Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 117,775 complaints - component: UNKNOWN OR OTHER
Incident date: Mar 30, 2025
The 12.3 in multi media display keeps going blank while driving I have taking it back a couple of times and still does it on the way back from a trip this year the screen went blank while I was using the map in a city and about got into a accident
TOYOTA
PRIUS PRIME
(2021) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Mar 6, 2026
One week ago, I was driving on a highway, accelerating to the 65 MPH speed limit on that road, my van's accelerator completely stopped responding. Despite pumping the pedal repeatedly, I was unable to control my speed at all, and the car continued to lose speed. I had my three children in the car at the time, and given that people regularly go in excess of 70 MPH on that road, I was in danger of n... Read more
Incident date: Mar 9, 2026
I can not gain speed. The dealership says it’s the catalytic converter and there is an active recall for this on Kia souls. They previously did recall work to my car but now the catalytic converters not showing as a recall
Incident date: Jul 3, 2025
Today, my Honda dealer said they will not perform the update needed for Manufacturer Recall Number XNK and NHTSA Recall Number 26V-112 because it failed on another vehicle last week. They have no ETA.
Incident date: Sep 9, 2024
Within 10 days of purchasing this vehicle a certified Subaru dealership documented the following safety defects. Both front CV axles failing and clicking on turns creating loss of vehicle control risk. EPS electronic power steering fault codes creating safety critical steering concern. CAN bus communication fault U0073 affecting multiple vehicle safety systems simultaneously. CVT transmission flui... Read more
Incident date: Feb 26, 2026
The auto idle start-stop feature has been failing for many years without being resolved. Honda has done updates and updated the fuel injection software without improvement. I have also replaced the battery as recommended. I continue to get stuck at stop lights and intersections which is a safety hazard. This most recently occurred on 3/7/26.
Incident date: Jan 15, 2026
The tailgate release switch is randomly operating, allowing the tailgate to drop. This has happened at highway speeds (from 55 to 75) and also while in park. I've had to pull over on multiple occasions to close the tailgate. This could allow items to fall out the back of my truck and possible strike other vehicles and their passengers at speed. The dealership has reported it can also drain the ... Read more
Incident date: Mar 8, 2026
The dashboard has warped and lifted significantly from the underlying structure, particularly near the defroster vents and windshield area. The deformation appears to be caused by failure of the internal adhesive or mounting system used to secure the dashboard. The vehicle has only approximately 55,000 miles, and the issue does not appear to be due to normal wear or misuse. The vehicle and dashbo... Read more
Incident date: Mar 1, 2026
The car engine autorestart causes all sorts of problems. We have repeatedly had the warning come on and the engine stop while at a light or paused in moving traffic. We have replaced the battery and other parts. The safety issue is that the car totally stops while in traffic and we have almost been hit multiple times as we try to restart the car. You have to put the car in park and restart the e... Read more
Incident date: Mar 7, 2026
The car is a 2022 with only 17k miles it started by smelling like gas really bad in the car and outside of it and eventually leaking gas badly so i took it into the dealership and it turns out there is a defective weld on the fuel filler neck and it had been leaking for a while. It was a major fire hazard not just for myself, but others on the road. Filling my garage up with fuel vapors and it was... Read more
Incident date: Mar 9, 2026
I am sending this to anonymously report a critical compliance issue at Stivers Ford in Birmingham, Alabama. They are actively selling brand-new vehicles with active safety recalls. Dealership employees have openly admitted to taking brand-new, never-titled vehicles and delivering them to end consumers. They are doing this even though recall 26S09 is still active and it has absolutely no remedy a... Read more
Incident date: Apr 22, 2025
The rear hatch window shattered without reason. Other than the drastic change in weather overnight. There are no signs of vandalism, and the car was not near any hazards overnight. Other owners of the same make years 2021 and below reports the same exact issue.
FORD
BRONCO SPORT
(2023) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Mar 9, 2026
The engine rod broke creating a big whole in the engine which caused the engine and underneath of car to start on fire. There was a massive recall for this same issue in 2021-2023 for the year car! It is available for inspection! Yes safety was at risk, the car was on fire on the Highway in the middle of rush hour. The problem was confirmed by Progressive and I contact Hyundai. The car was inspect... Read more
Fire
Incident date: Mar 1, 2026
My 2023 Ford Bronco Sport has an open safety recall (25S76) for a cracked fuel injector that may cause a fire risk. The manufacturer has issued the recall but does not yet have a permanent repair available. I am concerned about the safety risk and lack of remedy
Incident date: Jun 8, 2018
Vehicle started then stalled requiring tow. No initial illumination of warning lamps or messages. Findings upon inspection by independent service center: multiple cylinder misfires (P030100, P030300, P030400, P030200, P030000) and excessive debris buildup on vvt sensor screen. Car uses excess oil- a minimum of 3 qts per 600 miles. No warning lamps or messages occur when car is excessively low on o... Read more
Incident date: Mar 6, 2026
Multiple vehicles of the same year make and model had the shifter cable fail within a short amount of time. car would not change gears properly. problem confirmed and fixed by local mechanic shop. no inspections. no warning lights or messages prior to failure.
Incident date: Feb 1, 2026
Shifter Cable broke in multiple vehicles of the same year make and model in our fleet of vehicles within a short amount of time. Car would not change gears properly. Issue confirmed and fixed by a local mechanic shop. No warning messages or other symptoms prior to failure.
LAND ROVER
LR4
(2012) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Jan 5, 2024
The left and/or right side sun visor does not stay in the fully retracted position and may lower slightly due to its own weight. The problem is attributed to a broken connection point where the sun visor attaches to the vehicle. Impaired visibility, particularly in bright sunlight.
TRIUMPH
SCRAMBLER A2
(2017) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Feb 28, 2026
Sun roof exploded while driving. Temps were not extreme, there were no significant pressure changes. Sun roof had no prior damage. Looking online multiple people reported the sun roof exploding on 2023 tahoes and suburbans.
CADILLAC
ESCALADE ESV
(2019) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Nov 13, 2025
The car on 3/5 blanked out on all screens. shut car off and then came back on, no warnings came up. The car on 3/7 came up with “Check Electric Vehicle System” reverted to page 1-46 of Manual and advised do not drive, tow to nearest dealership. We drove car 4 miles home and the car had next to no acceleration, extremely dangerous and people nearing to back end us. To try and charge vehicle re... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Mar 6, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? "The tempered glass panel of the panoramic sunroof spontaneously shattered while the vehicle was in motion. The glass exploded outward with a loud report similar to a gunshot. Yes, the vehicle and the remaining glass fragments are available for inspection upon request 2. How was your safety or t... Read more
Incident date: Mar 6, 2026
My vehicle has the idle stop feature. When at a red light, the vehicle shut off and went into idle mode. However, when the light turned green, and I removed my foot from the brake and pressed the gas, nothing happened. The vehicle had shut off entirely and when I turned it back on, it was in neutral. I had to put the vehicle in drive. I had 2 children in the car with me and it was very nerve racki... Read more
Incident date: Mar 9, 2025
Driver's side window would not go up or down. It was wet and rainy. Had the car 2 days. On day three which is sunny the driver side window worked correctly. Safety concern is that window won't work in an emergency situation if there is moisture or water involved.
Incident date: Mar 9, 2025
Broken frame due to rust
Incident date: Mar 7, 2026
A 2018 Honda Accord suddenly displayed multiple dashboard warning messages at the same time after previously operating normally. The warnings include: Emission System Problem (avoid heavy acceleration), Tire Pressure Monitoring System (TPMS) problem, Brake System problem, Brake Hold System problem, Electric Power Steering system problem, Vehicle Stability Assist problem, Hill Start Assist problem,... Read more
Incident date: Feb 27, 2026
I am having issues with the back-up camera display on the radio screen freezing up occasionally while backing up and once it went black while backing up. I have also had dozens of issues with the drivers door not opening. Occasionally when i try to exit the vehicle the door will not fully unlatch to open. It will only partially unlatch to open a crack. I have tried locking/unlocking, shutting off ... Read more
Incident date: Mar 8, 2026
I own a 2025 Toyota Sienna affected by Safety Recall 25V668 involving second-row seat rails with suspected improper welds. Toyota sent a notice advising that no one should sit in or use a child restraint in the second-row seats until the repair remedy becomes available. However, there is currently no remedy available and no repair timeline. I have contacted both the dealership and Toyota multip... Read more
Incident date: Feb 19, 2026
This car I bought a year ago from the dealership has stalled out numerous times. It has been to the dealership multiple times to be fixed. The battery has been replaced along with the fuel pump twice. The car has been to the dealership several times. They can not seem to figure out the problem. I am not sure what to do. But this is becoming a hazard on the road.
CHEVROLET
SILVERADO 1500
(2017) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Mar 1, 2025
To be able to afford repairs and return it to release date price close to around 27,000 to 28,000 tire got needed air awhile and radiator and the reservoir or holder got replaced still not knowing how to repair the rest with getting the money to for safety standards or requirements wondering if program help getting it repaired and or a new vehicle same company or model not trying to have it be
Incident date: Mar 2, 2026
I am submitting a complaint regarding my 2017 Chevrolet Silverado 1500 LT. My truck currently has approximately 80,000 miles, and it has recently been diagnosed by a Chevrolet dealership as needing a complete transmission replacement. This vehicle has been lightly driven and very well maintained, and I rarely drive it. Because of this, I am extremely concerned and disappointed that such a major m... Read more
Incident date: Apr 15, 2023
My car suddenly started making a loud noise while driving and one day , I was driving to work and my car started to lose power it won’t accelerate even thoe I was trying to accelerate my car was slowing the speed down and I had to return to my house with emergency lights because my car won’t accelerate . The next day I took my car to a collision center and they changed some of the old car part... Read more
Incident date: Feb 11, 2026
ELECTRIC DOOR LOCK OF FRONT PASSENGER DOOR DOES NOT UNLOCK DOOR. PLUNGER TRIES TO MOVE UP WHEN ENERGIZED BUT STAYS IN LOCKED POSITION. DOOR DESIGN DOES NOT INCLUDE MECHANICAL KEY UNLOCK OVERRIDE. A FIRST RESPONDER WOULD NEED NEEDLE NOSE PLIERS TO LIFT UP THE DOOR LOCK STEM. THIS FAILURE PUTS ANY PASSENGER AT RISK OF DELAYED EXIT. THE LEFT REAR PASSENGER DOOR HAD THIS FAILURE MAY 2024, NO PRIOR SYM... Read more
Incident date: Nov 1, 2025
Sunroof spontaneously exploded leaving an 8” hole and a completely shattered sunroof. The sunroof is flexed upwards like it was under extreme pressure. The high temperature was 70 degrees in Tuscaloosa today with cloudy skies and misty rain. So there shouldn’t have been any concerns from heat or cold. This left shattered glass every above the sunshade. Fortunately the shade was closed to catch... Read more
Incident date: Dec 31, 1969
The truck will just shut off driving down the road at highway speeds. This has occurred multiple times.
Incident date: Feb 12, 2026
Child safety lock is failing. I get a failure message every day and the doors are not being locked. Causing a safety problem for families with children.
Incident date: Mar 6, 2026
hood latch broke. and cannot open hood
Incident date: Feb 17, 2026
The rearview camera appears foggy with poor visibility even in clear weather. The problem was reported to the dealer during the December - February snowy weather; their suggestion was to keep the camera clean. At [XXX], getting out to clean a camera presents additional health and safety risks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
POLESTAR
POLESTAR 2
(2021) - UNKNOWN OR OTHER
Mar 8, 2026
Incident date: Mar 8, 2026
[XXX] we bought our 2021GMC Sierra 1500 from Dealer with 39842 on it. we drove the truck 2910 miles when we checked the oil it was 2 quarts low at 42752. we added oil at that time and called our local dealer to make appointment . appointment at Bowser route 51 Pleasant Hills PA 15236 They informed us they would have to charge us for an oil change to start an oil consumption test on 10/23/25 miles ... Read more
Incident date: Feb 23, 2026
Randomly when the truck is turned on, the turn signals will stop working, no noise, nothing. When this happens, the infotainment system also stops working. It is unsafe to be driving and not knowing if your signals are working or not. This has been happening since the truck was purchased from the dealer.
Incident date: Mar 7, 2026
Primary Symptom: Pronounced, abnormal vibration felt specifically through the driver or passenger seat frame and floorboard. Operating Conditions: Vibration starts at 45 mph and is most severe between 55-65 mph. Also can be felt at idle when vehicle is in P or N or D. Safety Risk: Distracts the driver from road conditions and the vibration seems to be getting worse over time.
Incident date: Aug 28, 2025
While I was driving during the evening time on March 7, 2026, my rear passenger window exploded, for seemingly no reason, as I stepped out of the vehicle I noticed no one around and I called the police and I was given a report number which is 26–01784 and that is with the Westminster police department!
Incident date: Mar 8, 2026
The rear view camera doesn't work keeps going blank or screen is blurred or stays on while driving forward. screen won't connect to phone or screen stays on when vehical is shut off. When starting vehical it only shows ford emblem and won't load at all. Not able to change anything on it at all for music or navigation
Incident date: Mar 12, 2025
My backup camera does not work periodically. It will say camera unavailable. I use my camera in conjunction with my mirrors so it is really difficult when I can’t see behind me.
Incident date: Feb 21, 2026
This 2022 Bronco Sport was purchased from a Ford dealership "as is", but I purchased an extended warranty due to this. Since purchase the vehicle has been in the Ford Service approximately 60 days combined for the following: Tork converter replacement (part of the transmission system), 3 weeks; water pump (cooling system failure) 2 weeks; CV axil (drivetrain component) 2 weeks; battery replacement... Read more
MITSUBISHI
OUTLANDER SPORT
(2018) - UNKNOWN OR OTHER
Mar 8, 2026
Incident date: Feb 25, 2026
Rear view or back up camera monitor and animation not connecting or staying connected to load back up camera image
MITSUBISHI
OUTLANDER SPORT
(2018) - UNKNOWN OR OTHER
Mar 8, 2026
Incident date: Feb 25, 2026
My backup camera has had problems for a least a year and a half with my backup camera being inverted or black at times, more often than functioning correctly. In addition over the last 6 months my entire infotainment center goes black at which time I have no access to climate controls, navigation, radio or Bluetooth connections for cell phone. Consider the recent recall for vehicles one year newer... Read more
CHEVROLET
SILVERADO 1500
(2025) - UNKNOWN OR OTHER
Mar 8, 2026
Incident date: Mar 8, 2026
Air bag symbol is lit on dash. Technicians unable to find issue, nor were they able to reset light. I feel the importance of said system functioning properly needs addressed. Not just we e can't find what is wrong.Nothing else we can do. No, that's b s
Incident date: Mar 6, 2026
While driving, I attempted to depress my clutch pedal in order to bring my vehicle to a stop. My clutch pedal only went halfway to the floor. I was able to force it down to the floor using a higher than usual amount of force. After bringing my vehicle to a stop I inspected my clutch pedal and found that it had side to side play resulting from a cracked weld where the clutch pedal was welded to a s... Read more
Incident date: Mar 7, 2026
All of a sudden while driving or idling engine will complete shut itself off. Rpm to 0 and if driving truck has shift to park to start. Once shifter to park and restarting car truck will start right back up however this issue has been ongoing and Dodge/ram has been no help with a solution. Brought it to an outside mechanic and after having a ton checked either pointing to a faulty PCM or TIPM modu... Read more
Incident date: Mar 7, 2026
Multiple warning lights on dashboard. Vehicle runs perfectly fine with brand new battery and spark plugs but still has 9 random warning lights coming on.