Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
TOYOTA
HIGHLANDER HYBRID
(2021) - UNKNOWN OR OTHER
Feb 26, 2026
Incident date: Feb 23, 2026
The 2026 Tesla model Y was driving in FSD (Supervised) mode in the Home Depot Colma, California parking lot, located at [XXX] on [XXX] at [XXX]. It stopped to let a black pickup truck in front of it pull about 3/4 of the way into a parking place on the right side. After waiting several seconds, it turned the wheels slightly to the left and slowly crept around the pickup truck, when the truck reve... Read more
Crash
Incident date: Jan 21, 2026
While driving with my ACC activated to 71MPH, I was pulled over by Mass state police and told that my speed was between 76-81MPH. I've since confirmed the statement of the officer to be accurate by comparing the displayed vehicle speed is lower than what's displayed on apps such as Waze and google maps. Citation [XXX] was issued by the officer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR... Read more
GMC
SIERRA 1500
(2023) - UNKNOWN OR OTHER
Feb 26, 2026
Incident date: Feb 24, 2026
The passenger front, and both back windows no longer function. This appears to be a common issue when searching the internet. There is also an issue with the keyless start, as it often does not recognize that the fob is in the vehicle, or gives a low batter warning (with a new battery). As there was already a recall on the sensor for the blind spot warnings and such, there appears to be wide sprea... Read more
Incident date: Feb 26, 2026
Dear Sir or Madam, I am submitting a formal safety complaint to the National Highway Traffic Safety Administration regarding my Kia Sorento. Over the past six months, this vehicle has required replacement of the engine, transmission control module (TCM), and the entire transmission. Although the engine and transmission were replaced at no cost to me, the extent of these major repairs within such ... Read more
Incident date: Feb 26, 2026
The truck is jumpy during stops. I get a low voltage code but the battery is fine I had it checked out. Reduced acceleration has been activated and after I turn the truck off it is fine. The check engine light comes on and turns off on it's on sometimes same day. I know there is a recall on certain 2022 Silverados but they told me this one wasn't on the recall. It did have one for the brake system... Read more
Incident date: Feb 3, 2026
Was driving when the car seemed to lose power and would not accelerate and started shaking. Check engine light came on and got it read, the code indicated a misfire and other errors. There was no one local to fix it as we were out of town. So we replaced the plugs that were indicated and noticed how badly damaged they were. Vehicle started to drive better before stalling out again and replacing th... Read more
LAND ROVER
RANGE ROVER SPORT
(2025) - UNKNOWN OR OTHER
Feb 26, 2026
Incident date: Feb 25, 2026
I was driving my vehicle after dropping my son off at school and my back windshield exploded without warning. I was unsure what to do and there was nowhere to pull over. I drove home and called my local Nissan dealer who I was leasing the vehicle from and they said the repair would not be covered. I used a local windshield replacement company and paid out of pocket to have the windshield replaced.
Incident date: Feb 21, 2026
While driving, the rear arm connected to the rear driver-side wheel broke off. According to my Nissan dealership diagnosis, this was due to excessive rust/rot of the whole subframe. The 2013 Nissan Murano rear arm cannot re attach the wheel to the sub frame due to so much rust/rot on the sub frame. The whole subframe would need replacement. When doing an estimate on fixing, Nissan called and s... Read more
Incident date: Jan 26, 2026
My car suddenly accelerated while I was pulling into my canopy carport causing me to crash into an old basketball goal and then the wall of my cottage. When this happened I was slowly pulling in to park when the car suddenly accelerated on its own and kept moving forward despite me pressing the brake. The RPM gauge continued to rev after the impact and the only way that I was able to make it stop ... Read more
Crash
Incident date: Feb 24, 2026
Vehicle Has a chip in the front windshield, its only 4 month old. Subaru made front windshields that cracked very easy, I have a crack an dit sgoingt ocause serious safety concerns if they dont fix it.
Incident date: Feb 25, 2026
I took my car to McDonough Hyundai to get a transmission flush. 22 hrs later, the transmission died while my daughter was driving it. We had it towed back to the dealership and were told that they would not repair or replace the transmission they destroyed. I found out that my car is covered under Service Campaign 963 for the IVT transmission and they still won't fix my car and have been holding i... Read more
Incident date: Jan 31, 2026
This new 2026 Vehicle faced multiple issues within a few weeks of purchase as stated below. 1. The instrument display panel or the main display screen of the car stopped working. The screen was completely blank and would not turn on. (confirmed and reproduced by Kia dealer, service order attached) 2. An electric short caused the radio to fail (confirmed and reproduced by Kia dealer, service order ... Read more
Incident date: Feb 25, 2026
Vehicle will not shift out of park, despite replacing the valve body, putting in a new battery, and transmission fluid. It has been this way since mid January. The codes don’t make sense and there is no current recall, nor have we had this vehicle for very long. It has 48,000 miles on it and is having this issue. Very disappointed.
MERCEDES-BENZ
EQE 350+
(2024) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Feb 24, 2026
Vehicle shutdown while driving causing total power loss and hitting a parked vehicle. No alerts or notifications were present at the time.
Crash
CHEVROLET
EQUINOX EV
(2025) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Feb 25, 2026
The vehicle stopped twice while being driven, with no apparent cause.
TOYOTA
HIGHLANDER
(2024) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Dec 5, 2024
During reversing the rear view camera stopped functioning. Attempts to toggle the camera setting did not correct the issue. After years, this problem still exists and is unacceptable. When will the NHTSA enforce an actual fix from Polestar? The computer has insufficient processing power and RAM to reliably function and the cameras are included in that function.
Incident date: Feb 20, 2026
I bought this vehicle used on 04/23/2024 with 18,596 miles on the odometer. When I was inspecting the vehicle prior to delivery at the dealership, I noticed a crack low on the windshield. The dealership replace the windshield prior to my taking delivery of the vehicle. In the spring of 2025 I had a crack develop in the windshield and had to have it replaced. Another crack has since developed (it i... Read more
Incident date: Dec 14, 2025
Other than the Emergency brake system coming on suddenly a couple times (seat belt has hurt me, but not medically documented), there have been no other issues with this car. In the November of 2025, it overheated in gridlock traffic in Boston, MA, which had me freaking out. The engine coolant was low, so I had to find a spot to pull over and let the steam out. I drove it safely home and refilled ... Read more
Incident date: Jan 20, 2026
My car has been making high pitched whining sound from front end for the last 20,000 miles. I am currently at 101,500 mi and have been advised it is the transmission. I have done some research on the 2018 Toyota CHR's and found that Canada has extended the warranty of the CVT transmission to 193,000 miles [XXX] ). When I reached out to Toyota USA they acted as if they were unaware and could not a... Read more
GMC
SIERRA 1500
(2025) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Nov 20, 2025
I put my vehicle in park but it kept going anyway and hit a car in front of me.
Crash
Incident date: Feb 25, 2026
Car has been at the dealer to be fixed since Dec 21st 2025 with no repair estimate in site. No loaner car given, no communication from the dealer, Jeep corporate said the repair was completed but car is still there with no communication to us. When we call no one answers the phone.
Incident date: Feb 25, 2026
1. My car began to produce white smoke after a burning smell. Then caught fire under the hood in engine area. The car is buried in snow/ice, not available to access. 2. The car caught fire. 3. The problem has not been reproduced nor confirmed by anyone (dealer/independent service center) 4. No, due to weather conditions. (Blizzard) 5. Only the burning smell and white smoke.
Fire
Incident date: Feb 9, 2026
Sun roof flew off while driving, the metal framing was twisted and dent. Sun Roof was closed at the time. Pictures were sent to insurance company but no one has looked at it yet. No warning. Sun roof was working properly.
Incident date: Feb 25, 2026
Yesterday, I got into my car - closed my driver door - and my back rear window completely shattered. Upon research online, this is a common issue arising among Nissan rogues. My safety was at risk due to glass exploding everywhere. The dealership where I got the vehicle has been informed of this issue. The vehicle was just purchased three weeks ago and passed its inspection. There were no warning ... Read more
JEEP
GRAND CHEROKEE L
(2023) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Aug 27, 2025
Rear view camera is not functioning. The screen goes black or a message is show to contact dealership. No sensors work nor a view of what is behind me. There are times I almost hit people or other vehicles. There are recalls for other vehicles but not my vehicle. There was no inspection but dealership will not fix it. Itsstarted 2 years ago out of no where. Please help!
Incident date: Feb 19, 2026
Front exhaust bracket weld failed creating a hole in the exhaust system, as covered by GM Bulletin PIP5681C. This resulted in a loud noise as well as exhaust leaking into the cabin since it is near the engine, right above the drivers center console
VOLKSWAGEN
JETTA
(2017) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Aug 14, 2024
The left handlebar (unusually large) horn button and turn signal switch are reversed compared to the standard positioning of these thumb switches (when compared to the majority of motorcycles). The horn button is above the turn signal switch. This causes confusion in operation of the motorcycle with the horn button being pressed rather than the turn signal being switched left or right creating dan... Read more
Incident date: Feb 16, 2026
My wife was leaving work. She pulled out onto the highway and while accelerating she heard a loud thumping noise under the car. When she stopped and looked under the car, the driveshaft was broke in half. The repair shop we took it to said that they couldn't find anything that would have caused that to happen except that the driveshaft was rusted about halfway through and probably got week and br... Read more
Incident date: Jan 13, 2026
The Apple CarPlay/navigation system in our 2024 Toyota RAV4 consistently drifts and displays incorrect vehicle location while driving. Navigation apps (Apple Maps, Google Maps, Waze) provide inaccurate positioning and incorrect directions. This creates a distraction and unsafe driving condition, particularly for a teenage driver. Additionally, when connected to the vehicle, the iPhone’s GPS loc... Read more
Incident date: Sep 1, 2023
Description of the Problem: •Component/system that failed: The engine starter, which is subject to an open recall issued September 23, 2025. The starter was not replaced during a service visit. The vehicle no longer exists due to the fire, but the VIN and service records are available for inspection. •Safety risk: The starter malfunction caused the vehicle to catch fire while parked, creating ... Read more
Fire
WAYMO
5TH GENERATION ADS
(9999) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Feb 24, 2026
Manufacturer is claiming to have "No Remedy" for this recall (C4B). However, they were able to replace the defective part, charged me for the repair and offered a reimbursement. However, they are not offering to reimburse the full cost of the repair. It has come to my knowledge that Ram does have a remedy, as they have reengineered the HCU part affected by this recall and issued a new part number ... Read more
Incident date: Nov 27, 2025
I took my car in for a safety recall for the bushing on the transmission. A short time after getting it back my cabin filled with smoke when I used the remote start. I had never had this problem until it came back from the dealer. so I stopped using the remote start! but after that the car's cabin began filling with acrid smoke whenever it idled for more than a minute. It now fills with smoke wh... Read more
Incident date: Nov 1, 2025
I am submitting this complaint to report a safety defect involving a 2018 Audi Q5 (Premium Plus, Technology Package). The vehicle’s MMI infotainment/navigation system intermittently shuts down or reboots during operation. When this occurs while the vehicle is in in reverse, the rearview camera display immediately goes blank and remains unavailable until the system completes its reboot cycle. Thi... Read more
Incident date: Dec 8, 2025
I’m wanting to report the open recalls on my vehicle. I feel like there has been plenty of time to accommodate for these parts needed for my vehicle. The camera glitched for the first time on me about 6 months ago as I was using it to back up and the glitch caused me to back up into a pole that I didn’t see. I was unable to stop fast enough before I hit the pole as it was glitching. I need the... Read more
Crash
Incident date: Jan 4, 2026
Every time I start my vehicle I get an advertisement on the media center saying "experience drive connect". I hit the selection on the left to open Android Auto and the display flickers to Android Auto then goes back to the advertisement for drive connect. This happens 2 or 3 times before I can get rid of the advertisement. This is especially bad when I am trying to use maps to find a place, and i... Read more
Incident date: Jan 30, 2026
Panoramic sunroof on 2023 Toyota Tundra spontaneously exploded while driving. The glass exploded upwards shattering glass everywhere onto the sunroof shade cover and into the truck bed. If the shade wasn't closed, the shards of glass would have fallen into the cab into the drivers face while driving. This incident was due to a defect of some sort and NOT cause by any external factors or objects.
Incident date: Feb 21, 2026
All normal sounds completely stop working, no audio or volume at all: no turn signal, no collision warning, no GPS audio, no radio; no hands-free phone volume. Hyundai Service department advised they have never heard of this type of incident. All warning systems are completely silent.
TOYOTA
RAV4 PRIME
(2024) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Oct 29, 2025
At approximately 29,000 miles, my 2023 GMC Sierra 1500 experienced a transmission failure. The transmission began slipping, shifting improperly, and operating unpredictably during normal driving conditions. This occurred without warning and well below the expected lifespan of a transmission, indicating a serious defect rather than normal wear or maintenance-related issues. The vehicle became unre... Read more
Incident date: Feb 25, 2026
coolant control valve failed, truck cannot be driven due to overheating, Dealer has said due the national backorder, it could be 2 months before they receive the replacement part. There is a significant national backorder on the engine coolant flow control valve for 2020–2025 GMC Sierra and Chevrolet Silverado trucks equipped with the 3.0L Duramax (LM2/LZ0) diesel engine. Many owners are report... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Feb 25, 2026
Incident date: Feb 19, 2026
The instrument cluster has gone black.
Incident date: Feb 19, 2026
I have a 2024 Jeep Grand Cherokee that I purchased July 19, 2024.I started having operational problems with the vehicle within two months. The car was in and out of the dealership five times through Nov. 2025. Each time the problem was verified by the service department and documented as such, including an incident of the engine shutting down when entering the expressway. I filed a lemon law claim... Read more
Crash
Incident date: Feb 23, 2026
The vacuum pump had a catastrophic failure. This led to failure of assisted breaking, and caused brake pedal to go rock hard while driving on the roadway. Metal shards from the vacuum pump broke off, and has now entered the engine. Chevy knows this vacuum pump is flawed, but did not include my model of vehicle in the recall. Even though it uses the same part. I received a “brake assist” messag... Read more
Incident date: Jan 24, 2026
I was driving to work at 5am on Friday, and my back window blew out for no reason. Sounded like a gun shot. Knocked me right off the road. Noone was near me and nothing hit it. The power window box looks burnt, but when I took it to the dealer, they said no without even going out to look at it, but from looking at all of the complaints there have been multiple complaints with this. Please help me ... Read more
Incident date: Apr 24, 2025
My Nissan rouge 2025 accelerated on its own when I was parking my vehicle at my pet boarding place . I just missed crashing into the building , could not get the care to stop , kept bumping the brakes eventually it disengaged itself . i am fortunate not to have crashed , taken my life or someone else's life. My car suffered minimal damage by taking out their large mailbox and shrubs. My car ... Read more
Incident date: Feb 20, 2026
On January 24, 2026, my wife was driving the vehicle we purchased in May 2025 from Ziegler GMC in Lincolnwood, Illinois. While traveling on the highway in WI the vehicle suddenly lost power without warning. She was traveling with our [XXX] son at the time and was able to safely maneuver the vehicle off the highway onto an exit ramp. Despite multiple attempts, the vehicle would not restart. She c... Read more
Incident date: Feb 17, 2026
1. Rear diff is making grinding noise, front ptu is making a grinding noise and pinion seal is leaking, front axle throwing grease out inner boot. 2. Car stopping in middle of travel. Had a hard time getting it off the road. 3. The problem was confirmed by the dealership car was purchased from. 4. Only inspected by dealership mechanic. 5. Only by dealership mechanic. 6. There were no warning l... Read more
Incident date: Feb 6, 2026
Today I noticed that both of my door front locks passenger and driver side do not even actuate to have the door locked and unlocked by key of by the alarm. They completely stopped working. Even I contacted Toyota Corporate several times about this issue (800) 331-4331 and got ignored. This is a safety issue that needs to be addressed immediately. This is a safety concern for me and family.
Incident date: Feb 24, 2026
Water enters under the hood because the “cowl” has separated from the windshield near the wipers.
Incident date: Feb 24, 2026
Check engine light came on. I hooked it up to a machine and read a code P2101 which indicates. Throttle actuator controlled motor store current failure. I had told to Nissan they did an inspection came back that he cleaned the throttlebody charge me $1053 and sent me on my way and my check engine light keeps coming on and it’s a recall on this particular car with this particular problem, but my ... Read more
CHEVROLET
TRAILBLAZER
(2021) - UNKNOWN OR OTHER
Feb 24, 2026
Incident date: Jul 5, 2025
I have been having this issue for several months. First, it was the steering wheel being locked. I believe at one point and time on the past they updated the computer on that vehicle. But this time the dealer told me there is nothing they can do. As of today, the car won’t start. How can I go to work? There is no Safety Recall for this, but I didn’t brake the car’s computer, I don’t ev... Read more