Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Jan 12, 2026
found rear axle assembly has locked up, terrible binding noise when trying to move. found rear axle to be low on fluid and burnt up. needs new rear axle assembly.... remove and replace rear axle assembly NOTE REAR AXLE ASSEMBLY IS ON BACK ORDER SINCE 8/2025. Unable to drive or get repaired. Making car payments without the ability to use. This vehicle has a "special gear ratio" that is not availab... Read more
CHEVROLET
SILVERADO 2500
(2022) - UNKNOWN OR OTHER
Feb 10, 2026
Incident date: Sep 23, 2025
On Star module quit working in our Yukon, which in turn makes it useless to have any of the safety features. On Star and GM know this is an ongoing problem, but no recall has been issued. Neither company will repair unless an $1100 fee is paid. Why install On Star if you know it will malfunction. Since there is a monthly service fee I think they need to make sure the vehicle has the correct p... Read more
Incident date: Feb 10, 2026
Oil light comes on and out i do have warranty for the car.
Incident date: Feb 8, 2026
prior case 11708370 filed 1/2/2026 spoke with [XXX] 1/22/2026. Friday 2/6/2026 Shorkey Kia Wexford calls and tells me my EV6 is fixed I can pick it up. I go into the Kia App and still have the same 3 codes as before; P056216 VCU, C160404 FR_Radar, and C28B186 ADAS_DRV. I tell them later that day when I had time to open the app to make sure the codes were corrected, called them back and said unti... Read more
Incident date: Jan 30, 2026
I reversing in my driveway, I heard a loud 'pop' from the front driver's side followed by a total loss of steering control. Upon inspection, a steering component (tie rod) appears to have snapped/failed. This vehicle is subject to NHTSA Recall #23V704000 for an incorrectly assembled steering rack that allows for excessive stroke length and contact with suspension components. I have not been in a r... Read more
Incident date: Nov 29, 2025
I was driving down the high way going about 40 to 50 mph and it suddenly shifted down into 1st gear making my tires lock up and then the engine light came on with the out put speed sensor code
Incident date: Feb 9, 2026
The vehicle is a 2025 Toyota Tacoma TRD Off-Road subject to Safety Recall 25TA11 involving the front axle shafts potentially breaking. The manufacturer has confirmed the recall and that a remedy is not yet available. The vehicle has been at a Toyota dealership and out of service for an extended period while waiting for a repair solution. The dealer has confirmed that no repair can currently be pe... Read more
Incident date: Feb 10, 2026
•The transmission malfunctioned and developed an abnormal internal noise at approximately 67,000 miles, which is an unexpected failure at low mileage. The vehicle had been properly maintained and had no prior mechanical issues. Atlanta Toyota inspected the vehicle and confirmed the transmission had failed and required full replacement. The dealer also stated that as a result of the transmission ... Read more
Incident date: Jan 8, 2026
Issue: Hyundai recall denial for paint peeling defect My vehicle qualifies for the Hyundai paint-peeling recall, and the paint deterioration matches the defect described by Hyundai. Despite this, Hyundai has denied my recall repair twice. Approximately 2 1/2 years before the recall was issued, I applied a small touch-up to the affected area to slow the deterioration. This was done solely to pr... Read more
Incident date: Dec 26, 2025
My backup camera began malfunctioning in November 2025. Initially, the image became distorted, and shortly after, the screen went completely blank with a message instructing me to contact the dealership. I did so and was informed that my vehicle was not included in the recall and that I would be responsible for the repair costs out of pocket. I referenced the 15-year rearview camera extended warra... Read more
CHEVROLET
SILVERADO 1500
(2021) - UNKNOWN OR OTHER
Feb 10, 2026
Incident date: Jan 26, 2026
Dear Hyundai Motor America Consumer Affairs, I am formally escalating a safety defect involving my 2023 Hyundai Kona, VIN [XXX] , purchased [XXX]. Since the purchase, the vehicle’s horn has repeatedly failed. I have brought the car in for service multiple times, and the issue is thoroughly documented in service records and email correspondence. Despite these efforts, the defect has not been pe... Read more
LAND ROVER
DEFENDER
(2023) - UNKNOWN OR OTHER
Feb 10, 2026
Incident date: Feb 4, 2026
The computer system for the sliding doors and back hatch do not work properly. They will occasionally stop working or will stop mid-open or close. In addition, on three separate occasions the sensors did not work. One time the back hatch started to close while I was getting something out of the trunk. It did not sense by body and would not stop. I tried to stop it physically but the hatch continue... Read more
Incident date: Feb 2, 2026
Warning lights for Electric Parking Brake Problem and Emissions System Problem simultaneously occurring with no definitive solution. Codes can be cleared by disconnecting battery and reconnecting but warning lights eventually come back on sometimes in a matter or days, weeks or month. There are no other issues that coincide with these warning lights coming on.
MERCEDES-BENZ
GLE 450
(2024) - UNKNOWN OR OTHER
Feb 10, 2026
Incident date: Feb 4, 2026
The vehicle has a material operability limitation related to its fuel/propulsion system that was not disclosed at the time of sale. After purchase, the vehicle’s real-world operation is materially restricted due to fuel availability and system limitations that prevent reliable use as represented. The limitation affects the ability to operate the vehicle predictably and as intended. This issue ... Read more
Incident date: Feb 2, 2026
While driving the vehicle the other night, the cars electrical system completely shut off for a few seconds before popping back on. The whole car inside and out went completely black. It was around 10pm on a dark country road. I had the seat heater on high and the defrost on high because it was cold. It appeared to happen when the auto high beams were supposed to engage. Instead of them engaging, ... Read more
Incident date: Feb 1, 2026
Safty issue with standard equipment, backup camera stopped working. Safty feature now unavailable. Told by dealer that it's a common issue. Will fail Massachusetts inspection because the camera is standard safety equipment. Told I need a new 5f module and they are back ordered at audi which tells me it's a major problem since they can't supply them now, should be a recall on this unit....
Incident date: Feb 9, 2026
Never received a notice on vehicle having a recall
Incident date: Jul 29, 2025
My vehicle is having an oil consumption problem. 2 quarts were missing from my oils consumption test. The dealer is now doing a secondary oil consumption test and I’ve read up and learned that there have been a lot of recalls with the engine and oils changes.
Incident date: Jan 21, 2026
Water leaked through manufacting seams on rear drivers side of roof causing tailgate module to malfunction and creating a safety hazard. The rear tailgate would not stay latched or function at all. Took vehicle to honda of Bristol and they confirmed the problem.
Incident date: Dec 16, 2025
I am submitting this complaint to report a safety defect involving a 2026 GMC Yukon XL AT4 equipped with the GM Brembo brake upgrade. The vehicle is sold as equipped with a full-size spare tire; however, the spare tire/wheel supplied cannot be mounted due to interference from the brake calipers. This incompatibility was discovered only after a flat tire event on [XXX], during which the vehicle co... Read more
Incident date: Feb 4, 2026
around august of 2025 the gauge cluster went black and i can no longer see my total miles, gas gauge, and any warning lights that may appear on screen i.e. door ajar. because of this, i have almost gotten in car accidents because my gas runs out unknowingly. one time it put me in serious danger on the interstate having to add gas while cars were flying past me. there were no warning lights, check ... Read more
Incident date: Jan 14, 2026
Steering wheel is so stiff it over works my arms and shoulder muscles burn it hard to turn literally feels as if the wheels is kind of bumping the frame 5 days steering wheel started to make a weird noise that is now persistent and sounds like a rubbing rubber sound and I have been getting electric shock every time I’m getting out the car and go to close the door since this started making a stat... Read more
Incident date: Feb 7, 2026
Driving at normal rate of speed around a right hand turn. Truck spontaneously downshifted in the turn causing tires to spin. Back end of truck slid sideways as the road was wet at the time. Luckily there was a gap between oncoming traffic or there would have been an accident. After regaining control of the vehicle, a wrench icon appears on the dashboard, then the airbag icon lights up. My speedo... Read more
Incident date: Dec 26, 2025
We have had this truck since August 2025, the engine has stalled while driving numerous times since we have had it. This happens randomly and unexpectedly, the vehicle loses power and stalls, shifts itself back into park and engages the emergency break. It does not show any check engine lights for the dealership to replicate the issue. The engine will start back up after it stalls. We have always ... Read more
Incident date: Feb 13, 2020
This is a 2022 Santa Fe PHEV with just 33k miles on it. While driving on freeway, vehicle displayed warning sign for "Check Hybrid System" and the Check Engine light and Battery light switched on. Sensing a loss of power with the acceleration, I managed to get off the freeway and had to get the vehicle towed to the nearest dealership. Once they checked the vehicle, they reported they had to recali... Read more
Incident date: Feb 9, 2026
The contact owned a 2008 Chevrolet Tahoe. The contact stated that while stopped by the school to pick up one of his children, the vehicle was parked. The contact then noticed smoke emanating from the driver's front seat. The contact safely removed his occupant, who was his autistic child, seated in the front passenger seat. The vehicle was engulfed in flames. The fire department was called, and ... Read more
Fire
Incident date: Jan 1, 2026
Thermostat Housing Replacement + Dexcool: P0128, thermostat stuck. Was told this can cause engine to overheat.
Incident date: Jan 1, 2026
I am reporting a safety incident involving the power sliding door system on my 2018 Honda Odyssey. Today, Monday, February 9th 2026, my 3 year old child’s arm was caught and compressed by the power sliding door. At the time, she pressed the interior door button while I simultaneously pulled the exterior door handle. The door began to open, my child placed her arm out, and the door then closed o... Read more
1 injured
Incident date: Aug 14, 2025
I went to Kia dealership in Groton CT 06340 for an oil change. They also fixed a recent recall, and after I picked up my car, both of my key fobs weren’t working. I can’t open my car. I can’t lock my car and they are refusing to fix it. I contacted kia corporate. they were not helpful. What can I do here to have this situation resolved? I’m worried that the anti theft system doesn’t work... Read more
Incident date: Feb 9, 2026
Transmission jumps while driving in and out. Backup camera went black.
MITSUBISHI
OUTLANDER
(2023) - UNKNOWN OR OTHER
Feb 9, 2026
Incident date: Feb 8, 2026
My sunroof just exploded while driving on the highway without any impact or warning. It was a clear sunny day. There wasn't a vehicle in front of me. Nothing fell on my windshield nor sunroof. The sudden explosion and shattering of the glass was extremely startling. I had a mesh underneath the sunroof that contained some of the shattered glass so it did not fall on me while I was driving. I... Read more
Incident date: May 14, 2025
To Whom It May Concern, My 2023 Honda Accord (VIN: <Fill in red: VIN [XXX] >) has been disabled since January 27, 2026 due to a fuel system failure. The dealership falsely claimed diesel contamination, which I deny. Despite escalation to Honda executives and NJ Lemon Law action, the vehicle remains unsafe and unusable. Attached is documentation supporting my complaint (Master PDF: Camardo_Honda_... Read more
Incident date: Jan 15, 2026
Rear window shattered when my wife closed the drivers door.
Incident date: Dec 9, 2025
While driving at any speed, 55 , 65 my truck downshift to 1st gear. It locks up the back tires and the truck starts squealing. And sometimes while driving it just jumps into limp mode into 3rd or 5th gear and it wont come out of 3rd or 5th gear. I do understand there is a recall for this but Ford is telling me my truck is not included in the recall.
Incident date: Feb 5, 2026
Shift hard while driving. Hesitates from the stop position to go when pressing the gas
Incident date: Feb 2, 2026
I was driving and notice ABS light and other light came on, then noticed that when I tried to brake it felt weak, had to pump brake, then later noticed a leak on brake fluid. I took car to Toyota and they checked it and said brake booster and booster pump needed replacing and they wanted to charge me 3,000 dollars. I could not do the job so I checked around and the auto one in my area informed me... Read more
GMC
SIERRA 1500
(2015) - UNKNOWN OR OTHER
Feb 9, 2026
Incident date: Feb 8, 2026
I have had my gorilla glass replaced two years ago for cracking on its on, my front windshield cracked again 2 weeks ago for no reason and it cracked in the same location, causing a huge crack along my vison. This glass is supposed to be unbreakable and yet it broke twice since ownership all by it self. No rock chips or anything. I was just sitting at a traffic light when I heard a ting and the cr... Read more
Incident date: Feb 7, 2026
I remote started my truck. I got in about 5 minutes later. When I shut the door the rear window, passenger side of the power sliding window blew out. GM says my VIN is not affected by the recall but my truck shows that it should have been part of the recall or customer satisfaction program. N192265660 Rear Window Defroster Thermal EventS
Incident date: Feb 7, 2026
Failure of front subassembly while driving. Car pulled hard to right while driving. Scary and dangerous. Inspection showed severe rust has eaten thru the metal. Car inoperable. Research shows it is a known problem. Recall required immediately, THANK YOU
Incident date: Oct 30, 2025
Return Coolant Hose from the turbo to the secondary coolant expansion tank had burst at 60,000 miles. Tube was completely brittle, snapped right in half. According to some forms online, this tube is "infamous" for snapping/breaking.
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Feb 9, 2026
Incident date: Jan 14, 2026
While driving under normal conditions, the panoramic sunroof glass suddenly shattered without warning. There was no impact from road debris, no prior cracking, and no abnormal use of the sunroof. The failure occurred spontaneously and created a safety hazard due to falling glass and the risk of driver distraction or injury. This vehicle is equipped with the factory panoramic roof that has been th... Read more
Incident date: Feb 7, 2026
I was driving on the highway. There were no other vehicles nearby. I heard a loud pop/bang. I thought a tire burst but then discovered the back windshield had shattered
Incident date: Jan 21, 2026
The rear glass of the sunroof exploded while driving at highway speeds. The safety risk involved is that is sounded like a gunshot went off and the entire car got extremely loud, taking my attention off of the road, thank goodness the sunshade was closed and didn't shower me with glass. YES, the problem has been confirmed by multiple other owners online, and Toyota denies taking responsibility for... Read more
Incident date: Feb 9, 2026
The vehicle failed the inspection related to Recall 25C42. Since owning the vehicle, I have experienced repeated intermittent failures of multiple safety and driver-assistance systems, which raise serious safety concerns. The Pre-Collision Assist system has activated without any apparent reason on four separate occasions, including situations where there were no vehicles, pedestrians, or obstacle... Read more
Incident date: Jan 10, 2026
It was the XXX recall for the DTC P0442/check engine light code. The dealership said that the recall had been satisfied in 6/2020 by putting a buffer in to separate the 2 lines but not replacing the part. Now the exact same code DTC P0442/check engine light in the exact spot that occurred for the original recall. The dealership originally quoted $5,093, then after me complaining that it is the sam... Read more
LAND ROVER
DISCOVERY SPORT
(2016) - UNKNOWN OR OTHER
Feb 8, 2026
Incident date: Nov 11, 2025
The IPC intermittently goes blank and I lose driver information like remaining fuel and speed limit and other safety information. The IPC also turns green and gets distortion.
Incident date: Dec 5, 2025
The vehicle camera camera system is sometimes not available at startup and will not reset until the vehicle is allowed to sit for several hours. This prevents the backup camera, forward camera and side mirror cameras from providing an in-dash video of vehicle surroundings, which is especially critical for reversing direction or backing-up. Typically the camera will reset after sitting from a perio... Read more
Incident date: Jan 16, 2026
Engine coolant intrusion- I don't feel safe driving this vehicle due to engine problems known to FORD even at/before time of sale. Possible fire hazard. Transmission- I don't feel safe driving this vehicle due to transmission problems known to FORD even at/before time of sale. Vehicle lurched around while backing from my garage. Electronic emergency brake- Occasionally sticks in lock on position... Read more
Incident date: Jan 5, 2026
1.What component or system failed or malfunctioned, and is it available for inspection upon request? I really thought that it was me, the one that caused this problem by gently pressing the gas pedal when the transmission was downshifting and approaching a traffic light is when this condition always occurred and the transmission was kicking or having dificulties of downshifting. 2.How was yo... Read more
GMC
SIERRA 1500
(2022) - UNKNOWN OR OTHER
Feb 8, 2026
Incident date: Feb 8, 2026
I previously reported a safety issue with my vehicle and have not received a response. My complaint number is 11709360. Issue still remains and no recall is associated to my vin number yet, even after locating a recall for my vehicle make, model and year when researching on line.