Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Mar 3, 2026
Electronic Cabin Heater- EV/ Hybrid component that acts as a heating element when driving in electric mode. Common issue since the Chrysler Pacifica eHybrid plug in vehicle was manufactured. Safety: Extreme temperatures we’ve experienced would prevent heat from dispersing in the engine cabin and potential damage to engine/ EV components due to no thermal regulation. Has been reproduced and rep... Read more
Incident date: May 1, 2025
Component: Faulty coolant control valve causing reduced acceleration and check engine light to come on. Fan is constantly on when reduced acceleration is displayed. Safety: can overheat, reduced acceleration can cause an accident. Problem reproduced: Dealer did check and confirm codes and errors. Dealer confirmed item failed. Coolant control valve needs to be replaced.
CHEVROLET
SILVERADO 1500
(2019) - UNKNOWN OR OTHER
Mar 4, 2026
Incident date: Feb 23, 2026
I am submitting this complaint regarding Hyundai Safety Recall #290 (NHTSA Recall No. 25V893) as it applies to my vehicle, VIN [XXX] . I received the official recall notice by mail on February 13, 2026. The recall identifies a defect involving the tow hitch wiring harness control module, which may allow water intrusion. According to the recall documentation, this defect can cause inoperative stop ... Read more
Incident date: Feb 10, 2026
Rental car company is renting out cars with open safety recalls. I paid 1212$ cash ( I did not plan on this expense. I did not have that much money on one card so they told me to remove it from multiple cards at an ATM and give them cash ) for a seven day rental only to find out if open safety recalls on it. I took it back the next day. They said it did not have a recall. They did not offer me an ... Read more
MERCEDES-BENZ
ML350
(2011) - UNKNOWN OR OTHER
Mar 4, 2026
Incident date: Mar 2, 2026
When I was at a stop light, the car shut off and went into park. I believe the Idle Stop was off at the time. When I tried to shift to drive it told me I needed to start the car by holding the brake and the button. It took a couple of attempts for it to cycle through and start. This happened several weeks prior to the incident yesterday. It is currently at the dealership. When I googled th... Read more
Incident date: Feb 6, 2026
Filing complaint based on 6 months since 2 recalls filed for this vehicle and no resolution has been offered by Ford as of the time of this filing.
Incident date: Feb 6, 2026
Very soon after purchase vehicle developed a front end shake and continued to get worse. This happens when pulling out or in stop and go traffic this varies from in intensity and sometimes it can be quite violent shaking the whole vehicle. The car has been to a GM dealership for this problem 3 times now. The first time 9/8/2025 replaced rear axle, the second time 10/20/25 both front axles were rep... Read more
Incident date: Mar 4, 2026
Inused tesla to back up from my driveway and it hit my Gate little damage but the car did it . Did not calculate and crash sensor sisnt work car crash the car on fss (automatic pilot)
Crash
Incident date: Mar 2, 2026
There are two issues with my 2019 Nissan Rogue - 1. Parasitic drain - Battery dies if the car isn’t operated for 5 days. 2- Door Lock Actuator - Door Lock Actuator on the driver side door has failed and doesn’t work through the remote. A key has to be inserted in the car or manually locked for it to be locked.
MITSUBISHI
OUTLANDER SPORT
(2015) - UNKNOWN OR OTHER
Mar 4, 2026
Incident date: Jul 28, 2025
My husband and I were driving down the highway when the front part of our sun roof shattered.
Incident date: Mar 3, 2026
I brought my 2014 Honda Accord to Honda of Westport (authorized dealer) to complete the active driveshaft safety recall. The dealer informed me the recall COULD NOT be performed unless I first paid $708.31 out of pocket to replace both front ball joints. I was given no choice - pay or leave with the recall unresolved. No vehicle owner should face a financial barrier to completing a federally manda... Read more
Incident date: Mar 3, 2026
Fault P003A00 (Turbocharger Boost Control Position Sensor). Vehicle suffered a catastrophic power failure (Limp Mode) on Day 2 of ownership. Total loss of acceleration while in traffic. Manufacturer admits it is a 'known software issue' with no current fix, creating an extreme collision risk for the driver." Vehicle is at dealership since Feb 4th, 2026
Incident date: Mar 1, 2026
My rear windshield make a loud bang, and shattered and fell into pieces during a short and otherwise non-eventful commute to work. I had no knowledge of prior cracks or damage, or being hit with anything. There was a light frost that morning and I had used the rear defrost for a short time. It was not exceptionally cold that day. My husband met me in a nearby parking lot, cleaned up the glass,... Read more
Incident date: Feb 16, 2026
On 2/24/2026, while driving down I-5 Freeway, the panoramic sun roof spontaneously shattered while I was driving. It sounded like a gunshot. Nobody was injured. There was no accident. I pulled off the freeway and the WASDOT incident response truck pulled off with me to inspect. He taped the shattered and cracking glass until I could get to Safelite in Federal Way and get a crash wrap so glass did... Read more
Incident date: May 25, 2025
My car is giving me various problems with a gear box(a) and accelerations(b). a. It shift from one gear to another on its own. The gear can be put in Reverse, but the light would indicate Park, and the car would not move. Sometime I put the car into Drive and the Parking Break would come up and wont let me release it until I put the car back into Park mode. I've already had multiple"glitches" lik... Read more
POLESTAR
POLESTAR 3
(2025) - UNKNOWN OR OTHER
Mar 4, 2026
Incident date: Dec 1, 2025
"My 2019 Honda CR-V experienced a 'False Positive' trigger of the Collision Mitigation Braking System (CMBS) while driving over a metal road grate. The vehicle applied hard, emergency-level braking without any actual obstacle in the path of travel. I am aware of the active NHTSA investigation EA24003 regarding this issue. I have taken the vehicle to a dealer, but they were unable to replicate the ... Read more
Incident date: Mar 3, 2026
Vehicle, in one-pedal-drive, began to enter an intersection from a stop sign into a left turn--mild reasonable torque applied onto a 25mph street. Vehicle entered intersection and began stuttering/slow/shaking until near/complete stop and loss of acceleration in middle of busy intersection. Traction control light illuminated briefly prior to resumption of acceleration. Road conditions were dry, sl... Read more
Incident date: Feb 19, 2026
While driving on the highway, my Jeep completely shut off and I lost control of everything the staring and I have no clue why it just shut off. I’m worried if I drive it I could do this while I’m on the highway and the third lane and I may end up in a collision.
BLUE BIRD
VISION SCHOOL BUS
(2024) - UNKNOWN OR OTHER
Mar 4, 2026
Incident date: Mar 3, 2026
Dashboard is blank. Where the miles, gas measure , etc usually shows up. Very concerning as you don’t see how much gas the car has, and the mileage information is not displayed.
Incident date: Mar 4, 2026
Durring inspection i observed an exhaust clip making direct contact with a brake line and it had caused some wear to the metal brake line. This vehicle is an active school bus and I found similar failures or evidence of contact on all 3 of my bluebird vision buses equipped with the 7.3 gas V8.
Incident date: Feb 28, 2026
On Friday my car wouldn’t start. I put in a request for AAA to come out and do a battery test. The technician comes out and hooks up my battery to the portable box and it still didn’t have the power to crank the car. The car turned on and was clicking it didn’t have enough power to actually start the car. My dad came and gave me a jump saturday morning, and said he thinks I needed a new batt... Read more
Incident date: Feb 23, 2026
Car turning off while driving and can't turn the wheel to get out of the road. We had the car battery, fob battery and alternator replaced and still the same issue. We heard this has happened to another owner of the same vehicle that lives in or town. This is not safe and could cause an accident.
Incident date: Mar 18, 2025
The Integrated Charging Control Unit (ICCU) of my KIA EV6 failed. When putting the car into reverse to leave my workplace, I heard a fuse pop and a notification appeared on dashboard screen saying "Check electric vehicle system". This is a known recall issue that I was aware could happen, and in which case the car will soon become completely inoperable, so I didn't risking driving further. I ha... Read more
Incident date: Feb 27, 2026
I noticed vehicle jerked a couple times when it shifted gears while driving. Shortly after, reduced power mode light came on. Vehicle did not shift past lower gears and had no reverse. Took to local dealership, they said it needed a transmission valve body overhaul. This is a known problem with 2022 gmc yukon xl, however, they said it was not associated with my vin. This cost me almost $2,000 ... Read more
Incident date: Feb 26, 2026
The vehicle’s infotainment and connectivity system has malfunctioned since the day the vehicle was purchased. This includes the integrated GPS navigation system and Bluetooth phone connectivity. The system frequently freezes, disconnects, fails to recognize the phone, or stops functioning while the vehicle is in operation. These systems are critical for navigation and hands free communication wh... Read more
Incident date: Feb 26, 2026
Chrome peeling on the underside of multiple door handles has created razor sharp edges that slice fingers open. Online it appears to happen with Tesla 2018-2020 models.
Incident date: Nov 22, 2024
My vehicle is currently suffering a failed head gasket. I was alerted about this issue from local mechanics and friends way before it actually happened. I took it to services and regular maintenance even more frequently after that. However, it still failed no matter what. I took it to the dealership, they even admitted that this is a known problem for this generation of vehicle. They still proceed... Read more
MERCEDES-BENZ
GLC 300 4MATIC
(2025) - UNKNOWN OR OTHER
Mar 4, 2026
Incident date: Feb 17, 2026
Dashboard leather is delaminating and lifting above the steering wheel. The defect began before my 36,000-mile factory warranty expired. This is a known, widespread manufacturing defect on 2021-2022 Ram 1500 TRX trucks documented in numerous owner forums. Stellantis has replaced dashboards under warranty and goodwill for other owners with the same failure
TOYOTA
SIENNA HYBRID
(2025) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Dec 30, 2025
Approximately at 2:15pm on Tuesday, March 3, I was entering the highway and had yet to get up to freeway speed and no vehicles were in front of me. There was a loud boom / explosion and a glass shattering sound. I immediately exited the highway at the next exit which was less than a mile. I slowed my speed and still heard glass falling. I checked my back window and it was intact, and I realized... Read more
PIRELLI
SCORPION MS
(9999) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Mar 2, 2026
On Thursday, February 26, 2026, at 11:48am, the rear panel of my panoramic sunroof exploded. I didn’t see or hear anything fall on top of the sunroof, or any part of the car. I didn’t hear a loud noise that sounded similar to a “boom” sound or thud. As soon as I got in my car, I heard a cracking sound coming from the sunroof panel.
Incident date: Mar 3, 2026
We were traveling over 70mph on a Kansa state turnpike near Wellington, Ks. and all drive power was lost! Luckily, being in the right lane we then had to coast to the right ditch lane. We saw a message on driver’s info screen “service transmission”. Tried to shift off drive and back on..nothing. So, we shut the engine off and restarted and the message stayed on but we power managed to dri... Read more
Incident date: Oct 27, 2025
An incident that occurred while Full Self-Driving (FSD) was engaged. During the drive, the vehicle unexpectedly steered toward the curb while making a right turn. I was actively monitoring the vehicle and immediately took control of the steering, but the vehicle still made contact with the curb. After the incident, the vehicle developed steering misalignment, vibration while driving, and abnorma... Read more
Incident date: Dec 22, 2025
I had a recall performed last year because my car wouldn’t drive no matter what gear I shifted it into, that was the shifter cable recall. This December I was driving and the car started to roll backwards and now no matter what gear I shifted in unless it was in e brake.
Incident date: Dec 22, 2025
The radio display jumps around from stations to other displays without being touch and will cut on by itself.
Incident date: Mar 1, 2026
Vehicle WITHOUT WARNING will start to jerk then go into “limp” mode. Pressing on gas pedal makes the revving noise but with not physical movement made. This has happened on MULTIPLE occasions (13 times in 4 months) including in the snow and on the interstate while driving at 70mph where no shoulder is available to pull over. Car was taken to dealership 3 different times with no actual diagnosi... Read more
VOLKSWAGEN
ATLAS
(2024) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Jan 15, 2026
The vehicles frame is rotted and there are multiple rust holes in the frame. 3/4 of the chassis is gone and at risk of buckling at any moment.
VOLKSWAGEN
ATLAS
(2024) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Jan 15, 2026
I've had two incidents with my car. I've been to the service center several times, but no one can help me. How much longer can this go on? It's been going on since September.
Incident date: Feb 16, 2026
Vehicle paint(white) is peeling off 2016 Kia Soul
CHEVROLET
SILVERADO EV
(2024) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Nov 1, 2024
on 1/31/26 I replaced battery that was only a little over a year old. on 2/1/26 while driving myself and 2 of my kids to there grandparents we lost power and lights on dash started flickering. I was able to pull over the side barely. I was told by family after explaing what happend that it could be related to the recall. I called Larry H Miller Hyundai Albuquerque and they verified the recall and ... Read more
Incident date: Feb 6, 2026
I own a 2024 Chevrolet Silverado EV WT equipped with the OEM soft tonneau cover. The original cover and its warranty replacement have both failed in the same way. The cover material appears to shrink over time so that the side flaps will no longer reach and stay attached to the Velcro along the bed rails. At highway speeds the cover flaps and “balloons” upward, and the Velcro strips will not s... Read more
Incident date: Mar 3, 2026
No Owners Manual came with my Truck. I was made aware of Safety Recall 25V815 (Manufacturer Recall N252532020) which addressed 2025-2026 cars and trucks. Currently my 2024 is not included. I can confirm my dealer did not receive any owners manuals for most cars and trucks in 2024. I notified Chevrolet Customer Service and they did not assist. They Dealer was unable to assist and would not reimburs... Read more
Incident date: Mar 2, 2026
Manufacturer Name : Nissan North America, Inc. Submission Date : SEP 19, 2024 NHTSA Recall No. : 24V-700 Manufacturer Recall No. : R24B2 My Vehicle: 2019 Nissan LEAF Description of the Safety Risk: While the vehicle is Level 3 quick charging, the increased electrical resistance could result in rapid heating of the battery. If quick charging continues, a battery fire may occur increasing the ris... Read more
LAND ROVER
DISCOVERY SPORT
(2017) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Jul 10, 2024
Dash board showed limited power couldnt accelerate above 10-12 mph pulled into residental area dash then showed warning sign 12v battery then car died in middle of street. Could not put car in neutral called dealership said car cannot be put in neutral without special tools. I had taken it in for recall in 2023 or 2024 cant remember. Luckily i was not on highway as i could not even turn on hazard... Read more
Incident date: Feb 24, 2026
The frame was undercoated incorrectly and is actively falling apart. Super unsafe to drive. Very clearly was not undercoated correctly as there is areas in the frame that have no signs of undercoating. This is putting the driver of the vehicle at risk as well as the other drivers on the road. This is a huge recall that was issued for this model of year truck. Very common. The vehicle has not be... Read more
MERCEDES-BENZ
GLB 250
(2021) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Mar 26, 2024
Vehicle will not go forward when accelerating, the vehicle does go in reverse. It is available for inspection at Nissan Vacaville. It is a safety risk as I was driving, it stalled in turning lane on street and wouldn't go. I had to have it put in neutral so I could get it to a safe location so I could have it towed to my residence. I have a service report saying that there's a faulty piece i... Read more
Incident date: Sep 11, 2025
When my car sits in the rain for long periods of time, while driving, it will automatically switch into neutral and give me a "transmission malfunction stop" & "service required do not shift gears visit dealer" sign on the dash. This has happened at least 7 times in 2 years since March 2024. The latest time it happened was last week. I will get into my car after a day at work, when it has been rai... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2024) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Jan 31, 2025
On [XXX] at [XXX] my vehicle caught fire while it was driving on [XXX] in New Jersey. The vehicle had approximately 120,000 miles at the time. The fire appeared to start under the vehicle on the driver side. Prior to the fire, there was no issues or lights on the dash and nothing appeared while driving. The fire resulted in my whole car being totaled and towed away to a yard. I am concerned this f... Read more
Fire
Incident date: Feb 24, 2026
Incident Description: The instrument panel (dashboard) and interior trim panels of my 2012 Lexus ES 350 have suffered a complete material failure, transforming from a solid surface into a viscous, melting adhesive. This is a known manufacturing defect documented under Lexus Customer Support Program ZLZ. This failure creates a critical safety risk because the degraded surface has become highly refl... Read more
VOLKSWAGEN
ID.4
(2023) - UNKNOWN OR OTHER
Mar 3, 2026
Incident date: Sep 1, 2025
Transmission has failed.
Incident date: Feb 5, 2026
Automatic transmission slips and shutters/shakes when accelerating and going from a complete stop. Vehicle is not drivable long distances as the issue gets worse as the car heats up. No codes or sensors are indicating a problem. This is an ongoing problem despite having the transmission rebuilt. Issues first started a year ago and have been progressively getting worse.