Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 117,775 complaints - component: UNKNOWN OR OTHER

Incident date: Feb 5, 2026

the sunshade panotramic panel cover that sperates the two roofs seems to be falling off due to cheap two side tape which caused the whole sunshade assembly and motor to break. I took my car to the dealer yeasterday Anderson Ford based in Lincoln NE, and they cahrged $119 to diagnis and qouted me over $2000 to fix it. This is manufacturere fault that caused this to happed by using cheap, unreliable... Read more

Incident date: Jun 3, 2023

“I am reporting the paint failure on my 2019 Hyundai Elantra as a safety-related concern. The widespread peeling has exposed bare metal, creating a risk of corrosion that can weaken body panels and potentially affect structural safety. This also reduces the vehicle’s protective coating, which is designed to prevent environmental damage. I am requesting Hyundai review this as a potential defect... Read more

Incident date: May 20, 2019

At 48,000 miles, check engine light came on and loud fan sound continued after turning car off. Took car to dealership where I was informed I needed a new radiator and it is not covered by warranty.

Incident date: Mar 1, 2026

My wife was driving our Tesla Model Y when she suddenly became very lightheaded, headache and had trouble breathing. She also noticed a strong chemical smell coming from inside the cabin. She rolled down the windows and the smell started going away immediately and she began to feel better. She felt it was unsafe to continue driving so she pulled over and we had the car towed to a Tesla service cen... Read more

Incident date: Feb 17, 2026

When car is in park. Shift to park is on dashboard. Car won't fully turn off. It's been doing it for years. Was worked on at dealership. It's still doing it.

Incident date: Feb 22, 2026

There is an unresolved body corrosion recall that has not been addressed in over a year, despite receiving an invoice from the dealership. I will attach the invoice that lists all the parts ordered for the remedy of this recall.

Incident date: Feb 17, 2026

Component: Electronic Stability Control / Navigation / GPS Complaint: Since the February 2026 over-the-air software update, the built-in Google Maps GPS has been severely malfunctioning. The system consistently fails to update my vehicle’s location, showing me as stationary at my home address even after driving for 30+ minutes and 20+ miles away. This is not an intermittent glitch — it renders... Read more

Incident date: Nov 1, 2024

When traveling along I-40 in Oklahoma we experienced poor road conditions causing our camper to violently buck, bounce and move excessively while driving. Upon arrival in Texas we noticed cracking along the exterior fiberglass of the unit. We contacted insurance to start the claim process. While talking with industry professionals and progressive insurance it was recommended to have the camper ins... Read more

Incident date: Jan 1, 2026

The radiator had a leak that required replacement in my 2020 Cadillac XT5. The car only had 30,000 miles. Because of that GM replaced the radiator for $600 instead of the standard cost of $2,000. This is the 3rd Cadillac of my relatives of similar age that had a radiator leak. The service manager admitted they are replacing at least 7 of these every week. In my opinion this is a manufacturing... Read more

Incident date: Mar 3, 2026

The AC in the front stopped working on and off but the AC in the back continues to work that's one warning a situation. The second is the oil light constantly shows low oil even when you get an oil change. The park tire pressure always moves back and forth to 40% to all the way down to 30.

Incident date: Feb 22, 2026

The dashboard in 2007-2014 gm trucks and subs break apart. These can shatter when in an accident. There is insufficient bracing and supports to keep the dashboards from cracking and coming apart in pieces. Only remedy is to replace the dashboard or get an aftermarket cap that may or may not hold during an accident. Especially when the airbags is deployed.

Incident date: Jan 27, 2026

The instrument cluster has completely failed presenting a dangerous situation for driving. There are no warning lights, no speed indicator, no signal indicator, etc, etc. A simple Google search will show that this is a very widespread and well known issue with this vehicle, and a safety recall notice should be issued and the replacement should be covered by the manufacturer. The vehicle was ins... Read more

Incident date: Feb 16, 2026

Car stalled soon after start up showing many faults in the system. Initially thinking it was the battery with cold weather I took it to the dealership and had them look at it/replace the battery. The next day it stalled again the exact same way. I read the codes that it was showing and it came back with P061a U1011 and U1028. Was able to get it to another dealership to look at it and they performe... Read more

Incident date: Mar 2, 2026

My 2020 Toyota Camry is experiencing a persistent failure with the Data Communication Module (DCM), resulting in **Error Code ** in the Toyota app: "Request could not be completed. Please contact your dealer for assistance." This error prevents all Toyota Remote Connect features from functioning, including remote start, lock/unlock, and vehicle status — services I am actively paying a subscripti... Read more

Incident date: Mar 17, 2025

I am reporting a serious safety hazard involving my Mercedes‑Benz EQB 350. Drive only 1.5 year, Jan 6, 2026, the vehicle suffered an electronic failure at LaGuardia Airport and became completely inoperable. It could not shift into Drive, Reverse, or Neutral and had to be towed to Mercedes‑Benz of Huntington for warranty repair. During service, the dealer performed a wheel alignment on Jan 16,... Read more

Incident date: Mar 2, 2026

The trunk hatch is no longer functioning. The car beeps, but does not unlatch. Once the gate is manually open from a latch inside the trunk, it will not close by pushing the gate close button. It just stopped working. I went into the grocery store, and when I returned with groceries, it stopped working. Hyundai says it's out of warranty and will cost $1800 to repair.

Incident date: Feb 18, 2026

Shattered back windshield is common but not recalled. Also another issue I am having is a Jammed seatbelt. Acura currently told me my windshield is not covered because it’s a Canadian car. Wondering if my seatbelt issue will be resolved or not too because it’s also a Canadian car..

Incident date: Jul 19, 2025

Rear window spontaneously exploded.

Incident date: Mar 1, 2026

Completely lost power because battery ran out, and since Cadillac only provided a digital owner's manual, not a printed one, it could only be accessed if the vehicle had power. We were stranded in an area without cell service and could not consult a manual to determine what to do. Cadillac's own website throws an error when trying to access the digital PDF at https://www.cadillac.com/support/vehic... Read more

Incident date: Dec 8, 2025

Late shifting, transmission will get stuck in a gear, and rev at high rpms for long periods. And real jerky shifting in general. Also door locks freeze in winter, and doors wont latch so i need to hold my door while driving

Incident date: Feb 25, 2026

In December all of the cameras and front assist sensors stopped working. When I called to get into a Volkswagen dealer they first told me to get a car wash and that should solve it. When that didn’t work they weren’t able to get my car in for about 1 month. I’m that time we collided with deer on the highway and none of the collision assists worked. Now my car repaired and it’s still no... Read more

Crash

Incident date: Feb 15, 2026

The car door locks fail to lock/unlock. Outside, it has been intermittent, meaning at times, my key fob will unlock/lock the doors but at times will it work. I tried to lock my car after parking and the car buttons wouldn’t work and the car horn just beeped when I tried to use the key fob. Inside, the lock/unlock button does not work on either the driver or passenger side. I cannot lock/unlock t... Read more

Incident date: Mar 10, 2025

After hitting a deer, the body shop fixed the damage to the front part of the vehicle. They realized the battery kept being drained even after purchasing a new one. It’s now at a dealership and they are staying it needs a new ONSTAR module, not sure when it will come in either. I’m paying for a rent car that I can’t afford to pay for anymore. I wanted them to just do away with the ONSTAR but... Read more

Crash

Incident date: Jan 16, 2026

The component that malfunctioned is the recall for the pedestrian safety audible sound. It available for inspection upon request. The safety of others was put at risk because the sound does not turn off at the required 18.6 mph and instead turns off at 24 mph, that may exceed community exposure requirements. The problem been confirmed by General Motors. The vehicle has not been inspected by the ma... Read more

Incident date: Jan 16, 2026

Incident Description: I am reporting three recurring safety hazards with my 2019 Ram 1500. 1. Intermittent ABS/ESC Error: The vehicle recently displayed an ABS error message on the dashboard. The error cleared itself after the vehicle was power-cycled (shut off and restarted). This intermittent failure of the Anti-lock Braking System and Electronic Stability Control is a severe safety risk, as ... Read more

Incident date: Feb 19, 2026

When parking the vehicle at Auto Zone, at a very slow speed, the vehicle suddenly accelerated. Without the accelerator being pressed, the vehicle suddenly accelerated on its own. Notes: Vehicle has One-pedal always activated. It is a new vehicle. Only has 3k miles. I was taken once to the shop for maintenance. Malfunction components: Maybe Speed related components and safety features. The airbag... Read more

Crash 1 injured

Incident date: Jul 2, 2024

There is an issue with the reverse view camera screen is distorted and blurry. View is difficult especially when reversing.

Incident date: Mar 2, 2026

Loud static noise coming from speakers even when audio is turned off. Consistent with bluetooth radio or radio off it is terribly loud and dangerous to be driving with. Think its a head unit issue please need a factory recall

Incident date: Jan 2, 2025

Sunroof spontaneously shattered while driving the vehicle. Sounded exactly like a gunshot. Luckily I remained calm while driving and heart racing. It was 9:20 at night and no other cars around. I am absolutely certain that nothing hit or touched my car.

Incident date: Mar 2, 2026

My car will be in park and it always says shift to park when its in park , this is very unsafe. Also when I change gears from park to drive or reverse the RPM revs up gets stuck then drops quick causing the hesitation and then kicks in.

Incident date: Feb 24, 2026

BACKUP REARVIEW CAMERA A REAR VIEW CAMERA THAT DISPLAYS A BLANK OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH.

Incident date: Mar 1, 2026

1) While in a gradual turn, with the steering wheel in the 10 or 11 o'clock position, and/or in the 1 or 2 o'clock position, the steering gets stuck and requires to over correct. This happens pretty much all the time and it is very scary at the moment. It feels like you need to yank the wheel so much that you might hit a car next to you. Apparently this is a very known problem with this 2018 Chrys... Read more

Incident date: Sep 8, 2025

I had and still have the Brake Assist failure warning light on and having issues with brake pedal effort not working as it should to stop vehicle and also the stability control warning lights., the brakes hardly work at all at low speeds and most of the time don't stop the vehicle almost causing several crashes. I took vehicle to gm service center and they said they updated software but when I pic... Read more

Incident date: Mar 2, 2026

Vehicle Fire 2021 Dodge Durango GT Blacktop AWD VIN: [XXX] On around [XXX] somewhere between [XXX]pm to [XXX]pm a fire broke out in my 2021 Dodge Durango. The vehicle was parked for the evening and had been unattended for at least4 to 5 hours. At some point during the night the vehicle caught fire from underneath the dash and did severe damage to the vehicle and will most likely be a total lo... Read more

Fire

Incident date: Mar 1, 2026

Engine oil cooler line leaks and crimping does not hold hose tight enough and slipped off crimp fitting. line came completely off of crimp fitting and leaked all engine oil. Forced engine to be turned off and low engine oil marked on dash.

Incident date: Feb 21, 2026

It is available for inspection. We were driving and all of sudden the car became sluggish, started slowing down on the highway and several lights started popping up. The warning lights came up after slowing down and becoming sluggish.

Incident date: Jan 27, 2026

Turn signal volume is too low to hear.. Dealer say's that's how it is.

Incident date: Jan 27, 2026

I unlocked my car using the buttons on my key. I put my my purse along with my phone and my key in the car and I close the door and went to the trash to throw away an empty cup. When I got back to my car 2 minutes later the car relocked itself with my purse my phone and the keys in the car.

Incident date: Dec 21, 2025

Vehicle experienced sudden and complete shutdown while driving immediately after crossing railroad tracks. Dashboard warning displayed “battery failure.” Vehicle would not restart and would not shift into neutral, leaving it immobilized in traffic. Police department called and traffic was managed by 2 police officers. Vehicle was stuck on roadway and required manual override procedure (unknow... Read more

Incident date: Sep 11, 2025

Dodge Charger, 2016, won't turn on a list. Key is in the cup holder. On the driver's side also there are many videos showing this same issue with many dodge, twenty sixteen chargers.

Incident date: Sep 15, 2025

The moonroof on our F-150 exploded going down the interstate. Nothing was hit and it sounded like a gunshot. The headliner remains intact with no damage and glass blew out at an upward angle. We submitted to Ford for a warranty claim but they denied it. Based on my research this is a known problem from Ford and they are not addressing it.

Incident date: Sep 13, 2025

There was no incident, it is a safety feature that has been removed from Tesla Model Y's since October 2025 and the service center declined to add it in during a service request even at the expense of the owner. This feature being removed poses a safety concern for children or smaller people being trapped in the frunk (front trunk) compartment with no way of being able to get out of the compartmen... Read more

Incident date: Feb 1, 2026

Shifter Lock is engaged and would not shift from park unless I bypass the lock by pressing the release. It was a recall item, I had it replaced, but if failed a few days later. I called the dealership, I told them about the problem. They told me they replaced it and I could bring it in for a $200 diagnoses fee, but it would not be covered as it was replaced already. I was made to feel like I was t... Read more

Incident date: Mar 2, 2026

Possible grounding issue. Seat heat inoperative, steering wheel buttons inoperative or incorrect response. Interior lights flickering. Hands free function engaged without prompts.

Incident date: Oct 8, 2025

I purchased a vechicle from nissan of laurel . My drver side mirror vibrates excessivly while driving which is a safety issue . and i took the dealers and they replace with no cost , the same day the replace i took it back to the dealer because its worst then before and they refuse to replace it . I need to open a case , document this safety concer and authorize the repair under warranty . Dealer... Read more

Incident date: Feb 19, 2026

Went out to my car and shut the door. Heard a cracking sound after I shut the door. Then the back window fell in. It completely shattered the back window from shut the driver side front door.

Incident date: Jan 30, 2026

After purchasing my vehicle, the radio screen started glitching & blinking. Now, the screen is total black, but the radio still plays. This should be a safety recall because the backup camera do not show, the temperatures or anything. Will you please respond because I need this fixed A.S.A.P.

Incident date: Jan 30, 2026

Touchscreen Issues: The center infotainment screen becomes unresponsive, particularly in frequently used areas, making it hard to control navigation and climate.

Incident date: Mar 1, 2026

All four of my door lock actuators are not working properly. All four usually don’t work, however once in a great while they will actually lock or unlock. This is a big safety issue because when I think they lock, they don’t. When I drive at night with my daughter in the backseat I do not feel safe. I always have to check all 4 doors a couple times, because sometimes they will unlock but not ... Read more

Incident date: Mar 1, 2026

I purchased a used 2023 Genesis GV60 on [XXX] from a franchised Genesis dealer in New Jersey (Genesis of Wayne, Wayne, NJ). At the time of delivery, the vehicle had an open safety recall with an available remedy and it was not completed prior to sale/delivery. After purchase, Genesis’ official recall/campaign lookup for my VIN showed at least one open safety recall listed as “Incomplete.” T... Read more

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Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog