Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
TOYOTA
HIGHLANDER
(2019) - UNKNOWN OR OTHER
Feb 18, 2026
Incident date: Jun 18, 2025
My vehicles turn signal audio indicator is extremely quiet and cannot be heard at speeds above 45MPH creating a safety issue. I have checked the vehicle audio settings in addition to the vehicle owner manual and there is no user setting to adjust audio. I asked the dealer where i purchased my vehicle (Northtown Ford, Menomonie, WI) about the issue and they did not have a solution.
Incident date: Sep 30, 2025
The STARLINK touchscreen display on my 2018 Subaru Outback has experienced progressive delamination — a separation of the screen's protective layer from the display panel — resulting in large, spreading opaque blotches that obscure significant portions of the screen. This is a known manufacturing defect that Subaru of America acknowledged through the issuance of a Technical Service Bulletin an... Read more
Incident date: Oct 17, 2024
My 2022 Nissan Leaf (VIN ending 558192) is affected by recall R25C8 (Lithium-ion Battery Expansion / Fire Risk from Quick Charging). The recall, announced September 30, 2025, requires a software update to the battery management system. Nissan has advised not to use the CHAdeMO DC fast charging port until remedied. No remedy is currently available, and the software update has not been deployed. Thi... Read more
Incident date: Feb 2, 2026
Moonroof rubber sealant allowing water in
Incident date: Jul 16, 2025
Sunroof shattered while driving. If I did not have sunroof cover closed, glass would have fallen on me into car and potentially cause distraction leading to crash. An insurance rep will be inspecting vehicle within the next 3-5 days. No prior warnings before glass shattered.
Incident date: Feb 18, 2026
The vehicle produces an extremely loud static or popping blast from the speakers at startup or during operation. The volume controls do not respond and the noise can only be stopped by shutting the vehicle off. The sound is ear-piercing, leaves ringing in the ears, and startles the driver. This has occurred more than once. One incident happened while driving on the freeway and nearly caused a los... Read more
Incident date: Sep 18, 2025
I stopped at a campground after leaving SC. Discovered a Thor factory solar panel had detached somewhere between SC and Arkansas. The mounting bracket was still attached to the roof but the bolts, washers and nuts were missing on 2 of the 4 mounts and the other mounts had loose components. It would have been a possible catastrophic event if it would have detached at highway speeds.
Incident date: Nov 18, 2025
On January 10, 2026, I purchased a brand new 2025 Hyundai Elantra N with manual transmission. At approximately 517 miles, the vehicle experienced complete clutch and transmission failure and was towed to the selling dealership. The dealership diagnosed the failure and presented a repair estimate of $6,222.96, classifying it as "customer pay/user error" and denying warranty coverage. Parts identifi... Read more
Incident date: Jan 28, 2026
While driving at highway speeds on Interstate and without warning my standard size sunroof exploded. This event caused loud noise and shattered glass. I was not under overpass or around any other vehicles. This event caused immediate panic due to noise and not understanding what occurred until a visual inspection was conducted roadside. The vehicle has been inspected by dealership for repair res... Read more
Incident date: Feb 18, 2026
The rear window of the convertible top starts to pull away from the top itself. Could separate and displace entirely causing damage or injury behind.
Incident date: Feb 15, 2026
There is a recall for the trailer brake control and trailer wiring for light. I bought the truck to tow my 5th wheel trailer and have travel plans starting in march of this year.. ram has put a stop sale on 450k trucks because of this recall. The dealers are fixing the unsold trucks on the lot before they fix customer vehicles that have already been purchased. All the dealerships in Arizona are te... Read more
CONTINENTAL
CROSSCONTACT
(9999) - UNKNOWN OR OTHER
Feb 18, 2026
Incident date: Feb 12, 2026
We purchased a brand-new Toyota Sienna Hybrid in April 2025 and were informed in October 2025 that there was a safety recall on the vehicle involving the rear seats and that we cannot drive the van with our kids in the back seat. This rendered the van unusable for us. We have been told on several occasions that that there currently is no remedy for this safety issue.
JEEP
GRAND CHEROKEE
(2012) - UNKNOWN OR OTHER
Feb 18, 2026
Incident date: Feb 14, 2026
My wife and child drove the car to the grocery store and parked the car l. When she returned to leave , the car would not start and flashed a warning with key fob not detected and some kind of security light warning. The instrument cluster told her to place the key in left console cup holder to crank the vehicle . This did not work either .I drove the second key fob to her to determine if it was a... Read more
Incident date: Jan 26, 2026
The tailgate will not go down when you push the bottom that is on the tail light or when you push the button inside the truck it will not go down. It makes the noise like if it is going to but gets stuck.
Incident date: Jan 30, 2026
My concern is the holding tank fell down . It’s brand new never water in it . And I was 500 miles from home when I noticed it . This could have caused a wreck for me or others had it fallen all the way out . At highway speeds. The dealer told me they the manufacturer told them to strap it in . I think this repair may work but I feel I need to get a second opinion. The framework and the trailer f... Read more
Incident date: Jan 19, 2026
2021 Toyota Camry Transmission failure. On November 28th, 2025, my car started doing a hard shudder. I pulled over, then turned my car off. When I started my car back up, it would only drive in reverse but not forward. I had my car towed to a Toyota dealership and explained to the man at the front desk what happened. The guy went to talk to the mechanic then came back and told me that the mechanic... Read more
Incident date: Feb 16, 2026
To the Office of Defects Investigation, I am submitting this formal complaint regarding NHTSA Recall 22V703000 (Kia Recall SC249) involving my 2020 Kia Sorento (VIN: [XXX] ). This recall identifies a fire risk due to a potential electrical short in the tow hitch harness module. The recall notice specifically warns that a vehicle fire may occur while parked or driving. After receiving the recall... Read more
Fire
Incident date: Feb 18, 2026
Sun Roof has leaked. The Sun roof leaked a considerable amount of water and it came through the head liner around the ceiling mounted control panel as well as the back of the car. This is the second time it has happened and I have been told it is not covered under warranty. Through online blogs and forums I have found that this is a common issue with 2021 and newer tahoes and suburbans. And that ... Read more
Incident date: Feb 1, 2026
On February 17 at approximately 9:30 AM, while my wife was driving uphill, the vehicle abruptly shut down and became completely disabled. It began rolling backward despite her attempting to accelerate. Multiple warning alerts activated simultaneously, and the vehicle would not respond to forward input. Our [XXX] child was in the vehicle at the time. A total loss of power while in motion, combin... Read more
Incident date: Feb 15, 2023
My Explorer has the optional double moonroof with an electric sunshade that opens or closes with a button. A week ago when I tried to retract the sunshade I noticed that the driver side of the fabric started drooping. After trying a few more times the roller failed to retract the fabric completely. So when I try to open the sunshade the fabric just hangs from the roller and impedes my view out the... Read more
Incident date: Feb 13, 2026
To Whom It May Concern: I am writing this communication to you per an attorney referral. I have an Audi that was included in the Turbo Class Action Lawsuit. See [XXX] My VIN was included in the lawsuit. The lawsuit was won on December 4th 2025. The class action lawsuit only covers and reimburses consumers who had paid out of pocket (prior to a certain date) expenses incurred fixing the Turbo. I h... Read more
Incident date: Oct 1, 2025
Bought car, got 4WD not available light on dash, got car "scanned" at multiple outlets and there is no "code". Took to local mechanic and he diagnosed it is the PTU (power transfer unit) and told me there was a factory recall. Contacted Jeep dealership, told them of the problem, they said my vehicle is not included in the warranty but they would diagnose for me. They did and told me it will be $3,... Read more
Incident date: Apr 22, 2023
This issue with the truck has been going on since last year can be driving down the highway at a speed of 55 to 70 mph depending on the speed limit and the truck will start jerking and bucking to the point where it will almost sling you through the windshield and the reduced engine power will come on and you have no power at all taking it to the Ford dealership to get the powertrain control module... Read more
Incident date: Dec 21, 2025
2018 Toyota Highlander Platinum started with a whine noise, vibration, and went into limp mode. The transmission has been noted to needing to be replaced. I am currently at 75,453 miles and started to hear the whine at around 65,000 miles. This car is not safe to drive.
Incident date: Jan 29, 2026
It is my understanding Honda issued a extended warranty on the air conditioning condenser for its Accord models from 2018-2022. I have a 2023 Accord and the exact same issue has happened on my car. Similar to the earlier problems with fuel pumps where a partial recall was extended to the same model built in later years, I am suggesting Honda needs to repeat the extended warranty to include 2023 mo... Read more
Incident date: Feb 3, 2026
P1098 engine coolant control valve Engine light comes on and truck says reduced power. Then went off. Back on again
Incident date: Aug 8, 2025
Vehicle: 2012 Range Rover Sport Supercharged (VIN: [XXX] ) Recall Campaign: N623 / NHTSA 21V635 Incident Description: In October 2025 I had a recall repair done at Land Rover Annapolis. I picked up my vehicle from Land Rover Annapolis after the N623 Fuel Outlet Flange Recall was performed. Immediately after service, while driving in a live lane of traffic, the vehicle unexpectedly stalled, re... Read more
Incident date: Jan 28, 2026
UNKNOWN AIR CONDITIONER WORKS WELL FOR ABOUT 1 HOUR, THEN SUDDENLY THERE'S A FUNNY NOISE AND THE HEAT COMES OUT INSTEAD OF COLD AIR. WE HAVE INFORMED GENESIS DEALER ABOUT THE PROBLEM, BUT THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY. WE HAVE SEEN MULTIPLE REPORTS OF THIS ISSUE BUT GENESIS HAS NOT ISSUED A RECALL FOR THIS POTENTIALLY DANGEROUS AND HAZARDOUS PROBLEM.
Incident date: Jan 28, 2026
ICCU failed needed replacement, 2 weeks after 12v battery died.
Incident date: Feb 8, 2026
Drivers side Door Lock Actuator could not open the door from the inside handle or outside handle. In 2025 I replaced the part, Feb 2026 had to take the car to the dealership because could not open the door again. Dealership told me the Actuator failed internally. The part was only looked at by the dealership. There were no warning lamp, messages or other symptoms of the problem prior to the fai... Read more
Incident date: Dec 23, 2025
the back window shattered by itself
Incident date: Aug 1, 2025
I am submitting this complaint regarding a structural failure of the rear liftgate hinges on my 2020 Toyota RAV4 XLE. The liftgate began opening and closing crooked, and I noticed the door was no longer aligned evenly. After inspection by Toyota dealership, I was informed that the metal hinges attached to the liftgate and body are cracked and must be replaced. This failure is not the result of an ... Read more
Incident date: Feb 16, 2026
My 2019 door is not latching. I see that a recall was issued but my vehicle was not included
Incident date: Feb 16, 2026
This vehicle since early inception of ownership has been brought to the dealer for failure to start, oil consumption and the vehicle stopping suddenly on it's own. There have been 13 service calls and each time the vehicle has been brought to dealer for the problem at hand shortly after that the vehicle was brought back again for the same issue and eventually escalating into other severe problems... Read more
Incident date: Jan 17, 2026
Vehicle is unstable in wind conditions I t is all I can do to drive it safely , even at very slowed speeds
Incident date: Jan 17, 2026
2/17/2026 Mileage 96,000 Subaru case number Case # 260217-2101937 Vehicle intermittently indicates reverse gear while driving forward at speed. Backup camera activates and reverse lights illuminate while in forward motion. This condition matches NHTSA Recall 22V-522000. The recall repair was previously performed but the safety defect persists. Manufacturer was contacted and declined further rep... Read more
Incident date: Dec 20, 2025
Upon driving car about a month after purchase the transmission hesitated, with jerking and a Loud hard clunk sound. Took vehicle to dealer and dealership stated none of the mentioned malfunctions noticed. They updated some software. Continued driving vehicle and malfunctions started again. Looked online for similar issues and found quite a few similar comments.
Incident date: Jan 1, 2026
Premature failure of the moonroof shade dropping down or sagging from the track it is seated in, causing driver visibility issues and noise issues.
Incident date: Jan 27, 2026
Although I have not experienced safety issues myself, this exact model+year combination has been recalled more than once: 2024 Mercedes EQB 300 4matic, and when I searched by my VIN it shows recall. I’m very concerned if my car is mistakenly not included - what if it has battery issue/fire risk but I am not aware? This poses huge safety risk on day to day driving. I request an investigation on t... Read more
FORD
MUSTANG MACH E
(2024) - UNKNOWN OR OTHER
Feb 17, 2026
Incident date: Feb 9, 2026
THREE WEEKS I NOTICED THE HEADLINER ABOVE THE REAR WINDOW WAS WET. THE REAR WINDOW HAS SOME CRACKS ON THE TOP PLASTIC MOLDING THAT HOLDS THE WINDOW TO THE CAB OF THE TRUCK. THIS MOLDING IS IN BETWEEN THE HEADLINER AND THE REAR GLASS.
Incident date: Dec 9, 2025
The back up camera does not work intermittently. The screen is just black. This was supposed to be resolved as part of recall 66B/NHTSA 24V-436. I had that recall work completed in January 2026 but it did not resolve the issue. The dealer said they are unaware of that repair not resolving the issue and said I would be liable for the costs associated with the additional diagnostics if the manufactu... Read more
Incident date: Feb 16, 2026
Component: Driver-side door latch and lock assembly. The driver-side door latch appears to have failed, preventing the door from opening from both the inside and outside and creating an occupant entrapment risk. The failure is fully reproducible and ongoing. The condition first occurred without any prior warning signs, messages, or symptoms and has persisted for more than a day without resolving... Read more
MITSUBISHI
OUTLANDER
(2025) - UNKNOWN OR OTHER
Feb 17, 2026
Incident date: Jan 4, 2026
The horn stops working which is a safety hazard in case someone is backing into you, etc. This horn has stop working 4 times and had to be replaced.
Incident date: Feb 11, 2026
Paint is peeling off all over my car. I see this is a known issue with the white paint and nothing is being done about it. I have touched up a few spots but it is only getting worse
Incident date: Feb 15, 2026
The ICCU failed. I heard a popping noise, an error “check electric vehicle system” appeared on the dash, and i lost propulsion. I had my car towed to the dealership, where they eventually confirmed the ICCU failure.
TOYOTA
SIENNA HYBRID
(2025) - UNKNOWN OR OTHER
Feb 17, 2026
Incident date: Feb 17, 2026
On multiple Honda vehicles there appears to be a problem with their turn signal volume. We own both an Acura with the volume perfect; the Honda Ridgeline is just about audible with the software volume at its maximum. After sending a request for assistance for info or update to Honda on their complaint line I've yet to hear back. Multiple stops at the dealership they have not provided assistance ... Read more
Incident date: Jan 15, 2026
I bought the vehicle at the end of September 2024 and February 12, 2025. I had been on the road for about 15 minutes nothing different and then I look in my rearview mirror and underneath the bed of the truck was on fire and The truck was completely destroyed and Toyota is not doing anything about it or helping at all and im a toyota employee of almost a decade
Fire
LAND ROVER
DEFENDER
(2025) - UNKNOWN OR OTHER
Feb 17, 2026
Incident date: Feb 14, 2026
There have been multiple occasions where I have started or shut down my 2023 Bronco Heritage Sport Limited and (for no reason I can explain) the speakers started making this extremely loud digital feedback noise, sometimes including the subwoofer. It's hard to stay in the car for too long with this noise going on at an extremely loud decibel. This vehicle has the B&O sound system. I tried a numb... Read more
FORD
F-150 LIGHTNING BEV
(2022) - UNKNOWN OR OTHER
Feb 17, 2026
Incident date: Dec 26, 2025
Tied with NHTSA Recall 25V900 - Review Camera Software. Dealer was unable to complete the recall due to internal malfunction of USB Interface on vehicle. Dealer quoted a non itemized Repair Estimate of $1,045.50 to replace the interface in order to be able to complete the open recall. No visible user caused damage to interface and prior Technical Support Bulletin (2066315) for issues with USB cov... Read more