Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Feb 15, 2026
I am reporting Hyundai Motor America’s failure to remedy two active safety recalls on my 2025 Hyundai Palisade (VIN: [XXX] ) within a reasonable timeframe, despite multiple attempts to have the vehicle repaired. My vehicle has two open safety recalls involving critical occupant protection systems, including seat belt buckle assemblies that may fail to latch properly and a third-row occupant safe... Read more
Incident date: Feb 19, 2026
On February 15 Sunday night my 2024 Accord was broken in by thieves. Honda’s door lock system was so easy that robbers were able to hack it and open the driver door easily. After which steering wheel airbag was stolen. There was another Honda Accord 2025 model also parked which belong to my family member, was also hit by same thieves and was a victim of door brake in and steering wheel airbag s... Read more
Incident date: Apr 17, 2025
I had a message flash that said the power to the engine was reduce. Next message said check stabilink ( or something similar).. it said drive with caution. I live 2 mins from my job I drove home and pulled in the driveway I then felt the car act like it wanted to shake. This was on 2-10-26 I contacted onstar asked them to run a diagnostic. The codes that came back P0016 p0089 p228D are very well ... Read more
Incident date: Feb 11, 2026
The rear hatchback window, and it will be available until Monday when we have an appointment to replace the shattered rear hatchback window. We were in the car at a stop light and the rear window literally exploded causing some glass shards to fall into the car. We had no idea what happened except the window was totally shattered and we could not see anything out of the back window which made it i... Read more
Incident date: Feb 11, 2026
Passenger back locks stopped working first. Then driver side back locks. Now both driver and passenger front locks will not lock/unlock automatically. This is scary when not being able to get in/out of vehicle for an emergency. I have reviewed multiple complaints and it appears this is a very common Nissan problem that needs to be addressed before it becomes a bigger safety problem.
Incident date: Jan 30, 2026
The frunk is missing, an emergency release button or latch, so a small child could be trapped inside with no way out.
Incident date: Feb 19, 2026
Rear windshield exploded when I closed my driver side door upon entering my car. After I had it replaced my door does not work properly now. It opens all the way then closes part way. Tried to reset but doesn't work.
VOLKSWAGEN
JETTA
(2019) - UNKNOWN OR OTHER
Feb 19, 2026
Incident date: Feb 19, 2026
We were picking up my wife’s 2022 BMW 228xi after having tinting applied to windows. As I was in the office paying for the work, my wife put her purse in the car and sat in the driver’s seat. She noticed the seat was too low and that her booster pad had been moved to the passenger seat. She had not touched any of the car's controls and was starting to turn to exit the car so she could place... Read more
Crash
1 injured
FORD
MUSTANG MACH E
(2021) - UNKNOWN OR OTHER
Feb 19, 2026
Incident date: Feb 19, 2026
The "incident" is not a fault or flaw of my car in any way, but rather is caused by the auto industry's general shift to LED/HID headlights. In my opinion, they make driving unsafe for external observers because they are too bright and create a lot of glare, so that keeping my eyes focused and perceptive of features I need to see in the road directly ahead of me is becoming increasingly difficult... Read more
Incident date: Oct 1, 2024
Vehicle experienced immediate loss of motive power while in motion at 45 mph after "Stop Safely Now" alert. This is a repeat power failure. The vehicle was in service for 75+ days (Dec-Feb) for this exact defect. The Ford service center said they replaced the “battery controller” yet the issue recurred. The car previously flagged this alert while in motion 2 times prior (one on the highway go... Read more
Incident date: Feb 9, 2026
The rear glass got shattered unexpectedly without any impact.
Incident date: Feb 12, 2026
My car along with multiple other cars like mine are having issues with the back up camera not working. I have to take it into a Chevrolet dealer to get it replaced. It is a huge safety concern and a recall needs to be issued.
Incident date: May 1, 2025
From the beginning of ownership, this vehicle has experienced repeated infotainment and system failures that directly impact driver safety, including: The infotainment screen pixelating, freezing, and restarting while the vehicle is in motion A documented incident where the system emitted a loud noise for over 30 seconds before restarting Screen restarts while backing up, preventing the rearview c... Read more
Incident date: Feb 16, 2026
The sunroof is off the track. There seems to have been a recall for my make and model and year of vehicle (2019 Mercedes CLA 250) though Mercedes tells me that my vin # is not among those that were recalled. However, they told me that if I could reach out to NHTSA, that it would be possible that my vehicle would be added to the recall, which would force Mercedes to have to repair the issue at th... Read more
Incident date: Aug 19, 2025
Car was parked at my house. After a heavy heavy rain, I saw 1/2" standing water on the passenger side floorboards. The cowl drainage had been blocked, and I was told water had found it's way into the cabin. It's an EV, so this is a serious issue. My climate control was inoperative, the tire pressure sensors also affected. And not sure what other systems may have been damaged. This had never... Read more
Incident date: Sep 29, 2025
The front passenger car door failed to lock. It is considered a safety issue as it can leave the vehicle vulnerable to theft and may also pose a risk while driving if the door opens unexpectedly. It's important to address this problem promptly to ensure safety and security. There were no warning messages indicating the failed lock. I just happened to pull the handle and that door opened when all o... Read more
Incident date: Aug 8, 2025
Spontaneous explosion of sunroof while car is in motion on the expressway 83 and could have caused an accident while my daughter was driving
Incident date: Feb 2, 2026
While vehicle was Parked in driveway the rear windshield just exploded suddenly causing glass to fly everywhere. Causing a risk for injury for a human and animal. There was no signs or warnings just happened suddenly. The vehicle has been towed to Nissan for repair but was told to not expect my vehicle back anytime soon. In the mean time I have a loaner.
Incident date: Dec 31, 2025
Noxious emissions fill passenger compartment while at idle, or when using remote start. Cannot drive with windows closed, or with recirculation on. Passengers feel, "sleepy". Bracket holding flex pipe fails at the same point in several different traverse vehicles. The 2018 model we have, is not covered by a recall, even though the 2019 of the same design and fail point, is. N222385510 GM ... Read more
Incident date: Nov 18, 2025
initially filed XXX (1/2/2026) 2nd (additional info) filed XXX (2/10/2026 3rd (3 page service report) XXX (2/11/2026) Vehicle is registered to Christopher Rojik, however it is my car that I drive, etc. today I am filing this for you folks that since I filed the complaint with Kia Corp. and sent them the service report, etc. Today, 2/19/2026 I received a formal Settlement Agreement and General R... Read more
Incident date: Feb 18, 2026
I received a safety recall notice that states that Honda will be replacing the fuel pump due to "improper production". Honda is refusing to replace the fuel pump. They are now stating that they only need to test the pump even though the recall is very clear that it is to be replaced.
Incident date: Feb 2, 2026
There is a presence of gasoline in the oil which is causing two(2) safety issues. 1. The infiltration of gasoline in the oil can cause the engine to malfunction to the point of seizure which could cause a sudden stop in traffic flow. 2. The noxious gasoline fumes are unbearable in the cabin of the truck causing headaches, nausea, and lightheadedness which could cause an accident while driving a... Read more
Incident date: Jan 29, 2026
Dashboard cracking - not overly parked in sunlight.
VOLKSWAGEN
ATLAS
(2022) - UNKNOWN OR OTHER
Feb 19, 2026
Incident date: Feb 19, 2026
On Sunday, February 15th at approximately 9:00 AM EST, I took my vehicle to Wash Co Car Wash (1020 Dolsontown Road, Middletown, NY 10940). This was the first and only time I have taken this vehicle through a car wash since beginning my lease in July 2025. It is important to note that this specific car wash is one for which my local Acura dealership provides service coupons during routine maintena... Read more
Incident date: Feb 17, 2026
The sunroof/moon roof glass suddenly popped and exploded. No debris of any kind or any car was near me. My car was alone. The roof spontaneously made a “pop” sound and exploded. I’m lucky I wasn’t killed, injured, or in an accident. Glass that explodes and shatters can cause serious harm.There is obviously some sort of defect in Honda’s sunroof glass. Please investigate this thoroughly.
Incident date: Nov 19, 2024
All systems warning lights came on
JEEP
GRAND WAGONEER
(2024) - UNKNOWN OR OTHER
Feb 19, 2026
Incident date: Jul 22, 2025
Water coming from top part of the front windshield. This was previously fixed but after few years problem persists and started causing electrical issues. I already had to replaced computer out of my pocket even it was under warranty cause did not wanted to fix it.
TOYOTA
HIGHLANDER
(2021) - UNKNOWN OR OTHER
Feb 19, 2026
Incident date: Feb 19, 2026
Late last year I reported that while towing a trailer, the dash indicated that the trailer had disconnected from the trailer as looking back I noticed the lights were off when the vehicle lights were on. Before I could pull over to check the connection, the lights turned back on and the warning light extinguished. This happened 3 times when towing the trailer that day. The dealership "reprogramm... Read more
Incident date: Feb 19, 2026
Three times at a stop light my car goes into the engine idle stop mode and when the light turns green my car won’t get out of the mode. I have to put it into park and restart the car to go. I have almost been hit twice.
Incident date: Feb 5, 2025
I was driving on I-77 WV Turnpike when suddenly my moon roof shattered. No other vehicles were around and no overpasses in sight. When I pulled over, the glass was raised as if the blowout came from inside the vehicle. It sounded like a gunshot went off inside my truck. Vehicle has been repaired. Replacement glass was $1,800.00
Incident date: Feb 19, 2026
Vehicle shimmies/shakes when braking of speeds over 50 mph. It is currently at the VW service center and was informed the Electro-Mechanical Steering gear needs to be replaced. The repair tech also said that he wasn't sure when the part would be in and he has a few others on backorder for repair as well.
Incident date: Oct 20, 2025
I have three recalls on my 2005 Dodge Ram - driver air bag, passenger air bag and rear axle pinion nut. I called the Dodge dealer in my city and was told the Dodge dealer cannot work on vehicles over [XXX] years old even if it is for a recall. Pedder Chrysler Dodge Ram + Jeep of Poway, 13811 Poway Road Poway CA 92064 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)... Read more
Incident date: Jun 19, 2024
The dashboard on our vehicle has started to "melt." While there was a warranty enhancement program in the past (we did not receive notice), the problem has developed after the window for repair closed. This is a true safety issue now as visibility from the front windshield is hindered due to reflection. The dealer has asked us to contact Lexus and Lexus will not help us anymore, stating this is... Read more
Incident date: Dec 29, 2025
The tailgate latch actuator came open while I was driving home spilling all my tools out into the roadway including extension ladders that were folded down I had a bed cover on so I never seen or heard the tailgate there's no warning there's no lights there's no dinging and then don't come up on the camera or nothing like that I've contacted Ford dealership we have a case and police reports I've g... Read more
Incident date: Dec 15, 2025
My 2018 Jeep Wrangler JL only now has 77,700 miles and got a blown head gasket!? This is so UNACCEPTABLE! Makes me regret ever purchasing! There is a ton more with same issue some with less miles and has been well maintained. Took to the dealer is who diagnosed and supposedly repaired due to a warranty that I am having to pay BIG money for! Alos, UNCALLED FOR! Took to dealer when Aux light first a... Read more
Incident date: Dec 24, 2025
Touch screen display "blacks" out. Screen goes completely blank for a few moments then returns to normal. Has been ongoing for a few years but dealership can't find anything wrong. Now it happened while I reversing so I couldn't use/see back up camera angle. Other similar jeep models made the recall but not mine.
Incident date: Dec 1, 2025
I have 2013 Toyota, Sequoia blizzard pearl and my paint started chipping. I have reached out to corporate 3 separate times and they have refused to assist me in this matter. Based off the article listed below, I have a window up to 14 years which is quickly approaching and I have been denied by corporate twice and my local dealer. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION... Read more
Incident date: Feb 5, 2026
THE BACK TAILGATE GLASS SHATTERED. IT WAS PARKED, I HAD JUST TURNED IT ON. AND AS I WAS STARTING TO SHIFT IT TO REVERSE IT SHATTERED. A POP THE SOUNDOF GLASS FALLING. I SLAMMED ON BREAKS GOT OUT THE WINDOW WAS BROKEN, MISSING. ALL ALONG THE WINDSHEILD WIPER. I HAD TO GET IT FIXED AFTER 5 DAYS WAITING FOR THE GLASS TO COME IN BY SAFELITE.
Incident date: Feb 18, 2026
I took this vehicle to the dealership for two recalls, but there is no remedy available. I Keep having these issues, every time I drive my vehicle to keep cutting off sometime it wouldn’t start and the warning light for the battery pops up, I am really scared to drive this vehicle and also I’m really scared to charge this vehicle because it might catch fire .
Incident date: Oct 30, 2025
The 2nd stage of this truck was not completed and the title was done in fraud in 2015 by Jon Hall Chevy in Daytona. I need this inspected as it shouldn't be on the road. Only 1 MCO without water Marks on it. this is a 2 stage truck should have 2. but nope only one we are getting the run around.
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Feb 19, 2026
Incident date: Jun 11, 2025
Currently at a Kia dealership for the 3rd time since the end of December. While driving the electric refuses to switch to gas after the battery drains, it is a hybrid. Maxes out at 18 mph and then an alarm goes off for Hybrid System error. First two time check engine light also came on. Have had vehicle towed to Kia dealerships all three times. Never the same thing repaired or replaced but p... Read more
Incident date: Feb 16, 2026
On December 17, 2025, I brought my 2023 Jeep Grand Cherokee 4xe (30th Anniversary Edition) to Los Angeles Chrysler Dodge Jeep Ram for safety recall 68C involving the high-voltage (HV) battery. The dealer performed the required recall software update/flash and diagnostic and confirmed the vehicle failed 68C, meaning the HV traction battery pack requires replacement. The vehicle remains at the deale... Read more
Incident date: Feb 13, 2026
While driving on a freeway I hear a crashing sound of glass and heard loose glass above me. When I pulled over I looked to see that my sunroof shattered. There was nothing above me for something to fall from and hit my car. There was also nothing found that would have struck the glass
Incident date: Feb 13, 2026
I am writing to formally file a complaint with the National Highway Traffic Safety Administration regarding an unresolved safety recall on my 2019 Ford EcoSport. On February 18, 2026, at approximately 9:01 A.M., I contacted my local dealership, El Cajon Ford, to schedule the recall repair. I was informed that the required recall parts are on indefinite backorder and that there is no estimated dat... Read more
Incident date: Feb 9, 2026
The horn on my vehicle all of a sudden does not work. Im afraid that i'll be in a accident because im unable to blow it. Plenty times ive almost been in a accident & it was literally nothing i could do because my horn isnt working. secondly, something is going in with the suspension on the right side of my car. Too much rattling noise. I see in the complaints im not the only one having this issue... Read more
Incident date: Jan 4, 2026
The rearview camera on my 2014 Ford Fusion has been malfunctioning for several years. When the vehicle is placed in reverse, the camera image frequently does not display, displays intermittently, or fails while already in use. When the system does activate, the image is sometimes mirrored or reversed, making it difficult or unsafe to interpret the surroundings behind the vehicle. Overall, the cam... Read more
Incident date: Jan 12, 2026
Engine lost all power while I was attempting to make a left turn at a very busy intersection. Dash kept saying “check battery”, jump pack did nothing. Engine wouldn’t start.
Incident date: Mar 8, 2020
While parked the panoramic sunroof spontaneously shattered.
CHEVROLET
SILVERADO 1500
(2022) - UNKNOWN OR OTHER
Feb 18, 2026
Incident date: Oct 23, 2025
The automatic shifting gear is not shifting the vehicle won't speed up.
Incident date: Nov 10, 2025
I stopped at the end of my road and went to take a left and my car was in the road and didn’t want to go. Luckily I wasn’t hit and I got it out of the road. I believe it’s from the transmission.