incident date: Feb 1, 2026
My 2024 Jeep Wrangler 4xe is subject to multiple active safety recalls involving fire risk, including Safety Recall 78C which currently has no remedy and is under stop-sale status. The manufacturer has issued written advisories restricting normal use and parking. I requested a manufacturer buyback due to loss of use and safety impairment. Stellantis corporate acknowledged the issue but has not pr... Read more
Incident date: Jan 25, 2026
While driving on a windy day, the trim piece behind each rear view mirror blew off.