Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Dec 24, 2025
Hello my truck is having issues stalling, noise like grinding, rattling, or some kind of clunking sounds especially during acceleration. It jerking movement. My car will shift into neutral by itself and sometimes it won't even shift into gear at all when trying to put it into drive.
Incident date: Feb 4, 2026
Head unit for the radio has gone blank. Soft and battery reset did not restore function. Unable to use back up camera.
Incident date: Feb 4, 2026
While I was leaving a restaurant my back windshield spontaneously shattered in the middle of me driving it, I had the front and back heat on at the time it’s shattered, I am a first-time driver at the age of [XXX] , and I was extremely terrifying for my safety and other drivers safety while I drove my vehicle after the glass shattered out of nowhere due to no fault of my own, was worried about g... Read more
Incident date: Jan 23, 2026
While driving at highway speed, I accidentally brushed one of the paddle shifters on the steering wheel. This immediately forced the transmission into a lower gear, causing the engine to rev very high. I had to pull over on the highway shoulder to figure out how to return the vehicle to normal automatic Drive. This situation felt unsafe and distracting, especially in traffic. I contacted my local... Read more
Incident date: Nov 3, 2025
The coolant system and oil housing filters. The entire coolant system components fails in this vehicle after 60,000 mile due to the parts not being all aluminum. This fix alone is about 8k from the BMW Dealership. This isn’t fair to the customer! This needs to be a recall! The parts needs to be more stronger and never replaced with the same manufacturer part! This fails the entire engine system!... Read more
Incident date: Nov 3, 2025
Rear Window exploded while parked in garage. I used Safelite to repair. No warning, the garage was 45 degrees and had been parked for at least 4 hours. Picture attached
Incident date: Jan 13, 2026
My dealership (Jeep Bayside Annapolis, MD) is refusing to fix the recall. They say they’ve had issues with some of the cars, and it’s taking too long. They said they’ve are capable of fixing the recall, but are refusing to do so.
CHRYSLER
TOWN AND COUNTRY
(2011) - UNKNOWN OR OTHER
Feb 5, 2026
Incident date: Sep 3, 2025
On February 28, 2025, at approximately 8:43 a.m., while driving on Highway 3 in Alvin, TX, the panoramic sunroof glass on my vehicle suddenly and violently exploded/shattered without any warning. At the time of the incident, no other vehicles were around me, and there was no impact from debris, rocks, or any external object. Thank god my kids had just been dropped off at school or this would be a ... Read more
Incident date: Dec 1, 2025
On June 5th 2025, the radiator fan in my 2018 Nissan Rogue Sport stoped working while my idling in traffic and caused my engine to overheat and smoke. I immediately pulled over and turned off the engine to allow it to cool down. This problem could lead to catastrophic engine failure, warped cylinder heads, blown gaskets, and could even cause a fire, which places my safety and the safety of others ... Read more
GMC
SIERRA 1500
(2019) - UNKNOWN OR OTHER
Feb 4, 2026
Incident date: Sep 5, 2025
Rear glass broken 2 times: 1) 12/23/2022 2) 01/31/2026.
Incident date: Feb 2, 2026
AC blowing hot air at 67k miles?? Heard there was a recall on this.
Incident date: Feb 20, 2025
While out shopping yesterday, [XXX], after turning off the car it would not start again. Everything completely shut down. Locks on doors did not work, hatch wouldn't open, fobs did not work (mine or my husband's) and my ford app even went blank. I called AAA and they sent someone out to get the car started. He thought it might be the battery. So my husband took the car this morning to the ford dea... Read more
Incident date: Jul 1, 2021
My Elantra has 25000 miles and has had issues with an inoperative horn. It appears that the horn pad switch/clockspring has an intermittent contact issue. It has progressed to the point where the horn is inoperative now. My vehicle is under factory warranty, so I will need to return the vehicle to the dealership to correct this problem. My goal is to leave a record of the failure of this critical ... Read more
Incident date: Feb 3, 2026
There have been 3 instances within the last year and a half where the rear window of my vehicle (Ford mustang) and the rear window of family member ford mustang both have shattered during the extreme cold possibly due to the heating coils on the window over heating and burning. You can see a burn pattern in the window This is a safety issue due to the window shattering, it sounded as if someone sh... Read more
Incident date: Dec 13, 2025
The rearview camera is not working
Incident date: Feb 4, 2026
Back up camera, and touch screen go completely out...the whole system will not come back on until vehicle is shut off and restarted. This has happened multiple times now.
Incident date: Feb 4, 2026
On January 25, I was driving on the freeway and my moonroof front panel exploded. It was a loud bang, and completely unexpected. This could have caused an accident. After the glass exploded, I pulled over only to realize the glass had hit another cars windshield and broke their windshield. I am lucky this didn’t cause an accident.
Incident date: Aug 19, 2025
Attempted to sound horn when driver ahead of me crossed lanes at roundabout. Horn did not work. No warning messages appear on dashboard indicating an issue. Inspected the horn fuse in engine compartment and found it to be functional. Vehicle has not yet been taken for repair.
Incident date: Dec 30, 2025
The A/C evaporator core in my 2020 Dodge Charger Hellcat has failed twice within a short period of ownership. The first failure occurred at approximately 20K miles in 2022, when the air conditioning suddenly stopped blowing cold air. The dealership diagnosed a leaking evaporator core and replaced it under warranty. On [XXX] at approximately 50k, the exact same failure occurred again — loss of r... Read more
Incident date: Feb 4, 2026
On the morning of Saturday, January 31st, we went to get in the vehicle and saw that the back hatch window had begun to shatter. It did not appear to be caused by vandalism or that it had been hit by any objects. Therefore, I did not report it to the police. I did report to my insurance. I took it to a Safelite AutoGlass repair shop and they agreed that it was a very unusual break. The glass did... Read more
Incident date: Feb 3, 2026
The dash cover has separated from the main dash component. RAM cannot confirm this will not impede the proper deployment of safety airbags in case of a head on collision. This is more than a visual issue, it's a safety issue. Looking online at RAM forums, this has been a common issue with the dash for many RAM owners.
Incident date: Jan 26, 2024
In order to repair the recalled equipment on the vehicle the dealerships and Kia want us to pay for them to open the trunk ($280/hour service fee to remove the back seat to gain access to the trunk and then return the back seat once completed). If the trunk latch was NOT broken to begin with they would not have to remove and replace the back seat of the car at $280/hour you would be able to push ... Read more
Incident date: Jan 19, 2026
Transmission shutter/slipping
Incident date: Nov 3, 2025
REAR WINDOW SHATTERED FOR NO REASON WHILE PARKED IN THE DRIVEWAY, NISSAN SAID NOT COVERED UNDER WARRANTY HAD TO GO THRU MY INSUARANCE CO
Incident date: Jan 9, 2024
The rear subframe on my 2018 Infiniti QX30 experienced a structural failure at approximately 39,000 miles. The vehicle was inspected by an authorized Infiniti dealer, who confirmed failure of the rear subframe, a critical structural and safety component. This failure created a serious safety hazard, including risk of loss of vehicle control. The vehicle was deemed unsafe to operate. The failure ... Read more
GMC
SIERRA 1500
(2023) - UNKNOWN OR OTHER
Feb 4, 2026
Incident date: Jan 23, 2026
10-Speed Transmission went at 53,000 miles.
CHEVROLET
SILVERADO 3500
(2022) - UNKNOWN OR OTHER
Feb 4, 2026
Incident date: Feb 4, 2026
I took my vehicle into Apple Ford in Columbia, MD for a safety recall. They proceeded to tell me that my engine, the crankshaft, and the turbo also need to be replaced but will not cover it even though these issues were caused by the safety recall. Everything online says that with this recall the engine should be replaced under the recall. We had small issues with the car about a year ago that wer... Read more
Incident date: Jan 30, 2026
1) ENGINE FAILED IN AN INTERSECTION AND A DRIVE THRU EACH TIME OF FAILURE THE CAR COULD NOT BE PUSHED TO CLEAR THE ROAD 2) THREE OPEN RECALLS HAVE BEEN REPORTED SINCE 10/2025 AND TO DATE THERE IS NO REMEDY 3) SAFETY RECALL DUE TO FIRE HAZARD WITH NO FIX AVAILABLEI HAVE SPOKEN TO THE DEALER AND THE MANUFACTURER. WITH NO FIX AVAILABLE
Incident date: Jan 30, 2026
C4B 2017 Ram D2 DD DF DJ DP Hydraulic C / Not Available We are at Risk everyday Yes Confirmed Recall and Problem Yes inspected by Ram Dealer & CarMax The warning lights and the noise constantly goes off and they’ve been happening since a few days after we purchased the vehicle and the dealership that we purchased, the vehicle knew about the problem and never fixed it until this recall which t... Read more
Incident date: Dec 9, 2022
Once Transmission get at a hot temperature, the Transmission have a hard time shifting and down shifting. I have taken my trust a Transmission shop and I was told everything looks good and suggested I just get service. And I also was told that it could be a sensor problem. And the mechanic really didn't understand because I only have 147,000 miles and having Transmission problems.
Incident date: Jan 27, 2025
Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shifting behavior when engaging the vehicle's sport mode. This mode is typically utilized for extended journeys on highways and interstates. Although the anomaly was brief, I did not initially consider it significant. Several weeks later, upon departing from my community college campus,... Read more
Incident date: Jan 8, 2026
When the car is in drive and I am driving the screen shows a message that the car cannot do a function because the car is in reverse. See photos.
Incident date: Jan 26, 2026
Discontinued vehicle model still under active bumper to bumper warranty (thru 10/26); has faulty rear defroster/heated side mirrors that the "remedy" handed down to me was to "drive more" in an effort to charge battery to a threshold that allows said necessary safety feature to operate. If charge falls beneath 65% the vehicle terminates functionality of deemed "non-essential" operations to maintai... Read more
Incident date: Jan 11, 2026
The vehicle has experienced multiple incidents of change of transmission from automatic to manual while driving, without warning. When this occurs, the vehicle loses speed while in motion, creating an immediate and severe safety hazard. •The issue began shortly after purchase •The defect has occurred multiple times, including twice in a single weekend •The issue persists despite multiple de... Read more
Incident date: Oct 23, 2025
While sitting at a stop sign heard a loud bang and truck lunged forward as if we were rear ended . Actually thought we were . Drove about 20 miles and transmission went out . Even though i had foot on brake truck still went forward . Had to have transmission replaced at $6421.58 in Florida while on vacation . Have researched on internet and found several cases exact same thing . Even shop that did... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) - UNKNOWN OR OTHER
Feb 4, 2026
Incident date: Feb 2, 2026
The car lost power while driving. It lost power completely while driving it to the dealer. Had to be towed. I was lucky I was able to pull over out of traffic while it was losing power. Loss of propulsion in the middle of driving is a safety risk.
Incident date: Jan 26, 2026
The fuel tank shields are disintegrating due to rust buildup because of poor quality materials. this is a very concerning issue since on these Range Rovers the fuel tank shields actually support the fuel tank. my biggest concern would be for the fuel tank to eject itself and cause a major incident. Range Rover is aware of this situation as it is happening on a lot of these models.
Incident date: Feb 3, 2026
While crossing the road—right at the center—my Evolution brand low-speed vehicle, with less than eighty miles on the odometer and full battery charge, completely shut off. No warning lights, no alerts, no gradual slowdown. Screen went pitch black. The whole thing died. Before I could move or react, it restarted by itself. And since my foot was still on the accelerator, it shot forward—slamme... Read more
Crash
1 injured
Incident date: Nov 15, 2025
Battery light came on, its a new battery with warning of 12v battery failure. The back camera has been giving blank screen and camera unavailable message.
Incident date: Feb 3, 2026
The car makes a jumping/jerking movement & at times, something that seems like a misfire happens. All lights go on and the car will do that jerking issue & become un drivable. This happened to me on the road and I was afraid for my safety as I couldn’t get my car to a safe place immediately. Brought it to my mechanic and he gave me forms of a recall regarding 2021 Kia Seltos which is what I have... Read more
Incident date: Feb 3, 2026
Just after Thanksgiving, my vehicle displayed a “Service Emergency Calling” message. I brought it to the dealership and they documented the concern, referencing GM bulletin PIP6077B, but no repairs were performed. On December 30th, while parking, I shifted into reverse and the vehicle would not reverse and instead moved forward. A “Service Transmission” warning appeared and the vehicle was... Read more
Incident date: Feb 1, 2026
Sun roof sun shade malfunctions and the shade sags down unable to see out of rear of vehicle, or rear view mirror. Also sags down on rear passengers and children and could cause your passengers to stop breathing from covering your face. Very dangerous.
CHEVROLET
SILVERADO 1500
(2022) - UNKNOWN OR OTHER
Feb 3, 2026
Incident date: Jan 27, 2026
Vehicle lacked power to accelerate. Took vehicle to Christian Brothers Automotive where it was diagnosed with a bad transmission, Christian Brothers replaced the transmission.
Incident date: Feb 3, 2026
The 12.3-inch display of the instrument panel is blank at startup. Operating the vehicle with this display blank reduces the ability to see certain malfunction indicators. If malfunctions occur while driving, continuing to drive could lead to an increased risk of a crash or an increased risk of injury in the event of a crash.
Incident date: Oct 25, 2025
A recurring malfunction occurs with the infotainment/radio and rear backup camera display. The rear backup camera view remains stuck ON while driving forward in DRIVE at speeds over 20 mph, including highway speeds. The system also cycles between screens (including switching to the camera view), and the infotainment freezes and becomes unresponsive (loss of screen/control). Audio playback and hand... Read more
Incident date: Jul 4, 2025
The Ioniq 5 has a known issue with a part called the ICCU. When the part fails, which it seems to inevitably do despite multiple recall repair visits and software upgrades, the car ceases to be driveable. In advance of this moment when your multi ton vehicle turns into a brick you get a short warning saying pull over, but that is not always possible. The car starts loudly beeping and reduces its m... Read more
Incident date: Jan 3, 2026
Rear latch unlocks while vehicle is running or not running up to 30 times at once. Rear latch unlocks without key being in vehicle. This has been reported to Hyundai Motor America since August 2025. The front collision warning goes off at random times, left side departure goes off at random times.
CHEVROLET
SILVERADO 1500
(2020) - UNKNOWN OR OTHER
Feb 3, 2026
Incident date: Jan 1, 2026
The AC compressor/condesor needs replaced and I see a lot of complaints on-line about this specific model- 2018 Forester. My kids and I were on a road trip in August 2025 when it stopped working. It was extremley hot even with the windows down and heat stroke became very real while we were sitting in bumper to bumper traffic. There was already a recall on this but now with the new part the AC stop... Read more
3 injured
Incident date: Feb 1, 2026
Car beeped and displayed warning stating that Ignition will turn off and Check Starter System on four separate occasions, resulting in loss of all electrical power including but not limited to headlights, brake lights, console display, speedometer, dashboard lights, turn signals, hazard lights a/c, etc. The center console felt very warm. The car needed to be pulled over and ignition turned off for... Read more
GMC
SIERRA 2500
(2024) - UNKNOWN OR OTHER
Feb 3, 2026
Incident date: Jan 27, 2026
We have colder weather, so we had normal ice and snow on the vehicle. I walked the backside of the vehicle to the driver side. I entered on the drivers side. I started the car and turned on the defrost, I then heard the cracking, which I assumed to be the ice. When I shut the driver door the back rear window shattered.